Barchester North Park Care Home

They work long shifts and are always happy to help.

Love the home from home decoration always spotless clean in main areas feels very relaxing when visiting with plenty of communal areas. Disappointed the gardens weren't open most of the Summer which made it difficult for relative to understand why not going out in the sun. Difficult when other residents freely take thinks from his room as doesn't seem to be a heavy staff presence for security. Management very efficient and friendly and deals with residents in an extremely caring way treating everyone as an individual and very approachable. Meals always look tasty and varied...must go down as hes now no longer a vegetarian! Recently went to a Summer fayre which was brilliant, well organised with good entertainment and bbq. Was great seeing the staff mingle with the residents in social way...roll on Christmas!

Dad's care was exceptional here the staff were outstanding and took him in like family. Also helped my children to navigate their grandad going into a care home. I would reccomend this care home to anyone looking for a care facility that goes above and beyond just the basics

My husband has been in North Park for 2 years je passed away on the 30th June this year with Alziemers. In that 2 years the staff have been wonderful with him and our family we have laughed and cried through his illness. They have been outstanding and always understood what his needs were and ours if we asked them to change anything for him. I have nothing but praise for the carers the cleaners the seniors and the deputy manager they work so hard to give the patients dignity and care.

The home looks after my mam as if she was one of there own parents nothing is to much trouble, they have loads of activities going on for them to take part in, can not fault any member of staff that we have had dealings with.

Very pleased with the really helpful staff. The facilities are always bright & welcoming, clean & smell nice. Our friends room is very adequate. There are really good communal rooms. It's the staff who really make the difference. Well done!

Mother in law admitted October 2025 since then the care she has received has been of the highest standard all the staff have been friendly and helpful and available to answer any of our queries the staff always go the extra mile when it's a anniversary or birthday. The inside of the home is always clean and tidy with the staff always making sure everything is spotless. The meals are varied and of the highest standard. There is also plenty of activities organised for the residents. The whole care home is a credit to the staff and management team

My Aunty seems quite happy at north park and she seems settled and is starting to accept her new life in a care setting. It's very reassuring for the whole family to know she is safe and well cared for and good to know we can visit anytime day or night.

My Dad is so well looked after! Big shout out to "Jen & Becky" senior carers on middle floor, they go above and beyond, ringing me always to keep me up to date with his care.

Following the passing of my close friend on North Park's dementia ward, some cash kept for haircuts etc vanished from her room. When I escalated this theft, the Regional Director responded with extreme hostility. She refused to investigate staff, stating they are all DBS checked, and defensively asked why I suspected them. When I noted my friend was in her room 24/7 and would have known if someone had taken it, the Director said it could have been a residents family member entering her room when she was asleep!! I countered that unmonitored visitors entering rooms of sleeping residents and stealing money is a severe institutional safeguarding failure, to which she openly asked "why?". She could not comprehend how a security breach on a secure unit constitutes a safeguarding issue at all. My informal complaints and formal complaints to the home have simply brushed me aside, and this terrifying lack of safeguarding knowledge has forced me to forward the full file to the CQC.

(Particularly Becky, Louise, Sandu, Devon, Andrew) x.

My nanna recently passed away the love and support we all recieved was so comforting.

A very nice care home & care provided for my wife.

I moved my wife to North Park Care Home, from another home, after a couple of incidents. The difference was astonishing. The atmosphere is very calm, staff are very concerned about the welfare of the residents. It is very clean both in the rooms and open areas. She has regained weight that was lost over the previous 7 months and with the encouragement of staff has become very social again. The management and staff may not realise the difference the care they offer residents at North Park makes to the lives of the people that live there - it is beyond commendable.

Very good

I cannot thank the staff at North Park Care Home Darlington enough from the staff cleaning, laundry, etc to management they are all fantastic the love and care they showed to my mam was second to none its like one big family. I am so glad she went there she enjoyed the activities, food etc I would highly recommend this home to anyone.

Thank you for help us through.

All the staff were lovely to me and very friendly.

My mum moved into a care home in April 2023. She passed away in October 2024. After a few weeks of getting used to it, she settled in and loved all the activities they offered. She even went to the theatre and sang in the lounge, which she especially enjoyed. The care she received from the friendly staff was top-notch. She even made a few friends. The food was delicious but she might have eaten a little too much. I highly recommend this care home.

My sister was a resident at Barchester North Park Care Home for over three years. I am pleased to say she was very happy there. She loved the carers and had lots of time chatting to them. She was proud to call the place home and it pleased me how happy she was there.