Barchester North Park Care Home

I'Anson Street, Darlington DL3 0SW
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9.5 79 Reviews
  • Barchester North Park Care Home, Darlington
North Park Care Home provides residential care for older people as well as people living with dementia.

They strive to offer the best possible quality of life, delivering support and bespoke residential, dementia and respite care, delivering meaningful activities and hospitality. The skilled and attentive staff ensure that residents can maintain their dignity, independence and choice, irrespective of physical or mental health.

People living with dementia are cared for in the dedicated Memory Lane Community, which has been specially adapted to support those living with the condition, using careful design and colours.

It includes reminiscence aids, memory boxes and a life skills kitchen to help keep residents keep active. They base care on regular assessments and reviews, involving both the individual and their family.

Located in Darlington with scenic park views and safe, secluded gardens, North Park is also close to local amenities and not far from the A1.

The home is ideally situated to meet your needs and staff would love to show you what's on offer, so please call or, better still, pop in and experience North Park for yourself.
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Care Provided by Barchester North Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester North Park Care Home to find out the exact price for your requirements.

Contact Barchester North Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester North Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Frame (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Barchester North Park Care Home Reviews (79)

9.5

Barchester North Park Care Home has a Review Score of 9.5 (9.456) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester North Park Care Home has 79 reviews.

Overall Experience
  • 57
  • 19
  • 1
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Date Published
  • 79
  • 6
  • 8
  • 14
  • 65
Reviewer Connection to Barchester North Park Care Home
  • 26
  • 13
  • 12
  • 6
  • 5
  • 5
  • 3
  • 2
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  • 1
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Total of 79, showing 1-20
Review from Abigail T (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family cannot fault the care support and love that North Park Care Home have provided for my dad over the last 18 months.
Every aspect of care was provided from Dad first coming to North Par until the day he passed away at North Park.
The staff (all the staff) are second to none and are fantastic
ambassadors for Barchester Care Homes.
(Particularly Becky, Louise, Sandu, Devon, Andrew) x.
Reply from North Park, - at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
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Review from N R (Granddaughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanna come to North park care home in June 2025 .
It was a hard and emotional time for the whole family as it was her first time in a care home.
From the moment of stepping into north park we all felt so welcomed and this made my family feel at ease.
The love and care my nanna received from
each and every member of staff was outstanding.
I can not thank the staff enough for the thought, consideration, dignity and respect that my nan was shown during her time in the home, especially in her last days..
They are dedicated team and show compassion within all of there job roles.
My nanna recently passed away the love and support we all recieved was so comforting.
Reply from Lisa Frame, General manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
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Review from David B (Husband of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice care home & care provided for my wife.
Reply from Lisa Frame, General Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
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Review from T M (Husband of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my wife to North Park Care Home, from another home, after a couple of incidents. The difference was astonishing. The atmosphere is very calm, staff are very concerned about the welfare of the residents. It is very clean both in the rooms and open areas. She has regained weight that was lost
over the previous 7 months and with the encouragement of staff has become very social again. The management and staff may not realise the difference the care they offer residents at North Park makes to the lives of the people that live there - it is beyond commendable.
Reply from Lisa Frame, General manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
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Review from A M (Niece of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty came to North Park Aug 2025, it was very upsetting for the whole family - staff we very good at helping her settle in & were v. reassuring to us as a family. Life on the top floor (high/advanced dementia) was not great as my aunty isn't so advanced & management moved her down a floor quite
quickly - she's settled much more now.
Staff are lovely & caring & management are very approachable, food always looks great & there's some great activities on offer.
Reply from Lisa Frame, General Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from P D (Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good
Reply from Lisa Frame, General Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A P (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at North Park Care Home Darlington enough from the staff cleaning, laundry, etc to management they are all fantastic the love and care they showed to my mam was second to none its like one big family. I am so glad she went there she enjoyed the activities, food etc I would highly
recommend this home to anyone.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from D K (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been put on end of life and the love and support from all the staff, all departments has been so comforting. Don't feel alone. To know mum is loved is helping us get through it.
We are being unindated with tea/coffee and everytime someone comes into the room.
Thank you for help us through.
Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care HomeThank you for your review during this difficult time. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We operate an open door policy so should you have any questions or need any support please do pop in.
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Review from Margaret B (Son of Resident) assisted by family/friend published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was my first stay here whilst my family went on holiday and I thoroughly enjoyed myself. I was very well looked after and would be happy to return again when my family go on holiday.
All the staff were lovely to me and very friendly.
Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from David C (Son of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into a care home in April 2023. She passed away in October 2024. After a few weeks of getting used to it, she settled in and loved all the activities they offered. She even went to the theatre and sang in the lounge, which she especially enjoyed. The care she received from the friendly
staff was top-notch. She even made a few friends. The food was delicious but she might have eaten a little too much. I highly recommend this care home.
Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B F (Sister of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident at Barchester North Park Care Home for over three years. I am pleased to say she was very happy there. She loved the carers and had lots of time chatting to them. She was proud to call the place home and it pleased me how happy she was there.
Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Catherine B (Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy being here, well looked after, everyone is very pleasant and helpful.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Walter B (Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is comfortable. The staff are helpful.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from E L (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home may be adequate if your needs are minimal and you are relatively independent. In the event you require extra care such as being bed bound, need bed rails, pressure area care, regular comfort checks, appropriate analgesia and a working television, then please choose elsewhere. Staff are
friendly but the care was inadequate and unsafe at times. Food was probably the best aspect of the stay, well done to the cooks.
Reply from Feedback Team, The Feedback Team at Barchester North Park Care HomeThank you for taking the time to add a review, we're sorry to read your comments about the home. We have checked, and the home have advised that when they met with you, you did not wish to raise your concerns formally and were sorry to learn that they remain unresolved. If you would like us to look into your concerns in more detail, please let our team know at feedback@barchester.com so that we can support you. Kind regards, Customer Feedback Team.
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Review from Lisa B (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
A massive thank you to the manager for her support, and to the staff for looking after my dad over the last three years. In particular for the care and kindness shown to us as a family in his final days.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Melanie C (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident since April 2022 until her death recently; prior to that she had had several periods of respite care at the home. I always felt that she was safe and well looked after. All the staff were very kind to her, in particular the OT/activities staff who made every effort to encourage
her to join group activities when she was well enough. The home is maintained well, always tidy and never has any odours. The staff are extremely welcoming to visitors and they organise regular fundraising events that involve friends and family. In short - I am very happy and grateful that my mum was able to stay at North Park Care Home.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Chris W (Son of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum spent the last few weeks of her life being looked after and cared for at Barchester North Park Care Home. She went in initially for two weeks respite but after the first week, she decided to stay permanently. She was well looked after by all the staff and especially enjoyed the food, gaining 10lbs
in the short time she was a resident.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeCondolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Paula R (Daughter of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first time we looked around the home, we knew straight away that it was the place where we wanted Dad to be cared for. The home always has a happy, welcoming feel and the staff are super friendly and caring. I have been to many of the social get-togethers and the way that the staff look after their
residents gives me comfort to know that Dad is cared for by these special people. Would not want him anywhere else!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from D B (Husband of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good/excellent. I am impressed.
Reply from Georgia Johnson, Customer Relationship Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J B (Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place to stay and staff do their best to keep us entertained and clean and tidy.
Reply from Georgia Johnson, Customer Relationship Manager at Barchester North Park Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Barchester North Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.631 for Barchester North Park Care Home is calculated as follows: ( (132 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (10 Poors x 2) + (1 Very Poors x 1) ) ÷ 168 Ratings = 4.631
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Barchester North Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Lisa

Lisa Frame

Job Title: General Manager

Hi, I’m Lisa, the General Manager here at North Park.


I have worked for Barchester since 2016, starting as a senior carer and working my way up to Deputy Manager and now General Manager.


I have worked in the care sector since 2002 in various care settings, including other care homes and hospitals. I am very passionate about providing high-quality person-centred care to those we support.

Devon

Devon Taylor

Job Title: Deputy Home Manager Joined: 2019

Hi, my name is Devon. I am the home's Deputy Manager and started my time at North Park in 2019 as a care assistant before progressing my career to my current role. I have worked in the health sector since 2007 and bring a wealth of knowledge and experience to the role.


The quality of care that all my residents receive is my passion, and I aim to ensure that my residents continue to live an independent and enriched life. I look forward to building strong relationships with you all.

Carol

Carol Benson

Job Title: Administrator Joined: 2020

Hi, my name is Caro,l and I am the homes administrator. I joined Barchester in 2020. In my role, I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, setting up contracts, to manning the phones. There is never a dull day!


I am here to offer you a warm welcome and am happy to assist you with any enquiries that you may have. I love working at North Park.

Steve

Steve Hagan

Job Title: Head of Maintenance Joined: 2020

Hi, my name is Steve, and I am Head of Maintenance here at North Park. I joined Barchester in December 2020, and my work background primarily consists of food manufacturing and looking after health and safety contractors.


I really enjoy ensuring North Park is kept safe and well presented at all times. I love getting to know all the residents whilst working alongside the friendly staff. I am always here for whatever our residents need.

Frequently Asked Questions about Barchester North Park Care Home

What types of Care is Barchester North Park Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester North Park Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester North Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester North Park Care Home to the centre of Darlington?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester North Park Care Home to verify any information. View our terms and conditions. Barchester North Park Care Home has an Enhanced Service - more info.