






Elm Bank Care Home is conveniently located in a quiet residential area of Hexham, offering residential care to people with a range of needs. The care provided includes help with everyday tasks, specialised support for people living with dementia, care for younger people with physical or learning disabilities, as well as respite care.
All areas of the home are fresh and cheerful and give residents the choice of lively or quiet...
Care Provided by Elm Bank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Elm Bank Care Home for full pricing details and T&Cs.
Contact Elm Bank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Marton Care Homes Ltd
- Private Owned
Person in charge
- John Shiells(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 64+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (42)
Visiting
- All visitors welcome.
Parking
- Ample on site parking with easy access to the home.
Elm Bank Care Home Reviews (90)
Elm Bank Care Home has a Review Score of 9.4 (9.378) out of 10, based on 16 reviews in the last 2 years.
Over all time Elm Bank Care Home has 90 reviews.
My dad has settled really well since he has been at Elm Bank. A temporary arrangement initially but now permanent and all of the management / staff have made this a seamless process. My dad and my family have built a rapport with the staff who are always friendly, caring and attentive and remain professional at all times. The communication is very good so we are made aware of any changes as they happen. Very happy with the arrangement.
Thank you for your kind words. We're really pleased your dad has settled so well at Elm Bank and that the move from temporary to permanent felt seamless. Building that rapport with families matters to us, as does keeping communication clear so you're always in the loop. We'll pass your thanks on to the management and staff.
We had a very easy transition for our lovely neighbour who is like family to us. The staff were very supporting, caring and understanding.
Thank you so much for your kind words and review of our home. We are so pleased to hear about your positive experience, especially in regards to the care that your neighbour has received. Your review is much appreciated.
We find the staff at Elm Bank very friendly and caring, and always feel that we are leaving our Mam in safe hands. She is settled and seems content. We are always consulted as soon as there is any problem with her health, and a doctor is called whenever necessary. She joins in activities provided and is in a good routine.
Many thanks for taking the time to review our home . Your kind words in recognising the great work the home team provide is much appreciated and I will of course make sure I share them with the Elm Bank family
Dad is well looked after and settling into his new home. The staff are taking good care of him. He has everything he kneeds. His room is small wich is an ideal size for him as there are plenty of day rooms to use.
Thank you for taking the time to review our home . We are dleighted at how well Dad has settled in . Your kind words are greatly appreciated and I will of course share them with the Elm Bank team .
Elm Bank Care Home and there staff have been fantastic and professional in helping my dad settle in. The activities that they offer to dad are exactly what he needs at this moment.
Thank you for taking the time to review our home . We are delighted at how your Dad has settled in . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family .
All the staff are welcoming, he doesn't engage in the activities so I can't comment.
Thank you for choosing Elm Bank for your uncles care and taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to Home team .
They both seem happy , clean , well fed and engaged when I visit.
The care home have entertain for the residents that I know both my Aunt and Uncle enjoy.
The care home website has some great photographs of these events.
I would also like to give credit to the staff , always friendly , always remembering your name , always helpful , especially as I am not local to the area.
Many thanks for taking the time to review our home . It is a privilege to care for your Aunt and Uncle . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family
We are very happy with the care provided to my mother-in-law, now 97, at Elm Bank. The home is well staffed and staff are always on hand and know how she is doing. They come across as caring and competent. She has put on weight so the food must be okay- and we like the fact that there is a dedicated dining room. Realistically, we don't think we could find anywhere better suited to her needs.
Thank you for taking the time to review our home and recognise the brilliant work that the Elm Bank team provide . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family.
My mum has had 2 stints at Elm Bank care home for respite care and I am very impressed with how well she was looked after. Her room was clean and bright and the team helped us make sure she was comfortable. Meals were excellent - mum particularly enjoyed the home made cakes, puddings and biscuits. I was offered lunch a couple of times and food was tasty and well cooked. I would definitely recommend Elm Bank to anyone looking for respite or longer term care for a relative.
Thank you for your lovely feedback. We're so pleased to hear your mum felt comfortable and well cared for during her time at Elm Bank. It's great to know she enjoyed the meals, especially the homemade treats! We'll be sure to pass your kind words on to the whole team. It means a lot to know you'd recommend us.
My mum was a resident for little more than 4 months. She sustained more than 7 unwitnessed falls during that time, the last of which causing her to fracture her femur. She was admitted to hospital and died of post surgical complications. I regret ever deciding that mum would be better cared for in Elm Bank. There were many aspects, too many to mention, of her care that fell short. I would not recommend this care home.
We are deeply sorry to hear about your loss and the concerns you've shared regarding your mother's care. Please accept our heartfelt condolences during this difficult time. We understand how distressing this experience has been for you. As you are aware, in September last year, we addressed your...
The family are always made to feel welcome when we visit. The staff maintain good contact with us when necessary and are committed to providing personalised care for our Mam. Thank you.
Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that your Mam is settled and thriving at Elm Bank. Our team is dedicated to ensuring all residents feel safe, supported, and cared for in a way that meets their individual needs....
Our mam has been a resident at Elm Bank for 4 months. We are delighted at how well she has settled in. The staff are all amazing, they are kind, helpful and very dedicated. They treat the residents with great care, attention and dignity. The communication is excellent. We're kept informed of any issues that mam may have and informed of any upcoming medical appointments. The food looks delicious and there is always a good choice. The afternoon cuppa seems to be a firm favourite with mam, and she loves the homemade cakes and biscuits. We always feel so welcome when we visit. We often take our two golden retrievers in and they absolutely adore the attention that they get from everyone in Elm Bank...and the treats! We are so relieved that we have found such a wonderful place for mam. We know she is well cared for, safe and secure and we can't thank the staff enough. We have had a bad experience with a previous home and cannot express how different Elm Bank is. Well done to all!
Thank you so much for sharing such heartfelt words about your experience at Elm Bank. We're overjoyed to hear how well your mam has settled in and that you feel confident and reassured with her care. Our dedicated team truly cares about creating a warm, safe, and supportive environment for every...
Having experience of other care homes with other relatives, this is definitely the best I have experienced
Thank you so much for your kind words and for sharing your experience with us. We're truly glad to hear that your brother feels cared for and respected, and that our communication and flexibility make a positive difference for you. Your praise means a great deal to our entire team, and we're honoured to be considered the best care home you've experienced. Thank you for your trust and support!
I have been a resident at Elm Bank Care Home since 30th of June 2023. I moved in after a long stay in hospital because I need knee replacement surgery. I have had one knee done but I am on the waiting list for the second one and I can't go home because I can't walk and use a power wheelchair. l like staying here all the staff are very friendly and helpful the rooms are very nice and the food is good and I can go out in to town when l like. l have the choice to do activities or sit in the lounge but I prefer to keep myself to myself and stay in my room. I also have my meals in my room. At first, I wasn't very keen about moving in here but I have gotten used to it and I have come to terms with the fact I am unable to go anywhere else at the moment.
Thank you so much for sharing your experience with us. We're pleased to hear that you're feeling comfortable and settled at Elm Bank Care Home, especially after the challenges of your hospital stay. Our team is committed to creating a warm and supportive environment, so it's wonderful to know you...
My mother was a resident at Elmbank for just over 6 years until her passing in January. She was always treat with kindness, care and compassion with a lot of humour thrown in too. Her room was bright, airy and always very clean. Any concerns we had were always listened to and dealt with promptly. I always felt that she was treat as not just a resident but one of the 'family' We were always made to feel welcome whatever time of day we visited, my favourite being around 3pm for a cuppa and a piece of home baked cake which was always delicious.
Staff are always happy and friendly going the extra mile to give everyone a bit of personal time. A nice welcoming home from home. Food is great and coffee time cakes are often homemade. Activities and events are tailored to the residents so everyone enjoys something.
Thank you so much for your wonderful review! We're thrilled to hear that you feel at home here at Elm Bank Care Home. Our team takes great pride in creating a warm, welcoming environment, and it means the world to us that you've noticed the effort we put into making each day special for our...
I had my mother in here previously and when my aunt needed a home this was a first choice. The staff and management have always been friendly, approachable and helpful whenever you go in. Residents are treated like family and would not hesitate to recommend Elm Bank to anyone else. Well done to all.
Thank you for your kind words about Elm Bank Care Home. We're delighted to hear that both your mother and aunt had such positive experiences with us. Our dedicated team truly strives to treat every resident like family. Your recommendation means the world to us!
Very caring and helpful staff who keep us fully informed and updated when required. Mum is very settled and enjoys most aspects of life at Elmbank, particularly the food! Elmbank have provided an interesting and varied programme of visitors and events which help to keep her stimulated and entertained. All in all, we are happy with the ethos and care provided.
Thank you for your wonderful review. We're delighted to hear that your mum is settled and enjoying life at Elm Bank, especially the food and activities. Your positive feedback about our caring staff and varied programs means a lot to us. We're pleased you're happy with the care and ethos we provide.
Always found the staff to be helpful and caring - easy to discuss any problems and come to a solution if required with staff and management. Would definitely recommend it to anyone looking for a warm friendly place to take care of loved ones.
We're truly grateful for your kind words about Elm Bank Care Home! Providing helpful and caring support to our residents and their families is at the heart of what we do. It's wonderful to hear that you've found our staff and management approachable and responsive to any concerns or needs. Creating...
We are so pleased with the care our mother is receiving. The genuine care for her as a person and her well being is evident. The staff team have been excellent, keeping us informed and updated when there has been a need for this. We appreciate how busy and stretched the service is, nevertheless all staff are pleasant and polite and will call us back when they promise to do so. It reassuring for the family that our mother is in a setting where her needs are being met and she is safe and secure. Thank you all for everything that you do.
Many thanks for taking the time to review our home. We are very proud of the team at Elm Bank and are delighted that you have chosen to recognise this. It is our pleasure to care for your mum and I will of course pass on your kind words to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Elm Bank Care Home.
There are no upcoming events for Elm Bank Care Home.
Awards / Recognitions (4)
- 28 Feb 2023Recipient: Marton Care Homes Ltd
- 30 Jun 2022Recipient: Marton Care Homes Ltd
- 30 Jun 2021Recipient: Marton Care Homes Ltd
Meet the Team (2)

CAREER: John’s career started back in 1992, when he went to work in a day care center as part of an employment training placement.
Within two years, John was a home care assistant for Newcastle City Council and then progressed to a Domiciliary Care Manager.
John decided he wanted to work in a care home setting and started as a bank Care Assistant in December 2010 moving up to a Senior Care Assistant in February 2011.
John finally took the plunge to become a Home Manager in July 2011 at The Lodge Care Home, moving onto Elm Bank in 2019 and now with the edition of Dene Grange.

So much to be proud of at Elm Bank Care Home where the care team celebrates its Care Quality Commission inspection!
Frequently Asked Questions about Elm Bank Care Home
What types of Care is Elm Bank Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elm Bank Care Home have?
There are 42 Single Rooms.
What are the Facilities & Services at Elm Bank Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Elm Bank Care Home to the centre of Hexham?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Bank Care Home to verify any information. View our terms and conditions. Elm Bank Care Home has an Enhanced Service -more info.