East Croft Grange

From our very first interaction, they listened to me chatting about what my Dad was like, he has Alzheimer's and vascular dementia. They showed great empathy and reassurance, which gave me confidence in making the most difficult decision I've ever made....Finally my Dad was safe at East croft grange. He is cared for to a very high standard and treated as an individual. The team have gone over and beyond to accommodate my Dad with his painting activities. They've made him feel valued and appreciated, this means so much to us both. Everyone is so welcoming and genuine. Always smiles and laughter, making the difficult days feel a little easier. There are so many wonderful moments of joy now thanks to this wonderful team supporting my Dad. Thank you from the bottom of my heart each and everyone of you.

My husband received excellent care while in East croft. The staff without exception, were wonderful with him and also to me when he died peacefully in the Home.

I was in the East Croft Grange for two weeks for respite and received very good care. Everyone was kind and helpful.

Staff are really attentive to the residents' needs and treat them all as individuals, with their specific needs. Staff have lots of patience and respond to my dad's needs with care and good humour.

I find Eastcroft to be a warm, welcoming home from home. The lovely staff, who treat everyone with kindness and respect, are always on hand to help and assist. It is a safe, happy environment set in beautiful grounds. Residents can often be found sat out front in the sun, by the water fountain, ice cream in hand. Like many people, I never thought I would have a parent that ended up in a care home but I am forever grateful that it turned out to be Eastcroft.

Eastcroft Grange provides a very welcoming environment as soon as you enter the front door. The staff are caring and courteous, whatever their grades. The meals provided are varied, tasty and much enjoyed. I am always offered as a visitor a refreshment to enjoy a cuppa with my relative, normality. The residents are treated with respect, and lovely to see them mingling, whatever their limitations are. It is a pleasure to visit Eastcroft and leave knowing my relative is in a safe, caring home. Well done, one and all at Eastcroft.

My uncle went for emergency respite to east croft and from the moment we called they couldnt do enough to help. The process of admission was made easy and well explained. Extending was never an issue and each time we popped in my uncle was immaculately turned out and happy.

It was obvious he was treated with genuine care and compassion and as an individual.

As a family we will never be able to explain how much comfort it brought us knowing he spent what turned out to be his last few weeks in such warm and caring surroundings, supported by staff who openly cared.

I would have no hesitation in recommending east croft to anybody and its a credit to the staff who all work there.

I found all staff to be extremely friendly, engaging and responsive to requests. During my father's fortnight respite residency, he was shown care and attention at all times and a determined effort to make him feel comfortable in his new environment. I had every confidence that all his personal needs and medication requirements were undertaken efficiently and diligently. In that fortnight, it personally gave me a calming peace of mind that he was in exactly the right place for his needs, and he came out a much stronger and healthier individual - all our hoped for expectations and outcomes were achieved for him. Deeply grateful to all care staff.

My husband lived at ECG for almost two years. He had Alzheimer's and was very active. He was allowed the freedom to make it his home. The staff were his family and treated him with dignity, smiles and gentle care if he was difficult. A very professional team. Our family were allowed to visit any time and always made welcome. The garden in summer was important, a nice social space. The dedicated nursing team who looked after him (and me) the weekend he died was incredible.

Overall experience is excellent, the home is well run with excellent staff. We would like to be better informed if and when my mother is unwell, but in general, we have no complaints.

My uncle has been resident in East Croft since the beginning of August having transferred from an inadequate, awful home. I can't speak highly enough of the staff and care they give him as there was nothing before. He is so much happier being there, joining in many of the activities, sitting out when he's not sure but still enjoys watching the others. His room is lovely with a big window overlooking the garden. He had been outside for little walks when the weather is nice, something which he enjoys very much. He enjoys the food and there's always a choice. I can't speak highly enough of the facilities and especially the staff and the manager. I am very happy with this placement. It has taken all the worry out of things as I know he is well looked after and cared for. I would highly recommend East Croft to anyone looking for a care home for either themselves or a loved one.

My mam receives the highest of care. The staff treat her like family. She is always happy when we visit. The staff also cared for my dad until he died in January this year. They cared for whole family during a very difficult time.

My wife is a day client only. We looked at around 10 care homes and found East Croft Grange. The best. We have not been disappointed.

My mam began living in East Croft Grange in February. I was very anxious about her going into care. I needn't of worried because management and staff at East Croft have been wonderful. They have supported us as a family through a very difficult time. My mams health and personality has improved. East Croft makes you feel very welcome when visiting mam.

From the resident was admitted in December 24 until she died March 25, we couldn't fault the care, the facilities, the food and entertainment all added to her contented stay. Ok the first couple of weeks, she was unsettled, but management advised this was normal, at first, she then settled into the care system. Her medical needs were looked after to a very high level. The end of life care to the resident and myself was so compassionate, after she passed again staff treated her with dignity, respect and love.. For which i will always be thankful.

Feel at ease when entering the care home.The staff are friendly and so helpful my father has Vascular Dementia. He is looking better and eating better also joining in with the good entertainment and signing. He was made a fuss of on his 94th birthday and cake, we all had a lovely time. Staff cannot do enough for the people, well done.

My granddad is very well looked after and since moving to the home he has become brighter and happier and enjoys the music and entertainment. The building and bedrooms have a very pleasant atmosphere with a bright and positive feel. Staff are attentive and caring and spend lots of time making sure everyone is looked after and comfortable. Seeing your loved one struggle with dementia is very difficult, and it is such a huge relief knowing he is getting well cared for, and is safe and happy. Thank you all at East Croft.

From the 1st home assessment to my mam going into the home we felt the support and care from the care team. It is such a difficult and emotional time putting your loved one into someone else's care. My mam as come on so much since being in the home. The care and stimulation from the activities seems to have brought her out of herself and she is really relaxed and chatting more. We get feedback from the team and feel like we can ask anything to the staff.

After my mother's husband died she was living alone, very depressed and unhappy. We took her to East Croft for a few day care sessions she really liked everything about it and told us she wanted to stay which we did. She's much happier and healthier now, and we are happy with that everything about East Croft is excellent not a bad word to say about the place.

My mum took up residence at East Croft Grange in December 2022. Sadly mum passed away this week. She was completely at home at East Croft Grange, constantly telling us how happy she was and how well looked after she was. All of the staff were great. A big thank you to all the carers who were so nice with mum who suffered with dementia. A particular mention goes to the Care Home Manager, and the other cares with whom nothing was ever any trouble. This is a very top end care home managed and run by people who care completely. Thank you.