East Croft Grange

Scaw Road, High Harrington, Workington CA14 4LY
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9.8 55 Reviews
  • East Croft Grange, Workington
East Croft Grange provides tailored care packages within an environment organised to respect the personal freedoms of residents, as well as an active and interesting lifestyle.

The aim of an experienced care team is to enable all clients to achieve a satisfying retirement, free from anxieties that daily care and security needs might lead to.

Carers are skilled in dementia care, while the home is well-located for those hoping to access to local amenities and community life.
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Care Provided by East Croft Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1515
  • Self-Funded Residential Dementia Care: from £1515
  • RESPITE Self-Funded Residential Care: from £1515
  • RESPITE Self-Funded Residential Dementia Care: from £1515

Hairdressing and chiropody are excluded from these fees.

The price(s) shown are provided by the care home. Contact East Croft Grange for full pricing details and T&Cs.

Contact East Croft Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact East Croft Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachelle Greenwell (Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at all times; however, they kindly ask that you avoid visiting during meal times

Parking

  • Plenty of parking on site

East Croft Grange Reviews (55)

9.8

East Croft Grange has a Review Score of 9.8 (9.832) out of 10, based on 23 reviews in the last 2 years.
Over all time East Croft Grange has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to East Croft Grange
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Total of 55, showing 41-55
Review from Fiona R (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
East Croft Grange is a very clean and pleasant environment. The recent refurbishment and decoration has made a huge improvement. Mam's room is excellent and she is very settled there. Her care is very good and she has grown fond of certain carers who understand her dementia needs. It was difficult for
the family to admit Mam to care but the manager and staff have been very understanding and supportive. I am very keen for Mam to retain her dignity and receive personal care from female staff. I also want to make sure she wears her own clothes and not others, so I have labelled them for her.
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Review from Sue T (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy that my mother seems happy, well, tidy and well looked after, tidy appearance. The ratings aren't easy to answer in the current situation as we are limited to the conservatory but nevertheless everything seems ok. Always greeted nicely by the staff.
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Review from E H (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in here for nearly three years and as her health has deteriorated and her needs have become more, her care has been exemplary. She often doesn't want to get up and the staff check constantly that she is okay and try to get her to take fluids. I could not provide the level of care
given and the relief of her being looked after so well in such clean
and pleasant surroundings is immense.
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Review from Andrea P (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home facilities are always immaculate. The residents have lots of activities organised to keep them busy and entertained. The routine is consistent, which is good especially as Mam has Parkinson's disease. Staff are pleasant and the manager has been very helpful in all aspects of care and advice.
I would like to see the staff socialise more with residents, developing conversations as they are often sat or stood disengaged when not attending to residents.
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Review from Helen L (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the daughter-in-law of a lady in East Croft Grange and I can't thank the management and staff enough for their care. First Class.
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Review from F J (Daughter-in-law of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care given to my mother-in-law. Her needs have been assessed appropriately and she has settled in well in her new home.
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Review from Christine M (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been in East Croft Grange two years plus. She's happy enough, so as a family we're happy as well. The staff are all lovely, helpful and nothing is too much trouble for them.
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Review from Tony C (Son of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is looked after to a very high standard, the care home always feels homely. The staff are always welcoming to family and friends.
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Review from Ged D (Son of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always said I would never know my mother to be put in a care home, however, that decision was taken out of my hands, and as the weeks and months passed my fears quickly disappeared because of the love and care my mother receives.
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Review from John I (Son of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problems with the care home. Everyone is very nice.
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Review from S M (Son of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with all the care my mother receives at East Croft Grange. I am most impressed by the attitude and thoughtfulness of all the staff in the garden wing.
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Review from Ian M (Son of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in care for 12 years. She has been a resident at East Croft since 2012 and during that time she has received an excellent quality of care. She suffers from dementia and has deteriorated to a point where she now is bedridden and unable to do anything for herself and is totally reliable
on the care staff. A new manager took over approximately 2 years ago. The improvements she has made to the daily running of the home can only be described as outstanding. East Croft has got to be one of the best run care homes in Cumbria. Highly recommended.
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Review from A W (Husband of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was diagnosed as having vascular dementia in March 2009. We managed to cope with the condition until the summer of 2016. She then started to wander around the house during the night and sleeping during the daytime. On one occasion she managed to walk out of a day care centre and was missing
for 2 hours during frosty weather. Luckily a motorist saw her and took her to a police station. The family decided that it was time to consider residential care home facilities for her safety and my peace of mind. I've visited 5 homes within easy reach for visiting before opting for East Croft Grange after experiencing a taster day.
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Review from Leslie H (Son of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been in East Croft Grange for two and a half years and has always been cared for in a very respectful and loving way. I cannot find any faults with her care in any way and I always recommend the home whenever asked about it. I am so thankful we found a good place for mam to go to.
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Review from Mildred L (Daughter of Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Eastcroft for 9 months. She has settled extremely well. She has dementia and her needs are cared for in an excellent manner. All staff are very open and approachable. The care given is very individual to her needs. Residents are integrated in a very sensitive manner.
The unit in which she is cared for is excellent in every aspect of dementia care.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for East Croft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for East Croft Grange is calculated as follows: ( (236 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 274 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for East Croft Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Rachelle Greenwell

Job Title: Home Manager Joined: 2018

Rachelle joined the company in 2018, having previously managed other care homes in Cumbria. She has been a registered nurse since 2005, specialising in learning disabilities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact East Croft Grange to verify any information. View our terms and conditions. East Croft Grange has an Enhanced Service - more info.