Elm Bank Care Home

Dene Road, Hexham NE46 1HW

Elm Bank Care Centre, twinned with the neighbouring Dene Grange, has been purpose-built to achieve high standards of residential care.

Together with a comfortable interior, Elm Bank residents enjoy beautiful scenery, mature gardens with flower beds and an activities programme that occasionally includes mini-breaks to continental locations.

Carers have excellent training and qualifications, as well as an attitude that service users can put their faith in, feeling confident their long-term security is protected.

Group: Four Seasons Health Care

Person in charge: Jayne Appleby (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 40

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elm Bank Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Elm Bank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 32 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Elm Bank Care Home is calculated as follows: ( (316 Excellents x 5) + (179 Goods x 4) + (23 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 527 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Elm Bank Care Home is based on 32 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 32 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Elm Bank Care Home has a Review Score of 9.5 (9.514) from 45 Reviews


Average Ratings

  • Excellent
    26
  • Good
    18
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elm Bank Care Home?

  • Extremely LIKELY
    35
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Elm Bank Care Home

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    11
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Cousin of Resident/Service User
    2
  • more

My mother has only recently moved in, but everyone has worked hard to make sure she is settled. All the staff are great and they tell us how she has been on every visit. She likes it which is the main thing of importance.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 18 May 2018:

Thank you for letting us know how we are doing at Elm Bank Care home. We are pleased to hear your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.

My mother has dementia but seems to be happy with the care she receives at Elm Bank Care Home.
The management is excellent and I am kept informed at all times about my mother's care.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 23 May 2018:

Thank you for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

My mum moved into Elmbank just before Christmas 2017 after her health took a turn for the worse. She changed from being a very independent lady to a very frail lady who needed help with day to day activities almost overnight.
This came as a big shock to both myself and her.
The staff did everything they possibly could to make this transition as smooth as possible for both of us.
The manager, carers, cleaners, housekeeping staff have all treated my mum with care, compassion and patience. They have even helped her to regain her sense of humour and I can't thank them enough!

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 18 May 2018:

Thank you, Deborah, for your kind comments about your recent experience at Elm Bank Care Home. It is great to hear it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I've noticed a great improvement in my mum since she came to Elmbank.
She's more content now and seems more at peace with herself and her world. All the staff are so nice to her and very helpful towards me.
Thank you.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 18 May 2018:

Thank you, Irene, for sharing your recent experience of Elm Bank Care home. We are happy to learn it has been so positive and that you have been pleased with the quality of our care. We look forward to seeing you again soon. Take care.

I am extremely satisfied with the care my mother receives from everyone at Elm Bank care home. All the staff are very supportive and attend to her needs in a professional manner. Have no reservations in recommending Elm Bank to anyone who needs care.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 15 May 2018:

Thank you, Elaine, for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The care home Elm Bank, Hexham has proved to be an excellent place for my father. He has received sympathetic care consistently throughout the 3/4 years he has been a resident. We could not have wished for a better place.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 15 May 2018:

Thank you for your kind comments about your experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a wonderful day.

Elm Bank gives my mother friendly and dignified care tailored to her needs and wishes. The staff quickly recognise and at on any medical or personal issues that may occur and keep me informed and involved in all aspects of her care.
My mother regularly tells me how happy and well looked after she is in Elm Bank.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 15 May 2018:

Thank you for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother moved into the home in December 2017 and settled into the home very quickly. All the staff and management have been very caring and supportive towards my mam and I saw an instant improvement in her mobility and anxiety issues.
Mam enjoys the friendly staff and residents activities, the food and in general terms feels "at home".

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 15 May 2018:

Thank you, Phillip, for your feedback following your recent experience at Elm Bank Care Home. We appreciate you taking the time to let us know how we are doing and we are happy to hear that you have been so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

Pleased overall, could be more group activities involving all residents.
The carers are all lovely.
Shame the new decor couldn't have included the resident's corridor.
Certain staff outshine others.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 15 May 2018:

Thank you, Gill, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your overall experience with Elm Bank Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Mum (Alzheimer’s) has been in Elm Bank for a year. Mum has mostly been happy & free from pain & anxiety in the past year – this is our priority.

It’s a fine line between talking with residents at the right level for each individual & coming across as condescending. Although all the residents on Mum’s floor have Dementia, they are still individuals with different needs of communication & support. Caring is very staff intensive. More staff would be good, but fees would need to increase to support this.

Two staff members, in particular, deserve singling out for their aptitude & hard work in communicating with the residents as individuals, adjusting their techniques to suit each of the residents.

We are made welcome by the staff on our frequent visits, with tea & biscuits. We (5 of us) even had Christmas Day lunch with Mum in her room – all organised by the staff.

We have nothing but admiration for Mum’s carers at Elm Bank. Many thanks for all your hard work - very much appreciated.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Elm Bank Care Home responded to this review on 02 May 2018:

Thank you, Elizabeth, for your wonderful feedback following your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Elm Bank Care Home is an attractive building in a lovely situation overlooking the river Tyne and Valley. It has a lovely residents lounge and good sized well-appointed rooms to which residents are able to bring pictures and belongings. Arranged on three floors means the residents are spread out and not overwhelmed by numbers of other people. The staff always offer a warm welcome and are cheerful, caring, kind, competent, pleasant and ever helpful. It is kept extremely clean, neat and tidy. As a non-resident, I have rated Elm Bank good though it probably is excellent but I can't ascertain certain aspects unless I was a resident, which I would happily be. Many thanks to the lovely staff.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 23 Mar 2018:

Thank you for your comments about your recent experience at Elm Bank Care Home. We appreciate you taking the time to let us know how we are doing and are happy to hear your experience has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

All staff are friendly, helpful and patient. Meals are freshly made on site. Rooms are clean and well maintained.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   4.2 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 23 Mar 2018:

Thank you, Quentin, for your feedback about Elm Bank Care Home. We appreciate you taking the time to let us know how we are doing and are happy to learn your experience has been so positive. We look forward to seeing you again soon. Take care.

My brother was admitted after being discharged from hospital and at that stage not able to look after himself. The friendly staff at the care home took good care of him, allowing him to go out every day and encouraging him to mix with other residents. Their help was tremendous and we are so grateful to them to help guide my brother so that he is now in sheltered accommodation.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   3.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 14 Mar 2018:

Thank you, John, for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Grandma has been in this care home for about a month. Very, very understaffed for the number of residents in there, sometimes I don’t even see a carer. The cleanliness is poor, the smell of urine makes me wretch I had to leave once, this seems to only be on the middle floor?
The “activities” they do are a joke I feel like my grandma is sat in her bedroom staring at 4 walls. I went on a night once and there wasn’t a sheet on the bed, a friend went the other day after dinner there was no sheet or duvet the housekeeper came said they didn’t have time to make it as they are understaffed?
The food; I have been at tea times and all it seems to be is soup and a sandwich, once I saw cheap chicken nuggets and burgers what sort of good nutrition is that? Every time I visit there is one particular woman shouting, pleading for help, it seems to take a long time for a carer to wander through. However, I do appreciate the “care” my grandma does get. There is one member of staff that is the most caring there.

How likely would you be to recommend Elm Bank Care Home? Unlikely

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Average Rating:   2.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 23 Mar 2018:

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.

My mother has now passed away, but her time at this care home was happy, settled and well managed. She had a good relationship with staff and other residents. She always commented on how much she enjoyed the food. She regularly told visitors how much she liked it there. She regularly joined in with activities and quickly became part of the home. It was always a pleasure to visit her in the home.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 15 Mar 2018:

Thank you, Kathryn, for your kind words about your experience at Elm Bank Care Home. We appreciate you taking the time to let us know how we are doing. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for such wonderful words.

My cousin has been living in Elmbank for over a year now. The staff are kind and caring and she is very happy living there. The home has a warm, comforting feel which I'm sure all the residents enjoy.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 07 Mar 2018:

Thank you, Edith, for sharing your experience of Elm Bank Care Home. We are pleased to hear it has been so positive! All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Food OK. Well cared for. Happy, nice comfortable bed. Staff very good.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   3.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 19 Jan 2018:

Thank you for sharing your experience at Elm Bank Care home. We are pleased to hear it has been so positive. We appreciate you letting us know how we are doing. Let us know if there is anything more we can do for you, we are always happy to help! Thanks again.

My husband attends Elm Bank as a day guest and I find the staff very flexible about the days he attends - they are always kind, attentive and have made him very welcome. When the time comes for him to have full-time care, I would hope that Elm Bank would have a place for him as he has settled in really well.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 15 Jan 2018:

Thank you, Sandra for sharing your experience of Elm Bank Care Home. Your praise and kind comments about our team mean a lot to us and we are e happy you have found our staff to be so supportive to you and your husband. We look forward to seeing you again soon.

My care has been excellent. The staff are friendly and caring here. I can relax and concentrate on getting well.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 12 Jan 2018:

Thank you, Alan, for sharing your experience of Elm Bank Care Home. We are happy to hear that it has been so positive. We appreciate you letting us know how we are doing. The care and well-being of every resident is our number one priority so it is rewarding to hear that you have been pleased with the quality of our care. Thanks again and have a wonderful day.

My friend, who I have power of attorney for, has been in this care home since March 2015 and I have been very satisfied with the care she has been given.

The staff (including management) have been so helpful and very caring to her. They have kept me informed of any problems arising from her care. I couldn't ask for better help than my friend and I have had.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 12 Jan 2018:

Thank you, Brenda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Elm Bank Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again for the lovely feedback. We look forward to seeing you again soon.

My daughter and I found this very friendly, hospitable and clean. No one could ask for better.

However, we live in South Shields so could not explain any prospect of living here.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 20 Dec 2017:

Thank you, Elsie, for sharing your recent experience of Elm Bank Care Home. We are so happy that is has been so positive. We really appreciate you taking the time to let us know how we are doing. Have a wonderful day!

My mother has gained weight and regained dexterity in her hand since her arrival at Elm Bank Care Home. The staff have kept me informed of her well-being and have done exactly what they hoped to do for her considering the upheaval in her life. I believe she has settled as well as could be expected which again is to the credit of the staff.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 06 Dec 2017:

Thank you for sharing your recent experience of Elm Bank Care home. We really appreciate you taking the time to let us know how we are doing. We are really pleased your mother has settled in so well!Your mothers wellbeing is our number one priority and it is rewarding to have the efforts of our hardworking staff recognised. Thank you once again. Have a wonderful day.

The staff are always very friendly and helpful. They always keep me updated on any issues.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 08 Nov 2017:

Thank you, Maureen, for sharing your recent experience of Elm Bank Care Home. We really appreciate you taking the time to let us know how we are doing. Take care!

My mother-in-law who is 100 years old moved to Elm Bank Care Home in July 2017 and it has given her a new lease of life. She had become isolated, lonely and anxious living independently even with carers three times a day. Due to her total deafness, partial sight and frailty, she just stayed in her room unless taken out by the family. All the staff at Elm Bank are cheerful with a ready smile and caring attitude. The carers, activities coordinator, laundry staff and cleaners take time to communicate by writing on her whiteboard. Her hair, nails and clothing are immaculate. She now eats in the dining room with the residents and her appetite has returned. She will sit in the lounge and talk to people. Takes part in organised activities and even danced at a Tea Dance!
We can't thank Elm Bank enough for all the care and consideration they give her and given her confidence again.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 20 Oct 2017:

Thank you for sharing your recent experience of Elm Bank Care Home. We are pleased to learn that it has been so positive. Our staff are committed to providing the best possible experience for all of our residents, so it is rewarding to hear that your mother has settled into our family nicely. It is fantastic that she is enjoying the activities and spending time with others around the home. Thank you for letting us know how we are doing, we really appreciate your kind words - its what motivates us to do even more! We look forward to your next visit. Take care!

We had a frank and meaningful discussion regarding my uncle. We are pleased with the care given to my relative and do hope it continues. Social activities at the home are good, the staff gave him a 106th birthday "party" which he did appreciate.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 13 Oct 2017:

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Elm Bank Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are pleased to hear that your uncle enjoyed his 106th birthday party! We look forward to your next visit. Take care!

I find the atmosphere very pleasant. The staff are extra kind, supportive and very friendly.
My cousin's problems are well supported and I am informed if he has personal issues, which are dealt with professionally.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 04 Oct 2017:

Thank you, Pat, for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My friend looks well cared for and happy. I personally would become a resident if it's ever necessary.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home responded to this review on 22 Sep 2017:

Thank you, Eunice, for sharing your experience at Elm Bank Care Home. We are pleased to hear that your friend is happy at our home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again on your next visit. Take care!

This home and its excellent staff are a credit to its owners. It is clean, well decorated and furnished and with a friendly atmosphere and relaxed feeling between residents and staff.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Carl Duncker, Marketing Manager at Elm Bank Care Home responded to this review on 15 Aug 2017:

Thank you, Philip, for your feedback. We were delighted to hear about your positive experience at Elm Bank Care Home.

I visit my friend most weeks for approximately one hour, she seems content.
I find the staff friendly and helpful.
One criticism: Often, according to the visitor's book, there are one or two visitors yet the car park is full. I am disabled and need a space.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Both the management and all the levels of staff, treat the residents with the utmost levels of help, kindness and dignity.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mom moved into the home in February. Despite this being a difficult time for her getting used to new surroundings, the staff were very caring and understanding. She has settled in well and enjoys the activities they put on.

Nothing is too much trouble for the staff, spending time with all the residents. I would not hesitate to recommend this home to others.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have been a resident here for four months now. The staff are very kind and attentive and are looking after me very well. The facilities ar good, with a regular hairdresser coming in and activities being organised for us in the lounge.
I am enjoying being here.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

A very happy place to live. The staff are so helpful and kind.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother who is becoming very confused was admitted to Elm Bank 10 days ago. She was reluctant to move but to my surprise has settled much better than expected, mainly because the staff have been so caring and supportive. They redecorated her room prior to admission and hung pictures, curtain rails and shelves. My mother enjoys the meals and loves the circular lounge upstairs. When she asked about changing her room to be near that lounge, instead of expressing frustration (as I did) the staff kindly said it was possible. We'll wait and see.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father is well looked after with kindness and humour. His behaviour is sometimes difficult and irritating but the staff are great, and the manager is a star.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   3.5 out of 5

I enjoy coming to Elm Bank Care Home because it serves my care. When I come here, my wife can go and do her interests. I have made many friends since I have been here and join in with the varied activities.

How likely would you be to recommend Elm Bank Care Home? Likely

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Average Rating:   4.4 out of 5

I have nothing but praise for the staff and home. My mother is always treated with respect and dignity. The staff are always very friendly, approachable and caring as though they are treating their own family. They have made my mam feel as though this is her forever home. The home is a warm, friendly and happy home. Thank you.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think Elm Bank is a very good care home. I have a nice room and I am well looked after. I enjoy all the meals I am given to eat. I think the staff are very caring. I have made quite a few friends here too. I think the home is in an excellent location. I am very happy living here.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

A professionally run, caring home.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very good caring staff, very good facilities. The care home itself is kept in good and clean condition.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

I live at Elm Bank Hexam and am very happy here. I have made lots of friends and enjoy the activities, there is always someone to help me.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I came to live at Elm Bank after living on my own became too much for me. I needed more care and Elm Bank seemed to suit my needs. I have been happy living here ever since. I think the staff are very nice, my room is lovely and the food is excellent. I have no complaints to make.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was living at home and then I came in here to see if I liked it. I decided that I liked it so much that I thought it would be the best place to stay. I moved in and found to my delight that the staff were excellent with me. I liked my room and thought that the facilities were excellent. I enjoyed the food and the activities provided for me to be involved in.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Before I came in here, I was living at home with my sister but I was too heavy for my sister to lift - and so I decided to find a care home. I came into Elm Bank about four months. I have found it very enjoyable.
The staff are very helpful and caring. The food is good, and my room is very comfortable. I really enjoy being here.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

Before I came here I was living in another home. I came here to come and look around with my family and decided that I really liked it. I moved in, and was given a lovely room. I have settled in and have now make some friends.
The staff are very nice to me, and make me feel comfortable. I would recommend this home to other people.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

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Average Rating:   5 out of 5

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