Wellfield Residential Care Home

The family are very happy that Mum has settled in so well. She is eating well, comfortable and well looked after. The management is amazing and nothing is too much trouble and the staff are really kind. We were initially quite anxious about going down the care home route but feel we have made the correct decision for our mum. Thank you Wellfield.

My mum was struggling to settle in at Wellfield Care Home after a stroke. On arrival, my mum had to isolate for 2 weeks due to covid, which was hard for mum and the family. My mum had warmed to one individual carer, who seemed to calm and settle mum really well. This amazing carer went in to see to mum even on her day off, how caring is that! Mum is now truly settled and is like one of the family at Wellfield, we can not thank the Wellfield team and management enough. Thank you.

Staff are always very understanding of mother's outbursts and calm her down afterward expertly and with great patience. I am staggered that they are able to come back, without holding any grudges, knowing they may well get more of the same.

At this time on a Sunday, I would normally be writing an email to Mum but tonight, I call to mind the awfully sad conversation I had with her, explaining that we, her family, could no longer keep her safe in her own home and that she wouldn't be going back there. As you can imagine, she was upset. Being Mum, she mulled this over for a while, gave my hand a squeeze and said "well that's all that matters, isn't it, keeping me safe". She moved in a short time later and set about settling in. No mean feat for a proud person like Mum but she did just that and being a pragmatic person, very quickly realised that this was the life for her. She had no regrets at all. Nice room, surrounded by lots of lovely people and a raft of special ones that she was very, very fond of. She seemed to thrive under the care she received. Thank you so much, Team Wellfield.

Mum was well cared for and was always shown compassion. Her individual needs were met and over time her ability to interact and her activities of daily living improved. The staff always listened to the family and put into place our requests. Communication with the family was always prompt and when it came to end of life care, the staff really excelled in looking after Mum and provided amazing support for the family too.

A home full of care and attention, my Mum was treated with respect and made me feel secure knowing that she was now in a place of safety and not at home where she was wandering the streets at 3 am. The staff are all lovely, I have only seen them via the door and spoke over the phone but I have nothing but nice words to say. The management have been so helpful, they really have made this experience much easier than I ever thought it would be. We heard about Wellfield from our local running group and the feedback was all too true, a place where you would want your Mum or Dad to live. Thanks to all the staff, management and higher above for creating such a safe cove for my Mum, I've not slept so well in a long time.

Having been unable to visit Wellfield prior to my mother needing residential care (due to the pandemic and travel restrictions) we were guided by Mum’s social worker and the reports on the CQC (or Welsh equivalent). We cannot believe how fortunate we are. Mum is in such a caring, clean, friendly, dynamic and proactive environment- we really couldn’t have asked for more. The staff, the care, the atmosphere- everything is fantastic!

Mum has been a resident since January 2020. It's been a difficult year for the staff, the residents and their families. During this awful time, the staff at Wellfield have been wonderful. Sadly, my Mum died on February 25th. The carers at Wellfield cared for Mum as if she was their own mother. We were able to see Mum, which wouldn't have been possible if she was still in the hospital. Not only did the staff care for Mum, they cared for me and my family too. Nothing was too much trouble and I'll always be grateful that I spent four nights with my Mum before she passed away. Wellfield really is a lovely nursing home.

Despite being very reluctant to accept care or support of any sort, my mother settled into Wellfield very quickly and regularly tells the family how happy she is there. The staff know each resident very well and they are always treated with kindness, respect and dignity. The staff are also very well trained in all aspects of their work and are led by a strong management team. The home is set in pleasant surroundings. Rooms and communal areas are comfortable and there is a high standard of hygiene, which was increased significantly during the Covid outbreak. Wellfield went to great lengths to keep Covid successfully at bay and should be congratulated for taking steps early on to control it. Mum enjoys the food at Wellfield and there is a good range of entertainment and activities on offer. We are in our 70s and it has been very much appreciated that Wellfield have been so supportive of us as a family, especially during the lockdown.

Mum went to live at Wellfield following a series of strokes, which meant she could no longer live independently. She received good care and the staff were friendly. When the current manager and his predecessor arrived, things at the home improved dramatically. The staff were very attentive and the standard of care was excellent. The residents were encouraged to take part in the many activities that were available and they also went on local outings. Sadly, due to Covid-19, the last time I was able to spend time with Mum and hug her and talk to her was March 2020 just before the first lockdown. Although we were in regular contact with the home during the following months, it wasn’t until December that I was able to visit again. It was a well managed and safe environment but sadly the last time I saw Mum. As a family, we have nothing but praise for the manager and his team who have worked tirelessly caring for the residents in their care, during a time no one could ever have imagined.

I can't thank all the staff enough for the love, care and treatment mum has received at Wellfield. Despite the pandemic outside, I know she is safe and well and I know how much she enjoys being there. Thank you to the management who continue to keep me in the loop about what is happening within the home and reassuring us that our loved ones are safe. I highly recommend Wellfield and all the amazing staff that work there. Keep up the outstanding work, Diolch!

Since my mother first moved into Wellfield, my sister, father and myself have been extremely impressed. The staff are so caring, there is a really warm atmosphere and we feel she is in the safest of hands.

My husband is the only male resident. A greater, diverse gender mix would benefit his dementia.

The new management has been excellent, they have made the home somewhere you are sure your relative will be safe and cared for with love and kindness. The staff work so hard and look after the residents with care and dignity. Family are made welcome at any time. The rooms are kept clean and tidy, the food is good, there are activities through the week to keep residents entertained. The home has worked so hard through this pandemic (Covid-19) to keep everyone safe, so I say thank you to managers and staff.

I have been a resident at Wellfield since August 2019. Lockdown came in March 2020. The staff have gone way beyond their duties in caring for the residents and helping our spirits up. My family and friends acknowledge I am happy and safe and clean and well-fed. My thanks go to each and every one of them for a job well done and for getting us safely through the lockdown.

Mum was admitted from hospital into a difficult 14 days isolation. I don't know how the staff coped but they did! Since then Mum is slowly becoming part of the family. Because a family is what Wellfield is. The management teams are a delight and every member of staff I have spoken to on the phone or when I've dropped something off has been lovely. It is hard not being able to visit because of COVID 19, but when I eventually can I hope to become part of the wider Wellfield family. Mum couldn't be in better hands.

A really wonderful community of genuinely caring, kind and loving people. There is always a warm welcome at the door from every member of staff. They have made my dear, special Nanna part of the family, and it is really comforting to know she is being well looked after with such care and kindness. All carers have a great sense of humour and keep up the spirits of all residents with their entertainment, crafts, singing and games. The garden looks beautiful! I can't wait to see what they do inside the home, it's coming along nicely. I look forward to seeing how they make-over the main rooms. My Nanna's bedroom has had a fresh make-over and is really lovely. I love how Wellfield keeps all family members up to date on Facebook with daily photos and news. Thank you for being so wonderful, especially during such a traumatic time with Covid-19. Stay safe.

It is under new management and you really feel assured that the utmost care and improvement of facilities is their main priority. It certainly needs some refurbishment which is gradually being undertaken. My mum has a beautiful, newly decorated room. The standard of catering is excellent. There is a wonderful craft coordinator and if there is an opportunity to mark or celebrate an event, everyone gets involved. But mainly the carers are fantastic and have been marvellous during this outbreak.

Thank you for all you do.

I have nothing to say but good things about the home. Carers are always there for my mother and management helped so much with the transition from hospital. My mum has a better appetite and her general wellbeing has improved. There is a very positive culture promoted within the home which makes me feel more confident and comfortable whilst visiting my mum as its difficult as it is for me. I would recommend this home to anyone!