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Barchester North Park Care Home

I'Anson Street, Darlington, Durham DL3 0SW
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everyone is treated with absolute dignity and respectLeslie R(Son of Resident/Service User)
Barchester North Park Care Home, Darlington
This is a lovely, welcoming place, with very attentive staffMichelle M(Daughter of Resident/Service User)
Barchester North Park Care Home, Darlington
The staff at North Park have been excellent, helping Mam and us through some very tough timesAndrew T(Son of Resident/Service User)
Barchester North Park Care Home, Darlington

North Park Care Home provides residential care for older people as well as people living with dementia.

They strive to offer the best possible quality of life, delivering support and bespoke residential, dementia and respite care, delivering meaningful activities and hospitality. The skilled and attentive staff ensure that residents can maintain their dignity, independence and choice, irrespective of physical or mental health.

People living with dementia are cared for in the...  

Care Provided by Barchester North Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,105N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester North Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Devon Taylor (Deputy Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Barchester North Park Care Home Reviews (80)

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9.3

Barchester North Park Care Home has a Review Score of 9.3 (9.306) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester North Park Care Home has 80 reviews.

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Review from Kathleen B (Resident / Service User) published on 6 January 2021 Submitted via Postal Card
Overall Experience

I think everything in this place is excellent.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review and we are pleased to hear that you enjoy living at North Park. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jessie W (Resident / Service User) published on 6 January 2021 Submitted via Postal Card
Overall Experience

Lovely people. So much to do. Very happy here.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review. We are pleased to hear how much you enjoy life at North Park. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jane P (Resident / Service User) published on 9 December 2020 Submitted via Postal Card
Overall Experience

This care home is by far the best in the area. The outside of the building projects the sense of good maintenance and care. All personnel are approachable, and you, alone are the most important person with no rushing but active listening going on. The carers etc, will get the best person to solve the problem and show empathy. The staff who are permanent, night shift are the best group of carers I have had the joy to meet. The food is mainly extremely good. The manager is simply the best. The activities team cover a wide range of activities suitable for the month and the season. These activities are very stimulating for the residents; encouraging conversations. As the manager is able to develop her ideas, the next CQC report should surely be "outstanding" taking a part in the community, even in these covid-19 times. It is important for the residents and staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mandy H (Daughter of Resident) published on 1 December 2020 Submitted via Website
Overall Experience

An absolute disgrace that you have put nothing in place to facilitate Covid safe visits such as a room or pod in the eight months since you closed your doors to families. All the times I've asked about a room or pod for winter and what happens, nothing. Full of lip service, you tell us we can't see our loved ones, not even through the window, you pass the buck and say ring head office if we're not happy. I ring the head office and they are very polite but reiterate I can't see my mam, just to remind you my mam is a lady with dementia, how dare you say she can't see her children, we've trusted you and you shut us out instead of doing what you can to keep families connected. Absolute shame on you. Treat people how you'd like to be treated yourself. If someone told you that you can't see your mam/dad/son/daughter/husband or wife indefinitely, not even through a window, would you say OK? I thought not, you would fight. Point is I shouldn't have to fight to see my own mam, but I will. Absolute disgrace.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for taking the time to write to us. I do appreciate how difficult the circumstances have been this year, not being able to spend time with mum as before. As you know, we have done all we can throughout the previous months to keep all our residents and staff as safe as possible and have...  

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Review from Stephen A (Son of Resident) published on 24 November 2020 Submitted via Website
Overall Experience

The staff and activities organisers have been brilliant throughout lockdown keeping Mam and other residents safe and doing their utter best to arrange visits to see our loved ones. Staff are like family to both residents and their families and I can't praise them enough for all their hard work through these difficult times. Keep up the brilliant work and thank you for Mam's care.

Reply from Lisa Frame, General Manager at Barchester North Park Care Home

Thank you so much for the positive feedback it means a lot to the staff and residents, with the Winter months approaching we are pleased to say our indoor visiting suite will be up and running very soon. Which we hope will make the visits for both parties more comfortable and enjoyable.

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Review from Victoria M (Granddaughter of Resident) published on 12 March 2020 Submitted via Website
Overall Experience

My grandad has been a resident here for three and a half years now, the care he receives is fantastic. All of the staff including the management team are absolutely amazing and go above and beyond not only for residents but also relatives. The staff have become like family for Grandad at a time when our family were struggling and really do treat all residents like a member of their own. Nothing is ever too much trouble no matter the request. As a family, we really cannot thank everyone here at North Park enough for love, care and respect they have shown Grandad and our family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G N (Daughter of Resident) published on 13 December 2019 Submitted via Postal Card
Overall Experience

Mam has lived here for almost six months. She has settled well and is well cared for. She has good relationships with care staff and enjoys participating in activities. There is a happy, friendly atmosphere and all her needs are met. Our family is very pleased with her care and this, in turn, has relieved a lot of stress and worry. A big thank you to all the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P W (Daughter of Resident) published on 2 December 2019 Submitted via Postal Card
Overall Experience

My brother and I have been very happy with the care provided to our Dad. All the staff were extremely kind and caring and Dad liked them all very much. He was particularly well looked after in his final week.

Reply from Daniel Hart, General manager at Barchester North Park Care Home

Thank you for such a positive and kind review, I'm so pleased that in dads final week his care and dignity was fully met. He was a much-loved character by all, I will share your comments with the staff.

Kind regards,
Daniel Hart,

General Manager.

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Review from John D (Nephew of Resident) published on 27 November 2019 Submitted via Website
Overall Experience

North Park have been amazing with my aunt, there is nothing they won't do for her and no job is ever too much. The home is clean and has a good feeling about it, the staff are all pleasant and it doesn't feel like a care home. Even us, as a family are welcomed. We cannot praise everyone enough for the love, care and compassion that is given from the manager right through to the housekeeping team. Thank you all so much, we all appreciate you greatly. We go home knowing our aunt is as loved there as she is at home. That she's cared for, safe and most of all happy. Keep up the great work you do for the elderly.

Reply from Daniel Hart, General Manager at Barchester North Park Care Home

Thank you for such kind words this feedback will be shared with staff who will greatly appreciate your views. Daniel Hart - GM.

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Review from N G (Wife of Resident) published on 20 November 2019 Submitted via Postal Card
Overall Experience

The staff, without exception, treat my husband with great dignity and jolly him along when he is down. I can, at last, relax knowing he is safe and cared for.

Reply from Daniel Hart, General Manager at Barchester North Park Care Home

Thank you for this kind review. I will ensure I share this great feedback with all staff.

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Review from E K (Resident / Service User) published on 18 November 2019 Submitted via Postal Card
Overall Experience

Norton Park Care Centre is amazing. I have settled well and feel the staff have made it my home. The manager is fantastic and the care staff are fabulous, especially two care assistants in particular, who have helped me to settle so well. The home is clean and well presented and my room is lovely and cosy.

Reply from Daniel Hart, General manager at Barchester North Park Care Home

Thank you for such a glowing review. It's such a nice feeling for us all knowing that we are fulfilling all your expectations. I will share this review with staff so they know your thoughts on their care and support.

Kind Regards

General Manager North Park

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Review from D D (Son of Resident) published on 31 October 2019 Submitted via Postal Card
Overall Experience

The manager went above and beyond to help all of us with Mum's admission. Staff are committed and caring and this gives us such comfort as a family. Mum has been the best she has been in a long time and we can't thank all the staff at North Park enough.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. It's wonderful to hear that the team have supported you as a family during this transition. I will pass on your feedback to the team.

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Review from Neville N (Son-in-law of Resident) published on 31 October 2019 Submitted via Website
Overall Experience

Our elderly family member has been a resident of the home for 2 years and receives care for his dementia and Alzheimer’s. The home has always been clean and the staff very caring. Recently a new manager has proven to be very proactive in leading further improvement and dealing effectively with concerns. To us, the home seems to have a renewed vitality and the delivery of future proposals is extremely satisfying. Our confidence in the care here was high and is still increasing. Thanks to all the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. Our Managers operate an open door policy and would welcome any continued feedback or suggestions. I will pass on your feedback to the team.

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Review from P B (Wife of Resident) published on 8 October 2019 Submitted via Postal Card
Overall Experience
I have been very impressed with the care given to my husband during his respite stay at North Park. From the new general manager to the laundry lady, all staff are very pleasant and caring, not only to the residents but to relatives as well.

I am confident that my husband is well looked after during his visits to this excellent care home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Hubert C (Husband of Resident) published on 28 August 2019 Submitted via Postal Card
Overall Experience

I am very pleased with the treatment and conditions at this home. I feel I can go home happy knowing my wife is in good, safe hands. There is plenty of activities to do to keep her mind active. I have no complaints.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves in providing an extensive calendar...  

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Review from Carol R (Daughter of Resident) published on 13 August 2019 Submitted via Website
Overall Experience

Staff here are amazing and really do their best for the residents. Unfortunately, they are rushed off their feet and don't have much time to interact with the residents. This leads to long delays when answering the call buttons. Food is very repetitive with the staff not knowing what is going to be served. I really feel sorry for the staff as they are hard workers, very caring and doing their best. 12 staff have left in a very short term. Today I moved my mum out as I feel this home has declined quite considerably over the past few months. Such a shame as she made some good friends and I know she loved the staff. More support for the staff is needed, morale is low and needs to be built back up.

Reply from Amanda Woolford, Operations Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to...  

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Review from Christine S (Daughter of Resident) published on 24 June 2019 Submitted via Website
Overall Experience

My mum has been a resident of the Top Floor (dementia unit) for over 3 years now and has always had the best care and love from the staff. This week the care home staff excelled themselves even further. Her CHC funding came up for review and both management and a senior carer attended the meeting. Both were utterly professional and totally efficient and voiced her profound care needs very clearly and as a result, her funding has been agreed. Can't recommend North Park enough.

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Review from Leonard M (Son of Resident) published on 10 June 2019 Submitted via Postal Card
Overall Experience

My mother spent the last 2 weeks of her life at North Park Care Centre. During that time we found the care she received was to the highest standard. The staff ensured she was made comfortable at all times.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for taking the time to review us, we value all feedback as this helps us to continue to improve our services where required. Thank you for your positive comments regarding the care provision at North Park and the care and respect shown to your Mother during this time, I shall pass on your feedback to the team. Thank you.

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Review from Leslie R (Son of Resident) published on 24 May 2019 Submitted via Postal Card
Overall Experience

My father came to North Park after a long spell in hospital. Naturally, he was worried about the move but the staff were outstanding in getting him settled. The staff were outstanding in getting him settled. The staff can't do enough to support Dad and indeed all of the residents - everyone is treated with absolute dignity and respect. Whilst Dad has been poorly, I have stayed at North Park and witnessed the excellent care provided at first hand. North Park certainly "celebrates life" and I have no problem in recommending the care centre unreservedly.

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Review from Avril R (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card
Overall Experience
Since new activity coordinators are in place, the residents have more things to do rather than just sitting around doing nothing.

The garden could be better used by residents if there was a greenhouse/lean-to. I could help the residents grow plants/hanging baskets etc. Staffing levels seem low constantly. Carers running around all the time struggling with the workload. Some seniors are very hands-on, however, other's just sit in the office.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester North Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We would like to respond by explaining that our staffing levels are reviewed regularly, the outcome depends on occupancy and individual dependency levels. Therefore staff ratios may differ at...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (29) & Events (0)

News
  • 30 Jun 2026

    In order to support residents’ relatives and friends, and the local community, Barchester’s North Park Care Home in Darlington is hosting a free Hydration Talk on Thursday 16th July 10:00am...

  • 14 Feb 2026

    The General Manager at North Park in Darlington has received a prestigious 10 Year Service Award in celebration of working at Barchester Healthcare for 10 years, alongside a Care Assistant...

  • 08 Jan 2026

    In order to support ex-servicemen and women in the local community, Barchester’s North Park Care Home in Darlington is launching a new, weekly veterans’ drop-in coffee morning commencing with its...

Upcoming Events

There are no upcoming events for Barchester North Park Care Home.

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester North Park Care Home.

Meet the Team (1)

Devon Taylor
Devon TaylorJob Title:Deputy Home ManagerJoined: 2019

Hi, my name is Devon. I am the home's Deputy Manager and started my time at North Park in 2019 as a care assistant before progressing my career to my current role. I have worked in the health sector since 2007 and bring a wealth of knowledge and experience to the role.

The quality of care that all my residents receive is my passion, and I aim to ensure that my residents continue to live an independent and enriched life. I look forward to building strong relationships with you all.

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