Elm Bank Care Home, Hexham, Northumberland
Elm Bank Care Home, Hexham, Northumberland
Elm Bank Care Home, Hexham, Northumberland

Elm Bank Care Centre, twinned with the neighbouring Dene Grange, has been purpose-built to achieve high standards of residential care.

Together with a comfortable interior, Elm Bank residents enjoy beautiful scenery, mature gardens with flower beds and an activities programme that occasionally includes mini-breaks to continental locations.

Carers have excellent training and qualifications, as well as an attitude that service users can put their faith in, feeling confident their long-term security is protected.

Group: Four Seasons Health Care

Person in charge: Jayne Appleby (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 40

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elm Bank Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Elm Bank Care Home has a Review Score of 9.7 (9.704)

The Review Score of 9.7 (maximum of 10) for Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Elm Bank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.704 for Elm Bank Care Home is calculated as follows: ( (228 Excellents x 5) + (79 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 314 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Elm Bank Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 21 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elm Bank Care Home?

  • Extremely LIKELY
    25
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elm Bank Care Home

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

The staff are always very friendly and helpful. They always keep me updated on any issues.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 08 Nov 2017:

Thank you, Maureen, for sharing your recent experience of Elm Bank Care Home. We really appreciate you taking the time to let us know how we are doing. Take care!

My mother-in-law who is 100 years old moved to Elm Bank Care Home in July 2017 and it has given her a new lease of life. She had become isolated, lonely and anxious living independently even with carers three times a day. Due to her total deafness, partial sight and frailty, she just stayed in her room unless taken out by the family. All the staff at Elm Bank are cheerful with a ready smile and caring attitude. The carers, activities coordinator, laundry staff and cleaners take time to communicate by writing on her whiteboard. Her hair, nails and clothing are immaculate. She now eats in the dining room with the residents and her appetite has returned. She will sit in the lounge and talk to people. Takes part in organised activities and even danced at a Tea Dance!
We can't thank Elm Bank enough for all the care and consideration they give her and given her confidence again.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 20 Oct 2017:

Thank you for sharing your recent experience of Elm Bank Care Home. We are pleased to learn that it has been so positive. Our staff are committed to providing the best possible experience for all of our residents, so it is rewarding to hear that your mother has settled into our family nicely. It is fantastic that she is enjoying the activities and spending time with others around the home. Thank you for letting us know how we are doing, we really appreciate your kind words - its what motivates us to do even more! We look forward to your next visit. Take care!

We had a frank and meaningful discussion regarding my uncle. We are pleased with the care given to my relative and do hope it continues. Social activities at the home are good, the staff gave him a 106th birthday "party" which he did appreciate.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 13 Oct 2017:

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Elm Bank Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are pleased to hear that your uncle enjoyed his 106th birthday party! We look forward to your next visit. Take care!

I find the atmosphere very pleasant. The staff are extra kind, supportive and very friendly.
My cousin's problems are well supported and I am informed if he has personal issues, which are dealt with professionally.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 04 Oct 2017:

Thank you, Pat, for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother has been resident at Elm Bank for a number of years, and I am very happy with the staff, and the care and respect given to my mother.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 04 Oct 2017:

Thank you, Anthony, for sharing your recent experience at Elm Bank Care Home. It is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you on your next visit. Take care!

My friend looks well cared for and happy. I personally would become a resident if it's ever necessary.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 22 Sep 2017:

Thank you, Eunice, for sharing your experience at Elm Bank Care Home. We are pleased to hear that your friend is happy at our home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again on your next visit. Take care!

My dad seems very relaxed most of the time in Elm Bank. He has a very good relationship with most carers and he feels safe.
He enjoys his food too. The manager has her finger on the pulse and a very good rapport with her staff.
All in all a high-quality care home.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 15 Sep 2017:

Thank you for your kind comments about your recent experience at Elm Bank Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

This home and its excellent staff are a credit to its owners. It is clean, well decorated and furnished and with a friendly atmosphere and relaxed feeling between residents and staff.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Carl Duncker, Marketing Manager at Elm Bank Care Home responded to this review on 15 Aug 2017:

Thank you, Philip, for your feedback. We were delighted to hear about your positive experience at Elm Bank Care Home.

I visit my friend most weeks for approximately one hour, she seems content.
I find the staff friendly and helpful.
One criticism: Often, according to the visitor's book, there are one or two visitors yet the car park is full. I am disabled and need a space.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Elm Bank has provided my mother with friendly and dignified care tailored to her needs and wishes, always delivered with a sense of humour. The staff are quick to recognise and act on any medical or personal issues that may occur.
They welcome me as a part of their care home 'family' when I visit and inform and involve me in all aspects of her care.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Both the management and all the levels of staff, treat the residents with the utmost levels of help, kindness and dignity.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mom moved into the home in February. Despite this being a difficult time for her getting used to new surroundings, the staff were very caring and understanding. She has settled in well and enjoys the activities they put on.

Nothing is too much trouble for the staff, spending time with all the residents. I would not hesitate to recommend this home to others.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been a resident here for four months now. The staff are very kind and attentive and are looking after me very well. The facilities ar good, with a regular hairdresser coming in and activities being organised for us in the lounge.
I am enjoying being here.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A very happy place to live. The staff are so helpful and kind.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother who is becoming very confused was admitted to Elm Bank 10 days ago. She was reluctant to move but to my surprise has settled much better than expected, mainly because the staff have been so caring and supportive. They redecorated her room prior to admission and hung pictures, curtain rails and shelves. My mother enjoys the meals and loves the circular lounge upstairs. When she asked about changing her room to be near that lounge, instead of expressing frustration (as I did) the staff kindly said it was possible. We'll wait and see.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father is well looked after with kindness and humour. His behaviour is sometimes difficult and irritating but the staff are great, and the manager is a star.

How likely would you be to recommend Elm Bank Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My cousin has been living in Elm Bank for three months now. She was very sad to leave the house she had lived in for many years and was very proud of her garden. However, her short-term memory loss became an increasing problem and she has recently been diagnosed with Alzheimers.
Elm Bank was a warm and welcoming place when she first moved in. Nothing was too much trouble for the staff who were very kind and helpful. My cousin is very happy in Elm Bank and has made some new friends, she says she couldn't have found a better place. The care and kindness she receives is exemplary.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy coming to Elm Bank Care Home because it serves my care. When I come here, my wife can go and do her interests. I have made many friends since I have been here and join in with the varied activities.

How likely would you be to recommend Elm Bank Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Value for Money: Good

I have nothing but praise for the staff and home. My mother is always treated with respect and dignity. The staff are always very friendly, approachable and caring as though they are treating their own family. They have made my mam feel as though this is her forever home. The home is a warm, friendly and happy home. Thank you.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think Elm Bank is a very good care home. I have a nice room and I am well looked after. I enjoy all the meals I am given to eat. I think the staff are very caring. I have made quite a few friends here too. I think the home is in an excellent location. I am very happy living here.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A professionally run, caring home.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good caring staff, very good facilities. The care home itself is kept in good and clean condition.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live at Elm Bank Hexam and am very happy here. I have made lots of friends and enjoy the activities, there is always someone to help me.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I came to live at Elm Bank after living on my own became too much for me. I needed more care and Elm Bank seemed to suit my needs. I have been happy living here ever since. I think the staff are very nice, my room is lovely and the food is excellent. I have no complaints to make.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was living at home and then I came in here to see if I liked it. I decided that I liked it so much that I thought it would be the best place to stay. I moved in and found to my delight that the staff were excellent with me. I liked my room and thought that the facilities were excellent. I enjoyed the food and the activities provided for me to be involved in.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Before I came in here, I was living at home with my sister but I was too heavy for my sister to lift - and so I decided to find a care home. I came into Elm Bank about four months. I have found it very enjoyable.
The staff are very helpful and caring. The food is good, and my room is very comfortable. I really enjoy being here.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Before I came here I was living in another home. I came here to come and look around with my family and decided that I really liked it. I moved in, and was given a lovely room. I have settled in and have now make some friends.
The staff are very nice to me, and make me feel comfortable. I would recommend this home to other people.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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