Barchester North Park Care Home

I'Anson Street, Darlington DL3 0SW
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9.5 79 Reviews
  • Barchester North Park Care Home, Darlington
North Park Care Home provides residential care for older people as well as people living with dementia.

They strive to offer the best possible quality of life, delivering support and bespoke residential, dementia and respite care, delivering meaningful activities and hospitality. The skilled and attentive staff ensure that residents can maintain their dignity, independence and choice, irrespective of physical or mental health.

People living with dementia are cared for in the dedicated Memory Lane Community, which has been specially adapted to support those living with the condition, using careful design and colours.

It includes reminiscence aids, memory boxes and a life skills kitchen to help keep residents keep active. They base care on regular assessments and reviews, involving both the individual and their family.

Located in Darlington with scenic park views and safe, secluded gardens, North Park is also close to local amenities and not far from the A1.

The home is ideally situated to meet your needs and staff would love to show you what's on offer, so please call or, better still, pop in and experience North Park for yourself.
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Care Provided by Barchester North Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester North Park Care Home to find out the exact price for your requirements.

Contact Barchester North Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester North Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Frame (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Barchester North Park Care Home Reviews (79)

9.5

Barchester North Park Care Home has a Review Score of 9.5 (9.456) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester North Park Care Home has 79 reviews.

Overall Experience
  • 57
  • 19
  • 1
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Date Published
  • 79
  • 6
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  • 14
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Reviewer Connection to Barchester North Park Care Home
  • 26
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Total of 79, showing 41-60
Review from Jessie W (Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely people. So much to do. Very happy here.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review. We are pleased to hear how much you enjoy life at North Park. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Jane P (Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is by far the best in the area. The outside of the building projects the sense of good maintenance and care. All personnel are approachable, and you, alone are the most important person with no rushing but active listening going on. The carers etc, will get the best person to solve the
problem and show empathy. The staff who are permanent, night shift are the best group of carers I have had the joy to meet. The food is mainly extremely good. The manager is simply the best. The activities team cover a wide range of activities suitable for the month and the season. These activities are very stimulating for the residents; encouraging conversations. As the manager is able to develop her ideas, the next CQC report should surely be "outstanding" taking a part in the community, even in these covid-19 times. It is important for the residents and staff.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Mandy H (Daughter of Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
An absolute disgrace that you have put nothing in place to facilitate Covid safe visits such as a room or pod in the eight months since you closed your doors to families. All the times I've asked about a room or pod for winter and what happens, nothing. Full of lip service, you tell us we can't see
our loved ones, not even through the window, you pass the buck and say ring head office if we're not happy. I ring the head office and they are very polite but reiterate I can't see my mam, just to remind you my mam is a lady with dementia, how dare you say she can't see her children, we've trusted you and you shut us out instead of doing what you can to keep families connected. Absolute shame on you. Treat people how you'd like to be treated yourself. If someone told you that you can't see your mam/dad/son/daughter/husband or wife indefinitely, not even through a window, would you say OK? I thought not, you would fight. Point is I shouldn't have to fight to see my own mam, but I will. Absolute disgrace.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for taking the time to write to us. I do appreciate how difficult the circumstances have been this year, not being able to spend time with mum as before. As you know, we have done all we can throughout the previous months to keep all our residents and staff as safe as possible and have always closely followed the government and Public Health guidance. I know from our conversations how difficult it was at the times Pubic Health had prevented visiting in the local area, but I was pleased to hear that you were enjoying your weekly outdoor visits when these were possible. Now with the colder months upon us, our indoor visiting suites are nearly installed across all of our services, and as you are aware the suite is now available at North Park, which you have a visit booked in to spend with your mum. We do hope you enjoy the new suite and please continue to contact myself and the team as we are on hand to support.
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Review from Stephen A (Son of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and activities organisers have been brilliant throughout lockdown keeping Mam and other residents safe and doing their utter best to arrange visits to see our loved ones. Staff are like family to both residents and their families and I can't praise them enough for all their hard work through
these difficult times. Keep up the brilliant work and thank you for Mam's care.
Reply from Lisa Frame, General Manager at Barchester North Park Care HomeThank you so much for the positive feedback it means a lot to the staff and residents, with the Winter months approaching we are pleased to say our indoor visiting suite will be up and running very soon. Which we hope will make the visits for both parties more comfortable and enjoyable.
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Review from Victoria M (Granddaughter of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident here for three and a half years now, the care he receives is fantastic. All of the staff including the management team are absolutely amazing and go above and beyond not only for residents but also relatives. The staff have become like family for Grandad at a time when
our family were struggling and really do treat all residents like a member of their own. Nothing is ever too much trouble no matter the request. As a family, we really cannot thank everyone here at North Park enough for love, care and respect they have shown Grandad and our family.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from G N (Daughter of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has lived here for almost six months. She has settled well and is well cared for. She has good relationships with care staff and enjoys participating in activities. There is a happy, friendly atmosphere and all her needs are met. Our family is very pleased with her care and this, in turn, has relieved
a lot of stress and worry. A big thank you to all the staff.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from P W (Daughter of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother and I have been very happy with the care provided to our Dad. All the staff were extremely kind and caring and Dad liked them all very much. He was particularly well looked after in his final week.
Reply from Daniel Hart, General manager at Barchester North Park Care HomeThank you for such a positive and kind review, I'm so pleased that in dads final week his care and dignity was fully met. He was a much-loved character by all, I will share your comments with the staff.

Kind regards,
Daniel Hart,
General Manager.
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Review from John D (Nephew of Resident) published on 27 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
North Park have been amazing with my aunt, there is nothing they won't do for her and no job is ever too much. The home is clean and has a good feeling about it, the staff are all pleasant and it doesn't feel like a care home. Even us, as a family are welcomed. We cannot praise everyone enough for the
love, care and compassion that is given from the manager right through to the housekeeping team. Thank you all so much, we all appreciate you greatly. We go home knowing our aunt is as loved there as she is at home. That she's cared for, safe and most of all happy. Keep up the great work you do for the elderly.
Reply from Daniel Hart, General Manager at Barchester North Park Care HomeThank you for such kind words this feedback will be shared with staff who will greatly appreciate your views. Daniel Hart - GM.
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Review from N G (Wife of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, without exception, treat my husband with great dignity and jolly him along when he is down. I can, at last, relax knowing he is safe and cared for.
Reply from Daniel Hart, General Manager at Barchester North Park Care HomeThank you for this kind review. I will ensure I share this great feedback with all staff.
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Review from E K (Resident) assisted by family/friend published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norton Park Care Centre is amazing. I have settled well and feel the staff have made it my home. The manager is fantastic and the care staff are fabulous, especially two care assistants in particular, who have helped me to settle so well. The home is clean and well presented and my room is lovely and
cosy.
Reply from Daniel Hart, General manager at Barchester North Park Care HomeThank you for such a glowing review. It's such a nice feeling for us all knowing that we are fulfilling all your expectations. I will share this review with staff so they know your thoughts on their care and support.

Kind Regards
General Manager North Park
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Review from D D (Son of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager went above and beyond to help all of us with Mum's admission. Staff are committed and caring and this gives us such comfort as a family. Mum has been the best she has been in a long time and we can't thank all the staff at North Park enough.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. It's wonderful to hear that the team have supported you as a family during this transition. I will pass on your feedback to the team.
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Review from Neville N (Son-in-law of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our elderly family member has been a resident of the home for 2 years and receives care for his dementia and Alzheimer’s. The home has always been clean and the staff very caring. Recently a new manager has proven to be very proactive in leading further improvement and dealing effectively with concerns.
To us, the home seems to have a renewed vitality and the delivery of future proposals is extremely satisfying. Our confidence in the care here was high and is still increasing. Thanks to all the staff.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. Our Managers operate an open door policy and would welcome any continued feedback or suggestions. I will pass on your feedback to the team.
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Review from P B (Wife of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care given to my husband during his respite stay at North Park. From the new general manager to the laundry lady, all staff are very pleasant and caring, not only to the residents but to relatives as well.
I am confident that my husband is well looked after during
his visits to this excellent care home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Hubert C (Husband of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the treatment and conditions at this home. I feel I can go home happy knowing my wife is in good, safe hands. There is plenty of activities to do to keep her mind active. I have no complaints.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves in providing an extensive calendar of activities which enhance the day-to-day lifestyle of our Residents and we will pass on your feedback to the team.
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Review from Carol R (Daughter of Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Staff here are amazing and really do their best for the residents. Unfortunately, they are rushed off their feet and don't have much time to interact with the residents. This leads to long delays when answering the call buttons. Food is very repetitive with the staff not knowing what is going to be
served. I really feel sorry for the staff as they are hard workers, very caring and doing their best. 12 staff have left in a very short term. Today I moved my mum out as I feel this home has declined quite considerably over the past few months. Such a shame as she made some good friends and I know she loved the staff. More support for the staff is needed, morale is low and needs to be built back up.
Reply from Amanda Woolford, Operations Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to ensure we are continually meeting the needs of our residents as their health needs change. We would like to apologise for any concerns you experienced with your Mum's catering service. We are in the process of recruiting new staff to the catering team and the food service is being monitored by the General Manager and Regional team. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have.
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Review from Christine S (Daughter of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of the Top Floor (dementia unit) for over 3 years now and has always had the best care and love from the staff. This week the care home staff excelled themselves even further. Her CHC funding came up for review and both management and a senior carer attended the meeting. Both
were utterly professional and totally efficient and voiced her profound care needs very clearly and as a result, her funding has been agreed. Can't recommend North Park enough.
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Review from Leonard M (Son of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last 2 weeks of her life at North Park Care Centre. During that time we found the care she received was to the highest standard. The staff ensured she was made comfortable at all times.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for taking the time to review us, we value all feedback as this helps us to continue to improve our services where required. Thank you for your positive comments regarding the care provision at North Park and the care and respect shown to your Mother during this time, I shall pass on your feedback to the team. Thank you.
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Review from Leslie R (Son of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to North Park after a long spell in hospital. Naturally, he was worried about the move but the staff were outstanding in getting him settled. The staff were outstanding in getting him settled. The staff can't do enough to support Dad and indeed all of the residents - everyone is treated
with absolute dignity and respect. Whilst Dad has been poorly, I have stayed at North Park and witnessed the excellent care provided at first hand. North Park certainly "celebrates life" and I have no problem in recommending the care centre unreservedly.
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Review from Avril R (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since new activity coordinators are in place, the residents have more things to do rather than just sitting around doing nothing.
The garden could be better used by residents if there was a greenhouse/lean-to. I could help the residents grow plants/hanging baskets etc. Staffing levels seem low constantly.
Carers running around all the time struggling with the workload. Some seniors are very hands-on, however, other's just sit in the office.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We would like to respond by explaining that our staffing levels are reviewed regularly, the outcome depends on occupancy and individual dependency levels. Therefore staff ratios may differ at times. I was pleased to note that you have observed improvements in the home; we will continue to make changes to the environment of the home to the benefit of our residents. Our activities team continue to develop their lifestyle programme to enhance the programme to include mind, body and soul stimulation based on our Residents interests and hobbies and we actively encourage our Residents families to participate and would welcome your input to support our garden area. We have recently purchased a new small greenhouse to support this.

You are welcome to meet with me when next you visit the home to discuss any concerns that you may have so that we can address these immediately they occur.
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Review from Michelle M (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely, welcoming place, with very attentive staff.
As a family, I felt my dad was safe and very well looked after, especially as he started to decline.
My dad had a favourite senior, she knows who she is, he could be a bit outspoken at times, but he appreciated the extra time given to him
by this senior on the ground floor.
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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Barchester North Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.631 for Barchester North Park Care Home is calculated as follows: ( (132 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (10 Poors x 2) + (1 Very Poors x 1) ) ÷ 168 Ratings = 4.631
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Barchester North Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Lisa

Lisa Frame

Job Title: General Manager

Hi, I’m Lisa, the General Manager here at North Park.


I have worked for Barchester since 2016, starting as a senior carer and working my way up to Deputy Manager and now General Manager.


I have worked in the care sector since 2002 in various care settings, including other care homes and hospitals. I am very passionate about providing high-quality person-centred care to those we support.

Devon

Devon Taylor

Job Title: Deputy Home Manager Joined: 2019

Hi, my name is Devon. I am the home's Deputy Manager and started my time at North Park in 2019 as a care assistant before progressing my career to my current role. I have worked in the health sector since 2007 and bring a wealth of knowledge and experience to the role.


The quality of care that all my residents receive is my passion, and I aim to ensure that my residents continue to live an independent and enriched life. I look forward to building strong relationships with you all.

Carol

Carol Benson

Job Title: Administrator Joined: 2020

Hi, my name is Caro,l and I am the homes administrator. I joined Barchester in 2020. In my role, I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, setting up contracts, to manning the phones. There is never a dull day!


I am here to offer you a warm welcome and am happy to assist you with any enquiries that you may have. I love working at North Park.

Steve

Steve Hagan

Job Title: Head of Maintenance Joined: 2020

Hi, my name is Steve, and I am Head of Maintenance here at North Park. I joined Barchester in December 2020, and my work background primarily consists of food manufacturing and looking after health and safety contractors.


I really enjoy ensuring North Park is kept safe and well presented at all times. I love getting to know all the residents whilst working alongside the friendly staff. I am always here for whatever our residents need.

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