Wellburn House

My Nana lives here and is genuinely very happy, which means so much to our family. The staff are incredibly kind, caring, and attentive, and they always make her feel comfortable, valued, and well looked after.

We especially love the wonderful trips and activities they organise, which give her so many opportunities to get out, socialise, have fun, and make lovely memories. Family are always made to feel welcome, and it's lovely to be able to visit and spend time with her in such a warm and friendly environment.

Knowing that she is somewhere safe, caring, and welcoming gives us great peace of mind. We are truly grateful for all the care, kindness, and support she receives.

My mother spent just over four years in Wellburn House, and I have to say it became a proper long-term home for her. Having never wanted to be reliant on others for her care, dementia sadly took away any other option. Throughout her time at Wellburn we always felt welcome to be a part of her ongoing care and wellbeing. My mother never displayed discomfort in her surroundings, or a need to be somewhere else. From the very first days she looked calm and contented with her room and the staff looking after her. We have a great deal to thank the staff for in making my mothers time at Wellburn as comfortable and enjoyable as possible, we will always view the care home and staff as an important part of the last years of my mothers life. Thank you for the work that you do in making residents feel wanted, safe and valued in their later years.

I recently spent 6 weeks 'Respite' at Wellburn House following a hip replacement operation. I found care was excellent, the staff were caring and made sure I was as comfortable as possible. The meals were excellent, staff encouraged residents to eat, and the meals were also varied and well balanced nutritionally. Activities were carefully planned and enjoyed by residents. I personally enjoyed the accompanied local walks, which strengthened my weakened muscles. Wellburn House is set in beautiful, well-tended grounds. My room was lovely and light and warm.

Respite experience has been great. The staff have made mum feel welcomed and safe and happy she has been encouraged to get involved in activities that she enjoys. Mum loved fish and chips in Whitley Bay and especially loved the arcades.

I am extremely pleased with the standard of care and facilitates at Wellburn House. The staff are very caring and have areal understanding of the resident's needs.The staff deal with difficult situations in a calm and professional way, and always protect the dignity of the residents. The home is clean and well maintained, the facilities are very good and the home has a happy atmosphere.

Staff and management are always very keen to resolve any issues/concerns.

Have no complaints about the home at all. Dad's carer has been excellent overall. Staff have been great and most helpful.

Wellburn House has been a very positive move for our Mum. She had previously been in a home where sadly the standards and care were poor, so we were very anxious about any new placement. However, we are very relieved that after a couple of weeks of her arrival at Wellburn, things seemed to fall into place for her. Certainly, now, after almost 6 months, she is mentally and physically much more stable and most importantly, happier. The staff are kind and considerate and the the manager is proactive, competent and compassionate. We would not hesitate in recommending this home.

The staff at Wellburn are patient and caring. My father feels valued and well cared for, and very much enjoys the activities. He always looks clean and smart, which is important to him and to my mum. His room is lovely, and always clean and tidy - and the meals smell lovely! We are so pleased that the staff at Wellburn are looking after my father so well. He is content, and knowing he is so well cared for, and being able to visit frequently (and being so warmly welcomed by the staff, and him when she does) has resulted in a significant improvement to my mum's health.

Our relation has been at Wellburn House for almost five years, in all that time her needs have been met with dignity and compassion. The management and staff have constantly reviewed requirements when our relation's needs have changed due to her illness. The staff are always looking to improve the care and activities to make our relation as happy and content as possible.

Wellburn House provides exceptional care for my gran. She was reluctant to go into a home initially but is thriving and talks highly of Wellburn. Her highlights are the food and kind staff! Staff members are enthusiastic, caring and know her likes and dislikes. Being able to view photos of her taking part in many activities via the social media page is reassuring and great to see.

This was my first experience of staying in a care home. I stayed for 8 days 'respite care'. My room and ensuite were exceptionally clean and pleasant. The cook produced excellent quality meals and a good variety of options. All the staff were pleasant, helpful and friendly. They smiled a lot and seemed happy. They were extremely patient. I enjoyed the outings and activities offered. I will be happy to return for respite or a resident.

Mam struggled at first to settle in but now she is loving life at Wellburn. The staff go above and beyond, the duty of care is second to none and there are constant activities and days out to keep everyone entertained. The food must be great because she has put on so much weight and looks really healthy.

The staff seemed to really care about residents. A nice sense of community and lots of activities for residents to participate in. The lovely green outlook from the lounge and dining area helps create a restful mood and gives a sense of connection to the outside. Staff treat residents with kindness and dignity.

Wellburn House is a lovely homely place and the staff are absolutely fantastic. My aunty settled really well in the home. They are always keeping them entertained, it is a joy going in Wellburn because other residents get to know you and their families. My aunty always said that the food was lovely and whatever she asked for it was not a problem for the staff.

Good activity level - sadly Mum decided to stay in her room most of the time.

My father has quickly felt at home, despite early resistance. The staff are professional, friendly and very well trained. The home has very good protocols in place. I thoroughly recommend.

This member of staff has events planned every day! It's a pleasure to visit my Dad here.

I had the responsibility of finding a care home for my dear friend as she could no longer live on her own. After viewing many homes I made the decision that Wellburn House was the right place for her. I have never regretted that decision as I feel she is well cared for and happier than I ever expected her to be. She is safe and well looked after which means everything to me. Wellburn is well-managed and has some wonderful staff. I would highly recommend it to anyone who has a difficult decision to make in choosing a home for their loved one.

A very pleasant home and atmosphere. Nothing was too much trouble. All staff were so kind and thoughtful and very professional. My husband was in the home for two and a half years and was very happy there. His end-of-life care was excellent. Staff did all they could to make him comfortable and were very considerate to family members giving us support as well.