The Lawns Care Home

My mother has been a resident for the last 8 years and is very happy at the Lawns. We are happy with the care she receives and know that she is well thought of by all and is loved. The staff work hard to provide a safe and happy environment for residents.

My aunt has been here for some time now and really settled well. Staff take time to interact with residents having a conversation and a laugh not just attending to their needs. It is clean and well organised and maintained to a good standard.

The carers spent almost all day every day right until the very end. At such a sad time for our family everyone at The Lawns gave well over 100% care to my Mother. I can't even think of anything to complain about, I have the highest regard for all the carers and a special thanks goes to the manager who was a constant comfort. I will never forget what they did for my dear Mother right to the end, I can't thank them enough.

My mother has been at The Lawns for 3 years. Initially she didn't want to be there after losing her independence but as the months went on she came to call several of the staff her friends and every time I visit she says how nice they are to her, and believe me she will say if she's not happy! I couldn't have taken as good care of my mam as the staff at The Lawns do, and it gives me peace of mind to know she is safe. My mam chooses not to take part in activities. I recommend The Lawns Care Home.

As Mum aged and was affected by dementia both the management and staff were superb and made her final days much more bearable for both Mum and the family. Sadly Mum passed away on 1 September but throughout her time with you everything and every aspect of her care was excellent.

4). Personal clothing. Many times I have purchased clothes for my mother and these tend to get mislaid after they have been worn only once. I have noticed my mother wearing different clothes which do not belong to her. When looking for her clothes I have noticed they are not in her room. The laundry process could be enhanced as name tags are in place.

My Aunt says she is spoilt and looked after and that she is very lucky. The staff engage well with her and she loves to hear about their families and what they're up to. She is encouraged to join in activities and enjoys having her hair done When unwell, staff are quick to arrange for the Matron to assess or NHS111. The cleaners are on the go all the time keeping everywhere clean and fresh. The boarded-up doors look unsightly which is a shame on the EMI unit and the doorstop on room door does its own thing which is frustrating when my Aunt wants her door open and it keeps shutting randomly. Overall I am very happy that she feels loved and settled especially as she is currently unwell. She does, however, miss being able to make herself a coffee or hot chocolate especially when I visit and the coffee machine downstairs isn't always working and there's not one upstairs. Staff, however, will make one for us both.

I visit my uncle regularly, my family are all happy and know he is very settled at The Lawns Care Home. It has a very welcoming feeling when walking in. The residents are all chatty and appear happy. When walking in, it always seems very busy with activities going on! My family enjoys the Thursday afternoon mens group. He is difficult to please but looks forward to this. Also, regular entertainment in the home for special occasions.

The rooms are tailor-made for the residents who live here - with en suite toilet and washing facilities. My husband is always clean and well-presented, as is his room and bed linen. He has the services of a barber, chiropodist and nurses with experience. The food is cooked in-house and looks good enough to eat. The staff I cannot praise highly enough, always cheerful and caring and doing their utmost to care for people in often difficult circumstances. Well done.

My husband and I have resided at the home for the last seven months during our stay we have been very happy. The place is clean, tidy and well organised. Meals are good and a happy atmosphere exists between staff and residents and it is not regimental, more like home and staff encourage the residents to participate in activities which we enjoy.

I am a daughter of a resident who was placed here after his fall and I live in Leeds, plus my husband had a major operation so I couldn't get back to Darlington to look after my dad. So placed him on respite. He has come on leaps, much healthier, better and safe, and he's getting on well with joining in with activities, things which he's enjoying. They have done him a world of good and mixing with others. He's eating lots better and gets on with staff too.

Lovely staff always happy, everyone is so hard working.

The overall care of my mum is usually excellent. When I have raised issues these have been dealt with by a senior member of the care team or management. The regular care staff take time to get to know about my mum, her likes, dislikes, family etc. This has broken down a little recently as there appears to be agency staff due to staff illness. One particular senior member of the care team has been a great support to me since the beginning, and especially recently. The management and administration are always accessible and appointments are easily made and welcomed for longer chats.

During his 6 week short break stay in the EMI unit following hospitalisation my husband improved beyond hope. Staff encouraged him to regain mobility and independence as kindly as possible given his difficult behaviour with excellent results. The home is being constantly improved by enthusiastic and professional management whilst some staff went the unexpected and very timely extra mile to provide resources and care for which we were very grateful. There are activities, a craft room, a sensory room, a hair salon and a lovely garden lounge with an outlook to a small garden. Security and cleanliness are good and overall a good experience at a difficult time.

My dad has been a resident for over a year now and I cannot express how grateful I am to them. Dad did not want to leave his home and enter residential care, but they have been fantastic with him. He has gone from staying in bed all day at his previous home to spending time in the lounge and even attending Men’s Club.

They have encouraged him to eat well and he has lost a huge amount of weight, meaning he is now able to be more mobile. He has been wheelchair-bound for 15+ years, and thanks to the encouragement and persistence of staff, I saw him walk (aided with a Zimmer frame) for the first time in probably 10 years.

It’s heartbreaking having to make the decision to move a parent into residential care, but I know he is in safe hands here and it has made the whole process so much easier.

A huge thank you to all of The Lawns staff

I have visited within EMI unit on 3 occasions this morning during which time my family member has improved both physically and mentally due to mostly the care of staff and management. Due to the necessary level of security required for an EMI unit and the high level of need for those residents, the atmosphere can be daunting whereas in other areas it is always warm and welcoming. The staff are all friendly, approachable, helpful and kind. Management is excellent and is obviously working hard to do their best for all residents to support their families.

Very clean. All staff are lovely, friendly and very hard working and polite. The food is nice. Comfortable and warm room with a lovely view. Very central.

The staff are good and the management is great, not bad, very good. My room is really good, comfortable and it is big and I can see everything. I can see people coming and going.

Happy and settled. Food is so-so.

Highly trained staff! Very comfortable around them. They know their jobs.