Harwood Court

Highburn, Cramlington NE23 6AZ
Review Us
9.5 51 Reviews
  • Harwood Court, Cramlington
This delightful care home, situated in an extensive safe plot with very large, safe enclosed gardens is a high end care facility. With wide, well lit, immaculately decorated wheelchair-friendly corridors and large spacious lounge and dining facilities residents find themselves living in a tasteful built for purpose home from home. With modern furniture, natural light, TV, music, a bar and a purpose-built cafe everything is thought through to provide comfort and care to the highest standards.
With two floors allowing care to be properly allocated and an excellent team of qualified and experienced care staff now provided with the latest and best digital care systems your every need can be accommodated.
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Care Provided by Harwood Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £879 – £947
  • Self-Funded Residential Dementia Care: £947 – £1200
  • RESPITE Self-Funded Residential Care: £879 – £947
  • RESPITE Self-Funded Residential Dementia Care: £947 – £1100

Fees are in line with the local authority payments. private funding is charged at true cost of care without discounts applied to LA for bulk purchasing

These prices are only a guideline, please contact Harwood Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • George Ward (Home Manager)

Local Authority / Social Services

Admission Criteria

  • A full pre-admission assessment will be carried out by a qualified team member
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • There are no restrictions to visiting, however, the team do request people respect older persons rights to a quiet sleep if they visit in the late evening, overnight or early morning

Parking

  • Car parking facilities available.

Harwood Court Reviews (51)

9.5

Harwood Court has a Review Score of 9.5 (9.498) out of 10, based on 7 reviews in the last 2 years.
Over all time Harwood Court has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harwood Court
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Total of 51, showing 1-20
Review from Janine F (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received by mother has never fallen short of outstanding. I absolutely cannot fault Harwood Court in any respect and my mother is very happy to live there. All staff are welcoming and friendly and all residents that I have seen are so happy as Mum is. I believe the fees are in line with other
care homes in the area.
Reply from Paul Smith, Director and NI at Harwood Court

We are delighted by your review. I will make it my business when visiting the service to ensure all employees and the management learn of your satisfaction. The manager and his team work very hard to deliver a service that meets not just the regulations but that further stands up to the 'Mum' test. It is gratifying to learn that in your eyes, we are meeting the 'mum' test fully.

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Review from A D (Resident) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is very good. The staff are very friendly and efficient. The food is very good, tasty and plentiful.
Reply from Paul Smith, Director and NI at Harwood Court

We are most grateful for your positive review. I will ensure our manager and excellent team are made aware

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Review from L J (Son of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harwood is a very homely home. Clean, warm and staff are very attentive, friendly and always smiling.
Has a real feel-good atmosphere among all staff including management, carers, cooks and even the maintenance man. Long may it continue.
Reply from George Ward, Home Manager at Harwood Court

Thank you so much for your review. The staff are over the moon that you are happy with the quality of care received. We pride ourselves on our home and the staff work extremely hard to improve the quality of life for all our residents. Thank you again for this kind review, it means the world to us all.

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Review from C T (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has lived here for over three years. It's a lovely home, everyone is so caring. A wonderful community - so friendly and homely.
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Review from S H (Son of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first came upon Harwood Court when my mother became a resident in June 2023. Prior to that, her health was failing and a number of consecutive falls meant regular visits to A&E. I had never experienced life in a care home before my mother's inception and although it was difficult at first, visiting
and then leaving her, not knowing how she was coping with the new surroundings, it soon became apparent she was settling in really well. The carers are very friendly and attentive and always have a smile on their faces. Nothing is too much for them. Her room is always clean and tidy, bright and cheerful. The management have always made themselves available and have been very helpful when required. In short, my mother is very settled and happy with her surroundings and the care she is receiving. I too am extremely happy and have confidence in the way she's being cared for at this time of her life. Thank you to each and every member of staff.
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Review from L H (Daughter-in-law of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law became a resident of Harwood Court over a year ago. At that point, her health was failing and she had suffered from ongoing falls that had generally led to almost routine visits. Although being naturally anxious at first, she quickly became comfortable and confident within her care
setting and the improvement to her health and overall demeanour was a joy to see. Without exception, each and every member of staff have proved to be very helpful and friendly. We cannot fault the Management who have always made themselves available and gone that extra mile to ensure that all needs are met. Her room is always clean and tidy, and she is afforded the privacy and dignity of having her own private toilet and wash basin. The staff continue to support my Mother-in-law in every possible way. From the everyday needs of dressing, bathing, and mobility to a weekly visit to the hairdressers and nail bar, a highlight in her diary. Thank you everyone.
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Review from K M (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is currently on respite in Harwood Court. I can't recommend this home enough. The staff are extremely respectful to words my dad and friendly. Nothing is a bother. The home has a very homely feel. Highly recommend it.
Reply from George Ward, Home Manager at Harwood Court

Thank you for your lovely feedback, it really does make a difference to myself and the team to see that our hard work and dedication to providing a high-quality service is seen in such a positive light. We value every resident and not only care for them but also their family members. This is a culture which is led by our values which underpin everything we do here at Harwood Court. We look forward to continuing caring for your father and supporting you all in any way we can.

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Review from Paul R (Son of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Dad needed respite care about 4 years ago we visited other more modern care homes but chose Harwood Court over the others as we got an immediate positive feeling about the staff who took time to introduce themselves and ask questions of Dad.
After a week of respite, he asked to stay permanently.
He
passed away on 30th June 2023 in the home.
The staff here are superb and made Dad feel like a member of a bigger family. His care was brilliant and he really loved everyone at Harwood Court.
I would certainly recommend this care home and believe that Dad's life was extended as a result of living here.
Reply from George Ward, Home Manager at Harwood Court

Thank you for your review; I will share it with the team. Your dad was such a huge part of our home and helped shape so many parts of what we do here at Harwood Court; setting our tables daily ready for our lunch service. It was a privilege to take care of your dad and the whole team felt so much grief when he left his home for the last time, he will never be forgotten.

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Review from Lilian B (Friend of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend of a resident at Harwood Court.
On the occasions, I visit the home I have been impressed with all I have encountered. Through my involvement and connection with the local methodist church, I have a long standing connection - the main advantage I feel is the size of the home which appeals
to most.
Reply from Cheryl Taylor, Home Manager at Harwood Court

Thank you for your lovely comment it really does make a difference to me and the team to see that our hard work and dedication to providing a high-quality service is seen in such a positive light. The home has recently undergone a refurbishment and I am pleased to say it has turned out beautifully and will benefit all our residents ensuring they have a nice environment to live in. We look forward to seeing more of you in the future.

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Review from Elizabeth B (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was taken to hospital in May and was in and out after that at the end of August he was put on end of life. We fought to get him home and eventually succeeded. He was delighted! He spent his last week and a half being so well cared for and loved (as he has always been). I could not praise all
the staff highly enough - a wonderful home.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for the review; I will share it with the team. Your dad was such a huge part of the home and helped shape so many parts of what we do, helping design the garden areas, getting involved in recruitment, the menu planning and not forgetting his wonderful letters - we miss them so much. It was a privilege to take care of your dad and the whole team felt so much grief when he left his home for the last time, he will never be forgotten.

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Review from A B (Granddaughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is such a relief to know that my Gran is safe and cared for. Every time I visit there is such a lovely atmosphere. The staff are friendly and welcoming. The residents are given quality care and included in making decisions about what they do with their time, both day to day and in the long term.
I am constantly reassured that the decision to move here was definitely for the best. Thank you to everyone at Harwood Court.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for taking the time to complete your review, It is so important to us that everyone is in control of their lives in their home here at Harwood Court and it is lovely that you have noticed that. I do agree your Gran appears to really enjoy being here and is starting to create some bonds with our other residents, which is wonderful. I will share your lovely review with our team who will really appreciate your feedback.

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Review from Geoff B (Son of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely place it's definitely a home from home. All staff are extremely pleasant and helpful and nothing is too much trouble. Mum's health appears to have improved immeasurably since she became a resident here. She is happy and enjoys all the activities. Always clean and presentable too.
Cannot
recommend this place highly enough.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for your review, I am so pleased that you are happy with your mum's care. She has been on a real journey since she came to live with us and I do agree her health and wellbeing have improved greatly, she has such a beautiful smile every day when I say good morning to her. I will share your review with our team and as always if there is anything else we can do please let us know.

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Review from Ken B (Son of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mam first came to Harwood she isolated herself and was reluctant to join in with the activities, even eating her meals alone in her room. Now she is settled she participates a lot more and is clearly enjoying herself. The staff have been instrumental in this change, being consistently positive
and always treating her with kindness.
I live in Chesterfield and management have been excellent in keeping me informed of even minor changes.
I cannot thank you all enough.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for taking the time to complete a review, your mum has been on a journey with us and it is great to see we have now been able to get her engaged in activities and socialising with others. We have really noticed a positive change in her wellbeing. Your mum is so lucky to have such a wonderful family around her. I hope, over the coming months, you can all come into the home and enjoy taking part in activities with your mum.

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Review from K K (Daughter of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing with residents and family members. Cleanliness of care home excellent, management very approachable.
I am extremely grateful for the care provided for my Mam.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for the lovely review, the team try really hard to keep the home clean and tidy even through our refurbishment so I am pleased this is noticed and appreciated. We value every resident and not only care for them but also their family members, this is a culture which is led by our values which underpin everything we do. We look forward to continuing caring for your mum and supporting you all in any way we can.

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Review from Susan B (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is so happy living here, which makes me very happy. The level of care is excellent and the residents all seem very happy. The staff are fantastic and there are a lot of activities for the residents so they don't get bored. Fantastic staff and care home.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for completing the review, we all care a lot for your mum and she is a huge part of our family here. I am so pleased you are happy with your mum's care and she definitely does enjoy the activities. The way your mum has improved from when she first came to live at the home has astounded me, her caring nature shines through every day and she is a joy to be with.

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Review from Audrey L (Daughter of Resident) published on 24 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been extremely happy with the care my mum receives after being unsure of a care home in general. I now feel it's been the best choice and as a care home, I couldn't have chosen better! I enjoy my time with my mum when I visit and I am made to feel very welcome, so thank you.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for the lovely review, we love having your mum live with us, she has settled in so well and it was lovely to hear her say she wanted to stay after being here for a few days. I will share your comments with the team and I hope you both enjoyed your afternoon tea here at the home.

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Review from Ken C (Son of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been here for 1 month but she is happy and settled already.
She is benefitting from the friendly staff and activities.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for completing a review, I know how much of a tough time your mum has had and it is beautiful to see her flourish here at the home, she really does love chatting with the staff and other residents. She has a beautiful smile and I hope she goes from strength to strength with us.

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Review from C W (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was only here for respite, but good luck to them getting her home as she loves it here. She loves the staff so much and is dreading leaving.
Thank you so much to all the staff for making us both feel so welcome.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for the review, it was a pleasure to have your mum living with us for a little while, she is such a beautiful lady with a kind heart and we would have loved her to stay. I have shared your review with the team who are all very grateful.

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Review from Judith P (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the best thing for my father to enter Harwood Court, it was also his choice. The care, love and kindness given were amazing. Staff became family to the residents during lockdown when no one could visit. They kept residents safe and well.
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you so much for your wonderful review, we all miss your father so much, he was such a kind and caring man. We were so lucky to meet him and spend so many special moments with him. We will also miss you as you became part of our Harwood Court family too.

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Review from Kit T (Son of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are attentive and care for the residents. Also, in all communication with the staff, it is easy to see that they care!
Reply from Sarah Bell, Home Manager at Harwood Court

Thank you for your review. The staff do care deeply about every resident, caring for your loved one is an absolute privilege. Our team embody the MHA values and I will share your kind words with the team who will really appreciate your feedback, thank you.

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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Harwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Harwood Court is calculated as follows: ( (67 Excellents x 5) + (17 Goods x 4) ) ÷ 84 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Harwood Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

George

George Ward

Job Title: Registered Manager Joined: 2025

Experienced and enthusiastic to provide services to an exceptional standard, our new manager, George, joined us by transfer from MHA, where he had managed the service for the former providers over the last two years.

Rachel

Rachel Moran

Job Title: Admin manager Joined: 2025

A qualified administrator, Rachel joined the service in January 2025 and currently further supports group growth and operations.

Frequently Asked Questions about Harwood Court

What types of Care is Harwood Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harwood Court have?

There are 35 Single Rooms.

What are the Facilities & Services at Harwood Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harwood Court to the centre of Cramlington?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harwood Court to verify any information. View our terms and conditions. Harwood Court has an Enhanced Service - more info.