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Elm Bank Care Home

Dene Road, Hexham, Northumberland NE46 1HW
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Elm Bank Care Home, Hexham
Elm Bank Care Home, Hexham
Elm Bank Care Home, Hexham

Elm Bank Care Home is conveniently located in a quiet residential area of Hexham, offering residential care to people with a range of needs. The care provided includes help with everyday tasks, specialised support for people living with dementia, care for younger people with physical or learning disabilities, as well as respite care.

All areas of the home are fresh and cheerful and give residents the choice of lively or quiet...  

Care Provided by Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,345From £1,345
Residential Dementia CareFrom £1,405From £1,405

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Elm Bank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • John Shiells(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking with easy access to the home.

Elm Bank Care Home Reviews (90)

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9.4

Elm Bank Care Home has a Review Score of 9.4 (9.378) out of 10, based on 16 reviews in the last 2 years. Over all time Elm Bank Care Home has 90 reviews.

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Review from G C (Resident / Service User) published on 26 February 2023 Submitted via Postal Card
Overall Experience

I have been very satisfied with my accommodation and'care'

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for you Your kind words are greatly appreciated and I will of course pass them on to the Elm Bank colleagues.

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Review from Julie S (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card
Overall Experience

I am very satisfied and happy with the care my mother is receiving whilst she is here on an open-ended respite for the time being. The communication between the senior carers and myself has made me feel that she is being well cared for and they make visitors very welcome. The only thing I would like to add is that they are at present without an activity coordinator which I believe would be a great benefit to the residents there.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Dear Julie, many thanks for taking the time to review our home, it is our pleasure to care for your mother and are delighted that she has settled in so well. The home is actively recruiting for an activities coordinator. Your kind words are greatly appreciated and I will of course pass them on to the Home Manager and the team.

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Review from J D (Husband of Resident) published on 29 November 2022 Submitted via Postal Card
Overall Experience

I visit Elm Bank Care Home five days a week. I also find the staff very pleasant and helpful. Very good to respond to accidents. My wife had an accident in her bedroom, the staff were very good to respond, because she had fallen out of bed and hit her nose and head, to stop the bleeding.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your wife and we are glad she is on the mend after her fall. Your kind words are greatly appreciated and I will of course pass them on to the home manager and our Elm Bank colleagues.

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Review from K B (Mother of Resident) published on 29 November 2022 Submitted via Postal Card
Overall Experience

I had to ask that my son's room be cleaned properly - after that no bother. Many of his clothes went missing and often he was wearing clothes which did not belong to him.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to the manager and the Elm Bank colleagues.

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Review from Astrid R (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card
Overall Experience

I am really pleased with the care my mother is receiving here. The staff are exceptional, and I couldn't find any fault with them. The room is clean and has a lovely view over a garden.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Dear Astrid, many thanks for taking the time to review our home. It is our pleasure to be able to care for your mother. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Elm Bank.

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Review from Warwick B (Resident / Service User) published on 24 November 2022 Submitted via Postal Card
Overall Experience
Most of the staff (management, secretarial and admin staff) were exceptional. Some members of staff were not quite up to scratch.

The clothing department needs help as the wrong clothes were often supplied.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Dear Warwick, many thanks for taking the time to review our home. It was our pleasure to care for you and are glad that your time with us was a positive one. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to the manager and the team at Elm Bank.

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Review from Denis H (Husband of Resident) published on 24 November 2022 Submitted via Postal Card
Overall Experience

Happy for my wife to be accommodated at Elm Bank Care Home. No experience of any other home. Staff are always helpful and friendly.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Dear Denis, many thanks for taking the time to review our home. It is our pleasure to be able to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.

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Review from C M (Son of Resident) published on 24 November 2022 Submitted via Postal Card
Overall Experience
The staff at Elm Bank Care Home have been fantastic! My mam is very happy there and feels safe, looked after and cared for.

Activities: I don't know enough to comment.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Many thanks for taking the time to review our home. It is a pleasure to be able to care for your mam. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.

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Review from S T (Wife of Resident) published on 23 November 2022 Submitted via Postal Card
Overall Experience

I find the care of my husband very good and the staff are so kind to us and helpful. Nothing has been a bother at all times. At times, due to his condition, it must be difficult to cope with however they do the very best they can.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Many thanks for taking the time to review our home. We are privileged to be able to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.

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Review from D R (Son of Resident) published on 3 March 2022 Submitted via Postal Card
Overall Experience

They have done well in these trying times keeping families informed of changes in visiting rules. I think families forget these rules are for the safety of our loved ones.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Many thanks for taking the time to review our home. All feedback is appreciated and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to The Home Manager and the colleagues at Elm Bank.

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Review from L R (Partner of Resident) published on 25 February 2022 Submitted via Postal Card
Overall Experience

My partner likes the staff and the food is excellent.

Reply from Paul Millar, Marketing Manager at Elm Bank Care Home

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually improve our service. Your kind words are greatly appreciated and I will of course pass them on to the Home Manager and the colleagues at Elm Bank.

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Review from C J (Cousin of Resident) published on 28 July 2021 Submitted via Postal Card
Overall Experience

Feel that the staff have done a tremendous job during the lockdown. I was unable to visit, but on the occasions that I was, I found my relative to be smart and her needs catered for. She was always treated with dignity. I feel very confident that the staff kept me informed and did an excellent job during exceptional circumstances.

Reply from Shellene Armstrong, PA at Elm Bank Care Home

Many thanks for your feedback and review for Elm Bank Care Home.

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Review from June W (Respite Resident) published on 13 July 2021 Submitted via Website
Overall Experience

Very satisfied with the care received by all staff. The staff are very kind and cooperative. Very clean and tidy home, including communal areas and bedroom. Daily menu options are great, good choice in the menu and always adhere to requests. Highly satisfied with everything.

Reply from Shellene Armstrong, PA at Elm Bank Care Home

Many thanks for your review and feedback for Elm Bank Care Home.

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Review from C E (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card
Overall Experience

In the months my mother has been in Elm Bank - I have no complaints at all. She is well looked after. Having just been allowed to see her due to Covid, but have found all the staff really nice and very helpful indeed.

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Review from H F (Niece of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

Really lovely, friendly staff who are very helpful and accommodating. A nice cheerful lot. Good standard of care. The staff has been always happy to refer for a doctor's opinion when needed.

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Review from E R (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

My mother receives excellent care from the friendly and efficient staff of the home. If there has been an issue regarding my mother's health, I am immediately informed of this by telephone. Due to the current covid-19 restrictions, we have been allowed to meet with Mum outside, which has been most welcome.

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Review from Virginia D (Daughter of Resident) published on 11 September 2020 Submitted via Website
Overall Experience

I highly recommend Elm Bank Care Home. The staff looked after my mum with love and compassion. Nothing was too much trouble; everything was done willingly and kindly. As my mum approached the end of her life, the expertise and experience of the staff was invaluable. The staff looked after me too! I shall always be grateful to them.

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Review from Julie L (Niece of Resident) published on 10 September 2020 Submitted via Website
Overall Experience

My Aunty has resided in Elm Bank for over 18-months and I have visited her on several occasions mostly at weekends. The home is clean and tidy with a bright and pleasant dining room for the main meals of the day. The carers are excellent and will bring meals and snacks to my Aunty in the lounge or her room if she is tired or prefers to do this. They show compassion and patience and will encourage my Aunty to eat and drink if this is required. There are daily activities on weekdays, and my Aunty particularly enjoys the skittles and singing along to tunes with the other residents. The carers do their utmost to try to make the residents feel at home, particularly on special occasions such as birthdays when they sometimes play music or have entertainment. During the lockdown, the carers have provided me with good updates on the health and well-being of my Aunty, which has been reassuring for me in these challenging times. Many thanks to all at Elm Bank, your hard work is very much appreciated.

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Review from Anne N (Niece of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

My aunty has been well looked after by the staff at Elm Bank. The home is kept clean and bright, I have no complaints.

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Review from Gillian L (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

My mam went to Elm Bank two and a half years ago as she could no longer look after herself. It was a big shock to us all. It began as respite and she stayed. She seems quite happy and I am confident that she is being well looked after, cared for and treated with dignity. There were a couple of issues in the beginning, communication being one. That appears to have been resolved now. The staff in Elm Bank are dedicated, caring and compassionate. Nothing is too much trouble for them. I look upon them as my family too. Definitely recommend the home. There's an activities leader too, so the residents are kept occupied. Well done all staff!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 February 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (4)

Meet the Team (2)

John Shiells
John ShiellsJob Title:Site ManagerJoined: 2021
ROLE: Site Manager of Dene Grange & Elm Bank Care Homes
CAREER: John’s career started back in 1992, when he went to work in a day care center as part of an employment training placement.
Within two years, John was a home care assistant for Newcastle City Council and then progressed to a Domiciliary Care Manager.
John decided he wanted to work in a care home setting and started as a bank Care Assistant in December 2010 moving up to a Senior Care Assistant in February 2011.

John finally took the plunge to become a Home Manager in July 2011 at The Lodge Care Home, moving onto Elm Bank in 2019 and now with the edition of Dene Grange.

Elm Bank Care Home
Elm Bank Care HomeJob Title:The Care Team

So much to be proud of at Elm Bank Care Home where the care team celebrates its Care Quality Commission inspection!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Bank Care Home to verify any information. View our terms and conditions. Elm Bank Care Home has an Enhanced Service -more info.