East Croft Grange

Scaw Road, High Harrington, Workington CA14 4LY
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9.8 55 Reviews
  • East Croft Grange, Workington
East Croft Grange provides tailored care packages within an environment organised to respect the personal freedoms of residents, as well as an active and interesting lifestyle.

The aim of an experienced care team is to enable all clients to achieve a satisfying retirement, free from anxieties that daily care and security needs might lead to.

Carers are skilled in dementia care, while the home is well-located for those hoping to access to local amenities and community life.
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Care Provided by East Croft Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1515
  • Self-Funded Residential Dementia Care: from £1515
  • RESPITE Self-Funded Residential Care: from £1515
  • RESPITE Self-Funded Residential Dementia Care: from £1515

Hairdressing and chiropody are excluded from these fees.

The price(s) shown are provided by the care home. Contact East Croft Grange for full pricing details and T&Cs.

Contact East Croft Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact East Croft Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachelle Greenwell (Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at all times; however, they kindly ask that you avoid visiting during meal times

Parking

  • Plenty of parking on site

East Croft Grange Reviews (55)

9.8

East Croft Grange has a Review Score of 9.8 (9.832) out of 10, based on 23 reviews in the last 2 years.
Over all time East Croft Grange has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to East Croft Grange
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Total of 55, showing 21-40
Review from Stuart B (Son of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can finally settle now that my Dad is being taken care of. The staff in particular were amazing at putting my Dad at ease and helping him adjust to such a big change. I cannot thank or praise this place enough.
Reply from Rachelle Greenwell, Registered Manager at East Croft GrangeThank you for your review. I will pass this on to our fabulous team
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Review from E B (Wife of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is the perfect balance of well-run and friendly. The staff couldn't do enough for my husband, especially when he first went in. A truly unique place that deserves the high rating it has here and with the Care Quality Commission. The experience and care of the manager and the staff really
shine through and means that we have peace of mind, knowing he is being looked after. Being able to trust the people who are caring for someone close to you is crucial and we absolutely made the right choice going with East Croft. They seem able to handle many different and complex cases judging by the brilliant mix of residents.
Reply from Alister Cook, Director at East Croft GrangeThank you for your kind words which will be seen by the staff and management. At all our care homes we strive for a truly person-centred and holistic approach to our residents, something many providers purport to offer, but what truly underpins our whole ethos. It's so nice when this is noticed and someone kindly takes the time to acknowledge all the individuals who make this possible. Thank you!
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Review from Steve B (Son of Resident) published on 10 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff and service. From the first assessment when things had reached crisis point at home, to the settling in period and then into the day to day care, East Croft Grange have been outstanding. The manager and the staff including the carers have been an absolute godsend. They are caring
but straight talking and have gone out of their way to help my dad. If you are lucky enough to get a place here for a loved one I cannot recommend it highly enough.
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Review from Steven H (Son of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, well-staffed care home.
Residents are provided with their particular needs and are encouraged to take part in many activities that are usually arranged twice a day, five days a week.
Health problems seem to be reported early and acted upon. Medicine, basic care and dietary needs are well
managed.
We are very happy with the care Mam is receiving, and she seems to be more settled.
Reply from Alister Cook, Director at East Croft GrangeThank you for taking the time to review our home; we would love to discuss the areas where we failed to receive five stars.
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Review from Paul C (Son of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
East Croft Grange have been looking after my dad for a while now, he’s 83 and has dementia. The care he’s receiving is 10/10 and we can’t fault anything from the quality of his room to the daily activities, food quality etc. The staff are superb and nothing is any trouble.
Reply from Alister Cook, Director at East Croft GrangeThank you so much for taking the time to post a review.
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Review from Michael T (Son of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are very satisfied with the care my mother has received while she has been a resident of Eastcroft Grange. The home is kept exceptionally clean and her room is lovely. All the carers go out of their way to help whenever they’re needed and seem to be genuinely interested in providing the
best care possible. The management keeps us well-informed regarding my mother’s wellbeing and is also friendly and very approachable. All in all, we think she is in the best possible place for her at this moment in time.
Reply from Alister Cook, Director at East Croft GrangeThank you so much for your kind words. This review will be seen by management and staff and it is so nice that you have taken the time to express your gratitude.
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Review from Richard T (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is well run and the staff are always welcoming and friendly. Meals are good and residents are well cared for. The home is very clean and well looked after but value for money is lacking as £1200 per week is quite excessive after my mam has worked all her life and this is her reward.
Reply from Alister Cook, Director at East Croft GrangeWe are a little bit perplexed by this review as we don't charge this rate for any room as yet. Our building has character and therefore fees needs to be higher than larger, impersonal care homes. We also ensure that staff levels are at a much higher ratio than equivalent-sized homes. I am also concerned about your rating for safety and security, I would encourage you to contact local management with any concerns you may have. I cannot recall anyone ever raising safety as an issue. Your mother is in one of our newly refurbished rooms and the quality of furnishings is exceptional. Please raise your concerns with local management and if you would like us to find alternate accommodation we will be happy to do so.
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Review from J L (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to family illness, we had to find my father a care home very quickly.
East Croft could not have been any more helpful and welcoming.
The home has such a welcoming atmosphere and appears just like any normal home.
The staff are second to none, supporting both residents and family. I was able
to call anytime to check on my father.
There is always something going on as well; I’m not sure if they have an actives coordinated, but there are things to do, quizzes and singers.
My father is 92 and has smoked a pipe since his youth - they don’t bat an eyelid. When he asked, they got his pipe and went outside with him.
The rooms are well-furnished and spacious, and there is a lift to the upper floor.
I would recommend this care home with no problem.
Reply from Alister Cook, Director at East Croft GrangeThank you for your positive comments; I will make sure the team has been made aware. Please let us know how we can improve our food and drink offerings.
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Review from Helen D (Daughter of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are welcoming, friendly and professional. That professionalism continues with the management and external visitors who come in to entertain or work with residents. There is a comprehensive plan for home improvements, maintenance and the residents are kept informed about them. I felt unable
to give the food five stars as I’m only aware of what the snacks and sundries are but I can say my father never says he’s hungry. I would definitely recommend this home to others requiring care.
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Review from June A (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been made to feel very welcome during her short-term care visit. A choice of food has been offered to her daily, which has been enjoyed by her. Care staff have looked after her and provided appropriate care for her needs. Staff have shown an interest in her life and family. This stay was
quickly arranged for her safety and all the above helped her to be comfortable with this. Mum has decided this is the care she needs from now on at ninety-five. It was a big decision for her, as she is a very private and independent person who has a quiet life. So, we gave her a choice of another placement within the same company. Mum has decided to move to the other home, to be nearer to my sister and to live her life the way she has chosen. Thank you to all who contributed to this.
Reply from Rachelle Greenwell, Registered Manager at East Croft GrangeThank you for your review. We loved having your mum and she was so happy with her care.
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Review from Diane B (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went to East Croft Grange from hospital for four weeks respite. After, she did not feel confident returning to her own home. She felt safe and was well looked after at East Croft, so made the decision to make it her permanent home. I can not recommend this home enough; the staff were friendly,
attentive, made person-centred care a priority and were very supportive to my mam and the family. It was very well managed and the staff went above and beyond. I can not thank them enough for what they did for my mam and us as a family.
Reply from Rachelle Greenwell, Registered Manager at East Croft GrangeThank you so much for the kind words, it was our pleasure to care for your mum.
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Review from Christina D (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam went into East Croft for 4 weeks respite with the intention of returning home but felt so well cared for she decided to stay. Mam feels secure, safe and very comfortable here and is enjoying the food. Her room is lovely and she has now made it home. I am so pleased that Mam has settled here. I am
very reassured that Mam is safe and happy here.
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Review from S G (Niece of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the management and staff of this care home enough! The manager's ‘can do’ attitude was truly refreshing, she really stepped in to support us when we had nowhere else to turn. Every member of staff I have dealt with has been kind and respectful and are well informed of my uncle's health
issues. There’s always something for the residents to do with a full calendar of activities. Our uncle has only been at the home for a few weeks but we can already see a huge difference in him. His quality of life has improved so much and it’s nice to see him smiling again. We can sleep easy knowing he is safe and happy.
Reply from Alister Cook, Director at East Croft GrangeThank you so much for your kind words. The staff group work so hard to create a homely environment, it’s nice for them to be appreciated.
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Review from Janet B (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
East Croft is by far the best in the area. I have worked in a lot of homes as a hairdresser and find that East Croft is definitely far superior to them all. The care, compassion, food, staff, cleanliness is second to none. We as a family are so happy with our mother's care and everything that goes
with it. Just the best.
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Review from D B (Son of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit since the covid restrictions were introduced in 2020. The home felt very safe. Dad was very well and comfortable - a credit to the staff and carers - thank you.
Reply from Alister Cook, Director at East Croft GrangeThank you for your kind words. Our hardworking team will be grateful.
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Review from Susan J (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at East Croft Grange for over 4 years. I have never had any concerns regarding her care, the previous manager and staff were all kind and caring. During lockdown keeping us in contact with video calls. The new manager and staff, although I was worried at first, have proved
to be equally as excellent. In fact, the manager at the moment is much more down-to-earth, open, honest, and friendly. Residents there are extremely lucky to have the best care. I would recommend East Croft Grange to anyone wanting a family member cared for.
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Review from Vicki D (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Eastcroft for over 3 years. He has received excellent care the whole time. He is happy, content, clean, well-fed, and treated with respect. The rooms, corridors, etc were looking tired but are now bright and welcoming as the decorating is in progress. The staff are good with all the
residents, very patient, and treat them with dignity. They are given the choice of where they spend their day and not lined up in lounges facing each other (which I experienced with my mother in a different home).
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Review from R F (Son-in-law of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy at East Croft with the staff demonstrating excellent care and making efforts to ensure Mum is made happy. Recent redecorations of the property have brightened the rooms, making them more welcoming.
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Review from S H (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
East Croft Grange is a beautifully appointed period residential home where my mam has been a resident for the past 18 months. It is kept exceptionally clean and comfortable. The management and staff are all lovely and work extremely hard, and although I believe that they are short-staffed a lot of the
time, I believe they all do their jobs to the very highest of standards under extremely difficult and unprecedented times.
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Review from E F (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are excellent. My mum has settled in East Croft Grange really well and is happy there. The whole building has been refurbished and looks so much brighter. The food is very good and there is always a choice. The manager has improved the morale of the staff and also the residents.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for East Croft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for East Croft Grange is calculated as follows: ( (236 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 274 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for East Croft Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Rachelle Greenwell

Job Title: Home Manager Joined: 2018

Rachelle joined the company in 2018, having previously managed other care homes in Cumbria. She has been a registered nurse since 2005, specialising in learning disabilities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact East Croft Grange to verify any information. View our terms and conditions. East Croft Grange has an Enhanced Service - more info.