Chilton Care Centre

Durham Road, Chilton, Ferryhill DL17 0EX
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9.8 77 Reviews
  • Chilton Care Centre, Ferryhill
Chilton Care Centre is in the former mining village of Chilton and the Mainsforth Collieries.

The purpose-built care centre specialises in residential and dementia care for older people.

There are 22 bedrooms upstairs and 18 bedrooms downstairs, each with the benefit of an en-suite shower room.

Chilton Care Centre organises regular activities enabling residents to pursue new and existing hobbies and maintain past times.

Staff work hard to ensure individuals retain their independence, privacy, dignity and way of life in a caring environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maxine Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Chilton Care Centre Reviews (77)

9.8

Chilton Care Centre has a Review Score of 9.8 (9.818) out of 10, based on 30 reviews in the last 2 years.
Over all time Chilton Care Centre has 77 reviews.

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Reviewer Connection to Chilton Care Centre
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Total of 77, showing 1-20
Review from Paul W (Son of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is very happy at Chilton care home. She has told me that she is very pleased with the staff, her room, the food & care. I've not seen her this happy in a while.
Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou for your kind review i will be sure to let the staff no

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Review from Jeanette B (Daughter-in-law of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the moon with staff, management, facilities. Mother in law has settled very quickly and has actually made friends in the first couple of days making her not feel at all lonely Her appetite has improved too which is great news to us all, she looks forward to meal times now. Knowing she is not alone
at night is a huge relief. Thank you to all involved.
Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou very much for your kind review i will be sure to pass on your thanks

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Review from A G (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, very approachable, kind, caring from manager to all staff.
Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your review i will be sure to pass on to the staff

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Review from D G (Son-in-law of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, professional from reception to laundry staff. Can't do enough for residents.
Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your kind review i will pass on to all the staff who will appreciate this

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Review from Iain R (Son of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care to given to our mum. She is very happy in Chilton Care Home has made friends and loves the staff who care for her. She is very settled here she has been in for nearly two years she has the best care in the home.
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Review from Lauren S (Friend of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care they give is above and beyond exeptional I've never meet such a lovely team of people the receptionist is always welcoming and helpful and goes out her way and the manager is always smiling and going out her way to make sure the residents are happy .I would highly recommend this care home
to anyone it is like a big family home with such lovely staff thank you for not just looking after my friend but always making me feel so welcome and looking after me too as a visitor
Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou so much for your kind review it is most welcome

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Review from M D (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very friendly and attentive to my mothers needs. Always displaying patience and understanding with my mother. The staff members try their best to encourage mum to interact with other residents and members of staff to help build bonds. Overall very impressed with Chilton Care Centre.
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Review from Fredrick D (Brother of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff and a safe secure home for my brother.
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Review from L B (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam went into the care home in October 2024. Staff were in the foyer to welcome her and myself. They were friendly and there is always a friendly atmosphere. Since then they have always made sure that her needs are met and that she was settled and comfortable in her new surroundings and home.
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Review from K H (Son-in-law of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home and service staff always polite and helpful. Highly recommend to others.
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Review from Janine A (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the home since February 2025. She ahs settled well. The home gives her everything she needs. The manager welcomed her on her first day. She enjoys the activities and always praises the staff. While visiting at different times of the day I have found all staff pleasant and helpful.
The home is spotlessly clean and everyone seems quite at home here. All in all a good choice.
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Review from J N (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided by very dedicated staff.
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Review from Jane G (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A joyful experience of visiting my mother. The staff are very helpful and kind to both my family and particularly my mother, they not only provide a fantastic care package but they entertainment on to keep the residents occupied. The food is of a very high standard. I personally am very grateful to
all of the staff for the care and compassion shown to not only my mother but the whole family.
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Review from E R (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went in to visit mam, she was sat with other residents having a cup of tea, one of the carers said 'we have a lovely video of your mam dancing with one of the carers' just the two of them sharing a joke and a dance. It was lovely to see. This shows me she was happy. She has a good relationship with
the carers and she was relaxed enough that her personality came through. Personally it brings peace of mind knowing shes in good hands.
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Review from Angela T (Stepdaughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home to be clean with good care and support. Friendly staff and the residents are well looked after.
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Review from Elaine E (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mam has the best care and she loves being in Chilton Care home and is settled there and she wishes for any care to be done in the care home and does not want to go into the hospital unless absolutely necessary as she is very scared of hospitals and feels more confortable in Chilton Care Home. The
staff are excellent.
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Review from Andrea H (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff nothing is ever a bother always on hand to help. The facilities are brilliant they go out of their way to help you. 1 of the best care homes I've been to visit.
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Review from S K (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very helpful and inform us regularly with any updates. There are lots of activities to help keep the residents engaged. We are always welcomed warmly by all staff every time we visit. The staff always go above and beyond for mam and all of our family, we are extremely pleased with her
care.
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Review from Tony W (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and professional support given to my father is second to none. He has never been as settled and content for a long time. Thank you from the bottom of our hearts.
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Review from K W (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are always very welcoming and appear happy at their work. The communication is good and always keep family's informed of health situations. I think staff would greatly benefit from more training regarding denture care and skin care/maintaining health skin. The staff are always happy to
help and appear kind and nurturing.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Chilton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Chilton Care Centre is calculated as follows: ( (299 Excellents x 5) + (53 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 358 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chilton Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Maxine

Maxine Smith

Job Title: Home Manager

Maxine is our brilliant home manager at Chilton. She is very experienced, and passionate about delivering first class care to all our residents.

Frequently Asked Questions about Chilton Care Centre

What types of Care is Chilton Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chilton Care Centre have?

There are 40 Single Rooms.

What are the Facilities & Services at Chilton Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chilton Care Centre to the centre of Ferryhill?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chilton Care Centre to verify any information. View our terms and conditions. Chilton Care Centre has an Enhanced Service - more info.