East Croft Grange, Workington, Cumbria
East Croft Grange, Workington, Cumbria
East Croft Grange, Workington, Cumbria

East Croft Grange provides tailored care packages within an environment organised to respect the personal freedoms of residents, as well as an active and interesting lifestyle.

The aim of an experienced care team to enable all clients to achieve a satisfying retirement, free from anxieties that daily care and security needs might lead to.

Carers are skilled in dementia care, while the home is well-located for those hoping to access to local amenities and community life.

Group: Brancaster Care Homes Ltd

Person in charge: Joanne Dougherty (Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 31

Rooms with ensuite WC: 25

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on East Croft Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 East Croft Grange has a Review Score of 9 (9.012)

The Review Score of 9 (maximum of 10) for East Croft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for East Croft Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for East Croft Grange is calculated as follows: ( (35 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 47 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.395 Points relating to the number of positive Reviews for East Croft Grange is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.2 Target = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend East Croft Grange?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to East Croft Grange

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1

My mother has been in care for 12 years. She has been a resident at East Croft since 2012 and during that time she has received an excellent quality of care. She suffers from dementia and has deteriorated to a point where she now is bedridden and unable to do anything for herself and is totally reliable on the care staff. A new manager took over approximately 2 years ago. The improvements she has made to the daily running of the home can only be described as outstanding. East Croft has got to be one of the best run care homes in Cumbria. Highly recommended.

How likely would you be to recommend East Croft Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was diagnosed as having vascular dementia in March 2009. We managed to cope with the condition until the summer of 2016. She then started to wander around the house during the night and sleeping during the daytime. On one occasion she managed to walk out of a day care centre and was missing for 2 hours during frosty weather. Luckily a motorist saw her and took her to a police station. The family decided that it was time to consider residential care home facilities for her safety and my peace of mind. I've visited 5 homes within easy reach for visiting before opting for East Croft Grange after experiencing a taster day.

How likely would you be to recommend East Croft Grange? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Mam has been in East Croft Grange for two and a half years and has always been cared for in a very respectful and loving way. I cannot find any faults with her care in any way and I always recommend the home whenever asked about it. I am so thankful we found a good place for mam to go to.

How likely would you be to recommend East Croft Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Eastcroft for 9 months. She has settled extremely well. She has dementia and her needs are cared for in an excellent manner. All staff are very open and approachable. The care given is very individual to her needs. Residents are integrated in a very sensitive manner. The unit in which she is cared for is excellent in every aspect of dementia care.

How likely would you be to recommend East Croft Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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