Wellburn House Care Home

Wellburn Road, Fairfield, Stockton-on-Tees TS19 7PP
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9.4 55 Reviews
  • Wellburn House Care Home, Stockton-on-Tees
Wellburn House Care Home is in Stockton-on-Tees, not far from the Durham Heritage Coast and the North Yorkshire coast. The home provides dementia and residential care.

The staff at Wellburn House pride themselves on their caring and empathetic attitude, which enables them to build close relationships with residents, their families, carers and friends.

The focus is very much on treating all residents as individuals and affording them the respect and dignity they deserve. There is also a strong emphasis on empowering the residents, encouraging them to remain as mentally and physically active as possible.

The staff at Wellburn House see themselves, not just as members of a team but rather as part of an extended family, which includes residents, families, visitors, healthcare professionals, and many groups and organisations in the local community.

The home has a regular residents and relatives newsletter to help keep everyone in touch with events and also helping to cement the feeling of being part of the Wellburn family.
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Care Provided by Wellburn House Care Home

Type of Service

    Residential Home
  • For a maximum of 90 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Wellburn House Care Home to confirm what's included and get a personalised quote:

Contact Wellburn House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Connell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (2)

Wellburn House Care Home Reviews (55)

9.4

Wellburn House Care Home has a Review Score of 9.4 (9.411) out of 10, based on 13 reviews in the last 2 years.
Over all time Wellburn House Care Home has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Wellburn House Care Home
  • 20
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Total of 55, showing 21-40
Review from Sarah W (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was admitted to Wellburn House due to falls and dementia. My first impression of the home was how clean it was. The staff are incredibly welcoming and reassuring, as to us, the family, it is an emotional time. Our mother has settled very well and feels safe. The food is high quality and plenty
of it. As first impressions go, Wellburn has exceeded all our expectations.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care HomeThank you for such a lovely review - your wonderful comments will be passed to the full team.
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Review from Joan H (Sister of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my sister regularly since she was admitted and have been impressed with the level of care and concern the home had provided. There have been some difficult situations for the staff to deal with, but they have done so appropriately with emphasis on care and safeguarding, showing compassion
and understanding. I fully appreciate the staff for their care, their cheerfulness and their hard work.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care HomeThis is such a wonderful review which will be passed to the whole care team, thank you so much for your support and kind words.
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Review from Sonia C (Respite Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently had respite care at Wellburn House. From the moment we got there, the staff greeted us with a smiley face and were very friendly and chatty with Mum and me. We were shown to Mum's room which was clean and tidy. We were left to settle Mum in, then Mum was told who her main carer was.
We
were shown around the home and Mum became more settled that all the staff and residents were lovely. The senior carer was very lovely and went into detail about what would happen next, she was lovely to Mum and me and said I could ring up to check on Mum anytime day and night if I was worried about her.
The food is amazing, Mum's never eaten so much in her life! She made lots of new friends and became more socially active. Lovely place, we would not hesitate to put Mum in there when she needs care again.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care HomeThank you so much for your lovely review, we are so happy your mum enjoyed herself with us and we look forward to seeing her again. I will pass on your fantastic feedback to our Wellburn House care team and manager.
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Review from Rebecca M (Granddaughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to thank the lovely lady who settled my grandma into her room after having a confusing journey home from the hospital. She had been passed from pillar to post at the hospital and she made me feel comfortable that she was going to be safe and looked after in her care. She made sure
she was in clean clothes and as a relative I am very appreciative.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care HomeThank you for your lovely review - I will make sure your kind words are passed on to our care colleague.
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Review from Andrew T (Son of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home manager and team are very approachable and responsive to my father's needs.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care HomeThank you for your positive review - your lovely comments will be passed to our Wellburn team.
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Review from Lynne C (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family, including our mother, were really worried about her going into care. Well, we need not have worried! The team greeted our mother with kindness, compassion and a warm welcome from day one. The team are gentle with her and importantly listens to her wishes. They also know when to encourage
our mother when she resists anything that would be of benefit to her. The team keep the family informed of all of our mother's needs and shares anything that happens like hospital visits or doctor visits with detailed updates. The staff are amazing! The family are so grateful. Thank you! If I could add one thing to improve the residents' stay, put some softeners on the doors as they really slam!
Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care HomeThank you so much for this lovely review - I will pass both your kind words and suggestions on to the care team at Wellburn.
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Review from Doreen k (Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a permanent resident at Wellburn House, and I am extremely cared for well.
We are a family, and I love my new home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care HomeThis is so lovely to hear - thank you for your review of your new home.
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Review from W B (Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I receive wonderful care; I want to shout it from the rooftops.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care HomeThis makes us very happy! Thank you for your lovely review.
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Review from Philip N (Respite Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stay in Wellburn House was a very positive experience. The staff are extremely caring, helpful and professional at all times. The staff also supported my wife and niece during what was a trying time for us.
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Review from Marilyn H (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Mam's care. She has been here for 3 years and she is well and happy. Well done team.
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Review from Carolyn R (Daughter of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As Mam's dementia progressed, we needed secure care for her. Wellburn was chosen quickly and it has turned out to be excellent. The care, kindness and love shown by the staff has been second-to-none. My sister and I both live at some distance, but communication has been thorough and timely. When it
came to the end, their care was faultless and their affection for our old lady was genuine and touching.
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Review from Rita H (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic! What can I say? I for one would like to congratulate the manager and all her staff for keeping the residents safe throughout the pandemic and continue to do so, I believe they deserve recognition for staying COVID-19 free and providing outstanding care for our loved ones. I am thankful and
forever grateful you are fantastic.
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Review from Neil S (Friend of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My good old friend came to Wellburn House and I have been surprised by the support and hard work the staff and manager do to make it homely, there are no odours the staff are caring and patient. I would recommend.
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Review from Louise P (Daughter of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam required an emergency placement and Wellburn House was recommended. I am pleased I listened, the home is very friendly, the staff can not do enough and the manager is so helpful and friendly, no wonder she won an award. I am so grateful for the help and support received. Thank you you all are
amazing.
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Review from Patsy S (Niece of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was placed at Wellburn House as her dementia had started to take over her ability to live alone. I didn't expect the warmth I received from the staff, they had made a huge difference to my aunt's life and I can happily say that I am free from worry as I live 300 miles away thank you for all
your kindness and support.
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Review from Michael H (Nephew of Resident) published on 17 January 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My aunt went in (she has dementia) on 5/1/20 for two weeks respite. She was left unchanged or washed, in her soiled pad until Wednesday 8/1/20, when I had to ask her PA to attend and change her. I did raise my concerns on Tuesday night whilst visiting, the two women sat in the office stated they would
sort it, but unfortunately, it must have slipped their mind! Anyways, the two weeks respite is not happening as I decided she will be better looked after by us. The people working in there didn't seem to grasp that Dementia can affect a person's decisions, ie: would you like to get changed? No, my aunt replies, so it's ok to leave her soiled? They must have thought so, as this is exactly what happened. I spoke to the manager who simply wouldn't have it, stating all staff were dementia aware, but not as far as I could see, or they wouldn't have left a defenceless 89-year-old lady sat in soiled pads for four days!
Reply from Sam Firth, EA at Wellburn House Care HomeWe are extremely sorry that you were so dissatisfied with the care that your Aunt received at our home, these allegations are being thoroughly investigated as per our company policy.
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Review from Mandy G (Niece of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has recently passed away and was a resident at Wellburn House. The management team, care staff and the domestic staff were all great. They showed so much care and compassion for my aunt and made us feel so welcome. As soon as you walk through the doors the atmosphere is so friendly and homely,
the other residents who reside there also seem so happy too. Thank you to everyone at Wellburn House.
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Review from A W (Daughter-in-law of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the 4 months my relative has been a resident, the staff have been excellent. All are caring and helpful, giving lots of support to residents and family. Wellburn House seems very organised with lots of activities going on. It is a bright, happy, friendly home and the family are confident that our
relative is safe and well cared for.
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Review from Alison C (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently passed away after being a resident at Wellburn House for the past 5 years. As a family, we would like to thank the staff for the devoted care and attention she received during her time there. Whenever we left we always felt like she would be well cared for in our absence and all
members of staff played a part in making it a pleasant environment.
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Review from K A (Son of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming. Staff were friendly and courteous.
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Current Review Score: 9.4 (9.411)

Overview of Review Score

The Review Score of 9.4 (9.411) out of 10 for Wellburn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Wellburn House Care Home is calculated as follows: ( (133 Excellents x 5) + (21 Goods x 4) ) ÷ 154 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.547 Points relating to the number of positive Reviews for Wellburn House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 13 Positive Reviews ÷ 18 = 0.722
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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