Harwood Court

Mam came in as respite. To be honest, met my sister-in-law came to Harwood Court to visit 1st and after our visit, we didn't want to look at any more, it's a friendly, relaxed place, that always has time for you and your family. The staff from laundry, kitchen, maintenance and the carers (amazing bunch) to management will go out of their way to make sure mam is happy and well cared for. It's not the poshest but it's most defiantly the best. Can't recommend the carers and staff enough. Can it be improved, absolutely but as far as the staff go, they are the best.

The staff are always a pleasure and my Nana is much loved and well looked after. They always have time to talk and let me know how my Nana has been. It is a bright, spacious and immaculately clean home. My Nana loves it. She never has a bad word to say and she has even offered to get us a room!

It is a great relief to know Mum is in such good capable hands. As Mum's condition has changed due to the onset of dementia it is very reassuring to see how much tender care goes into looking after and meeting her needs in a thoughtful, caring and professional manner.

Our mam originally came into Harwood Court for respite as she had been ill after two stays in a hospital. Her mood was very low and she had stopped looking after herself. The change after two weeks was amazing she continued to improve both mentally and physically. We put this down to the care she had received from the staff and management and the good nutrition. She has now decided to make her home at Harwood Court as she feels safe and cared for here.

They also treat everyone with respect and we are confident that their combined efforts will ensure the proper outcomes with patient care.

From the first contact with Harwood to now, their friendliness and professionalism have been excellent. The warmness of their welcome has made my mother feel so at home and special. She always said "anything and everything I need I have only to ask and it appears". The staff made her feel so special and cared for her and my family with a great sense of humour.

Our initial meet with staff 'dressed as an elf' lifted the mood from the start. My mother-in-law was made to feel at home, welcome and safe. I cannot commend Harwood more highly, as a nurse myself I have high expectations and these were met without question. Allowing us as a family to feel able to rest knowing our mumsy was happy in her final chapter of life. Thank you.

Harwood Court is very friendly and homely. I find the staff caring and I like my room.

My mum has settled into Harwood Court after about 5 months. All good, caring staff, and each time I visit I know Mam is in good hands with very caring staff, right through Harwood Court - carers, cook, domestic staff, residents and residents' family. So all good for me at Harwood Court. If there was a problem it will be dealt with as soon as possible.

My mother dreaded going into a care home, but once installed in this facility, she soon changed her mind. The staff are superb, the management are tremendous, they have looked after her really well, it's just a shame MHA won't employ more carers because if there were more of them then the service would be even better.

The girls are genuine, caring, hard working and the maintenance man is great. The chefs cook amazing food and it never looks in need of a clean. Overall excellent.

My mum has been a resident at Harwood Court for over 2 1/2 years. During all this time she has been treated with care, dignity and respect. The management and staff including cooks, carers and handyman are attentive and above all caring. Harwood Court may not be modern and have fabulous facilities of a newly built home but we could not have found a better place for her to live out her final years. It truly is a "home".

We find the home clean and pleasant.

My Mum is settling down very well now in Harwood Court. The staff and the care and support they give are excellent. They are very attentive to my Mum's needs and very patient with her. This is well appreciated as her present memory is not good and she needs reassurance and much repetition to clarify her understanding. There are activities organised every day for residents and plenty of opportunities to interact. The expertise and attitude of management are excellent. Thank you.

Care seem adequate but they appear to be short staffed and unable to cope when things are busy.

I find the care home to be very good and the staff friendly. Since the home has filled up, it, at times, becomes slightly disruptive with some of the louder residents.

My Mam is very happy at Harwood Court. She was initially admitted after a series of hospital admissions that started after a bad fall. With a long-standing heart condition, her residence at HC became essential. Initially, Mam did not want to stay. This lasted for about two weeks! You could not drag her away now. She knows that she is well cared for. All the staff are very friendly and helpful. They try very had to make sure they meet the needs of the residents. I do think that, at times, staffing levels could be higher, particularly now as Harwood Court is reaching capacity.

A big thank you to you all.