Wellburn House Care Home

Always welcoming. Staff were friendly and courteous.

I have been to Wellburn House many times to visit my friend with my daughter and found it to be a very pleasant, happy house. The staff are most helpful and make you welcome, and the care - nothing is ever a problem.

I would retire there myself if needs be, nothing but praise.

My aunt has been in Wellburn House for an assessment for the past 4 weeks. She enjoyed her stay very much. She has been exceptionally well cared for in every aspect. All the staff have been lovely with her and she says she will go back to Wellburn House for "a holiday". I can't thank the staff enough for the care and kindness given consistently.

Also, the manager and all the staff are amazing and so friendly.

We were satisfied with the activities at the home.

The staff are very caring but I do feel they are understaffed as I have had instances when I have visited before lunch and my mother wasn't dressed. She had had her breakfast but was still in her pyjamas at 11:30 am. Some residents feel a bit bored but they have a new activities lady so this should now improve.

Sadly our mother has passed away (9th June 2018). We would not recommend this care home to anybody. The staff are unapproachable and not at all friendly.

My mother slept in her day clothes all night, left in her old poo for hours on end.

Mixed up her medication. The ten days my mother was in the care home were the worst days of her life. When we moved her to another home it was lovely and clean and most caring.

My aunt was a resident in Welburn house from 23rd april 2013 until unfortunately on the 6th January 2016 she suddenly became very ill, I was informed immediately and a doctor was called, when I got there it was obvious she was really ill. As I visited daily I was shocked at how quickly she had deteriorated, the staff responded very quickly to get medical attention but unfortunately it resulted in my aunt being hospitalised for 10 weeks, after which she required nursing care so was unable to return to Welburn, this was decided by social worker and hospital staff. Luckily my aunt no longer needs nursing care as she is much better and I would be extremely happy for her to return to Welburn house which this decision was agreed by the nursing home social workers and myself. I feel my aunt would benefit a great deal by returning to familiar staff and surroundings..

Would like to thank all the staff for the wonderful care they've given to my relatives over the years!

We find Wellburn House a very welcoming and friendly environment. The staff are very attentive and caring. My nanna has been in here for over a year and she has received excellent professional care from all staff. It is a pleasure to visit and like a home from home and would recommend this home to anyone.

We have nothing but praise for the staff at Wellburn, during some traumatic times their experience and dedication has been outstanding. They are truly a bunch of hardworking, caring people, and are a credit to their profession.

Very welcome home, staff are lovely. The home smells lovely. My friend is very content. She is well looked after. She has put weight on since I had last seen her.

Always feel welcome when I visit and my aunt is always well cared for and happy.

Could not have chosen a better care home, the staff are all amazing they really care about the residents. The food always looks great and its brilliant having fruit and snacks available at all times. I always feel really welcome and nothing is too much trouble. When/if my time comes this is the place for me.

Staff at Wellburn House cared for "me mam" with unstinting care, compassion and professionalism throughout her stay there; not only for her, but for us the whole family.

Our world is blessed with such places and people as we observed the staff's interaction and care towards other residents and visitors alike, coping with difficult times in all their lives.

We particularly liked the "snack table" which was accessible to all.

My father has been in Wellburn House for a few months now and I cannot praise the staff enough they are so caring and nothing is too much for them, the manager is always there to help with any questions I may need to ask her and always very polite and cheerful I would have no hesitation in recommending Wellburn House, it's a fabulous welcoming caring home.