Elm Bank Care Home

Dene Road, Hexham NE46 1HW
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9.5 83 Reviews
  • Elm Bank Care Home, Hexham
Elm Bank Care Home is conveniently located in a quiet residential area of Hexham, offering residential care to people with a range of needs. The care provided includes help with everyday tasks, specialised support for people living with dementia, care for younger people with physical or learning disabilities, as well as respite care.

All areas of the home are fresh and cheerful and give residents the choice of lively or quiet communal spaces where they can either relax or engage in social activities.

The team of professional carers is dedicated to foster a sense of home and belonging and build positive relationships with each resident. By understanding each individual's needs and wishes, the team can help residents to pursue hobbies and pastimes to ensure they enjoy their stay.

Residents are asked about their dietary requirements and are served nutritious and tasty meals made from fresh ingredients.

The home encourages residents to fulfil their wishes and ambitions, providing a fun and person centered activity programme.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1270
  • Self-Funded Residential Dementia Care: from £1325
  • RESPITE Self-Funded Residential Care: from £1270
  • RESPITE Self-Funded Residential Dementia Care: from £1325

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Elm Bank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • John Shiells (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, NHS, Private
  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking with easy access to the home.

Elm Bank Care Home Reviews (83)

Total of 83, showing 61-80
9.5

Elm Bank Care Home has a Review Score of 9.5 (9.471) out of 10, based on 12 reviews in the last 2 years. Over all time Elm Bank Care Home has 83 reviews.

Overall Experience

  • 49
  • 28
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  • 2

Date Published

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Review from B W (Son of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has gained weight and regained dexterity in her hand since her arrival at Elm Bank Care Home. The staff have kept me informed of her well-being and have done exactly what they hoped to do for her considering the upheaval in her life. I believe she has settled as well as could be expected which
again is to the credit of the staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home

Thank you for sharing your recent experience of Elm Bank Care home. We really appreciate you taking the time to let us know how we are doing. We are really pleased your mother has settled in so well!Your mothers wellbeing is our number one priority and it is rewarding to have the efforts of our hardworking staff recognised. Thank you once again. Have a wonderful day.

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Review from Maureen H (Niece of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful. They always keep me updated on any issues.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home

Thank you, Maureen, for sharing your recent experience of Elm Bank Care Home. We really appreciate you taking the time to let us know how we are doing. Take care!

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Review from J S (Daughter-in-law of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law who is 100 years old moved to Elm Bank Care Home in July 2017 and it has given her a new lease of life. She had become isolated, lonely and anxious living independently even with carers three times a day. Due to her total deafness, partial sight and frailty, she just stayed in her room
unless taken out by the family. All the staff at Elm Bank are cheerful with a ready smile and caring attitude. The carers, activities coordinator, laundry staff and cleaners take time to communicate by writing on her whiteboard. Her hair, nails and clothing are immaculate. She now eats in the dining room with the residents and her appetite has returned. She will sit in the lounge and talk to people. Takes part in organised activities and even danced at a Tea Dance!
We can't thank Elm Bank enough for all the care and consideration they give her and given her confidence again.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home

Thank you for sharing your recent experience of Elm Bank Care Home. We are pleased to learn that it has been so positive. Our staff are committed to providing the best possible experience for all of our residents, so it is rewarding to hear that your mother has settled into our family nicely. It is fantastic that she is enjoying the activities and spending time with others around the home. Thank you for letting us know how we are doing, we really appreciate your kind words - its what motivates us to do even more! We look forward to your next visit. Take care!

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Review from J M W (Nephew of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a frank and meaningful discussion regarding my uncle. We are pleased with the care given to my relative and do hope it continues. Social activities at the home are good, the staff gave him a 106th birthday "party" which he did appreciate.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Elm Bank Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are pleased to hear that your uncle enjoyed his 106th birthday party! We look forward to your next visit. Take care!

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Review from Pat B (Cousin of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the atmosphere very pleasant. The staff are extra kind, supportive and very friendly.
My cousin's problems are well supported and I am informed if he has personal issues, which are dealt with professionally.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home

Thank you, Pat, for your comments about your recent experience at Elm Bank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Eunice B (Friend of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend looks well cared for and happy. I personally would become a resident if it's ever necessary.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Elm Bank Care Home

Thank you, Eunice, for sharing your experience at Elm Bank Care Home. We are pleased to hear that your friend is happy at our home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again on your next visit. Take care!

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Review from Philip M (Son of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home and its excellent staff are a credit to its owners. It is clean, well decorated and furnished and with a friendly atmosphere and relaxed feeling between residents and staff.

Reply from Carl Duncker, Marketing Manager at Elm Bank Care Home

Thank you, Philip, for your feedback. We were delighted to hear about your positive experience at Elm Bank Care Home.

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Review from Alex P (Civil Partner of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the management and all the levels of staff, treat the residents with the utmost levels of help, kindness and dignity.

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Review from M H (Friend of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend most weeks for approximately one hour, she seems content.
I find the staff friendly and helpful.
One criticism: Often, according to the visitor's book, there are one or two visitors yet the car park is full. I am disabled and need a space.

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Review from Therese B (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom moved into the home in February. Despite this being a difficult time for her getting used to new surroundings, the staff were very caring and understanding. She has settled in well and enjoys the activities they put on.


Nothing is too much trouble for the staff, spending time with all the

residents. I would not hesitate to recommend this home to others.

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Review from Brenda S (Resident) assisted by family/friend published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here for four months now. The staff are very kind and attentive and are looking after me very well. The facilities ar good, with a regular hairdresser coming in and activities being organised for us in the lounge.
I am enjoying being here.

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Review from J S (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy place to live. The staff are so helpful and kind.

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Review from M R (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is becoming very confused was admitted to Elm Bank 10 days ago. She was reluctant to move but to my surprise has settled much better than expected, mainly because the staff have been so caring and supportive. They redecorated her room prior to admission and hung pictures, curtain rails
and shelves. My mother enjoys the meals and loves the circular lounge upstairs. When she asked about changing her room to be near that lounge, instead of expressing frustration (as I did) the staff kindly said it was possible. We'll wait and see.

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Review from J H (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well looked after with kindness and humour. His behaviour is sometimes difficult and irritating but the staff are great, and the manager is a star.

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Review from W H (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy coming to Elm Bank Care Home because it serves my care. When I come here, my wife can go and do her interests. I have made many friends since I have been here and join in with the varied activities.

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Review from Elizabeth C (Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Elm Bank is a very good care home. I have a nice room and I am well looked after. I enjoy all the meals I am given to eat. I think the staff are very caring. I have made quite a few friends here too. I think the home is in an excellent location. I am very happy living here.

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Review from J K (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professionally run, caring home.

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Review from Murray H (Son of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good caring staff, very good facilities. The care home itself is kept in good and clean condition.

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Review from Margaret M (Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Elm Bank Hexam and am very happy here. I have made lots of friends and enjoy the activities, there is always someone to help me.

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Review from Mary N (Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to live at Elm Bank after living on my own became too much for me. I needed more care and Elm Bank seemed to suit my needs. I have been happy living here ever since. I think the staff are very nice, my room is lovely and the food is excellent. I have no complaints to make.

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Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.471 for Elm Bank Care Home is calculated as follows: ( (92 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 136 Ratings = 4.471

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elm Bank Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (2)

John

John Shiells

Job Title: Site Manager

Joined: 2021

ROLE: Site Manager of Dene Grange & Elm Bank Care Homes
CAREER: John’s career started back in 1992, when he went to work in a day care center as part of an employment training placement.
Within two years, John was a home care assistant for Newcastle City Council and then progressed to a Domiciliary Care Manager.
John decided he wanted to work in a care home setting and started as a bank Care Assistant in December 2010 moving up to a Senior Care Assistant in February 2011.
John finally took the plunge to become a Home Manager in July 2011 at The Lodge Care Home, moving onto Elm Bank in 2019 and now with the edition of Dene Grange.

Elm

Elm Bank Care Home

Job Title: The Care Team

So much to be proud of at Elm Bank Care Home where the care team celebrates its Care Quality Commission inspection!

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