






Elm Bank Care Home is conveniently located in a quiet residential area of Hexham, offering residential care to people with a range of needs. The care provided includes help with everyday tasks, specialised support for people living with dementia, care for younger people with physical or learning disabilities, as well as respite care.
All areas of the home are fresh and cheerful and give residents the choice of lively or quiet...
Care Provided by Elm Bank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Elm Bank Care Home for full pricing details and T&Cs.
Contact Elm Bank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Marton Care Homes Ltd
- Private Owned
Person in charge
- John Shiells(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 64+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (42)
Visiting
- All visitors welcome.
Parking
- Ample on site parking with easy access to the home.
Elm Bank Care Home Reviews (90)
Elm Bank Care Home has a Review Score of 9.4 (9.378) out of 10, based on 16 reviews in the last 2 years.
Over all time Elm Bank Care Home has 90 reviews.
My brother was admitted after being discharged from hospital and at that stage not able to look after himself. The friendly staff at the care home took good care of him, allowing him to go out every day and encouraging him to mix with other residents. Their help was tremendous and we are so grateful to them to help guide my brother so that he is now in sheltered accommodation.
Thank you, John, for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very...
My cousin has been living in Elmbank for over a year now. The staff are kind and caring and she is very happy living there. The home has a warm, comforting feel which I'm sure all the residents enjoy.
Thank you, Edith, for sharing your experience of Elm Bank Care Home. We are pleased to hear it has been so positive! All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Food OK. Well cared for. Happy, nice comfortable bed. Staff very good.
Thank you for sharing your experience at Elm Bank Care home. We are pleased to hear it has been so positive. We appreciate you letting us know how we are doing. Let us know if there is anything more we can do for you, we are always happy to help! Thanks again.
My husband attends Elm Bank as a day guest and I find the staff very flexible about the days he attends - they are always kind, attentive and have made him very welcome. When the time comes for him to have full-time care, I would hope that Elm Bank would have a place for him as he has settled in really well.
Thank you, Sandra for sharing your experience of Elm Bank Care Home. Your praise and kind comments about our team mean a lot to us and we are e happy you have found our staff to be so supportive to you and your husband. We look forward to seeing you again soon.
My care has been excellent. The staff are friendly and caring here. I can relax and concentrate on getting well.
Thank you, Alan, for sharing your experience of Elm Bank Care Home. We are happy to hear that it has been so positive. We appreciate you letting us know how we are doing. The care and well-being of every resident is our number one priority so it is rewarding to hear that you have been pleased with the quality of our care. Thanks again and have a wonderful day.
My friend, who I have power of attorney for, has been in this care home since March 2015 and I have been very satisfied with the care she has been given.
The staff (including management) have been so helpful and very caring to her. They have kept me informed of any problems arising from her care. I couldn't ask for better help than my friend and I have had.
Thank you, Brenda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Elm Bank Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is...
My daughter and I found this very friendly, hospitable and clean. No one could ask for better.
However, we live in South Shields so could not explain any prospect of living here.
Thank you, Elsie, for sharing your recent experience of Elm Bank Care Home. We are so happy that is has been so positive. We really appreciate you taking the time to let us know how we are doing. Have a wonderful day!
My mother has gained weight and regained dexterity in her hand since her arrival at Elm Bank Care Home. The staff have kept me informed of her well-being and have done exactly what they hoped to do for her considering the upheaval in her life. I believe she has settled as well as could be expected which again is to the credit of the staff.
Thank you for sharing your recent experience of Elm Bank Care home. We really appreciate you taking the time to let us know how we are doing. We are really pleased your mother has settled in so well!Your mothers wellbeing is our number one priority and it is rewarding to have the efforts of our hardworking staff recognised. Thank you once again. Have a wonderful day.
The staff are always very friendly and helpful. They always keep me updated on any issues.
Thank you, Maureen, for sharing your recent experience of Elm Bank Care Home. We really appreciate you taking the time to let us know how we are doing. Take care!
We can't thank Elm Bank enough for all the care and consideration they give her and given her confidence again.
Thank you for sharing your recent experience of Elm Bank Care Home. We are pleased to learn that it has been so positive. Our staff are committed to providing the best possible experience for all of our residents, so it is rewarding to hear that your mother has settled into our family nicely. It is...
We had a frank and meaningful discussion regarding my uncle. We are pleased with the care given to my relative and do hope it continues. Social activities at the home are good, the staff gave him a 106th birthday "party" which he did appreciate.
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Elm Bank Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very...
My cousin's problems are well supported and I am informed if he has personal issues, which are dealt with professionally.
Thank you, Pat, for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
My friend looks well cared for and happy. I personally would become a resident if it's ever necessary.
Thank you, Eunice, for sharing your experience at Elm Bank Care Home. We are pleased to hear that your friend is happy at our home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again on your next visit. Take care!
This home and its excellent staff are a credit to its owners. It is clean, well decorated and furnished and with a friendly atmosphere and relaxed feeling between residents and staff.
Thank you, Philip, for your feedback. We were delighted to hear about your positive experience at Elm Bank Care Home.
Both the management and all the levels of staff, treat the residents with the utmost levels of help, kindness and dignity.
I find the staff friendly and helpful.
One criticism: Often, according to the visitor's book, there are one or two visitors yet the car park is full. I am disabled and need a space.
Mom moved into the home in February. Despite this being a difficult time for her getting used to new surroundings, the staff were very caring and understanding. She has settled in well and enjoys the activities they put on.
Nothing is too much trouble for the staff, spending time with all the residents. I would not hesitate to recommend this home to others.
I am enjoying being here.
A very happy place to live. The staff are so helpful and kind.
My mother who is becoming very confused was admitted to Elm Bank 10 days ago. She was reluctant to move but to my surprise has settled much better than expected, mainly because the staff have been so caring and supportive. They redecorated her room prior to admission and hung pictures, curtain rails and shelves. My mother enjoys the meals and loves the circular lounge upstairs. When she asked about changing her room to be near that lounge, instead of expressing frustration (as I did) the staff kindly said it was possible. We'll wait and see.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Elm Bank Care Home.
There are no upcoming events for Elm Bank Care Home.
Awards / Recognitions (4)
- 28 Feb 2023Recipient: Marton Care Homes Ltd
- 30 Jun 2022Recipient: Marton Care Homes Ltd
- 30 Jun 2021Recipient: Marton Care Homes Ltd
Meet the Team (2)

CAREER: John’s career started back in 1992, when he went to work in a day care center as part of an employment training placement.
Within two years, John was a home care assistant for Newcastle City Council and then progressed to a Domiciliary Care Manager.
John decided he wanted to work in a care home setting and started as a bank Care Assistant in December 2010 moving up to a Senior Care Assistant in February 2011.
John finally took the plunge to become a Home Manager in July 2011 at The Lodge Care Home, moving onto Elm Bank in 2019 and now with the edition of Dene Grange.

So much to be proud of at Elm Bank Care Home where the care team celebrates its Care Quality Commission inspection!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Bank Care Home to verify any information. View our terms and conditions. Elm Bank Care Home has an Enhanced Service -more info.