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Elm Bank Care Home

Dene Road, Hexham, Northumberland NE46 1HW
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Elm Bank Care Home, Hexham
Elm Bank Care Home, Hexham
Elm Bank Care Home, Hexham

Elm Bank Care Home is conveniently located in a quiet residential area of Hexham, offering residential care to people with a range of needs. The care provided includes help with everyday tasks, specialised support for people living with dementia, care for younger people with physical or learning disabilities, as well as respite care.

All areas of the home are fresh and cheerful and give residents the choice of lively or quiet...  

Care Provided by Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,345From £1,345
Residential Dementia CareFrom £1,405From £1,405

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Elm Bank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • John Shiells(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking with easy access to the home.

Elm Bank Care Home Reviews (90)

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9.4

Elm Bank Care Home has a Review Score of 9.4 (9.378) out of 10, based on 16 reviews in the last 2 years. Over all time Elm Bank Care Home has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from L W (Daughter of Resident) published on 21 July 2026 Submitted via Postal Card
Overall Experience

My dad has settled really well since he has been at Elm Bank. A temporary arrangement initially but now permanent and all of the management / staff have made this a seamless process. My dad and my family have built a rapport with the staff who are always friendly, caring and attentive and remain professional at all times. The communication is very good so we are made aware of any changes as they happen. Very happy with the arrangement.

Reply from Maxwell Andrews, Marketing Lead at Elm Bank Care Home

Thank you for your kind words. We're really pleased your dad has settled so well at Elm Bank and that the move from temporary to permanent felt seamless. Building that rapport with families matters to us, as does keeping communication clear so you're always in the loop. We'll pass your thanks on to the management and staff.

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Review from E S (Friend of Resident) published on 23 June 2026 Submitted via Postal Card
Overall Experience

We had a very easy transition for our lovely neighbour who is like family to us. The staff were very supporting, caring and understanding.

Reply from Michael Wood, Content Marketing Manager at Elm Bank Care Home

Thank you so much for your kind words and review of our home. We are so pleased to hear about your positive experience, especially in regards to the care that your neighbour has received. Your review is much appreciated.

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Review from Sandra H (Daughter of Resident) published on 29 December 2025 Submitted via Postal Card
Overall Experience

We find the staff at Elm Bank very friendly and caring, and always feel that we are leaving our Mam in safe hands. She is settled and seems content. We are always consulted as soon as there is any problem with her health, and a doctor is called whenever necessary. She joins in activities provided and is in a good routine.

Reply from Paul Millar, Client Relations at Elm Bank Care Home

Many thanks for taking the time to review our home . Your kind words in recognising the great work the home team provide is much appreciated and I will of course make sure I share them with the Elm Bank family

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Review from B B (Son of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

Dad is well looked after and settling into his new home. The staff are taking good care of him. He has everything he kneeds. His room is small wich is an ideal size for him as there are plenty of day rooms to use.

Reply from Paul Millar, Client Relations at Elm Bank Care Home

Thank you for taking the time to review our home . We are dleighted at how well Dad has settled in . Your kind words are greatly appreciated and I will of course share them with the Elm Bank team .

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Review from P B (Son of Resident) published on 18 December 2025 Submitted via Postal Card
Overall Experience

Elm Bank Care Home and there staff have been fantastic and professional in helping my dad settle in. The activities that they offer to dad are exactly what he needs at this moment.

Reply from Paul Millar, Client Relations at Elm Bank Care Home

Thank you for taking the time to review our home . We are delighted at how your Dad has settled in . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family .

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Review from G A (Niece of Resident) published on 18 December 2025 Submitted via Postal Card
Overall Experience
I have found the staff very helpful, and very supportive to my uncle. Sadly he can ve a bit difficult at times. However, this is more from frustration at his situation rather then anything anyone has said or done.

All the staff are welcoming, he doesn't engage in the activities so I can't comment.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Thank you for choosing Elm Bank for your uncles care and taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to Home team .

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Review from I A (Nephew of Resident) published on 27 November 2025 Submitted via Website
Overall Experience
I have found Elm Bank to give an excellent , caring service to my Aunt and Uncle.
They both seem happy , clean , well fed and engaged when I visit.
The care home have entertain for the residents that I know both my Aunt and Uncle enjoy.
The care home website has some great photographs of these events.

I would also like to give credit to the staff , always friendly , always remembering your name , always helpful , especially as I am not local to the area.

Reply from Paul Millar, Client Relations at Elm Bank Care Home

Many thanks for taking the time to review our home . It is a privilege to care for your Aunt and Uncle . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family

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Review from Francis S (Son-in-law of Resident) published on 31 July 2025 Submitted via Website
Overall Experience

We are very happy with the care provided to my mother-in-law, now 97, at Elm Bank. The home is well staffed and staff are always on hand and know how she is doing. They come across as caring and competent. She has put on weight so the food must be okay- and we like the fact that there is a dedicated dining room. Realistically, we don't think we could find anywhere better suited to her needs.

Reply from Paul Millar, Client Relations at Elm Bank Care Home

Thank you for taking the time to review our home and recognise the brilliant work that the Elm Bank team provide . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family.

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Review from H L (Daughter of Resident) published on 12 May 2025 Submitted via Website
Overall Experience

My mum has had 2 stints at Elm Bank care home for respite care and I am very impressed with how well she was looked after. Her room was clean and bright and the team helped us make sure she was comfortable. Meals were excellent - mum particularly enjoyed the home made cakes, puddings and biscuits. I was offered lunch a couple of times and food was tasty and well cooked. I would definitely recommend Elm Bank to anyone looking for respite or longer term care for a relative.

Reply from John, Home Manager at Elm Bank Care Home

Thank you for your lovely feedback. We're so pleased to hear your mum felt comfortable and well cared for during her time at Elm Bank. It's great to know she enjoyed the meals, especially the homemade treats! We'll be sure to pass your kind words on to the whole team. It means a lot to know you'd recommend us.

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Review from S B (Daughter of Resident) published on 14 January 2025 Submitted via Website
Overall Experience

My mum was a resident for little more than 4 months. She sustained more than 7 unwitnessed falls during that time, the last of which causing her to fracture her femur. She was admitted to hospital and died of post surgical complications. I regret ever deciding that mum would be better cared for in Elm Bank. There were many aspects, too many to mention, of her care that fell short. I would not recommend this care home.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

We are deeply sorry to hear about your loss and the concerns you've shared regarding your mother's care. Please accept our heartfelt condolences during this difficult time. We understand how distressing this experience has been for you. As you are aware, in September last year, we addressed your...  

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Review from David C (Son of Resident) published on 3 December 2024 Submitted via Website
Overall Experience
We are very pleased with the care and support our Mam receives. She is settled at Elm Bank and it is reassuring to us that she is safe, her needs are well met and she continues to thrive.

The family are always made to feel welcome when we visit. The staff maintain good contact with us when necessary and are committed to providing personalised care for our Mam. Thank you.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that your Mam is settled and thriving at Elm Bank. Our team is dedicated to ensuring all residents feel safe, supported, and cared for in a way that meets their individual needs....  

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Review from Jill H (Daughter of Resident) published on 11 November 2024 Submitted via Website
Overall Experience

Our mam has been a resident at Elm Bank for 4 months. We are delighted at how well she has settled in. The staff are all amazing, they are kind, helpful and very dedicated. They treat the residents with great care, attention and dignity. The communication is excellent. We're kept informed of any issues that mam may have and informed of any upcoming medical appointments. The food looks delicious and there is always a good choice. The afternoon cuppa seems to be a firm favourite with mam, and she loves the homemade cakes and biscuits. We always feel so welcome when we visit. We often take our two golden retrievers in and they absolutely adore the attention that they get from everyone in Elm Bank...and the treats! We are so relieved that we have found such a wonderful place for mam. We know she is well cared for, safe and secure and we can't thank the staff enough. We have had a bad experience with a previous home and cannot express how different Elm Bank is. Well done to all!

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for sharing such heartfelt words about your experience at Elm Bank. We're overjoyed to hear how well your mam has settled in and that you feel confident and reassured with her care. Our dedicated team truly cares about creating a warm, safe, and supportive environment for every...  

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Review from C J (Brother of Resident) published on 7 November 2024 Submitted via Website
Overall Experience
My brother treated with care and respect from all the staff. They keep me informed of how well his is and are very flexible in allowing visits etc.

Having experience of other care homes with other relatives, this is definitely the best I have experienced

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for your kind words and for sharing your experience with us. We're truly glad to hear that your brother feels cared for and respected, and that our communication and flexibility make a positive difference for you. Your praise means a great deal to our entire team, and we're honoured to be considered the best care home you've experienced. Thank you for your trust and support!

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Review from Simon John H (Resident / Service User) published on 1 November 2024 Submitted via Website
Overall Experience

I have been a resident at Elm Bank Care Home since 30th of June 2023. I moved in after a long stay in hospital because I need knee replacement surgery. I have had one knee done but I am on the waiting list for the second one and I can't go home because I can't walk and use a power wheelchair. l like staying here all the staff are very friendly and helpful the rooms are very nice and the food is good and I can go out in to town when l like. l have the choice to do activities or sit in the lounge but I prefer to keep myself to myself and stay in my room. I also have my meals in my room. At first, I wasn't very keen about moving in here but I have gotten used to it and I have come to terms with the fact I am unable to go anywhere else at the moment.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for sharing your experience with us. We're pleased to hear that you're feeling comfortable and settled at Elm Bank Care Home, especially after the challenges of your hospital stay. Our team is committed to creating a warm and supportive environment, so it's wonderful to know you...  

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Review from Deborah S (Daughter of Resident) published on 30 August 2024 Submitted via Website
Overall Experience

My mother was a resident at Elmbank for just over 6 years until her passing in January. She was always treat with kindness, care and compassion with a lot of humour thrown in too. Her room was bright, airy and always very clean. Any concerns we had were always listened to and dealt with promptly. I always felt that she was treat as not just a resident but one of the 'family' We were always made to feel welcome whatever time of day we visited, my favourite being around 3pm for a cuppa and a piece of home baked cake which was always delicious.

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Review from Tracy R (Granddaughter of Resident) published on 28 August 2024 Submitted via Website
Overall Experience

Staff are always happy and friendly going the extra mile to give everyone a bit of personal time. A nice welcoming home from home. Food is great and coffee time cakes are often homemade. Activities and events are tailored to the residents so everyone enjoys something.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you so much for your wonderful review! We're thrilled to hear that you feel at home here at Elm Bank Care Home. Our team takes great pride in creating a warm, welcoming environment, and it means the world to us that you've noticed the effort we put into making each day special for our...  

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Review from Gillian C (Relative of Resident) published on 14 June 2024 Submitted via Website
Overall Experience

I had my mother in here previously and when my aunt needed a home this was a first choice. The staff and management have always been friendly, approachable and helpful whenever you go in. Residents are treated like family and would not hesitate to recommend Elm Bank to anyone else. Well done to all.

Reply from Jackie Brook, Customer Relationships at Elm Bank Care Home

Thank you for your kind words about Elm Bank Care Home. We're delighted to hear that both your mother and aunt had such positive experiences with us. Our dedicated team truly strives to treat every resident like family. Your recommendation means the world to us!

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Review from Karen E (Daughter of Resident) published on 23 May 2024 Submitted via Website
Overall Experience

Very caring and helpful staff who keep us fully informed and updated when required. Mum is very settled and enjoys most aspects of life at Elmbank, particularly the food! Elmbank have provided an interesting and varied programme of visitors and events which help to keep her stimulated and entertained. All in all, we are happy with the ethos and care provided.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

Thank you for your wonderful review. We're delighted to hear that your mum is settled and enjoying life at Elm Bank, especially the food and activities. Your positive feedback about our caring staff and varied programs means a lot to us. We're pleased you're happy with the care and ethos we provide.

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Review from Michael B (Friend of Resident) published on 16 May 2024 Submitted via Website
Overall Experience

Always found the staff to be helpful and caring - easy to discuss any problems and come to a solution if required with staff and management. Would definitely recommend it to anyone looking for a warm friendly place to take care of loved ones.

Reply from Jackie Brook, Care Relationships at Elm Bank Care Home

We're truly grateful for your kind words about Elm Bank Care Home! Providing helpful and caring support to our residents and their families is at the heart of what we do. It's wonderful to hear that you've found our staff and management approachable and responsive to any concerns or needs. Creating...  

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Review from J C (Daughter-in-law of Resident) published on 24 March 2023 Submitted via Website
Overall Experience

We are so pleased with the care our mother is receiving. The genuine care for her as a person and her well being is evident. The staff team have been excellent, keeping us informed and updated when there has been a need for this. We appreciate how busy and stretched the service is, nevertheless all staff are pleasant and polite and will call us back when they promise to do so. It reassuring for the family that our mother is in a setting where her needs are being met and she is safe and secure. Thank you all for everything that you do.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Many thanks for taking the time to review our home. We are very proud of the team at Elm Bank and are delighted that you have chosen to recognise this. It is our pleasure to care for your mum and I will of course pass on your kind words to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 February 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (4)

Meet the Team (2)

John Shiells
John ShiellsJob Title:Site ManagerJoined: 2021
ROLE: Site Manager of Dene Grange & Elm Bank Care Homes
CAREER: John’s career started back in 1992, when he went to work in a day care center as part of an employment training placement.
Within two years, John was a home care assistant for Newcastle City Council and then progressed to a Domiciliary Care Manager.
John decided he wanted to work in a care home setting and started as a bank Care Assistant in December 2010 moving up to a Senior Care Assistant in February 2011.

John finally took the plunge to become a Home Manager in July 2011 at The Lodge Care Home, moving onto Elm Bank in 2019 and now with the edition of Dene Grange.

Elm Bank Care Home
Elm Bank Care HomeJob Title:The Care Team

So much to be proud of at Elm Bank Care Home where the care team celebrates its Care Quality Commission inspection!

Frequently Asked Questions about Elm Bank Care Home

What types of Care is Elm Bank Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm Bank Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Elm Bank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Elm Bank Care Home to the centre of Hexham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Bank Care Home to verify any information. View our terms and conditions. Elm Bank Care Home has an Enhanced Service -more info.