Wellburn House Care Home

Thank you for the way you are caring for our dad!

Our mother was admitted to Wellburn House due to falls and dementia. My first impression of the home was how clean it was. The staff are incredibly welcoming and reassuring, as to us, the family, it is an emotional time. Our mother has settled very well and feels safe. The food is high quality and plenty of it. As first impressions go, Wellburn has exceeded all our expectations.

I have visited my sister regularly since she was admitted and have been impressed with the level of care and concern the home had provided. There have been some difficult situations for the staff to deal with, but they have done so appropriately with emphasis on care and safeguarding, showing compassion and understanding. I fully appreciate the staff for their care, their cheerfulness and their hard work.

The food is amazing, Mum's never eaten so much in her life! She made lots of new friends and became more socially active. Lovely place, we would not hesitate to put Mum in there when she needs care again.

I would just like to thank the lovely lady who settled my grandma into her room after having a confusing journey home from the hospital. She had been passed from pillar to post at the hospital and she made me feel comfortable that she was going to be safe and looked after in her care. She made sure she was in clean clothes and as a relative I am very appreciative.

The home manager and team are very approachable and responsive to my father's needs.

The family, including our mother, were really worried about her going into care. Well, we need not have worried! The team greeted our mother with kindness, compassion and a warm welcome from day one. The team are gentle with her and importantly listens to her wishes. They also know when to encourage our mother when she resists anything that would be of benefit to her. The team keep the family informed of all of our mother's needs and shares anything that happens like hospital visits or doctor visits with detailed updates. The staff are amazing! The family are so grateful. Thank you! If I could add one thing to improve the residents' stay, put some softeners on the doors as they really slam!

We are a family, and I love my new home.

I receive wonderful care; I want to shout it from the rooftops.

My stay in Wellburn House was a very positive experience. The staff are extremely caring, helpful and professional at all times. The staff also supported my wife and niece during what was a trying time for us.

Very pleased with Mam's care. She has been here for 3 years and she is well and happy. Well done team.

As Mam's dementia progressed, we needed secure care for her. Wellburn was chosen quickly and it has turned out to be excellent. The care, kindness and love shown by the staff has been second-to-none. My sister and I both live at some distance, but communication has been thorough and timely. When it came to the end, their care was faultless and their affection for our old lady was genuine and touching.

Fantastic! What can I say? I for one would like to congratulate the manager and all her staff for keeping the residents safe throughout the pandemic and continue to do so, I believe they deserve recognition for staying COVID-19 free and providing outstanding care for our loved ones. I am thankful and forever grateful you are fantastic.

My good old friend came to Wellburn House and I have been surprised by the support and hard work the staff and manager do to make it homely, there are no odours the staff are caring and patient. I would recommend.

My mam required an emergency placement and Wellburn House was recommended. I am pleased I listened, the home is very friendly, the staff can not do enough and the manager is so helpful and friendly, no wonder she won an award. I am so grateful for the help and support received. Thank you you all are amazing.

My aunt was placed at Wellburn House as her dementia had started to take over her ability to live alone. I didn't expect the warmth I received from the staff, they had made a huge difference to my aunt's life and I can happily say that I am free from worry as I live 300 miles away thank you for all your kindness and support.

My aunt went in (she has dementia) on 5/1/20 for two weeks respite. She was left unchanged or washed, in her soiled pad until Wednesday 8/1/20, when I had to ask her PA to attend and change her. I did raise my concerns on Tuesday night whilst visiting, the two women sat in the office stated they would sort it, but unfortunately, it must have slipped their mind! Anyways, the two weeks respite is not happening as I decided she will be better looked after by us. The people working in there didn't seem to grasp that Dementia can affect a person's decisions, ie: would you like to get changed? No, my aunt replies, so it's ok to leave her soiled? They must have thought so, as this is exactly what happened. I spoke to the manager who simply wouldn't have it, stating all staff were dementia aware, but not as far as I could see, or they wouldn't have left a defenceless 89-year-old lady sat in soiled pads for four days!

My aunt has recently passed away and was a resident at Wellburn House. The management team, care staff and the domestic staff were all great. They showed so much care and compassion for my aunt and made us feel so welcome. As soon as you walk through the doors the atmosphere is so friendly and homely, the other residents who reside there also seem so happy too. Thank you to everyone at Wellburn House.

In the 4 months my relative has been a resident, the staff have been excellent. All are caring and helpful, giving lots of support to residents and family. Wellburn House seems very organised with lots of activities going on. It is a bright, happy, friendly home and the family are confident that our relative is safe and well cared for.

My mum has recently passed away after being a resident at Wellburn House for the past 5 years. As a family, we would like to thank the staff for the devoted care and attention she received during her time there. Whenever we left we always felt like she would be well cared for in our absence and all members of staff played a part in making it a pleasant environment.