Hames Hall

Gote Brow, Cockermouth CA13 0NN
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9.9 63 Reviews
  • Hames Hall, Cockermouth
Situated just outside Cockermouth, Hames Hall is a beautifully restored Victorian country mansion, thoughtfully adapted to provide a comfortable and supportive care environment for older people. The home retains its historic charm while offering modern facilities designed to meet residents’ needs.

Hames Hall has strong links with the local community, including a recent initiative where a well-known Cockermouth gardening group helped to restore the impressive walled Victorian kitchen garden. With accessible pathways, disabled-friendly walkways, and raised flowerbeds, residents and visitors can easily enjoy all areas of the grounds. The gardens have also been recognised as part of the National Gardens Scheme open day programme.

Inside, residents benefit from a spacious and welcoming environment, complemented by scenic and secure outdoor spaces. Bedrooms are equipped with nurse call systems, and assisted bathing facilities are available to ensure comfort and safety. The conservatory and gardens offer what are widely regarded as some of the finest views in Cockermouth, overlooking the nearby Lakeland Fells.

A range of additional health and wellbeing services is also available, including regular visits from GPs, chiropodists, and hairdressers, helping residents maintain both their health and quality of life.
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Care Provided by Hames Hall

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1500

Please contact the team to discuss individual needs for a personalised quote.

The price(s) shown are provided by the care home. Contact Hames Hall for full pricing details and T&Cs.

Contact Hames Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hames Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angela Dawson (Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • No pre-booking of appointments is required - please feel free to visit at any time. Ask for the Manager, Angela Dawson.

Parking

  • Plenty of on site visitor parking.

Hames Hall Reviews (63)

9.9

Hames Hall has a Review Score of 9.9 (9.856) out of 10, based on 22 reviews in the last 2 years.
Over all time Hames Hall has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hames Hall
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Total of 63, showing 21-40
Review from L L (Daughter of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was homed in Hames Hall on the 20th of March 2024. I was impressed straight away by the caring atmosphere and cleanliness of the place. My mum over the weeks has required medical attention which was given to her by the caring staff at Hames Hall. 100% good feedback.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much for your kind review, it means a lot to the whole staff team. It is a pleasure caring for your mum.
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Review from P M (Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here in June for a couple of weeks out. Due to circumstances, I am still here and in the time spent here I have been looked after perfectly and the management and staff could not have been looked after better. Well satisfied.
Reply from Angela Dawson, Registered Manager at Hames HallMany thanks for your kind review, it was an absolute pleasure to have you stay with us.
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Review from G H (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Hames Hall for three years and throughout her stay, she was always treated with kindness and respect.
The staff have supported me during what has been a difficult and emotional time, keeping me updated as to any changes/treatments/needs my mother had and I am very grateful
for their care and support of both my Mum and myself.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much for your kind review. Your feedback is truly appreciated by all the staff team.
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Review from J B (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had three weeks of respite in Hames Hall. The care was excellent, and the staff uniformly friendly, creating a happy, caring, secure, atmosphere. There were a variety of activities to keep residents occupied and stimulated. Excellent choice of food, allowing residents a good choice for meals.
The standard of rooms and setting of the home is exceptional. The whole atmosphere is a feeling of a home from home.
Reply from Jo Reynolds, Marketing Assistant at Hames HallThank you for your review of Hames Hall Care Home. We're delighted to hear that your Mother received excellent care and felt at home during her stay.
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Review from B B (Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice home, treated very good with staff. Very happy to be here.
Reply from Angela Dawson, Registered Manager at Hames HallThank you for your kind review, it is a pleasure to have you here with us.
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Review from Edward P (Brother of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from all the staff.
My sister loves her room and enjoys her lunch each day in the beautiful dining room.
Reply from Jo Reynolds, Marketing Assistant at Hames HallThank you for your review of Hames Hall Care Home. We are glad to hear that your sister loves her room and the excellent care!
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Review from Marilyn G (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hames Hall was impeccable, the food was 5 stars, the carers couldn't do enough for my mum.
The manager runs a very tight ship!
Thank you so much. Handing a loved one's care over to people you don't really know is hard. You made it very easy.
She actually said she enjoyed her week.
Lovely comfortable
room, so peaceful.
Reply from Angela Dawson, Registered Manager at Hames HallThank you from all the staff team for your kind review, it was a pleasure having your mum stay with us.
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Review from C K (Daughter-in-law of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hames Hall looked after my mother-in-law when she was no longer able to live in her own home. She was discharged from hospital into their care, and we cannot fault them. They offered her a home from home, and we were able to switch off and relax, knowing that all her needs were being met. Both the manager
and all the staff work great as a team. All the members of the team have shown patience, kindness and understanding. They went above and beyond what we would have expected. Thank you.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much for your kind review, your feedback is truly appreciated by all the staff team.
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Review from Michael G (Son of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Hames Hall in January. He has a spacious and comfortable en-suite room with a colour TV and lots of wall space for pictures. Good range of public rooms with an especially nice conservatory. Young, enthusiastic staff with a jolly demeanour and an excellent and committed care home manager.
Reply from Angela Dawson, Registered Manager at Hames HallMany thanks for your review, it is really appreciated by all the team, it is a pleasure having your father with us.
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Review from Rob C (Son of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent a year in Hames Hall and I was impressed by the management from the very start. I was out of the country where my mother was discharged from hospital to Hames and that went very smoothly. Mum enjoyed the company of the staff and she was kept stimulated. Fortunately, she kept her mental
facilities to the end and the staff helped maintain them. In the final hours the staff made sure she was not alone when myself, my wife or my children could not be there. I cannot praise Hames Hall staff and management highly enough.
Reply from Angela Dawson, Registered Manager at Hames HallSincere 'Thank you' for taking the time to leave us a review and for your kind words. It is appreciated by all. It was a pleasure to have your mum with us.
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Review from J G (Power of Attorney of Resident) published on 18 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our lady has been a resident for ten years, and throughout that time and our frequent visits, we have never witnessed anything other than courtesy, kindness, patience forbearance of the staff with any of the residents, sometimes in the most trying circumstances. A degree of kindness and attention which
has been highly commendable.
On entering the home, one is met with the absence of an institutional odour. Her room is also well-aired and sweet-smelling.
A factor which is very important to residents and visitors alike.
The staff are constantly alert to any possible health problems, and quickly take action if there is a need.
The kitchen is always spotlessly clean, and we have always been impressed by the look and the presentation of the food.
The staff have always appeared clean, cheerful and competent.
We have no hesitation whatsoever in recommending Hames Hall to others.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much for taking the time to write a review for the home. It is very much appreciated by all the staff team.
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Review from S M (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Hames Hall for just over four years and from the moment she began living there I knew that she should be safe, cared for and treated with respect. This has proved to be the case which in turn has allowed me to "rest easy" knowing that she is okay. the staff are kind, courteous people
who genuinely care for their residents. They are also very good at liaising with friends and relatives - they keep me informed of Mum's health and wellbeing, day or night and I always get a cup of tea and a piece of cake when I visit. Overall I would say that for Mum she's in the best place and she's happy.
Reply from Angela Dawson, Registered Manager at Hames HallThank you, we really appreciate you taking the time to write us a review, it's heartwarming to hear your positive feedback. Also thank you from all the staff team for all the support you have given to the home.
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Review from I G (Son of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fabulous. They provide a safe and friendly environment and take a caring and genuine interest in the residents.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much for your kind comments and positive feedback, it is very much appreciated by the whole staff team.
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Review from Michael L (Son of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Hames Hall aged 101 and in failing health. The care she received from the moment of arrival at Hames Hall until she passed away was exemplary and admirable. Hames Hall's motto 'Taking Time to Care' was exactly what every member of staff exemplified in our experience. The atmosphere
really feels like home and is strikingly convivial. Residents are treated as family, with compassion and patience. The manager, nurses and other staff operated as a mutually-supporting, unfussy team. Nothing was too much trouble. Visitors were welcomed enthusiastically. The staff spontaneously adapted to my Mum's special needs and regularly informed us of her condition. They held my Mum's hand to give her comfort in her final moments and called her Priest so that he could attend at that unique moment. The staff consoled my family after she passed away and they shared our grief. Everything about Hames Hall evokes very personal care by exceptional professionals. Thank you, all, for everything.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much from all the staff team, for your kind review. It has been a pleasure to have cared for your mum and have had the opportunity to meet such a wonderful lady.
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Review from A T (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to place my mother into a residential home was not an easy one, but the compassion and support provided by the staff at Hames Hall has made each step of the transition as painless as possible. We now have peace of mind, knowing that she is always safe and well looked after by a very caring
and experienced team. She is treated with warmth and respect and no aspect of her physical or mental well-being is ever overlooked. Any more serious medical concerns have always been dealt with swiftly and with the highest level of professionalism. The staff are consistent, work as a team and have a lovely way with all the residents. They have encouraged my mother to socialise more and the benefits of this are evident. Hames Hall is set within beautiful grounds and my mother can see the large walled garden, sheep and the fells from her bedroom. The building has an inherent grandeur, and yet it is always homely and welcoming.
Reply from Angela Dawson, Registered Manager at Hames HallThank you for your kind review, which the staff are very grateful. We are proud of our home and its beautiful surroundings and are comforted by your positive feedback.
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Review from Ruth L (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hames Hall is a special place, both in its beautiful setting and gardens and in the quality of care for the residents. I cannot recommend it more highly having seen how well my parents were supported there. A devoted manager and care team and an athos of care that really does deliver, homely and welcoming
and so much more.
Reply from Angela Dawson, Registered Manager at Hames HallAll the staff are so grateful to you for sharing your experience of our home, through your kind review. For everyone feeling 'at home' is what we strive to achieve.
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Review from David M (Son of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Hames Hall are very professional, compassionate and considerate. My mother can be quite challenging at times and the staff have been wonderful. Long story short - I do not think that my mother would receive better care anywhere. She loves being at Hames Hall.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much for taking the time to write us a review, your feedback is very important to us, we are really pleased your mum feels at home with us.
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Review from Joy L (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hames Hall is an incredible setting for elderly care. While a beautiful building, set in beautiful gardens and grounds.
It is the standard of care offered to the resident that in the outstanding feature led by the manager. All staff are friendly and caring and built relationships with the residents
getting to know their interests and passions of the residents. They are warm and always make my parents, who are both here, laugh. there is a variety of in week entertainment for the residents too. I can't speak more highly of the place.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much for your kind review, for which the whole staff team are extremely grateful. It is always our aim to provide a relaxed, fun-filled and happy home.
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Review from J G (Respite Resident) assisted by family/friend published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoyed my two weeks holiday at Hames Hall and hope to return in the near future, everyone was very caring and helpful. Loved the place and everyone in it.
Reply from Angela Dawson, Registered Manager at Hames HallThank you so much for your kind review, for which the whole staff team are very grateful.
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Review from Barbara F (Daughter of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Hames Hall for 16 months now and she has received marvellous individual care from the dedicated team of staff. Not only do they look after her but they look after us too! They are unfailing in their availability and cheerful attitudes and always liaise with us if ever there are
any concerns at all about my mother. When she has been poorly, staff have gone above and beyond to make sure she has the right attention and have always kept us fully informed. When we visit, we are always pleased about everything we see.
On a practical note, I am always impressed by how such a beautiful but old building is kept so immaculately clean and this is a credit to all the staff.
Also, the food is home cooked to a very high standard and is served attractively, with special treats like birthday cakes being the favourite choice of the resident old people.
I would recommend Hames Hall to any family searching for a reliable caring home.
Reply from Angela Dawson, Registered Manager at Hames HallThank you for taking the time to do a review and for your kind words, your feedback is very important to us, all the team are so grateful.
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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Hames Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for Hames Hall is calculated as follows: ( (229 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 264 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hames Hall is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Angela

Angela Dawson

Job Title: Registered Manager Joined: 2013

I have worked in the care sector for over twenty years, starting as a care assistant, and working up to gaining my level five in leadership and management. Following on from this, I have been a manager at Hames Hall for almost nine years. I am passionate about working in the care sector, supporting people to achieve the best outcomes through personalised care. As a manager, I have the privilege of working alongside staff who have a great teamwork ethos and are proud of their work to create a family environment.

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