Elm Bank Care Home

Dene Road, Hexham NE46 1HW
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9.4 88 Reviews
  • Elm Bank Care Home, Hexham
Elm Bank Care Home is conveniently located in a quiet residential area of Hexham, offering residential care to people with a range of needs. The care provided includes help with everyday tasks, specialised support for people living with dementia, care for younger people with physical or learning disabilities, as well as respite care.

All areas of the home are fresh and cheerful and give residents the choice of lively or quiet communal spaces where they can either relax or engage in social activities.

The team of professional carers is dedicated to foster a sense of home and belonging and build positive relationships with each resident. By understanding each individual's needs and wishes, the team can help residents to pursue hobbies and pastimes to ensure they enjoy their stay.

Residents are asked about their dietary requirements and are served nutritious and tasty meals made from fresh ingredients.

The home encourages residents to fulfil their wishes and ambitions, providing a fun and person centered activity programme.
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Care Provided by Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1270
  • Self-Funded Residential Dementia Care: from £1325
  • RESPITE Self-Funded Residential Care: from £1270
  • RESPITE Self-Funded Residential Dementia Care: from £1325

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Elm Bank Care Home to find out the exact price for your requirements.

Contact Elm Bank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elm Bank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • John Shiells (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking with easy access to the home.

Elm Bank Care Home Reviews (88)

9.4

Elm Bank Care Home has a Review Score of 9.4 (9.444) out of 10, based on 17 reviews in the last 2 years.
Over all time Elm Bank Care Home has 88 reviews.

Overall Experience
  • 53
  • 29
  • 4
  • 0
  • 2
Date Published
  • 88
  • 6
  • 7
  • 17
  • 71
Reviewer Connection to Elm Bank Care Home
  • 25
  • 14
  • 14
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 81-88
Review from Elizabeth C (Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Elm Bank is a very good care home. I have a nice room and I am well looked after. I enjoy all the meals I am given to eat. I think the staff are very caring. I have made quite a few friends here too. I think the home is in an excellent location. I am very happy living here.
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Review from J K (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A professionally run, caring home.
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Review from Murray H (Son of Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good caring staff, very good facilities. The care home itself is kept in good and clean condition.
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Review from Margaret M (Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live at Elm Bank Hexam and am very happy here. I have made lots of friends and enjoy the activities, there is always someone to help me.
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Review from Mary N (Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to live at Elm Bank after living on my own became too much for me. I needed more care and Elm Bank seemed to suit my needs. I have been happy living here ever since. I think the staff are very nice, my room is lovely and the food is excellent. I have no complaints to make.
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Review from Betty S (Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was living at home and then I came in here to see if I liked it. I decided that I liked it so much that I thought it would be the best place to stay. I moved in and found to my delight that the staff were excellent with me. I liked my room and thought that the facilities were excellent. I enjoyed
the food and the activities provided for me to be involved in.
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Review from Percy H (Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before I came in here, I was living at home with my sister but I was too heavy for my sister to lift - and so I decided to find a care home. I came into Elm Bank about four months. I have found it very enjoyable.
The staff are very helpful and caring. The food is good, and my room is very comfortable.
I really enjoy being here.
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Review from Sheila M (Resident) published on 6 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before I came here I was living in another home. I came here to come and look around with my family and decided that I really liked it. I moved in, and was given a lovely room. I have settled in and have now make some friends.
The staff are very nice to me, and make me feel comfortable. I would recommend
this home to other people.
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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Elm Bank Care Home is calculated as follows: ( (135 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 195 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Elm Bank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

John

John Shiells

Job Title: Site Manager Joined: 2021

ROLE: Site Manager of Dene Grange & Elm Bank Care Homes
CAREER: John’s career started back in 1992, when he went to work in a day care center as part of an employment training placement.
Within two years, John was a home care assistant for Newcastle City Council and then progressed to a Domiciliary Care Manager.
John decided he wanted to work in a care home setting and started as a bank Care Assistant in December 2010 moving up to a Senior Care Assistant in February 2011.
John finally took the plunge to become a Home Manager in July 2011 at The Lodge Care Home, moving onto Elm Bank in 2019 and now with the edition of Dene Grange.

Elm

Elm Bank Care Home

Job Title: The Care Team

So much to be proud of at Elm Bank Care Home where the care team celebrates its Care Quality Commission inspection!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Bank Care Home to verify any information. View our terms and conditions. Elm Bank Care Home has an Enhanced Service - more info.