Hames Hall

I would recommend Hames Hall to any family searching for a reliable caring home.

Our mother moved to Hames Hall at the end of March 2019, aged 96, as she could no longer look after herself. She always said she couldn't have made a better choice, referring to her Hames Hall family as the most lovingly caring people. During her last few months, as she declined, that excellent care was not just of Mum but of us, her family. Their dedication and skills could not be bettered and that is what was most important to us.

Management and staff make a real effort to maintain the feeling of a home from home for residents. For example, I can choose whether to eat in the restaurant with other residents or in my room alone. They also provide me with my current medication and appropriate timings when I go out to visit family and friends.

When we were looking at Care Homes for our mum, Hames Hall stood out amongst the others as the staff were so friendly and all seemed to genuinely love their jobs. The home was also spotlessly clean, nicely furnished and well decorated set in lovely grounds and with a beautiful view of the fells. Unfortunately, our mum was only there for 3 months before she died, but during that time we can honestly say we were never worried about her or the care she received. This was especially true in the last few weeks of her life when the care was exemplary. We would highly recommend Hames Hall without hesitation for anyone looking for a care home.

I am very well looked after by all the kind and caring staff. There is very good entertainment provided and lovely food.

My mother was in Hames Hall for two years. During this time she was suffering from Vascular Dementia. I found the care provided by the home to be both supportive and inclusive. My mother formed happy and stable relationships with her carers who always treated her with respect and were positive and cheerful her end of life care was excellent. The staff went above and beyond and treated her like a family member.

My experience since coming to live at Hames Hall, my first greeting was full of warmth, which gave me a feeling of excitement. This feeling was enhanced by the love and caring which came to me. My experience since then has been positive; for instance the serenity of the manager, despite her busy life, is infectious. Also, I find the carers warmth, sympathy and readiness to help in any situation, fantastic. Hames Hall being specious provides the residents with "creature comforts" and gives scope for entertainment in the form of "music for health" including exercises, electric guitar playing, pantomime and enjoying poetry. The resident's rooms are comfy, they are well cared for by the day and night staff. I heartily recommend Hames Hall as an ideal place to make a home here,

I have found more kindness and thoughtfulness in 5-months than any I have known. The staff are always pleasant and helpful. In all circumstances, cheerful and friendly!

These issues seem to be being resolved and hopefully, Hames Hall will continue to provide the excellent care it is known for.

We have used Hames Hall for a number of years now for respite care. My mother, sister and I never worry when my dad goes in, we know he will be very well looked after. The care he receives is excellent, the staff are fabulous. We have no complaints at all and this care home from us as a family deserves 5-stars. Brillliant.

I have lived here at Hames Hall for the past 7 years this month. The staff are like family. They look after me extremely well. They are always very polite and helpful, it's like home from home.

My 99-year-old Mum has been a resident at Hames Hall since November 2019. From the very outset, all the staff have been fantastic. My Mum is so well looked after. I am always kept well informed and made very welcome whenever I visit. Mum could not have a better place to live now she is unable to care for herself.

Dad was moved to Hames Hall several years ago. During his stay, the care, compassion and support he received from the staff was of the highest standard. This became more apparent and more important in the weeks and hours before he passed away. Thank you to everyone.

My husband died on 29th December 2020. He had been ill for 10 months. Excellent care at every level. Terminal care was superb. The family was treated with great kindness. The staff could not have been better.

My 100-year-old mother lived in supported independence until an upper arm fracture compromised her mobility. After 6 weeks in hospital when covid was at its peak she was medically fit to leave but extremely frail. I arranged for her to live at Hames Hall where she became transformed to her old self over the period of quarantine under the care of the staff. She spent a happy 101st birthday there and made several friends. My relief at finding such a caring and friendly home for her was immense.

I have been made very welcome and given the chance to pick up after a nasty fall. The staff have been very caring and given extra care and time.

Hames Hall have cared for my mother for 5 years until her death at 98 in December 2019. Their care and compassion were exemplary with infinite kindness, patience and humour. The communication with me and my family was always warm, tactful and reassuring. All the staff went beyond the call of duty. I cannot recommend Hames Hall highly enough.

My dear wife had been a resident at Hames Hall for almost two years until her death at the end of January this year. She had suffered much and had endured many falls and operations. But she had found comfort in the loving embrace of her carers in her beautiful room overlooking the attractive garden and hills behind. The carers have shown me great kindness also. With their help and support, my wife's ashes have now been interred in the enchanting garden at Hames Hall and a memorial plaque placed nearby. Beautiful red roses, gypsophila and polemonium grace the spot. I have remembered Hames Hall in my Will. The carers have given us both so much. It gives me great joy and comfort to be able to do this.

Thanks to the management and staff for sending for the doctor for him, when he started a chest infection.

My mother entered the home almost 4 months in different circumstances and the home was very supportive and did all they could to ease her transition and protect her from a difficult relation. The home is clean, well staffed and well run. There are activities and day trips for the residents. There is plenty of food and some of it is grown in the garden. There are very nice grounds and it is in a pleasant setting. The staff are mostly very friendly and have good relationships with my mother. We know my mother is safe and well looked after.