Chilton Care Centre

Durham Road, Chilton, Ferryhill DL17 0EX
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9.8 77 Reviews
  • Chilton Care Centre, Ferryhill
Chilton Care Centre is in the former mining village of Chilton and the Mainsforth Collieries.

The purpose-built care centre specialises in residential and dementia care for older people.

There are 22 bedrooms upstairs and 18 bedrooms downstairs, each with the benefit of an en-suite shower room.

Chilton Care Centre organises regular activities enabling residents to pursue new and existing hobbies and maintain past times.

Staff work hard to ensure individuals retain their independence, privacy, dignity and way of life in a caring environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1134 – £1134
  • Self-Funded Residential Dementia Care: £1166 – £1166
  • RESPITE Self-Funded Residential Care: £1134 – £1134
  • RESPITE Self-Funded Residential Dementia Care: £1166 – £1166

These prices are only a guideline, please contact Chilton Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maxine Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Chilton Care Centre Reviews (77)

Total of 77, showing 21-40
9.8

Chilton Care Centre has a Review Score of 9.8 (9.811) out of 10, based on 31 reviews in the last 2 years. Over all time Chilton Care Centre has 77 reviews.

Overall Experience

  • 65
  • 12
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Date Published

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Review from S M (Son of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Decent care home overall but seems to be understaffed at times. This impacts residents and staff alike, especially if people are unwell and cannot make it into work.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your kind review i will pass it on to the staff who will appreciate the kind words.

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Review from Edie P (Friend of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit most days and I find the staff very helpful and go above and beyond to see to all needs required. I cannot fault any of them, everyone is well looked after.

Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou for your lovely review I will pass on to the staff who will appreciate the comments

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Review from I M (Son of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so caring and helpful.

Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou fr such a kind review i will be sure to pass on to the staff

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Review from Julie L (Daughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care centre. Staff are always friendly. Excellent service throughout the care centre. I would recommend this care centre to my friends who have elderly parents. Its a piece of mind to know my parent is getting looked after with all her needs.

Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou kindly for a lovely review i will be sure to pass on to the staff

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Review from Dawn C (Daughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, looks after mam well, cleanliness second to none, friendly, comfortable and meals excellent. Mam always has a choice of meal. Staff very helpful. Always listen and feel I can leave mam and she is getting well looked after.

Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou for your very kind review i will be sure to pass on to the staff

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Review from Peter F (Son-in-law of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding all the staff. Very highly recommend.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your kind review the staff work extremely hard and will appreciate the comments

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Review from M C (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough. They always go above and beyond. Always make you feel more than welcome. And my dad is really happy here.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your kind review it is always appreciated, and i will pass on to the staff

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Review from Caroline R (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident since April 2023 and I have total peace of mind, I know she's well looked after. The management and her staff are brilliant and go above and beyond. All you want for your loved ones is to know they are safe and this care home gives you that and more.

Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou for your kind review I will pass this on to all the care staff

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Review from Ian F (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service is fantastic.
They do a great job looking after and keeping the residents entertained. Keep up the great work.

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Review from Eoghan L (Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is excellent.

Reply from Robin Bennett, Regional Manager at Chilton Care Centre

Thank you for leaving a review for Chilton Care Centre. I will ensure the team receive your feedback.

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Review from Miriam G (Resident) assisted by family/friend published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel at home. Staff very helpful. Could do with more ice cream. Food nice, with good variety. Love my room.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to pass on to staff.

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Review from Julie B (Niece of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit Auntie weekly, she has settled in the home at the age of 97 after always previously living alone. She seems very happy and content and her care and treatment is wonderful. All the staff make every effort to make them comfortable.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review I will pass on to the staff.

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Review from A P (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom's been a resident at the home since October 2022 and I was really concerned about how well she would settle giving up her bungalow was such a hard decision. A few weeks later I couldn't have asked for a better place for her to live. The caring, friendly and attentive care she has received is
excellent, giving me the reassurance I really needed. She's settled really well and is very happy with the staff/home.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your kind review I will pass this on to the staff who will I'm sure be delighted.

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Review from K C (Friend of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely and helpful. My friend is always being fed, with lots of fluids offered throughout the day. I love to chat to the other residents on my visit. My friend seems to be happy and has settled in well to the home. It is a homely atmosphere, in the communal area and in the bedrooms, as they
can add their own touch to the bedrooms to make them feel more at home. All the other residents seem happy too. I love to visit.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will pass it on to staff.

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Review from P R (Son of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went into the care home after leaving hospital and has decided to stay there, she enjoyed it that much. It's like she has been given a new lease of life which is great to see because she is 82 and is very poorly. They certainly know how to look after them.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your review it is much appreciated, I will pass this onto the staff.

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Review from Linda P (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care centre, amazing staff. Nothing is too much trouble. They are friendly and approachable. As a family, we are always welcome. Staff are passionate about what they do for the residents. The centre is immaculately clean.

Reply from Maxine Smith, Manager at Chilton Care Centre

Many thanks for your kind review, I will be sure to let all the staff know.

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Review from Jillian P (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents moved into Chilton Care Centre in September and are now permanent residents. The team are fantastic, providing personalised care and support. I have had the privilege of spending quite some time with my parents so have experienced all the different team members and I include 'back of house
' staff in my comments. They have taken time to know both parents as individuals and their likes/dislikes/interests/backgrounds. I love that my mam continues to be 'dressed' every day in her coordinating outfits. I'm delighted that more activities are being delivered and know this is making a difference. Dad initially kept telling me that they were in a local hotel - as it was a 4 star one that indicates his appreciation of the surroundings, staff and food. Both parents' nutrition and hydration is really important and has improved whilst being resident. Food's cooked on the premises and is delicious. I can relax knowing my parents are safe, being well cared for and most importantly are happy.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your kind review. I will be sure to pass on your appreciation to the staff.

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Review from David G (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam entered this care home in May 2021 due to not being safe at home, even with four times-a-day home care visits. She settled in immediately and during her final twenty-two months spoke nothing but highly of the staff and care she received. As a family, we are eternally grateful for the care and dignity
that she was given during her final time with us. I am in no doubt that her life was extended by the care she received in this wonderful care home and its amazing staff. Would highly recommend. Thank you.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to pass it on to the staff.

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Review from G A (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is always personal and of a high standard. They know him and his ways and needs. Dad can sometimes be grumpy but is always understood by the carers.
Communication is of a very high standard and on many levels, goes above and beyond expectations.
I'm very happy with Dad's care
and more importantly, he's happy.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I'm sure the staff will be delighted to hear this. Many thanks.

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Review from Kath G (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my dad is at Chilton Care Centre. The staff are all amazing with him and have made him feel at home. Nothing is too much trouble for them. Food is homemade, he really enjoys his meals, and his room is lovely and cosy. Cannot thank them enough for the care and support they give him.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to inform the staff.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Chilton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Chilton Care Centre is calculated as follows: ( (308 Excellents x 5) + (54 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 370 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chilton Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Maxine

Maxine Smith

Job Title: Home Manager

Maxine is our brilliant home manager at Chilton. She is very experienced, and passionate about delivering first class care to all our residents.

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