East Croft Grange

Scaw Road, High Harrington, Workington CA14 4LY
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9.9 46 Reviews
  • East Croft Grange, Workington
East Croft Grange provides tailored care packages within an environment organised to respect the personal freedoms of residents, as well as an active and interesting lifestyle.

The aim of an experienced care team to enable all clients to achieve a satisfying retirement, free from anxieties that daily care and security needs might lead to.

Carers are skilled in dementia care, while the home is well-located for those hoping to access to local amenities and community life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1375
  • RESPITE Self-Funded Residential Dementia Care: from £1375

Hairdressing, and chiropody are excluded from these fees.

These prices are only a guideline, please contact East Croft Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachelle Greenwell (Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (31)

Parking

  • plenty of parking on site

East Croft Grange Reviews (46)

9.9

East Croft Grange has a Review Score of 9.9 (9.857) out of 10, based on 20 reviews in the last 2 years.
Over all time East Croft Grange has 46 reviews.

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Total of 46, showing 1-20
Review from Dot W (Power of Attorney of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been resident in East Croft since the beginning of August having transferred from an inadequate, awful home. I can't speak highly enough of the staff and care they give him as there was nothing before. He is so much happier being there, joining in many of the activities, sitting out when
he's not sure but still enjoys watching the others. His room is lovely with a big window overlooking the garden. He had been outside for little walks when the weather is nice, something which he enjoys very much. He enjoys the food and there's always a choice. I can't speak highly enough of the facilities and especially the staff and the manager. I am very happy with this placement. It has taken all the worry out of things as I know he is well looked after and cared for. I would highly recommend East Croft to anyone looking for a care home for either themselves or a loved one.
Reply from Rachelle Greenwell, Registered Manager at East Croft Grange

Thank you so much for the wonderful comments. I will pass these on to our staff team , who are so caring and passionate about their jobs at East Croft.

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Review from Helen M (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam receives the highest of care. The staff treat her like family. She is always happy when we visit. The staff also cared for my dad until he died in January this year. They cared for whole family during a very difficult time.
Reply from Rachelle Greenwell, Registered Manager at East Croft Grange

Thank you for your lovely comments. I will pass these on to all of our staff.

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Review from Gordon S (Husband of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is a day client only. We looked at around 10 care homes and found East Croft Grange. The best. We have not been disappointed.
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Review from Jacqueline C (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam began living in East Croft Grange in February. I was very anxious about her going into care. I needn't of worried because management and staff at East Croft have been wonderful. They have supported us as a family through a very difficult time. My mams health and personality has improved. East
Croft makes you feel very welcome when visiting mam.
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Review from M C (Niece of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the resident was admitted in December 24 until she died March 25, we couldn't fault the care, the facilities, the food and entertainment all added to her contented stay. Ok the first couple of weeks, she was unsettled, but management advised this was normal, at first, she then settled into the
care system. Her medical needs were looked after to a very high level. The end of life care to the resident and myself was so compassionate, after she passed again staff treated her with dignity, respect and love.. For which i will always be thankful.
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Review from C H (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feel at ease when entering the care home.The staff are friendly and so helpful my father has Vascular Dementia. He is looking better and eating better also joining in with the good entertainment and signing. He was made a fuss of on his 94th birthday and cake, we all had a lovely time. Staff cannot
do enough for the people, well done.
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Review from C H (Granddaughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granddad is very well looked after and since moving to the home he has become brighter and happier and enjoys the music and entertainment. The building and bedrooms have a very pleasant atmosphere with a bright and positive feel. Staff are attentive and caring and spend lots of time making sure everyone
is looked after and comfortable. Seeing your loved one struggle with dementia is very difficult, and it is such a huge relief knowing he is getting well cared for, and is safe and happy. Thank you all at East Croft.
Reply from Rachelle Greenwell, Registered Manager at East Croft Grange

Thank you for such kind words. I will pass these on to our fabulous staff.

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Review from H L (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the 1st home assessment to my mam going into the home we felt the support and care from the care team. It is such a difficult and emotional time putting your loved one into someone else's care. My mam as come on so much since being in the home. The care and stimulation from the activities seems
to have brought her out of herself and she is really relaxed and chatting more. We get feedback from the team and feel like we can ask anything to the staff.
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Review from Paul H (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my mother's husband died she was living alone, very depressed and unhappy. We took her to East Croft for a few day care sessions she really liked everything about it and told us she wanted to stay which we did. She's much happier and healthier now, and we are happy with that everything about East
Croft is excellent not a bad word to say about the place.
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Review from Howard F (Son of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum took up residence at East Croft Grange in December 2022. Sadly mum passed away this week. She was completely at home at East Croft Grange, constantly telling us how happy she was and how well looked after she was. All of the staff were great. A big thank you to all the carers who were so nice
with mum who suffered with dementia. A particular mention goes to the Care Home Manager, and the other cares with whom nothing was ever any trouble. This is a very top end care home managed and run by people who care completely. Thank you.
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Review from V B (Daughter of Resident) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arriving in late August my mother has settled in well and is thriving with all the care and attention. She is thoroughly enjoying the activities and the staff are always helpful. We are also always made to feel most welcome when visiting.
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Review from Stuart B (Son of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can finally settle now that my Dad is being taken care of. The staff in particular were amazing at putting my Dad at ease and helping him adjust to such a big change. I cannot thank or praise this place enough.
Reply from Rachelle Greenwell, Registered Manager at East Croft Grange

Thank you for your review. I will pass this on to our fabulous team

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Review from E B (Wife of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is the perfect balance of well-run and friendly. The staff couldn't do enough for my husband, especially when he first went in. A truly unique place that deserves the high rating it has here and with the Care Quality Commission. The experience and care of the manager and the staff really
shine through and means that we have peace of mind, knowing he is being looked after. Being able to trust the people who are caring for someone close to you is crucial and we absolutely made the right choice going with East Croft. They seem able to handle many different and complex cases judging by the brilliant mix of residents.
Reply from Alister Cook, Director at East Croft Grange

Thank you for your kind words which will be seen by the staff and management. At all our care homes we strive for a truly person-centred and holistic approach to our residents, something many providers purport to offer, but what truly underpins our whole ethos. It's so nice when this is noticed and someone kindly takes the time to acknowledge all the individuals who make this possible. Thank you!

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Review from Steve B (Son of Resident) published on 10 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff and service. From the first assessment when things had reached crisis point at home, to the settling in period and then into the day to day care, East Croft Grange have been outstanding. The manager and the staff including the carers have been an absolute godsend. They are caring
but straight talking and have gone out of their way to help my dad. If you are lucky enough to get a place here for a loved one I cannot recommend it highly enough.
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Review from Steven H (Son of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, well-staffed care home.
Residents are provided with their particular needs and are encouraged to take part in many activities that are usually arranged twice a day, five days a week.
Health problems seem to be reported early and acted upon. Medicine, basic care and dietary needs are well
managed.
We are very happy with the care Mam is receiving, and she seems to be more settled.
Reply from Alister Cook, Director at East Croft Grange

Thank you for taking the time to review our home; we would love to discuss the areas where we failed to receive five stars.

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Review from Paul C (Son of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
East Croft Grange have been looking after my dad for a while now, he’s 83 and has dementia. The care he’s receiving is 10/10 and we can’t fault anything from the quality of his room to the daily activities, food quality etc. The staff are superb and nothing is any trouble.
Reply from Alister Cook, Director at East Croft Grange

Thank you so much for taking the time to post a review.

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Review from Michael T (Son of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are very satisfied with the care my mother has received while she has been a resident of Eastcroft Grange. The home is kept exceptionally clean and her room is lovely. All the carers go out of their way to help whenever they’re needed and seem to be genuinely interested in providing the
best care possible. The management keeps us well-informed regarding my mother’s wellbeing and is also friendly and very approachable. All in all, we think she is in the best possible place for her at this moment in time.
Reply from Alister Cook, Director at East Croft Grange

Thank you so much for your kind words. This review will be seen by management and staff and it is so nice that you have taken the time to express your gratitude.

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Review from Richard T (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is well run and the staff are always welcoming and friendly. Meals are good and residents are well cared for. The home is very clean and well looked after but value for money is lacking as £1200 per week is quite excessive after my mam has worked all her life and this is her reward.
Reply from Alister Cook, Director at East Croft Grange

We are a little bit perplexed by this review as we don't charge this rate for any room as yet. Our building has character and therefore fees needs to be higher than larger, impersonal care homes. We also ensure that staff levels are at a much higher ratio than equivalent-sized homes. I am also concerned about your rating for safety and security, I would encourage you to contact local management with any concerns you may have. I cannot recall anyone ever raising safety as an issue. Your mother is in one of our newly refurbished rooms and the quality of furnishings is exceptional. Please raise your concerns with local management and if you would like us to find alternate accommodation we will be happy to do so.

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Review from J L (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to family illness, we had to find my father a care home very quickly.
East Croft could not have been any more helpful and welcoming.
The home has such a welcoming atmosphere and appears just like any normal home.
The staff are second to none, supporting both residents and family. I was able
to call anytime to check on my father.
There is always something going on as well; I’m not sure if they have an actives coordinated, but there are things to do, quizzes and singers.
My father is 92 and has smoked a pipe since his youth - they don’t bat an eyelid. When he asked, they got his pipe and went outside with him.
The rooms are well-furnished and spacious, and there is a lift to the upper floor.
I would recommend this care home with no problem.
Reply from Alister Cook, Director at East Croft Grange

Thank you for your positive comments; I will make sure the team has been made aware. Please let us know how we can improve our food and drink offerings.

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Review from Helen D (Daughter of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are welcoming, friendly and professional. That professionalism continues with the management and external visitors who come in to entertain or work with residents. There is a comprehensive plan for home improvements, maintenance and the residents are kept informed about them. I felt unable
to give the food five stars as I’m only aware of what the snacks and sundries are but I can say my father never says he’s hungry. I would definitely recommend this home to others requiring care.
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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for East Croft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for East Croft Grange is calculated as follows: ( (211 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for East Croft Grange is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Rachelle Greenwell

Job Title: Home Manager Joined: 2018

Rachelle joined the company in 2018, having previously managed other care homes in Cumbria. She has been a registered nurse since 2005, specialising in mental health.

Frequently Asked Questions about East Croft Grange

What types of Care is East Croft Grange registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does East Croft Grange have?

There are 31 Single Rooms.

What are the Facilities & Services at East Croft Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is East Croft Grange to the centre of Workington?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact East Croft Grange to verify any information. View our terms and conditions. East Croft Grange has an Enhanced Service - more info.