Barchester North Park Care Home

Very happy being here, well looked after, everyone is very pleasant and helpful.

The home is comfortable. The staff are helpful.

This care home may be adequate if your needs are minimal and you are relatively independent. In the event you require extra care such as being bed bound, need bed rails, pressure area care, regular comfort checks, appropriate analgesia and a working television, then please choose elsewhere. Staff are friendly but the care was inadequate and unsafe at times. Food was probably the best aspect of the stay, well done to the cooks.

A massive thank you to the manager for her support, and to the staff for looking after my dad over the last three years. In particular for the care and kindness shown to us as a family in his final days.

My mum has been a resident since April 2022 until her death recently; prior to that she had had several periods of respite care at the home. I always felt that she was safe and well looked after. All the staff were very kind to her, in particular the OT/activities staff who made every effort to encourage her to join group activities when she was well enough. The home is maintained well, always tidy and never has any odours. The staff are extremely welcoming to visitors and they organise regular fundraising events that involve friends and family. In short - I am very happy and grateful that my mum was able to stay at North Park Care Home.

Mum spent the last few weeks of her life being looked after and cared for at Barchester North Park Care Home. She went in initially for two weeks respite but after the first week, she decided to stay permanently. She was well looked after by all the staff and especially enjoyed the food, gaining 10lbs in the short time she was a resident.

The first time we looked around the home, we knew straight away that it was the place where we wanted Dad to be cared for. The home always has a happy, welcoming feel and the staff are super friendly and caring. I have been to many of the social get-togethers and the way that the staff look after their residents gives me comfort to know that Dad is cared for by these special people. Would not want him anywhere else!

Lovely place to stay and staff do their best to keep us entertained and clean and tidy.

Overall, in the last few months, I have witnessed a great improvement in the general atmosphere, cleanliness, management and happiness of the residents and families. Well done, North Park.

I spent at least 6 hours a day with my husband, I was always made to feel welcome, offered food and drinks and asked to join in with any activities. The staff always made me feel at home.

Barchester North Park went above and beyond today so that I was able to celebrate my graduation with my grandad. They put on a little surprise tea party for us to enjoy while we chatted and got family photos. They even bought a cake for us to celebrate with! They are all so friendly and couldn’t have been more accommodating not just today but on previous occasions as well. I’m so happy my grandad is in such a lovely setting with smiley staff that are always willing to help when needed not just with the residents but their families too.

We really value the work of all the care staff in providing truly person-centred care.

Staff have no time. Staff look after you but have no time to care or talk.

My mum was originally placed in North Park Care Home for respite care but became a full-time resident shortly after. The staff are wonderful and truly care for residents and families. My mum was very happy there and encouraged to join in the many activities, she loved the therapy dog too. She made friends with other residents and when she took ill, appropriate action was taken. In the end, the staff went the extra mile to make sure she and I were comfortable and could not have done more.

Having worked in nursing homes I can not stress how wonderful everyone is here.

Overall, very happy at the moment.

friendly and approachable. They were also very patient with my dad helping him every day to use his mobile phone as he kept forgetting. This meant a lot to both myself and my dad as I could speak to him on a regular basis.

I didn't like it when I first came! It was like a regimental prison, and it took a long time to get used to being here. I have made lots of friends now, and I like to help those who are less able than me. I have started to tend to one of the gardens, which I enjoy doing, and it's nice being able to go up and down stairs to meet other residents. They have activities on and we can pick and choose what we want to do.

My mother was very happy in North Park Care Home. She was extremely well looked after and had a genuine affection for all the staff, as they did to her, referring to them as her friends. She was always clean and tidy, very well fed, and her room was spotless. We were very lucky that Mam had the last two years of her life here.

I rarely give excellent, only due to the fact we can all go down the unrewarding path giving less than good results in the situation. There are good staff here, who have the excellent attitude that where they have not managed a situation well, they will think again as to the best path each time. The attitude is apparent, and it is indeed excellent for those good people.