Wellburn House Care Centre

Wellburn Road, Fairfield, Stockton-on-Tees TS19 7PP
Review Us
9.1 48 Reviews
  • Wellburn House Care Centre, Stockton-on-Tees
Wellburn House Care Home is in Stockton-on-Tees, not far from the Durham Heritage Coast and the North Yorkshire coast. The home provides dementia and residential care.

The staff at Wellburn House pride themselves on their caring and empathetic attitude, which enables them to build close relationships with residents, their families, carers and friends.

The focus is very much on treating all residents as individuals and affording them the respect and dignity they deserve. There is also a strong emphasis on empowering the residents, encouraging them to remain as mentally and physically active as possible.

The staff at Wellburn House see themselves, not just as members of a team but rather as part of an extended family, which includes residents, families, visitors, healthcare professionals, and many groups and organisations in the local community.

The home has a regular residents and relatives newsletter to help keep everyone in touch with events and also helping to cement the feeling of being part of the Wellburn family.

Show Wellburn House Care Centre on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 90 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Louise Connell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (2)

Wellburn House Care Centre Reviews (48)

Total of 48, showing 21-40
9.1

Wellburn House Care Centre has a Review Score of 9.1 (9.147) out of 10, based on 8 reviews in the last 2 years. Over all time Wellburn House Care Centre has 48 reviews.

Overall Experience

  • 38
  • 7
  • 1
  • 0
  • 2

Date Published

48
4
4
8
40

Review from W B (Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive wonderful care; I want to shout it from the rooftops.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

This makes us very happy! Thank you for your lovely review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip N (Respite Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Wellburn House was a very positive experience. The staff are extremely caring, helpful and professional at all times. The staff also supported my wife and niece during what was a trying time for us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn H (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Mam's care. She has been here for 3 years and she is well and happy. Well done team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn R (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As Mam's dementia progressed, we needed secure care for her. Wellburn was chosen quickly and it has turned out to be excellent. The care, kindness and love shown by the staff has been second-to-none. My sister and I both live at some distance, but communication has been thorough and timely. When it
came to the end, their care was faultless and their affection for our old lady was genuine and touching.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita H (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic! What can I say? I for one would like to congratulate the manager and all her staff for keeping the residents safe throughout the pandemic and continue to do so, I believe they deserve recognition for staying COVID-19 free and providing outstanding care for our loved ones. I am thankful and
forever grateful you are fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil S (Friend of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My good old friend came to Wellburn House and I have been surprised by the support and hard work the staff and manager do to make it homely, there are no odours the staff are caring and patient. I would recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise P (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam required an emergency placement and Wellburn House was recommended. I am pleased I listened, the home is very friendly, the staff can not do enough and the manager is so helpful and friendly, no wonder she won an award. I am so grateful for the help and support received. Thank you you all are
amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patsy S (Niece of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was placed at Wellburn House as her dementia had started to take over her ability to live alone. I didn't expect the warmth I received from the staff, they had made a huge difference to my aunt's life and I can happily say that I am free from worry as I live 300 miles away thank you for all
your kindness and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Nephew of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My aunt went in (she has dementia) on 5/1/20 for two weeks respite. She was left unchanged or washed, in her soiled pad until Wednesday 8/1/20, when I had to ask her PA to attend and change her. I did raise my concerns on Tuesday night whilst visiting, the two women sat in the office stated they would
sort it, but unfortunately, it must have slipped their mind! Anyways, the two weeks respite is not happening as I decided she will be better looked after by us. The people working in there didn't seem to grasp that Dementia can affect a person's decisions, ie: would you like to get changed? No, my aunt replies, so it's ok to leave her soiled? They must have thought so, as this is exactly what happened. I spoke to the manager who simply wouldn't have it, stating all staff were dementia aware, but not as far as I could see, or they wouldn't have left a defenceless 89-year-old lady sat in soiled pads for four days!

Reply from Sam Firth, EA at Wellburn House Care Centre

We are extremely sorry that you were so dissatisfied with the care that your Aunt received at our home, these allegations are being thoroughly investigated as per our company policy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy G (Niece of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently passed away and was a resident at Wellburn House. The management team, care staff and the domestic staff were all great. They showed so much care and compassion for my aunt and made us feel so welcome. As soon as you walk through the doors the atmosphere is so friendly and homely,
the other residents who reside there also seem so happy too. Thank you to everyone at Wellburn House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Daughter-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 4 months my relative has been a resident, the staff have been excellent. All are caring and helpful, giving lots of support to residents and family. Wellburn House seems very organised with lots of activities going on. It is a bright, happy, friendly home and the family are confident that our
relative is safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison C (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently passed away after being a resident at Wellburn House for the past 5 years. As a family, we would like to thank the staff for the devoted care and attention she received during her time there. Whenever we left we always felt like she would be well cared for in our absence and all
members of staff played a part in making it a pleasant environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K A (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming. Staff were friendly and courteous.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara G (Friend of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to Wellburn House many times to visit my friend with my daughter and found it to be a very pleasant, happy house. The staff are most helpful and make you welcome, and the care - nothing is ever a problem.


I would retire there myself if needs be, nothing but praise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara L (Niece of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in Wellburn House for an assessment for the past 4 weeks. She enjoyed her stay very much. She has been exceptionally well cared for in every aspect. All the staff have been lovely with her and she says she will go back to Wellburn House for "a holiday". I can't thank the staff enough
for the care and kindness given consistently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen T (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are so pleased we chose Dad to go into Wellburn. The care and attention they give my dad was very reassuring for the family to know that he was well looked after.
Also, the manager and all the staff are amazing and so friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol J (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was extremely satisfied with her care in Wellburn House. As her family, we were also very happy with the care our mother received whilst in your care. She was well looked after, well fed with good nutritious food and kept very clean.
We were satisfied with the activities at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy B (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very caring but I do feel they are understaffed as I have had instances when I have visited before lunch and my mother wasn't dressed. She had had her breakfast but was still in her pyjamas at 11:30 am. Some residents feel a bit bored but they have a new activities lady so this should
now improve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly our mother has passed away (9th June 2018). We would not recommend this care home to anybody. The staff are unapproachable and not at all friendly.


My mother slept in her day clothes all night, left in her old poo for hours on end.


Mixed up her medication. The ten days my mother was in the

care home were the worst days of her life. When we moved her to another home it was lovely and clean and most caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary H (Niece of Resident) published on 8 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident in Welburn house from 23rd april 2013 until unfortunately on the 6th January 2016 she suddenly became very ill, I was informed immediately and a doctor was called, when I got there it was obvious she was really ill. As I visited daily I was shocked at how quickly she had deteriorated,
the staff responded very quickly to get medical attention but unfortunately it resulted in my aunt being hospitalised for 10 weeks, after which she required nursing care so was unable to return to Welburn, this was decided by social worker and hospital staff. Luckily my aunt no longer needs nursing care as she is much better and I would be extremely happy for her to return to Welburn house which this decision was agreed by the nursing home social workers and myself. I feel my aunt would benefit a great deal by returning to familiar staff and surroundings..

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.147)

Overview of Review Score

The Review Score of 9.1 (9.147) out of 10 for Wellburn House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Wellburn House Care Centre is calculated as follows: ( (85 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.244 Points relating to the number of positive Reviews for Wellburn House Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 8 Positive Reviews ÷ 18 = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wellburn House Care Centre to verify any information. View our terms and conditions. Wellburn House Care Centre has an Enhanced Service - more info.