East Croft Grange

Scaw Road, High Harrington, Workington CA14 4LY
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9.9 46 Reviews
  • East Croft Grange, Workington
East Croft Grange provides tailored care packages within an environment organised to respect the personal freedoms of residents, as well as an active and interesting lifestyle.

The aim of an experienced care team is to enable all clients to achieve a satisfying retirement, free from anxieties that daily care and security needs might lead to.

Carers are skilled in dementia care, while the home is well-located for those hoping to access to local amenities and community life.
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Care Provided by East Croft Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1375
  • RESPITE Self-Funded Residential Dementia Care: from £1375

Hairdressing, and chiropody are excluded from these fees.

These prices are only a guideline, please contact East Croft Grange to find out the exact price for your requirements.

Contact East Croft Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact East Croft Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rachelle Greenwell (Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at all times; however, they kindly ask that you avoid visiting during meal times

Parking

  • Plenty of parking on site

East Croft Grange Reviews (46)

9.9

East Croft Grange has a Review Score of 9.9 (9.857) out of 10, based on 20 reviews in the last 2 years.
Over all time East Croft Grange has 46 reviews.

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Review from June A (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been made to feel very welcome during her short-term care visit. A choice of food has been offered to her daily, which has been enjoyed by her. Care staff have looked after her and provided appropriate care for her needs. Staff have shown an interest in her life and family. This stay was
quickly arranged for her safety and all the above helped her to be comfortable with this. Mum has decided this is the care she needs from now on at ninety-five. It was a big decision for her, as she is a very private and independent person who has a quiet life. So, we gave her a choice of another placement within the same company. Mum has decided to move to the other home, to be nearer to my sister and to live her life the way she has chosen. Thank you to all who contributed to this.
Reply from Rachelle Greenwell, Registered Manager at East Croft Grange
Thank you for your review. We loved having your mum and she was so happy with her care.
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Review from Diane B (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went to East Croft Grange from hospital for four weeks respite. After, she did not feel confident returning to her own home. She felt safe and was well looked after at East Croft, so made the decision to make it her permanent home. I can not recommend this home enough; the staff were friendly,
attentive, made person-centred care a priority and were very supportive to my mam and the family. It was very well managed and the staff went above and beyond. I can not thank them enough for what they did for my mam and us as a family.
Reply from Rachelle Greenwell, Registered Manager at East Croft Grange
Thank you so much for the kind words, it was our pleasure to care for your mum.
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Review from Christina D (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam went into East Croft for 4 weeks respite with the intention of returning home but felt so well cared for she decided to stay. Mam feels secure, safe and very comfortable here and is enjoying the food. Her room is lovely and she has now made it home. I am so pleased that Mam has settled here. I am
very reassured that Mam is safe and happy here.
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Review from S G (Niece of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the management and staff of this care home enough! The manager's ‘can do’ attitude was truly refreshing, she really stepped in to support us when we had nowhere else to turn. Every member of staff I have dealt with has been kind and respectful and are well informed of my uncle's health
issues. There’s always something for the residents to do with a full calendar of activities. Our uncle has only been at the home for a few weeks but we can already see a huge difference in him. His quality of life has improved so much and it’s nice to see him smiling again. We can sleep easy knowing he is safe and happy.
Reply from Alister Cook, Director at East Croft Grange
Thank you so much for your kind words. The staff group work so hard to create a homely environment, it’s nice for them to be appreciated.
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Review from Janet B (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
East Croft is by far the best in the area. I have worked in a lot of homes as a hairdresser and find that East Croft is definitely far superior to them all. The care, compassion, food, staff, cleanliness is second to none. We as a family are so happy with our mother's care and everything that goes
with it. Just the best.
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Review from D B (Son of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit since the covid restrictions were introduced in 2020. The home felt very safe. Dad was very well and comfortable - a credit to the staff and carers - thank you.
Reply from Alister Cook, Director at East Croft Grange
Thank you for your kind words. Our hardworking team will be grateful.
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Review from Susan J (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at East Croft Grange for over 4 years. I have never had any concerns regarding her care, the previous manager and staff were all kind and caring. During lockdown keeping us in contact with video calls. The new manager and staff, although I was worried at first, have proved
to be equally as excellent. In fact, the manager at the moment is much more down-to-earth, open, honest, and friendly. Residents there are extremely lucky to have the best care. I would recommend East Croft Grange to anyone wanting a family member cared for.
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Review from Vicki D (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Eastcroft for over 3 years. He has received excellent care the whole time. He is happy, content, clean, well-fed, and treated with respect. The rooms, corridors, etc were looking tired but are now bright and welcoming as the decorating is in progress. The staff are good with all the
residents, very patient, and treat them with dignity. They are given the choice of where they spend their day and not lined up in lounges facing each other (which I experienced with my mother in a different home).
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Review from R F (Son-in-law of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy at East Croft with the staff demonstrating excellent care and making efforts to ensure Mum is made happy. Recent redecorations of the property have brightened the rooms, making them more welcoming.
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Review from S H (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
East Croft Grange is a beautifully appointed period residential home where my mam has been a resident for the past 18 months. It is kept exceptionally clean and comfortable. The management and staff are all lovely and work extremely hard, and although I believe that they are short-staffed a lot of the
time, I believe they all do their jobs to the very highest of standards under extremely difficult and unprecedented times.
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Review from E F (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are excellent. My mum has settled in East Croft Grange really well and is happy there. The whole building has been refurbished and looks so much brighter. The food is very good and there is always a choice. The manager has improved the morale of the staff and also the residents.
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Review from Fiona R (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
East Croft Grange is a very clean and pleasant environment. The recent refurbishment and decoration has made a huge improvement. Mam's room is excellent and she is very settled there. Her care is very good and she has grown fond of certain carers who understand her dementia needs. It was difficult for
the family to admit Mam to care but the manager and staff have been very understanding and supportive. I am very keen for Mam to retain her dignity and receive personal care from female staff. I also want to make sure she wears her own clothes and not others, so I have labelled them for her.
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Review from Sue T (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy that my mother seems happy, well, tidy and well looked after, tidy appearance. The ratings aren't easy to answer in the current situation as we are limited to the conservatory but nevertheless everything seems ok. Always greeted nicely by the staff.
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Review from E H (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in here for nearly three years and as her health has deteriorated and her needs have become more, her care has been exemplary. She often doesn't want to get up and the staff check constantly that she is okay and try to get her to take fluids. I could not provide the level of care
given and the relief of her being looked after so well in such clean
and pleasant surroundings is immense.
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Review from Andrea P (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home facilities are always immaculate. The residents have lots of activities organised to keep them busy and entertained. The routine is consistent, which is good especially as Mam has Parkinson's disease. Staff are pleasant and the manager has been very helpful in all aspects of care and advice.
I would like to see the staff socialise more with residents, developing conversations as they are often sat or stood disengaged when not attending to residents.
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Review from Helen L (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the daughter-in-law of a lady in East Croft Grange and I can't thank the management and staff enough for their care. First Class.
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Review from F J (Daughter-in-law of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care given to my mother-in-law. Her needs have been assessed appropriately and she has settled in well in her new home.
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Review from Christine M (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been in East Croft Grange two years plus. She's happy enough, so as a family we're happy as well. The staff are all lovely, helpful and nothing is too much trouble for them.
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Review from Tony C (Son of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is looked after to a very high standard, the care home always feels homely. The staff are always welcoming to family and friends.
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Review from Ged D (Son of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always said I would never know my mother to be put in a care home, however, that decision was taken out of my hands, and as the weeks and months passed my fears quickly disappeared because of the love and care my mother receives.
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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for East Croft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for East Croft Grange is calculated as follows: ( (211 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for East Croft Grange is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Rachelle Greenwell

Job Title: Home Manager Joined: 2018

Rachelle joined the company in 2018, having previously managed other care homes in Cumbria. She has been a registered nurse since 2005, specialising in mental health.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact East Croft Grange to verify any information. View our terms and conditions. East Croft Grange has an Enhanced Service - more info.