






Elm Bank Care Home is conveniently located in a quiet residential area of Hexham, offering residential care to people with a range of needs. The care provided includes help with everyday tasks, specialised support for people living with dementia, care for younger people with physical or learning disabilities, as well as respite care.
All areas of the home are fresh and cheerful and give residents the choice of lively or quiet...
Care Provided by Elm Bank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Elm Bank Care Home for full pricing details and T&Cs.
Contact Elm Bank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Marton Care Homes Ltd
- Private Owned
Person in charge
- John Shiells(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 64+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (42)
Visiting
- All visitors welcome.
Parking
- Ample on site parking with easy access to the home.
Elm Bank Care Home Reviews (90)
Elm Bank Care Home has a Review Score of 9.4 (9.378) out of 10, based on 16 reviews in the last 2 years.
Over all time Elm Bank Care Home has 90 reviews.
I have been very satisfied with my accommodation and'care'
Many thanks for taking the time to review our home. It is our pleasure to care for you Your kind words are greatly appreciated and I will of course pass them on to the Elm Bank colleagues.
I am very satisfied and happy with the care my mother is receiving whilst she is here on an open-ended respite for the time being. The communication between the senior carers and myself has made me feel that she is being well cared for and they make visitors very welcome. The only thing I would like to add is that they are at present without an activity coordinator which I believe would be a great benefit to the residents there.
Dear Julie, many thanks for taking the time to review our home, it is our pleasure to care for your mother and are delighted that she has settled in so well. The home is actively recruiting for an activities coordinator. Your kind words are greatly appreciated and I will of course pass them on to the Home Manager and the team.
I visit Elm Bank Care Home five days a week. I also find the staff very pleasant and helpful. Very good to respond to accidents. My wife had an accident in her bedroom, the staff were very good to respond, because she had fallen out of bed and hit her nose and head, to stop the bleeding.
Many thanks for taking the time to review our home. It is our pleasure to care for your wife and we are glad she is on the mend after her fall. Your kind words are greatly appreciated and I will of course pass them on to the home manager and our Elm Bank colleagues.
I had to ask that my son's room be cleaned properly - after that no bother. Many of his clothes went missing and often he was wearing clothes which did not belong to him.
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to the manager and the Elm Bank colleagues.
I am really pleased with the care my mother is receiving here. The staff are exceptional, and I couldn't find any fault with them. The room is clean and has a lovely view over a garden.
Dear Astrid, many thanks for taking the time to review our home. It is our pleasure to be able to care for your mother. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Elm Bank.
The clothing department needs help as the wrong clothes were often supplied.
Dear Warwick, many thanks for taking the time to review our home. It was our pleasure to care for you and are glad that your time with us was a positive one. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to the manager and the team at Elm Bank.
Happy for my wife to be accommodated at Elm Bank Care Home. No experience of any other home. Staff are always helpful and friendly.
Dear Denis, many thanks for taking the time to review our home. It is our pleasure to be able to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.
Activities: I don't know enough to comment.
Many thanks for taking the time to review our home. It is a pleasure to be able to care for your mam. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.
I find the care of my husband very good and the staff are so kind to us and helpful. Nothing has been a bother at all times. At times, due to his condition, it must be difficult to cope with however they do the very best they can.
Many thanks for taking the time to review our home. We are privileged to be able to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.
They have done well in these trying times keeping families informed of changes in visiting rules. I think families forget these rules are for the safety of our loved ones.
Many thanks for taking the time to review our home. All feedback is appreciated and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to The Home Manager and the colleagues at Elm Bank.
My partner likes the staff and the food is excellent.
Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually improve our service. Your kind words are greatly appreciated and I will of course pass them on to the Home Manager and the colleagues at Elm Bank.
Feel that the staff have done a tremendous job during the lockdown. I was unable to visit, but on the occasions that I was, I found my relative to be smart and her needs catered for. She was always treated with dignity. I feel very confident that the staff kept me informed and did an excellent job during exceptional circumstances.
Many thanks for your feedback and review for Elm Bank Care Home.
Very satisfied with the care received by all staff. The staff are very kind and cooperative. Very clean and tidy home, including communal areas and bedroom. Daily menu options are great, good choice in the menu and always adhere to requests. Highly satisfied with everything.
Many thanks for your review and feedback for Elm Bank Care Home.
In the months my mother has been in Elm Bank - I have no complaints at all. She is well looked after. Having just been allowed to see her due to Covid, but have found all the staff really nice and very helpful indeed.
Really lovely, friendly staff who are very helpful and accommodating. A nice cheerful lot. Good standard of care. The staff has been always happy to refer for a doctor's opinion when needed.
My mother receives excellent care from the friendly and efficient staff of the home. If there has been an issue regarding my mother's health, I am immediately informed of this by telephone. Due to the current covid-19 restrictions, we have been allowed to meet with Mum outside, which has been most welcome.
I highly recommend Elm Bank Care Home. The staff looked after my mum with love and compassion. Nothing was too much trouble; everything was done willingly and kindly. As my mum approached the end of her life, the expertise and experience of the staff was invaluable. The staff looked after me too! I shall always be grateful to them.
My Aunty has resided in Elm Bank for over 18-months and I have visited her on several occasions mostly at weekends. The home is clean and tidy with a bright and pleasant dining room for the main meals of the day. The carers are excellent and will bring meals and snacks to my Aunty in the lounge or her room if she is tired or prefers to do this. They show compassion and patience and will encourage my Aunty to eat and drink if this is required. There are daily activities on weekdays, and my Aunty particularly enjoys the skittles and singing along to tunes with the other residents. The carers do their utmost to try to make the residents feel at home, particularly on special occasions such as birthdays when they sometimes play music or have entertainment. During the lockdown, the carers have provided me with good updates on the health and well-being of my Aunty, which has been reassuring for me in these challenging times. Many thanks to all at Elm Bank, your hard work is very much appreciated.
My aunty has been well looked after by the staff at Elm Bank. The home is kept clean and bright, I have no complaints.
My mam went to Elm Bank two and a half years ago as she could no longer look after herself. It was a big shock to us all. It began as respite and she stayed. She seems quite happy and I am confident that she is being well looked after, cared for and treated with dignity. There were a couple of issues in the beginning, communication being one. That appears to have been resolved now. The staff in Elm Bank are dedicated, caring and compassionate. Nothing is too much trouble for them. I look upon them as my family too. Definitely recommend the home. There's an activities leader too, so the residents are kept occupied. Well done all staff!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Elm Bank Care Home.
There are no upcoming events for Elm Bank Care Home.
Awards / Recognitions (4)
- 28 Feb 2023Recipient: Marton Care Homes Ltd
- 30 Jun 2022Recipient: Marton Care Homes Ltd
- 30 Jun 2021Recipient: Marton Care Homes Ltd
Meet the Team (2)

CAREER: John’s career started back in 1992, when he went to work in a day care center as part of an employment training placement.
Within two years, John was a home care assistant for Newcastle City Council and then progressed to a Domiciliary Care Manager.
John decided he wanted to work in a care home setting and started as a bank Care Assistant in December 2010 moving up to a Senior Care Assistant in February 2011.
John finally took the plunge to become a Home Manager in July 2011 at The Lodge Care Home, moving onto Elm Bank in 2019 and now with the edition of Dene Grange.

So much to be proud of at Elm Bank Care Home where the care team celebrates its Care Quality Commission inspection!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Bank Care Home to verify any information. View our terms and conditions. Elm Bank Care Home has an Enhanced Service -more info.