Chilton Care Centre

Durham Road, Chilton, Ferryhill DL17 0EX
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9.8 77 Reviews
  • Chilton Care Centre, Ferryhill
Chilton Care Centre is in the former mining village of Chilton and the Mainsforth Collieries.

The purpose-built care centre specialises in residential and dementia care for older people.

There are 22 bedrooms upstairs and 18 bedrooms downstairs, each with the benefit of an en-suite shower room.

Chilton Care Centre organises regular activities enabling residents to pursue new and existing hobbies and maintain past times.

Staff work hard to ensure individuals retain their independence, privacy, dignity and way of life in a caring environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1134 – £1134
  • Self-Funded Residential Dementia Care: £1166 – £1166
  • RESPITE Self-Funded Residential Care: £1134 – £1134
  • RESPITE Self-Funded Residential Dementia Care: £1166 – £1166

These prices are only a guideline, please contact Chilton Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maxine Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Chilton Care Centre Reviews (77)

Total of 77, showing 41-60
9.8

Chilton Care Centre has a Review Score of 9.8 (9.811) out of 10, based on 31 reviews in the last 2 years. Over all time Chilton Care Centre has 77 reviews.

Overall Experience

  • 65
  • 12
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Date Published

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Review from Helen W (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home. The care staff are amazing, they are the best I have ever seen and had dealings with. I work in a care home and the staff in Chilton Care Centre are 100% better than anywhere I have seen. The management are helpful and nothing is a problem to them. Truly amazing.

Reply from Maxine Smith, Manager at Chilton Care Centre

Many thanks for your amazing review, I will certainly pass this on to all staff.

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Review from John B (Son of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls are efficient and friendly. They make the home as relaxed as they possibly can. Mam has everything she needs and is well looked after.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review, I will be sure to let the staff know.

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Review from C G (Granddaughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel forever grateful to Chilton Care Centre for the way they care for my nana. They are compassionate, understanding and brilliant at what they do. My nana thinks the world of so many of the girls now. Care work is exceptionally hard yet these angels do it with ease.
The manager is also fabulous,
keeping family in the loop when it comes to care, as well as genuinely caring about her residents and their experience.
Thank you to you all, from the carers to the chefs to the domestic staff- your hard work does not go unseen.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your lovely review, I will be sure to pass this on to the staff who appreciate your support.

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Review from K B (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot rate or recommend Chilton Care Centre highly enough. We have been going through one of the most difficult times and the manager and her team have supported us every step of the way and made us feel at ease. The support and care they provide are second to none and the facilities are excellent!
Would not hesitate to recommend Chilton to any family who is looking for a home from home for a loved one!

Reply from Robin Bennett, Regional Manager at Chilton Care Centre

Thank you for taking the time to leave such a lovely review. I will ensure the home manager and the team receive your feedback.

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Review from Christopher H (Son of Resident) published on 19 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Chilton Care Centre to be exceptional in everything they do, the staff I believe are second to none, they always go out of their way when I visit they are always very friendly and accommodating always a cup of tea if I want one regardless of the time and a biscuit of course, there’s always plenty
of activities for the residents which I find keeps my mother occupied and she certainly enjoys whatever is on, she’s always up for a dance or song and they always get the residents involved in certain activities. I find the room, my mother is in to be nice and spacious her own en suite, my mother certainly likes it here which is certainly half the battle knowing we can leave her and she’ll be looked after. I will never rate any care home with 5 stars, that is not a negative as such but can’t believe all care homes can charge what they do, for the residency especially if you are a paying resident, it certainly doesn’t pay to do well for yourself in life.

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Review from D H (Granddaughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic all-round care. Staff go above and beyond to ensure that service users are well looked after holistically, ensuring all needs are met. The staff treat the service users as their own family members and go above and beyond to make sure they feel safe and at home. Nothing is a problem. Staff
communicate effectively and regularly with family members and are there when needed.

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Review from Julie S (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chilton Care Centre provides residents with the best care and attention. My mother is very happy in this home. I have no worries about her being in this care home. They provide regular entertainment for residents and are very attentive to residents needs.

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Review from G C (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Chilton Care Centre nearly a year, she is receiving the best care ever, she adores all of the staff and they think the world of her, it was her 80th birthday in April. A surprise party was arranged by the staff at the home, it was a brill day, they couldn’t do enough for us all. It’s
very rare if ever, we have to address any issues. All the family are very pleased with the care and compassion our mam is receiving. We are grateful to the manager and all of her staff.

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Review from A H (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not being able to visit my 91-year-old mother over the last 2-years with Covid restrictions, I am very humbled by the care and professionalism of the staff in Chilton Care home. They have worked under some very difficult circumstances, which could not have been easy. I just want to show my recognition
of this, and I will remain forever grateful for the duty of care shown to my mother. Thank you.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your very kind review, and I will be sure to pass this on to our staff, who will, I'm sure, appreciate the feedback.

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Review from F F (Husband of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for just over two years, and the care she has received has been second to none. The staff carry out their duties in a most professional manner blended with a touch of humour that puts their charges at ease. Any problems or needs that my wife has are communicated to me immediately.
I cannot praise the staff of the care home enough.

Reply from Robin Bennett, Regional Manager at Chilton Care Centre

Thank you for taking the time to share your wonderful experience with Chilton Care Centre with us. I will ensure your feedback is also shared with the team.

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Review from Michelle W (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean, the staff are always friendly and approachable. I am very happy with the care my dad is given and the respect shown to my dad's needs.
Thank you.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your kind review I will be sure to pass on to the staff.

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Review from Adele C (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a couple of years now, and I have to say that they go above and beyond in the care she receives. I also have had help with regards to questions on her care and know if I need anything at all that the staff are there for my mother as well as myself. Everyone who works
within this facility is friendly, caring and there whenever needed. I can not praise them enough for everything they do.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you very much for your fantastic feedback; I will be sure to pass this on to the staff.

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Review from W T (Son of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Chilton Care Centre for three and a half weeks, and I have been very impressed since day one. Every member of staff I have met seems very professional, capable, considerate and kind. Nothing seems to be too much trouble, and the feedback regarding my father has been invaluable
- he is enjoying it.

Reply from maxine smith, manager at Chilton Care Centre

Thank you so much for your kind review; it is much appreciated.

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Review from Clive M (Son of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service, staff always very helpful and treat my father as if they actually do care for him and he is not just a number, definitely making a bad period of life much better for Dad and for us. We have found that any queries/problems we have raised have always been addressed effectively.
The help Dad receives is second to none and meals are very good.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your very kind and welcome review, the staff will be delighted that their continuous work is recognised by family especially in the current situation around Covid.

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Review from R H (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and cheerful staff.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you for your review, and if there is anything that we can do to help please do not hesitate to get in touch.

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Review from Beryl W (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was transferred to Chilton Care Centre after being diagnosed with dementia which seems to be progressing rapidly. Her care is exceptionally good. She is cared for as if she was family, as all the residents seem to be. The home is clean, light and bright and everyone seems very happy, residents
and staff. Mam was 90 today and the home provided a singer followed by a beautiful afternoon tea and following negative tests the family were given the use of a private room with afternoon tea and Mam's cake. The room had been decorated with balloons and bunting, it was really fabulous. Overall, all of my siblings are very content that Mam is being very well looked after.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your very kind review, I'm so pleased you all had a wonderful afternoon, the staff go above and beyond to ensure our residents are happy and well cared for.

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Review from Steve F (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who try their hardest to please the residents. Activities are fantastic and always try to involve everyone. The staff do an extremely good job in a very tough environment. Very well done.

Reply from maxine smith, manager at Chilton Care Centre

Thank you so much for your kind words, the staff work very hard to keep our residents happy.

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Review from Lynne L (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication shown by every member of staff is second to none.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you Lynne your opinion is valued and I will pass it on to the staff.

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Review from Val W (Daughter-in-law of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident in Chilton Care Home since mid-January 2021 and has settled in surprisingly and remarkably well. I can only put that down to the excellent care given to her by all of the staff. She is always treated with kindness and consideration which is quite an achievement as
my husband and myself know how difficult she is to deal with. Many thanks for all the hard work you put in to make her twilight years happy ones.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thank you so much for your kind review, I will be sure to pass this on to the staff.

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Review from Daniel B (Grandson of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma was treated awfully in another home, was in three weeks and caught Covid and was taken into hospital for stitches on a cut on the head, eye, horrific injury. But, now in Chilton Care Centre and doing much better. All staff are amazing, like angels. I cannot fault it. The care, dignity and
treatment are brilliant. Well done all at the home.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Chilton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Chilton Care Centre is calculated as follows: ( (308 Excellents x 5) + (54 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 370 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chilton Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Maxine

Maxine Smith

Job Title: Home Manager

Maxine is our brilliant home manager at Chilton. She is very experienced, and passionate about delivering first class care to all our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chilton Care Centre to verify any information. View our terms and conditions. Chilton Care Centre has an Enhanced Service - more info.