Chilton Care Centre

Durham Road, Chilton, Ferryhill DL17 0EX
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9.8 77 Reviews
  • Chilton Care Centre, Ferryhill
Chilton Care Centre is in the former mining village of Chilton and the Mainsforth Collieries.

The purpose-built care centre specialises in residential and dementia care for older people.

There are 22 bedrooms upstairs and 18 bedrooms downstairs, each with the benefit of an en-suite shower room.

Chilton Care Centre organises regular activities enabling residents to pursue new and existing hobbies and maintain past times.

Staff work hard to ensure individuals retain their independence, privacy, dignity and way of life in a caring environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1134 – £1134
  • Self-Funded Residential Dementia Care: £1166 – £1166
  • RESPITE Self-Funded Residential Care: £1134 – £1134
  • RESPITE Self-Funded Residential Dementia Care: £1166 – £1166

These prices are only a guideline, please contact Chilton Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maxine Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Chilton Care Centre Reviews (77)

Total of 77, showing 61-77
9.8

Chilton Care Centre has a Review Score of 9.8 (9.811) out of 10, based on 31 reviews in the last 2 years. Over all time Chilton Care Centre has 77 reviews.

Overall Experience

  • 65
  • 12
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Date Published

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Review from John M (Respite Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent six days in Chilton Care Centre. From the moment I entered the home, I was treated like a king. Everything was spot on. I would not hesitate to go in again short term, or long term. I could write a book for all the good things about Chilton Care Centre.

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Review from M G (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here at this home all of lockdown and has been very well looked after throughout. All staff are extremely helpful, thoughtful and respectful at all times. Mother has nothing but praise for all they do.

Reply from Pauline Melville, Manager at Chilton Care Centre

Thank you so much for taking the time to send this, I am so happy and pleased to hear my staff are helpful and respectful at all times.

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Review from Denise R (Stepdaughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Chilton Care Centre took excellent care of my stepdad.
They are all genuine, lovely people, who care dearly about their residents, and are always there for the resident's family's as well. I would highly recommend this care home.

Reply from Pauline Melville, Manager at Chilton Care Centre

The team at Chilton Care Centre would like to thank you for this review and l would like to say we love all our residents as if they were our own and play a big part in our working life as well, your stepdad was a special man, to us all.

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Review from J C (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Chilton Care Centre just before the coronavirus pandemic began. I was very impressed with the organisation and dedication of the staff. Her arrival was very well managed, calm and considerate. The home locked down early, which was hard for us, but absolutely the right thing to do.
Unfortunately, Mam contracted Covid-19 and died two weeks later. Throughout, staff were professional, dignified and supportive, especially when I and my 95-year-old father couldn't visit. Strong management and dedicated staff are evident, but the way they treated Mam in her last days will never leave me.

Reply from Pauline Melville, Manager at Chilton Care Centre

Thank you for the kind words, Mam became part of our family and was loved and care for as if she were our own.

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Review from M T (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The patience and dedication from staff and management were absolutely fantastic. Could never thank people enough, through our bereavement.

Reply from Pauline Melville, Manager at Chilton Care Centre

Thank you so much for taking the time to complete the review at this very sad time.

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Review from S S (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I go down, the staff are friendly and helpful. Nice and clean. Security is good. I would go in to live.

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Review from M D (Grandson of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home and staff. A real sense of caring and homeliness. Cannot recommend enough.

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Review from N P (Relative of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager and staff are always very helpful, making time not just for myself but others who come to the home to visit or stay. Always willing to support resident, showing respect at all times. The atmosphere is warm, welcoming and very friendly.

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Review from L J (Grandson of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna was treated with dignity and respect in her final months at Chilton. I could never thank the staff enough, they are all angels.

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Review from Margaret L (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Chilton Care Home at the end of January 2019. He only spent 6 weeks there before, sadly, passing away. I must say that the quality of care he was given there was 100%. The staff were lovely with him, he was cared for very well fed and made to feel happy, they had him singing and dancing.
Whenever I left him I always felt content and happy that he was ok. They really are like one big, happy family there. Very well done ladies.

Reply from Pauline Melville, Manager at Chilton Care Centre

I would like to thank you for the kind words and the lovely review.
Thank you, Pauline and Team Chilton.

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Review from Marion M (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was made welcome and was well looked after. All staff were friendly and made family welcome and they could not have done more than they did for my dad.
Lovely environment and atmosphere in Chilton Care Centre. Everyone is more than helpful and friendly. I made some friends with other residents
whilst dad was there.
My dad thought he was in a 5-star hotel family thanks to staff.

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Review from P F (Husband of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and friendly care home. Management are always ready to listen.

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Review from D M (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly kind staff.
Nothing is too much trouble.

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Review from James D (Son of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for 5 months.
She has lived in Chilton all her life and I was pleased to keep her in the village where she has many friends and family.
The transition process from hospital was smooth and efficient and the settling in process worked well. I find the staff helpful
and approachable.

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Review from June C (Wife of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with excellent care, his needs were met with kindness and understanding.
Great kindness was also shown to me at all times during a very difficult period.

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Review from Christine R (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the care centre are always pleasant, kind and considerate. Nothing seems to be a bother. I would recommend this care home to anyone.

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Review from Gordon K (Husband of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am filling this in on behalf of my wife who is a resident at Chilton Care Centre, she suffers from Alzheimer's, Osteo Arthritis and COPD. I cannot fault the care she has received in the care home in anyway.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Chilton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Chilton Care Centre is calculated as follows: ( (308 Excellents x 5) + (54 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 370 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chilton Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Maxine

Maxine Smith

Job Title: Home Manager

Maxine is our brilliant home manager at Chilton. She is very experienced, and passionate about delivering first class care to all our residents.

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