Elm Bank Care Home

Dene Road, Hexham NE46 1HW
Review Us
9.4 88 Reviews
  • Elm Bank Care Home, Hexham
Elm Bank Care Home is conveniently located in a quiet residential area of Hexham, offering residential care to people with a range of needs. The care provided includes help with everyday tasks, specialised support for people living with dementia, care for younger people with physical or learning disabilities, as well as respite care.

All areas of the home are fresh and cheerful and give residents the choice of lively or quiet communal spaces where they can either relax or engage in social activities.

The team of professional carers is dedicated to foster a sense of home and belonging and build positive relationships with each resident. By understanding each individual's needs and wishes, the team can help residents to pursue hobbies and pastimes to ensure they enjoy their stay.

Residents are asked about their dietary requirements and are served nutritious and tasty meals made from fresh ingredients.

The home encourages residents to fulfil their wishes and ambitions, providing a fun and person centered activity programme.
Show Elm Bank Care Home on the Map

Care Provided by Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1270
  • Self-Funded Residential Dementia Care: from £1325
  • RESPITE Self-Funded Residential Care: from £1270
  • RESPITE Self-Funded Residential Dementia Care: from £1325

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Elm Bank Care Home to find out the exact price for your requirements.

Contact Elm Bank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elm Bank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • John Shiells (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking with easy access to the home.

Elm Bank Care Home Reviews (88)

9.4

Elm Bank Care Home has a Review Score of 9.4 (9.444) out of 10, based on 17 reviews in the last 2 years.
Over all time Elm Bank Care Home has 88 reviews.

Overall Experience
  • 53
  • 29
  • 4
  • 0
  • 2
Date Published
  • 88
  • 6
  • 7
  • 17
  • 71
Reviewer Connection to Elm Bank Care Home
  • 25
  • 14
  • 14
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from J D (Husband of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit Elm Bank Care Home five days a week. I also find the staff very pleasant and helpful. Very good to respond to accidents. My wife had an accident in her bedroom, the staff were very good to respond, because she had fallen out of bed and hit her nose and head, to stop the bleeding.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your wife and we are glad she is on the mend after her fall. Your kind words are greatly appreciated and I will of course pass them on to the home manager and our Elm Bank colleagues.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K B (Mother of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I had to ask that my son's room be cleaned properly - after that no bother. Many of his clothes went missing and often he was wearing clothes which did not belong to him.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to the manager and the Elm Bank colleagues.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Astrid R (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with the care my mother is receiving here. The staff are exceptional, and I couldn't find any fault with them. The room is clean and has a lovely view over a garden.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeDear Astrid, many thanks for taking the time to review our home. It is our pleasure to be able to care for your mother. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Elm Bank.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Warwick B (Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the staff (management, secretarial and admin staff) were exceptional. Some members of staff were not quite up to scratch.
The clothing department needs help as the wrong clothes were often supplied.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeDear Warwick, many thanks for taking the time to review our home. It was our pleasure to care for you and are glad that your time with us was a positive one. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to the manager and the team at Elm Bank.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denis H (Husband of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy for my wife to be accommodated at Elm Bank Care Home. No experience of any other home. Staff are always helpful and friendly.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeDear Denis, many thanks for taking the time to review our home. It is our pleasure to be able to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Son of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Elm Bank Care Home have been fantastic! My mam is very happy there and feels safe, looked after and cared for.
Activities: I don't know enough to comment.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeMany thanks for taking the time to review our home. It is a pleasure to be able to care for your mam. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Wife of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care of my husband very good and the staff are so kind to us and helpful. Nothing has been a bother at all times. At times, due to his condition, it must be difficult to cope with however they do the very best they can.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeMany thanks for taking the time to review our home. We are privileged to be able to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elm Bank.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Son of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They have done well in these trying times keeping families informed of changes in visiting rules. I think families forget these rules are for the safety of our loved ones.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeMany thanks for taking the time to review our home. All feedback is appreciated and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to The Home Manager and the colleagues at Elm Bank.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Partner of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner likes the staff and the food is excellent.
Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeMany thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually improve our service. Your kind words are greatly appreciated and I will of course pass them on to the Home Manager and the colleagues at Elm Bank.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C J (Cousin of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Feel that the staff have done a tremendous job during the lockdown. I was unable to visit, but on the occasions that I was, I found my relative to be smart and her needs catered for. She was always treated with dignity. I feel very confident that the staff kept me informed and did an excellent job during
exceptional circumstances.
Reply from Shellene Armstrong, PA at Elm Bank Care HomeMany thanks for your feedback and review for Elm Bank Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June W (Respite Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with the care received by all staff. The staff are very kind and cooperative. Very clean and tidy home, including communal areas and bedroom. Daily menu options are great, good choice in the menu and always adhere to requests. Highly satisfied with everything.
Reply from Shellene Armstrong, PA at Elm Bank Care HomeMany thanks for your review and feedback for Elm Bank Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C E (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the months my mother has been in Elm Bank - I have no complaints at all. She is well looked after. Having just been allowed to see her due to Covid, but have found all the staff really nice and very helpful indeed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H F (Niece of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely, friendly staff who are very helpful and accommodating. A nice cheerful lot. Good standard of care. The staff has been always happy to refer for a doctor's opinion when needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E R (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care from the friendly and efficient staff of the home. If there has been an issue regarding my mother's health, I am immediately informed of this by telephone. Due to the current covid-19 restrictions, we have been allowed to meet with Mum outside, which has been most welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Virginia D (Daughter of Resident) published on 11 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Elm Bank Care Home. The staff looked after my mum with love and compassion. Nothing was too much trouble; everything was done willingly and kindly. As my mum approached the end of her life, the expertise and experience of the staff was invaluable. The staff looked after me too! I
shall always be grateful to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie L (Niece of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunty has resided in Elm Bank for over 18-months and I have visited her on several occasions mostly at weekends. The home is clean and tidy with a bright and pleasant dining room for the main meals of the day. The carers are excellent and will bring meals and snacks to my Aunty in the lounge or her
room if she is tired or prefers to do this. They show compassion and patience and will encourage my Aunty to eat and drink if this is required. There are daily activities on weekdays, and my Aunty particularly enjoys the skittles and singing along to tunes with the other residents. The carers do their utmost to try to make the residents feel at home, particularly on special occasions such as birthdays when they sometimes play music or have entertainment. During the lockdown, the carers have provided me with good updates on the health and well-being of my Aunty, which has been reassuring for me in these challenging times. Many thanks to all at Elm Bank, your hard work is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne N (Niece of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunty has been well looked after by the staff at Elm Bank. The home is kept clean and bright, I have no complaints.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian L (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mam went to Elm Bank two and a half years ago as she could no longer look after herself. It was a big shock to us all. It began as respite and she stayed. She seems quite happy and I am confident that she is being well looked after, cared for and treated with dignity. There were a couple of issues
in the beginning, communication being one. That appears to have been resolved now. The staff in Elm Bank are dedicated, caring and compassionate. Nothing is too much trouble for them. I look upon them as my family too. Definitely recommend the home. There's an activities leader too, so the residents are kept occupied. Well done all staff!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam is nicely settled in at Elm Bank having arrived nine months ago. She knows her way around her level and enjoys wandering freely from her room to the lounge. Mam enjoys all her food which looks very appetising in the dining room, and her 'seconds', and is adequately supervised, helped and coaxed
to encourage a clean plate. All staff will offer her a cup of tea at whatever hour of day or night that suits her. The activities co-ordinator engages well with my Mam to gain her interest and participation. Mam is even allowed to just sit in the office, happy to be quiet when the carers are on the phone. The great thing is, the carers love their role - they understand the behaviour of their dementia residents, never take offence as they know it is just the condition, and continue to demonstrate patience, kindness and care passionately for their residents. Good humour abounds, and it is reassuring to see Mam laughing and joining in the fun. Thank you to all involved in Mam's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John D (Son of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been resident for some 18 months and Elm Bank have faced up to his challenging needs and circumstances with resolve and determination. I see a desire in many staff to constantly strive to find the right solutions, and treat him as an individual and not another number. Staff's commitment
and patience with my Dad and genuine desire to fulfil his needs is heartwarming. There are particular staff who in my view go way beyond the call of duty to provide companionship and steadfast support for his needs. I can't praise their efforts to provide friendship and support highly enough. I am included and well informed in all decisions regarding his needs by management, staff and GP.
The COVID-19 pandemic has undoubtedly placed additional pressures on these types of environments and in my view, they were pro-active in acting to protect and shield residents.
They face challenging circumstances, are not the most or least expensive, but provide love support and peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Elm Bank Care Home is calculated as follows: ( (135 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 195 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Elm Bank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (2)

John

John Shiells

Job Title: Site Manager Joined: 2021

ROLE: Site Manager of Dene Grange & Elm Bank Care Homes
CAREER: John’s career started back in 1992, when he went to work in a day care center as part of an employment training placement.
Within two years, John was a home care assistant for Newcastle City Council and then progressed to a Domiciliary Care Manager.
John decided he wanted to work in a care home setting and started as a bank Care Assistant in December 2010 moving up to a Senior Care Assistant in February 2011.
John finally took the plunge to become a Home Manager in July 2011 at The Lodge Care Home, moving onto Elm Bank in 2019 and now with the edition of Dene Grange.

Elm

Elm Bank Care Home

Job Title: The Care Team

So much to be proud of at Elm Bank Care Home where the care team celebrates its Care Quality Commission inspection!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Bank Care Home to verify any information. View our terms and conditions. Elm Bank Care Home has an Enhanced Service - more info.