Harwood Court, Cramlington, Northumberland
Harwood Court, Cramlington, Northumberland
Harwood Court, Cramlington, Northumberland

Harwood Court offers a friendly care service within a homely environment, ideal for individuals with daily healthcare needs who are also looking to achieve a comfortable retirement.

Pleasant grounds and a conservatory add to the qualities of the home and an interesting itinerary of activities and events means that residents have a lot to enjoy and get involved with.

All rooms are en-suite with provision for thirty-five service users in total.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Old Age

Single Rooms: 35

Rooms with ensuite WC: 35

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harwood Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Harwood Court has a Review Score of 9.4 (9.416)

The Review Score of 9.4 (maximum of 10) for Harwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Harwood Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.416 for Harwood Court is calculated as follows: ( (66 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 125 Ratings = 4.416

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Harwood Court is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harwood Court?

  • Extremely LIKELY
    7
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harwood Court

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    3
  • Sister-in-law of Resident/Service User
    1

My mum has settled into Harwood Court after about 5 months. All good, caring staff, and each time I visit I know Mam is in good hands with very caring staff, right through Harwood Court - carers, cook, domestic staff, residents and residents' family. So all good for me at Harwood Court. If there was a problem it will be dealt with as soon as possible.

How likely would you be to recommend Harwood Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother dreaded going into a care home, but once installed in this facility, she soon changed her mind. The staff are superb, the management are tremendous, they have looked after her really well, it's just a shame MHA won't employ more carers because if there were more of them then the service would be even better.

The girls are genuine, caring, hard working and the maintenance man is great. The chefs cook amazing food and it never looks in need of a clean. Overall excellent.

How likely would you be to recommend Harwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After the best part of a year, the home still provides the same high level of care and compassion that I saw at the beginning.
A very good home indeed!!!

How likely would you be to recommend Harwood Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Caroline Thomas, Home Manager at Harwood Court responded to this review on 07 Jul 2017:

Thank you for your lovely comments.
It's always good to hear that we are getting it right.
Your Mum is an exceptional woman, her strength is inspiring! She is a huge part of our family.

My mum has been a resident at Harwood Court for over 2 1/2 years. During all this time she has been treated with care, dignity and respect. The management and staff including cooks, carers and handyman are attentive and above all caring. Harwood Court may not be modern and have fabulous facilities of a newly built home but we could not have found a better place for her to live out her final years. It truly is a "home".

How likely would you be to recommend Harwood Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Caroline Thomas, Home Manager at Harwood Court responded to this review on 30 Jun 2017:

Thank you for your lovely comments, it is a privilege to be able to support your Mum, We all look forward to your visits. Not to mention your sense of humour! The support you have given us over the years, from planting flowers to creating place settings for Christmas is always appreciated.

We find the home clean and pleasant.

How likely would you be to recommend Harwood Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Good

I feel confident that my mother is being well cared for by the staff and management at Harwood Court.
I feel that the staff genuinely care for her and her needs.

How likely would you be to recommend Harwood Court? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Caroline Thomas, Home Manager at Harwood Court responded to this review on 09 May 2017:

Thank you for your lovely comments. The staff and I are all so fond of your mother. There wasn't a dry eye staff or residents, when she went to her Grandaughters wedding, a beautiful lady.

My Mum is settling down very well now in Harwood Court. The staff and the care and support they give are excellent. They are very attentive to my Mum's needs and very patient with her. This is well appreciated as her present memory is not good and she needs reassurance and much repetition to clarify her understanding. There are activities organised every day for residents and plenty of opportunities to interact. The expertise and attitude of management are excellent. Thank you.

How likely would you be to recommend Harwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Thomas, Home Manager at Harwood Court responded to this review on 22 Mar 2017:

Thank you for your lovely review.
I know that the staff really appreciate it when their hard work and dedication is recognised.
Your Mum is a pleasure to look after, her humour is contagious!

Care seem adequate but they appear to be short staffed and unable to cope when things are busy.

How likely would you be to recommend Harwood Court? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

I find the care home to be very good and the staff friendly. Since the home has filled up, it, at times, becomes slightly disruptive with some of the louder residents.

How likely would you be to recommend Harwood Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Caroline Thomas, Home Manager at Harwood Court responded to this review on 15 Feb 2017:

Thank you for the lovely comments about the staff.
I will pass them along to all staff.
Although the communal areas do get busy many people have commented on how nice it is to see the lounge so lively.

My Mam is very happy at Harwood Court. She was initially admitted after a series of hospital admissions that started after a bad fall. With a long-standing heart condition, her residence at HC became essential. Initially, Mam did not want to stay. This lasted for about two weeks! You could not drag her away now. She knows that she is well cared for. All the staff are very friendly and helpful. They try very had to make sure they meet the needs of the residents. I do think that, at times, staffing levels could be higher, particularly now as Harwood Court is reaching capacity.

How likely would you be to recommend Harwood Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caroline Thomas, Home Manager at Harwood Court responded to this review on 23 Jan 2017:

Thank you for your very kind comments I will pass them along to the staff.
We are all pleased at the ease with which your Mum has settled into her new home.
She is a pleasure to care for.

My sister in law thoroughly enjoyed her week at Harwood Court, despite being very reluctant to have respite for the first time. From the onset, we were made to feel very welcome by both staff and residents and everyone was so helpful. Her room on the first floor was was beautifully decorated and furnished, with access by lift.
Throughout the week, there were many activities to join in, and she was encouraged to do so.
The catering staff produced appetising, well presented meals which were really appreciated.
The care staff showed genuine concern for the welfare of the residents and we felt the 'family' atmosphere as soon as we entered the building.
Being a Methodist Care Home was a bonus for us and we were able to join in services, (something that she is now unable to do from home), and talk to the chaplain.
Not only did my sister in law feel supported, her husband and myself were 'included' in the care package.
A big thank you to you all.

How likely would you be to recommend Harwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Caroline Thomas, Home Manager at Harwood Court responded to this review on 15 Mar 2016:

Thank you very much for your kind words. We have thoroughly enjoyed looking after your Sister in Law. You are right she was very nervous on arrival but very quickly became one of our family. It was our pleasure to look after such a warm and friendly lady and with a great sense of humour! We look forward to seeing her again. I will pass your lovely comments on to the staff team. It is lovely to know that the care we provide is appreciated.

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