Whitehouse

5/7 Grove Road, Wrexham LL11 1DY
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Top 20 carehome certificate
9.9 40 Reviews
  • Whitehouse, Wrexham
White House is situated near Wrexham town centre with easy access for visitors, friends and family.

Specialising in supporting those who may need help with daily tasks as well as people with mental health difficulties. White House also provides day care, respite care as well as a rapid response service for emergencies.

All staff are highly training and fully qualified so that each individuals needs can be met with dignity.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1199 – £1295
  • Self-Funded Residential Dementia Care: £1295 – £1295
  • RESPITE Self-Funded Residential Care: £1199 – £1295
  • RESPITE Self-Funded Residential Dementia Care: £1295 – £1295

These prices are only a guideline, please contact Whitehouse to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debra Shellshear (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (4)

Whitehouse Reviews (40)

9.9

Whitehouse has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years.
Over all time Whitehouse has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Whitehouse
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Total of 40, showing 1-20
Review from D L (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We met with the manager at mums home when it was decided that mum needed immediate respite care due to loss of mobility due to meds change. This was organised quickly. The staff where very welcoming and put us at our ease. Mum was very happy with the level of care she received from all the care staff,
and soon started to feel better. I would definitely recommend The Whitehouse and hope and hope that if needed again they have availability.
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Review from Jane H (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in the Whitehouse for 8 weeks and is extremely well cared for. Any health issues arising are spotted/acted on immediately and I am kept fully informed. Dad is a WW2 veteran and the staff at the home respect and honour him, ensuring he is turned out immaculately for any military events.
Thanks to the staff he is regularly showered, wears clean clothes on a daily basis, is well fed and mentally stimulated by taking part in various social activities especially loving mother toddler visits.
Reply from Debbie Davies, Manager at Whitehouse

It is a pleasure to have our WW2 veteran gentleman at such a magnificent age spending time with us. Absolute Pleasure

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Review from R S (Sister-in-law of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with this care home. Management and staff were excellent. Very homely and welcoming, nothing was too much trouble.
Reply from Debbie Davies, Manager at Whitehouse

Thank you we aim to please and your words are very kind

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Review from Jane R (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has received is excellent. The staff are so patient and caring in what can sometimes be difficult circumstances. I am not there at mealtimes but Mum tells me the food is good. There is always someone on hand in the office to discuss any concerns.
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Review from Dawn P (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are absolutely amazing. The care, help and support my dad has been given here has been outstanding. Dad was seen straight away by all the appropriate professionals. I was kept up to date daily on his daily routine's and health needs. Everyone is so friendly, helpful and professional,
I highly recommend the Whitehouse to anyone who is looking for a nursing home. Even though Dad was only there for 2 weeks respite, he was fully involved in all the Christmas activities - the fayre, pantomime, carol service etc.
Thank you all once again for giving my dad the TLC he needed.
Reply from Debbie Davies, Manager at Whitehouse

Thank you so much for the positive review. Your dad was amazing, it was a pleasure.

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Review from H C (Granddaughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing home. Amazing staff. Lovely care home for my Nan knowing someone is there 24/7 round the clock, the care given is 100%, my nan loves her room and has settled here. Her carers are so thoughtful and helpful, nothing is ever too much trouble, everyone works so hard.
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Review from Claire K (Granddaughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful for the exceptional care my grandmother receives at The Whitehouse. The staff are not only professional and attentive but also genuinely friendly, compassionate and kind. They go above and beyond to ensure that she feels comfortable and respected. The facilities are always clean
and well-maintained, creating a pleasant and safe environment. The activities and social events are very good. Overall, The Whitehouse has given me peace of mind, knowing that my grandmother is in such good hands. I highly recommend this care home to anyone looking for a place where their loved ones will be treated with the utmost dignity, respect and care.
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Review from P P (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well-run with good staff and management. My father is well looked after. If he requires a doctor, they will get a doctor straight away and always let the family know what's going on with him. Residents have plenty of activities to keep them occupied.
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Review from J N (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited numerous care homes in November 2023 to find a suitable home for my mum. As soon as I entered The Whitehouse I knew it was where I wanted her to be. The care from the staff is excellent. It really is a very special place. There is a homely atmosphere as soon as you enter, and the residents
are stimulated and cared for and are extremely well looked after.
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Review from Alison J (Daughter-in-law of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whitehouse Care Home has such a lovely family feel to it. The manager, deputy manager and all the staff take very good care of my father-in-law. Nothing is too much trouble and they hold regular activities, including days out for the residents. It’s peace of mind to know that they are only a phone call
away and regularly keep us updated. They are professional whilst empathetic and caring towards all residents and their families.
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Review from K V (Great-grandson of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind, polite and patient staff, professional and friendly manner at all times and a genuinely nice and safe space for anyone put under their care, the cleanliness is spot on and the activities they do with the residents are not only fun and interactive but healthy as well, I would highly recommend!
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Review from Denise T (Friend of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly staff.
Residents all look happy and are encouraged to be themselves and be as independent as possible.
Plenty going on and just a generally nice feel to the home. Unlike some, it is a 'home'.
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Review from Jacqueline J (Sister of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister received excellent care in the home. The staff went above and beyond all our expectations. They also looked after us as a family and no requests we made were too much trouble. Social activities played a big part and everyone was encouraged to take part if they could. The food was excellent
and nutritious. The home was always kept clean and tidy.
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Review from B D (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has lived at the home for over 18 months. The care she receives daily is so good. All staff are caring, friendly and helpful. The environment is happy and there are varied daily activities that cater to all residents. Am updated regularly on my Mother's care plan. I cannot recommend highly
enough.
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Review from Samantha M (Granddaughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best care for my Nana. The staff are amazing. Always so much to do for the residents. Clean bedroom. Clothes washed. Management is also amazing. Never had a problem and always recommend this beautiful home.
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Review from Sue W (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so well looked after in the Whitehouse...During her working life, she was a Domestic Superintendent at a top-rated hospital, she still has all her faculties and praises the staff frequently for their care and standards. From my point of view, I think the staff go the extra mile, engaging with
residents, entertaining them, and looking after them. The premises are always clean bright and welcoming, and the food looks and smells delicious. Having recently been poorly myself and unable to visit as often it is a huge relief to know Mum is being so well looked after and is so happy.
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Review from A S (Friend of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful how happy everyone is. Amazing how well cared for the residents are and the staff do an amazing job would recommend it to everyone I know, happiness is very important and they certainly feel that here!
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Review from Brian S (Friend of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited this establishment for many years as a Paramedic.
The staff are super friendly, and caring and most of all show a great deal of empathy and support for their residents.
It is spotlessly clean. The residents' rooms are warm and have lots of their own personal items.
The food has always
been of an impressive standard and of course, they make a cracking cup of tea!
The manager has been there for years and both she and her staff treat the residents as part of their own family!
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Review from Hayley W (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into The Whitehouse at the end of October after being diagnosed with mixed Dementia. I must admit I was nervous about how she would adapt as she had lived in her own home for over 50 years and was always fiercely independent. I needn't worry! She settled in amazingly quickly, something I attribute
to the kind and caring staff and the general homely and welcoming atmosphere that you feel as soon as you walk through the door.
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Review from Caroline C (Friend of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend at Whitehouse for nearly a year. She's always happy when I see her. The staff are amazing. The love and care they provide is 100%. My friend was put on end-of-life care back in January, however she got better and is now back to herself. I'm sure the care from staff brought her
back. Fantastic care home.
Reply from Debbie Davies, Manager at Whitehouse

We are so pleased we are doing well in what we are trained to do, showing compassion and care to our residents and we love to see them responding back from end-of-life care.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Whitehouse is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Whitehouse is calculated as follows: ( (224 Excellents x 5) + (14 Goods x 4) ) ÷ 238 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitehouse is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (35)

Debbie

Debbie Shellshear

Job Title: Registered Manager Joined: 2015

RMA, Level 4 Health and Social Care.
Level 5 in Leadership for Health and Social Care Services for Adults.
Diploma in Dementia.
Registered with Social Care Wales as a Care Manager.
Six Steps End of Life Champion.

Disherpreet (Preet)

Disherpreet (Preet) Kaur

Job Title: Deputy Manager Joined: 2023

- Registered Pharmacist in India now living in the UK.
- Six Steps Trained at the end of life care.
- Registered with Social Care Wales
- Infection control champion
- Manual handler train the trainer
- Levels 2 and 3 completed in Health and Social Care
- Management Level 7

Sumanpreet

Sumanpreet Kaur

Job Title: Officer In Charge Joined: 2023

- RGN in India.
- H and SC Level 3 in the UK.
- Registered with Social Care Wales as a carer.
- Officer In Charge.

Paramsernarasarma (Gajen)

Paramsernarasarma (Gajen) Gajendhrasarma

Job Title: Senior Carer Joined: 2022

Gajen was a carer in Liverpool and started with us in 2022.
Senior carer on regular nights at Level 2 H & S C.
Registered with Social Care Wales as a carer.
Moving and handling: Train the trainer.

Stephy

Stephy Susan Mathew

Job Title: Senior Carer Joined: 2022

RGN in India.
Level 3 H and SC in the UK.
Six Steps end-of-life champion.
Registered with Social Care Wales as a carer.

Shivani

Shivani Shivani

Job Title: Senior Carer Joined: 2024

- Registered Nurse in India.
- Studying to qualify in the UK for RGN.
- Level 3 in Health and Social Care.
- Senior Carer.

Michelle

Michelle Jones

Job Title: HCSW Joined: 2019

Michelle has a level 2 in Health and Social Care.
Registered with Social Care Wales as a carer.

Julie

Julie Roberts

Job Title: HCSW Joined: 2021

Julie holds a level 2 HCSW.
Registered with Social Care Wales as a carer.

Pritam

Pritam Sunar

Job Title: HCSW Joined: 2022

Level 2 H & SC.
Registered with Social Care Wales as a carer.

Ajith

Ajith Koothoer Baby

Job Title: HCSW Joined: 2022

Holds Level 2 H and S C.
Registered with Social Care Wales as a carer.

Diane

Diane Morgan

Job Title: Senior Carer Joined: 2024

My name is Diane and I hold level 2 and 3 in Health and social care
I am registered with Social Care Wales

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Arunima Jithendran

Job Title: Senior Carer Joined: 2025

I hold a level 7 in MSc Health Services Management and recognised training for the role. I am a senior carer at The Whitehouse.

Annette

Annette Davies

Job Title: Home Administrator Joined: 2025

I am the Care Home administrator and I look after the office tasks and well well-being of the care staff.


I am also a local MP for Wrexham. I have a great interest in our City.

Martin

Martin Varghese

Job Title: Senior Relief carer Joined: 2025

My name is Martin and I am a registered nurse in India; I am level 3 in Health and Social Care in UK.
I work generally night shifts

Sarah

Sarah Cousins

Job Title: General Assistant Joined: 2014

My name is Sarah and I have worked at Whitehouse for over a decade. I was housekeeper and then moved onto care, as I know most of the work ethics of the care home. I am now General assistant and can help out in any field
I hold Level 2 in Health and Social Care and am also registered with Social Care Wales

Angela

Angela Wilson

Job Title: HCSW Joined: 2025

My name is Angela and I have been a carer for many years in the Wrexham area. I hold a Level 2 in Health and Social Care and am also registered with Social Care Wales

Kudirat

Kudirat Abdul

Job Title: HCSW Joined: 2024

My name is Kudirat, and I have a little girl.


I am registered with Social Care Wales and completed regular training for the post

Krishna

Krishna Patel

Job Title: HCSW Joined: 2024

I am a Level 3 Health and Social Care and also a registered nurse in India, and have completed management training. I am registered with Social Care Wales.

Sandhyamol

Sandhyamol Suman

Job Title: HCSW Joined: 2024

I am a carer here, and I was also a carer in India. I hold a Level 2 in Health and Social Care. I am registered with Social Care Wales.

Sophie

Sophie Kidd

Job Title: HCSW Joined: 2025

I enjoy my post and attend all training to further my career. I will soon be attending college to complete Level 2 in Health and Social Care and I am registered with Social Care Wales

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Manoj Budathoki

Job Title: HCSW Joined: 2025

I am registered with Social Care Wales and attend all of my training for the post.
I also work in the reception of a local GP surgery.

Gary

Gary Sterland

Job Title: Cook/Kitchen assistant Joined: 2023

I hold my level 2 in catering, and I am studying hospitality at Yale College.
I am the kitchen assistant, but I also cover as a cook when I am required to do so.

Sandra

Sandra Wendt

Job Title: HCSW Joined: 2025

I hold levels 2 and 3 in Health and Social Care, and I am also registered with Social Care Wales.

Mervyn

Mervyn Forward

Job Title: Cook Joined: 2023

I hold my 706/1 and 706/2 City and Guilds catering.
I also attended catering college in the Army.
I have Intermediate food hygiene.

Tracy

Tracy Randles

Job Title: Cook Joined: 2014

I have worked here for a few years, starting as a carer working up to level 3 in Health and Social Care and decided I would like to be the Home's cook due to my knowledge.

Stephanie

Stephanie Thomas

Job Title: Kitchen Assistant/Cook Joined: 2022

I have worked here as a kitchen assistant, and I speak Welsh.

Stacey

Stacey Robertson

Job Title: General Assistant Joined: 2025

I work as a general assistant with Laundry, care, activity, and housekeeping.

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Manoj Budathoki

Job Title: HCSW Joined: 2025

I work at weekends to cover the carers aspect.
I am registered with Social Care Wales.

Sandhyamol

Sandhyamol Soman

Job Title: HCSW Joined: 2024

I hold a level 2 in Health and Social Care, and I am registered with Social Care Wales.

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Lakmini Marukkukkankan Amage Dona

Job Title: General Assistant Joined: 2025

I am registered with Social Care Wales, and I cover the general assistant role, Laundry, housekeeping, activity co, care.

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Sheila Jones

Job Title: Housekeeper Joined: 2000

I have worked at the Whitehouse as a Housekeeper for over 25 years.

Kim

Kim Jones

Job Title: Housekeeper Joined: 2022

I mostly work in the laundry, but part-time I am studying for a History degree.

Carol

Carol James

Job Title: Housekeeper Joined: 2021

I have worked here since 2021, and I cover all aspects of Housekeeping.

Karl

Karl Parsons

Job Title: Activity Coordinator Joined: 2025

I am the main activity coordinator, and I arrange all of the activities at the care home.

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Phillip Butcher

Job Title: Maintenance Joined: 2017

I have worked as a previous firefighter in Monsanto, and I have brought my work skills to the Care Home with regular maintenance checks.

Frequently Asked Questions about Whitehouse

What types of Care is Whitehouse registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitehouse have?

There are 37 Single Rooms.

What are the Facilities & Services at Whitehouse?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Whitehouse to the centre of Wrexham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitehouse to verify any information. View our terms and conditions. Whitehouse has an Enhanced Service - more info.