Barchester North Park Care Home

I'Anson Street, Darlington DL3 0SW
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9.5 79 Reviews
  • Barchester North Park Care Home, Darlington
North Park Care Home provides residential care for older people as well as people living with dementia.

They strive to offer the best possible quality of life, delivering support and bespoke residential, dementia and respite care, delivering meaningful activities and hospitality. The skilled and attentive staff ensure that residents can maintain their dignity, independence and choice, irrespective of physical or mental health.

People living with dementia are cared for in the dedicated Memory Lane Community, which has been specially adapted to support those living with the condition, using careful design and colours.

It includes reminiscence aids, memory boxes and a life skills kitchen to help keep residents keep active. They base care on regular assessments and reviews, involving both the individual and their family.

Located in Darlington with scenic park views and safe, secluded gardens, North Park is also close to local amenities and not far from the A1.

The home is ideally situated to meet your needs and staff would love to show you what's on offer, so please call or, better still, pop in and experience North Park for yourself.
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Care Provided by Barchester North Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester North Park Care Home to find out the exact price for your requirements.

Contact Barchester North Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester North Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Frame (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Barchester North Park Care Home Reviews (79)

9.5

Barchester North Park Care Home has a Review Score of 9.5 (9.456) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester North Park Care Home has 79 reviews.

Overall Experience
  • 57
  • 19
  • 1
  • 1
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Date Published
  • 79
  • 6
  • 8
  • 14
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Reviewer Connection to Barchester North Park Care Home
  • 26
  • 13
  • 12
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 21-40
Review from Alison C (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
North Park just gets better and better. My mother celebrated her 90th birthday this week at North Park. The effort made by the staff was fantastic. A band played in the afternoon, and banners and balloons were provided, followed by a delicious birthday cake. Our family was made very welcome, and the
kind, thoughtful and selfless efforts of the event manager were unmatchable. Thank you.
Overall, in the last few months, I have witnessed a great improvement in the general atmosphere, cleanliness, management and happiness of the residents and families. Well done, North Park.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Patricia H (Wife of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent at least 6 hours a day with my husband, I was always made to feel welcome, offered food and drinks and asked to join in with any activities. The staff always made me feel at home.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from K J (Granddaughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester North Park went above and beyond today so that I was able to celebrate my graduation with my grandad. They put on a little surprise tea party for us to enjoy while we chatted and got family photos. They even bought a cake for us to celebrate with! They are all so friendly and couldn’t have
been more accommodating not just today but on previous occasions as well. I’m so happy my grandad is in such a lovely setting with smiley staff that are always willing to help when needed not just with the residents but their families too.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from N D (Son of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad first arrived at North Park Care Home at very short notice, under very stressful circumstances, having just been evicted from respite care at another care home.
We hadn't visited the home before his arrival due to the urgent situation. We were immediately put at ease on our first visit - speaking
to staff at all levels we heard how well he settled (surprising us all).
The staff took great interest from the start to understand the rare type of dementia my dad has, and how his complex needs may differ from other residents on Memory Lane.
We continue to be impressed with the daily enrichment for the residents. For a long time while still at home, my dad had no interest in doing anything, but since moving to North Park he has made smoothies, cards, arranged flowers and had a visit from a petting zoo (greatly enjoyed by many residents!).
The place is spotless, housekeeping staff work continuously.
We really value the work of all the care staff in providing truly person-centred care.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J B (Sister of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff have no time. Staff look after you but have no time to care or talk.
Reply from Feedback Team, The Feedback Team at Barchester North Park Care HomeThank you for taking the time to add a review. We value feedback shared so that we can work with families to support you and continuously improve our service. We are so sorry that you shared comments on your review about the lack of time from staff, we understand that you have spoken with the Deputy Manager for them to resolve any concerns, however, you didn’t wish to provide further insight to the comments mentioned. If you do have any concerns at all you wish to raise either with the home directly, or our team, please feel free to contact us on feedback@barchester.com so that we can assist you. Kind regards, Barchester Feedback Team.
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Review from S W (Son of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was originally placed in North Park Care Home for respite care but became a full-time resident shortly after. The staff are wonderful and truly care for residents and families. My mum was very happy there and encouraged to join in the many activities, she loved the therapy dog too. She made friends
with other residents and when she took ill, appropriate action was taken. In the end, the staff went the extra mile to make sure she and I were comfortable and could not have done more.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Johanne W (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first phone call, I have been welcomed into the Barchester North Park Care Home family and experienced nothing but professional, friendly and caring staff. I made a point of not mentioning I am a nurse when looking around homes for my dad and I asked if I could see areas not usually shown on
a tour, like laundry, just to see if they would!
Dad loves all the carers and despite his poor memory due to living with dementia, he has already remembered some names in the month he has been here because they are the staff he loves the most. I am included in every aspect of Dad's care, they understand he is my world (especially since we lost Mum six weeks ago) and I am invited to all the events and parties planned.
Having worked in nursing homes I can not stress how wonderful everyone is here.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from R P (Resident) assisted by family/friend published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very happy at the moment.
Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Sandra R (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in a lovely room with a view overlooking the park so he could watch people walking their dogs, which I'd asked for as he doesn't really have any hobbies. The staff were excellent treating my dad with dignity and respect,
friendly and approachable. They were also very patient with my dad
helping him every day to use his mobile phone as he kept forgetting. This meant a lot to both myself and my dad as I could speak to him on a regular basis.
Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from C T (Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I didn't like it when I first came! It was like a regimental prison, and it took a long time to get used to being here. I have made lots of friends now, and I like to help those who are less able than me. I have started to tend to one of the gardens, which I enjoy doing, and it's nice being able to
go up and down stairs to meet other residents. They have activities on and we can pick and choose what we want to do.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Maureen E (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very happy in North Park Care Home. She was extremely well looked after and had a genuine affection for all the staff, as they did to her, referring to them as her friends. She was always clean and tidy, very well fed, and her room was spotless. We were very lucky that Mam had the last
two years of her life here.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B S (Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I rarely give excellent, only due to the fact we can all go down the unrewarding path giving less than good results in the situation. There are good staff here, who have the excellent attitude that where they have not managed a situation well, they will think again as to the best path each time. The
attitude is apparent, and it is indeed excellent for those good people.
Reply from Carol Benson, Administrator at Barchester North Park Care HomeThank you for your kind comments. We will pass these on to all the staff. We are glad to hear you enjoyed your stay and hope you may come to stay with us again in the future.
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Review from Valerie B (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your home looked after my mother very well, and she loved it, and all the staff were lovely with her, which put myself and my family at peace of mind.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Tanya T (Granddaughter of Resident) published on 29 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at North Park are lovely. They made me feel welcome and at home while I was visiting my elderly grandmother on my visit from Canada. The home seems well run and feels safe during the current pandemic. The staff went above and beyond. The matron took much time to explain her health situation
to me. A special mention to the tall caretaker man who at my grandma's request provides any little thing she needs as he passes by. Lovely people who care deeply about their residents. Thanks for having me!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Anthony H (Husband of Resident) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is now six months since I last submitted a review on North Park. My wife continues to soldier on regardless walking many miles up and down Memory Lane usually with a friend to accompany her. Her care has at times been excellent with the team seeing to her needs despite all the trials of COVID. Never
have I had to worry about her safety or any other security aspects of her stay at the home. In the early days, we were only able to see her via “the bubble” once that was established and up and running. Now we have regular bedroom visits and trips out which are fully supported by the staff. Entertainments are a revelation and my wife takes part in things I would never have dreamed of from bowling to dancing, painting to flower making, great stuff. So North Park keep up the good work, I value all your support and the time you all take to look after the residents. Well done to the many care staff who do the extra mile on behalf of their residents.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Valerie H (Wife of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident of North Park Care home since October 2020. He is well cared for and is always clean and tidy. Since he was admitted, visiting restrictions have been in operation, however, this has been overcome by a very welcoming, comfortable indoor visiting suite. All of the staff
are very kind and understanding. They have helped me in what I have found difficult circumstances, with their reassurance, North Park has a happy and relaxed feeling! Staff are great, wonderful, etc. Thank you all.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Anne B (Wife of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident in North Park since October 2019. I am so pleased that we chose this care home for him. From the first moment we stepped through its doors, we were impressed by the welcoming atmosphere of the home and by its staff. My husband is happy and settled here. The home is
situated overlooking a lovely park and he has a room with a view of the park.
Everyone from management, admin, care staff through to catering and cleaning go above and beyond to care for and support residents and their families. It helps, in these troubled times, to know that my loved one is living in such a good place.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Caroline B (Daughter-in-law of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to thank all of the carers so very much for their efforts yesterday (Valentine's Day). They really pulled out all the stops and my mother-in-law was thrilled to bits with the lovely gifts presented on her visit. It really is the little things that make a difficult situation all the more
bearable.
Many thanks again to you all.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeWe are delighted to hear about your positive experience on Valentines Day. Thank you for your review. We are pleased to hear how much you enjoy life at North Park. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Jean H (Sister of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had several respite stays at North Park and was due to go permanently. She was a character but was well-loved there. She thought she was on holiday. Everyone very kind and caring, food always looked lovely and clothes were always spotless. Can't speak more highly of North Park. Sadly Covid
got her before she got her new forever home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomePlease accept our sincere condolences to you and the family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Kathleen B (Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think everything in this place is excellent.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review and we are pleased to hear that you enjoy living at North Park. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Barchester North Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.631 for Barchester North Park Care Home is calculated as follows: ( (132 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (10 Poors x 2) + (1 Very Poors x 1) ) ÷ 168 Ratings = 4.631
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Barchester North Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Lisa

Lisa Frame

Job Title: General Manager

Hi, I’m Lisa, the General Manager here at North Park.


I have worked for Barchester since 2016, starting as a senior carer and working my way up to Deputy Manager and now General Manager.


I have worked in the care sector since 2002 in various care settings, including other care homes and hospitals. I am very passionate about providing high-quality person-centred care to those we support.

Devon

Devon Taylor

Job Title: Deputy Home Manager Joined: 2019

Hi, my name is Devon. I am the home's Deputy Manager and started my time at North Park in 2019 as a care assistant before progressing my career to my current role. I have worked in the health sector since 2007 and bring a wealth of knowledge and experience to the role.


The quality of care that all my residents receive is my passion, and I aim to ensure that my residents continue to live an independent and enriched life. I look forward to building strong relationships with you all.

Carol

Carol Benson

Job Title: Administrator Joined: 2020

Hi, my name is Caro,l and I am the homes administrator. I joined Barchester in 2020. In my role, I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, setting up contracts, to manning the phones. There is never a dull day!


I am here to offer you a warm welcome and am happy to assist you with any enquiries that you may have. I love working at North Park.

Steve

Steve Hagan

Job Title: Head of Maintenance Joined: 2020

Hi, my name is Steve, and I am Head of Maintenance here at North Park. I joined Barchester in December 2020, and my work background primarily consists of food manufacturing and looking after health and safety contractors.


I really enjoy ensuring North Park is kept safe and well presented at all times. I love getting to know all the residents whilst working alongside the friendly staff. I am always here for whatever our residents need.

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