Elm Bank Care Home

Always found the staff to be helpful and caring - easy to discuss any problems and come to a solution if required with staff and management. Would definitely recommend it to anyone looking for a warm friendly place to take care of loved ones.

We are so pleased with the care our mother is receiving. The genuine care for her as a person and her well being is evident. The staff team have been excellent, keeping us informed and updated when there has been a need for this. We appreciate how busy and stretched the service is, nevertheless all staff are pleasant and polite and will call us back when they promise to do so. It reassuring for the family that our mother is in a setting where her needs are being met and she is safe and secure. Thank you all for everything that you do.

I have been very satisfied with my accommodation and'care'

I am very satisfied and happy with the care my mother is receiving whilst she is here on an open-ended respite for the time being. The communication between the senior carers and myself has made me feel that she is being well cared for and they make visitors very welcome. The only thing I would like to add is that they are at present without an activity coordinator which I believe would be a great benefit to the residents there.

I visit Elm Bank Care Home five days a week. I also find the staff very pleasant and helpful. Very good to respond to accidents. My wife had an accident in her bedroom, the staff were very good to respond, because she had fallen out of bed and hit her nose and head, to stop the bleeding.

I had to ask that my son's room be cleaned properly - after that no bother. Many of his clothes went missing and often he was wearing clothes which did not belong to him.

I am really pleased with the care my mother is receiving here. The staff are exceptional, and I couldn't find any fault with them. The room is clean and has a lovely view over a garden.

The clothing department needs help as the wrong clothes were often supplied.

Happy for my wife to be accommodated at Elm Bank Care Home. No experience of any other home. Staff are always helpful and friendly.

Activities: I don't know enough to comment.

I find the care of my husband very good and the staff are so kind to us and helpful. Nothing has been a bother at all times. At times, due to his condition, it must be difficult to cope with however they do the very best they can.

They have done well in these trying times keeping families informed of changes in visiting rules. I think families forget these rules are for the safety of our loved ones.

My partner likes the staff and the food is excellent.

Feel that the staff have done a tremendous job during the lockdown. I was unable to visit, but on the occasions that I was, I found my relative to be smart and her needs catered for. She was always treated with dignity. I feel very confident that the staff kept me informed and did an excellent job during exceptional circumstances.

Very satisfied with the care received by all staff. The staff are very kind and cooperative. Very clean and tidy home, including communal areas and bedroom. Daily menu options are great, good choice in the menu and always adhere to requests. Highly satisfied with everything.

In the months my mother has been in Elm Bank - I have no complaints at all. She is well looked after. Having just been allowed to see her due to Covid, but have found all the staff really nice and very helpful indeed.

Really lovely, friendly staff who are very helpful and accommodating. A nice cheerful lot. Good standard of care. The staff has been always happy to refer for a doctor's opinion when needed.

My mother receives excellent care from the friendly and efficient staff of the home. If there has been an issue regarding my mother's health, I am immediately informed of this by telephone. Due to the current covid-19 restrictions, we have been allowed to meet with Mum outside, which has been most welcome.

I highly recommend Elm Bank Care Home. The staff looked after my mum with love and compassion. Nothing was too much trouble; everything was done willingly and kindly. As my mum approached the end of her life, the expertise and experience of the staff was invaluable. The staff looked after me too! I shall always be grateful to them.

My Aunty has resided in Elm Bank for over 18-months and I have visited her on several occasions mostly at weekends. The home is clean and tidy with a bright and pleasant dining room for the main meals of the day. The carers are excellent and will bring meals and snacks to my Aunty in the lounge or her room if she is tired or prefers to do this. They show compassion and patience and will encourage my Aunty to eat and drink if this is required. There are daily activities on weekdays, and my Aunty particularly enjoys the skittles and singing along to tunes with the other residents. The carers do their utmost to try to make the residents feel at home, particularly on special occasions such as birthdays when they sometimes play music or have entertainment. During the lockdown, the carers have provided me with good updates on the health and well-being of my Aunty, which has been reassuring for me in these challenging times. Many thanks to all at Elm Bank, your hard work is very much appreciated.