Wellburn House Care Home

Wellburn Road, Fairfield, Stockton-on-Tees TS19 7PP
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9.4 55 Reviews
  • Wellburn House Care Home, Stockton-on-Tees
Wellburn House Care Home is in Stockton-on-Tees, not far from the Durham Heritage Coast and the North Yorkshire coast. The home provides dementia and residential care.

The staff at Wellburn House pride themselves on their caring and empathetic attitude, which enables them to build close relationships with residents, their families, carers and friends.

The focus is very much on treating all residents as individuals and affording them the respect and dignity they deserve. There is also a strong emphasis on empowering the residents, encouraging them to remain as mentally and physically active as possible.

The staff at Wellburn House see themselves, not just as members of a team but rather as part of an extended family, which includes residents, families, visitors, healthcare professionals, and many groups and organisations in the local community.

The home has a regular residents and relatives newsletter to help keep everyone in touch with events and also helping to cement the feeling of being part of the Wellburn family.
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Care Provided by Wellburn House Care Home

Type of Service

    Residential Home
  • For a maximum of 90 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Wellburn House Care Home to confirm what's included and get a personalised quote:

Contact Wellburn House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Connell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (2)

Wellburn House Care Home Reviews (55)

9.4

Wellburn House Care Home has a Review Score of 9.4 (9.411) out of 10, based on 13 reviews in the last 2 years.
Over all time Wellburn House Care Home has 55 reviews.

Overall Experience
  • 44
  • 8
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Date Published
  • 55
  • 6
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  • 13
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Reviewer Connection to Wellburn House Care Home
  • 20
  • 7
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  • 3
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  • 2
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  • 1
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Total of 55, showing 41-55
Review from Barbara G (Friend of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to Wellburn House many times to visit my friend with my daughter and found it to be a very pleasant, happy house. The staff are most helpful and make you welcome, and the care - nothing is ever a problem.


I would retire there myself if needs be, nothing but praise.

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Review from Barbara L (Niece of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been in Wellburn House for an assessment for the past 4 weeks. She enjoyed her stay very much. She has been exceptionally well cared for in every aspect. All the staff have been lovely with her and she says she will go back to Wellburn House for "a holiday". I can't thank the staff enough
for the care and kindness given consistently.
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Review from Kathleen T (Daughter of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are so pleased we chose Dad to go into Wellburn. The care and attention they give my dad was very reassuring for the family to know that he was well looked after.
Also, the manager and all the staff are amazing and so friendly.
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Review from Carol J (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was extremely satisfied with her care in Wellburn House. As her family, we were also very happy with the care our mother received whilst in your care. She was well looked after, well fed with good nutritious food and kept very clean.
We were satisfied with the activities at the home.
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Review from Tracy B (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are very caring but I do feel they are understaffed as I have had instances when I have visited before lunch and my mother wasn't dressed. She had had her breakfast but was still in her pyjamas at 11:30 am. Some residents feel a bit bored but they have a new activities lady so this should
now improve.
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Review from P S (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Sadly our mother has passed away (9th June 2018). We would not recommend this care home to anybody. The staff are unapproachable and not at all friendly.


My mother slept in her day clothes all night, left in her old poo for hours on end.


Mixed up her medication. The ten days my mother was in the

care home were the worst days of her life. When we moved her to another home it was lovely and clean and most caring.
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Review from Mary H (Niece of Resident) published on 8 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt was a resident in Welburn house from 23rd april 2013 until unfortunately on the 6th January 2016 she suddenly became very ill, I was informed immediately and a doctor was called, when I got there it was obvious she was really ill. As I visited daily I was shocked at how quickly she had deteriorated,
the staff responded very quickly to get medical attention but unfortunately it resulted in my aunt being hospitalised for 10 weeks, after which she required nursing care so was unable to return to Welburn, this was decided by social worker and hospital staff. Luckily my aunt no longer needs nursing care as she is much better and I would be extremely happy for her to return to Welburn house which this decision was agreed by the nursing home social workers and myself. I feel my aunt would benefit a great deal by returning to familiar staff and surroundings..
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Review from Carol (Niece of Resident) published on 12 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty was in the care home for five years and was always extremely well cared for.
All staff are lovely and caring and I was very impressed with the excellent attention given to her when she was dying from Alzheimers disease.
She had been very challenging to look after the last two years as was
doubly incontinent, couldn't walk and had to have her food cut up minutely and be fed by staff, but they patiently did all this for her in a very caring way.
She used to enjoy the events at the home put on for the residents, and the sing songs before she was too ill to attend.
I was so happy with her treatment and care I didn't hesitate to recommend the home for my father-in-law, and he is in there now receiving excellent care, although he is seriously ill at the moment.
Would like to thank all the staff for the wonderful care they've given to my relatives over the years!
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Review from L A (Granddaughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find Wellburn House a very welcoming and friendly environment. The staff are very attentive and caring. My nanna has been in here for over a year and she has received excellent professional care from all staff. It is a pleasure to visit and like a home from home and would recommend this home to anyone.
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Review from Karen S (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the staff at Wellburn, during some traumatic times their experience and dedication has been outstanding. They are truly a bunch of hardworking, caring people, and are a credit to their profession.
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Review from J B (Friend of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcome home, staff are lovely. The home smells lovely. My friend is very content. She is well looked after. She has put weight on since I had last seen her.
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Review from L B (Niece of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always feel welcome when I visit and my aunt is always well cared for and happy.
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Review from S W (Daughter of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have chosen a better care home, the staff are all amazing they really care about the residents. The food always looks great and its brilliant having fruit and snacks available at all times. I always feel really welcome and nothing is too much trouble. When/if my time comes this is the place
for me.
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Review from Andrew W (Son of Resident) published on 11 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Wellburn House cared for "me mam" with unstinting care, compassion and professionalism throughout her stay there; not only for her, but for us the whole family.


Our world is blessed with such places and people as we observed the staff's interaction and care towards other residents and visitors

alike, coping with difficult times in all their lives.


We particularly liked the "snack table" which was accessible to all.

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Review from David S (Grandson of Resident) published on 18 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Wellburn House for a few months now and I cannot praise the staff enough they are so caring and nothing is too much for them, the manager is always there to help with any questions I may need to ask her and always very polite and cheerful I would have no hesitation in recommending
Wellburn House, it's a fabulous welcoming caring home.
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Current Review Score: 9.4 (9.411)

Overview of Review Score

The Review Score of 9.4 (9.411) out of 10 for Wellburn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Wellburn House Care Home is calculated as follows: ( (133 Excellents x 5) + (21 Goods x 4) ) ÷ 154 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.547 Points relating to the number of positive Reviews for Wellburn House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 13 Positive Reviews ÷ 18 = 0.722
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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