Whitehouse

5/7 Grove Road, Wrexham LL11 1DY
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9.5 41 Reviews
  • Whitehouse, Wrexham
White House is situated near Wrexham town centre with easy access for visitors, friends and family.

Specialising in supporting those who may need help with daily tasks as well as people with mental health difficulties. White House also provides day care, respite care as well as a rapid response service for emergencies.

All staff are highly training and fully qualified so that each individuals needs can be met with dignity.
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Care Provided by Whitehouse

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1199 – £1295
  • Self-Funded Residential Dementia Care: £1295 – £1295
  • RESPITE Self-Funded Residential Care: £1199 – £1295
  • RESPITE Self-Funded Residential Dementia Care: £1295 – £1295
The price(s) shown are provided by the care home. Contact Whitehouse for full pricing details and T&Cs.

Contact Whitehouse to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitehouse to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Debra Shellshear (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (4)

Whitehouse Reviews (41)

9.5

Whitehouse has a Review Score of 9.5 (9.535) out of 10, based on 8 reviews in the last 2 years.
Over all time Whitehouse has 41 reviews.

Overall Experience
  • 36
  • 5
  • 0
  • 0
  • 0
Date Published
  • 41
  • 1
  • 2
  • 8
  • 33
Reviewer Connection to Whitehouse
  • 17
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Shirley W (Friend of Resident) published on 12 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend who is a resident at the white house and has been there for many months, she is always very clean and tidy and more importantly happy, I find the staff take time out to spend with my friend as she does spend a lot of time in her room, the last visit was such a good visit as my friend
was so happy and content in the white house, I can not thank all staff enough what a lovely bunch of people and always a lovely atmosphere everyone is always made very well come.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Whitehouse is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Whitehouse is calculated as follows: ( (85 Excellents x 5) + (11 Goods x 4) ) ÷ 96 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Whitehouse is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 8 Apr 2026
Well-being
Excellent
Care and Support
Excellent
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (20)

Debbie

Debbie Shellshear

Job Title: Registered Manager Joined: 2015

RMA, Level 4 Health and Social Care.
Level 5 in Leadership for Health and Social Care Services for Adults.
Diploma in Dementia.
Registered with Social Care Wales as a Care Manager.
Six Steps End of Life Champion.

Disherpreet (Preet)

Disherpreet (Preet) Kaur

Job Title: Deputy Manager Joined: 2023

- Registered Pharmacist in India now living in the UK.
- Six Steps Trained at the end of life care.
- Registered with Social Care Wales
- Infection control champion
- Manual handler train the trainer
- Levels 2 and 3 completed in Health and Social Care
- Management Level 7

Sumanpreet

Sumanpreet Kaur

Job Title: Officer In Charge Joined: 2023

- RGN in India.
- H and SC Level 3 in the UK.
- Registered with Social Care Wales as a carer.
- Officer In Charge.

Shivani

Shivani Shivani

Job Title: Officer In Charge Joined: 2024

- Registered Nurse in India.
- Studying to qualify in the UK for RGN.
- Level 3 in Health and Social Care.
- Senior Carer.

Pritam

Pritam Sunar

Job Title: HCSW Joined: 2022

Level 2 H & SC.
Registered with Social Care Wales as a carer.

Ajith

Ajith Koothoer Baby

Job Title: HCSW Joined: 2022

Holds Level 2 H and S C.
Registered with Social Care Wales as a carer.

Arunima

Arunima Jithendran

Job Title: Senior Carer Joined: 2025

I hold a level 7 in MSc Health Services Management and recognised training for the role. I am a senior carer at The Whitehouse.

Annette

Annette Davies

Job Title: Home Administrator Joined: 2025

I am the Care Home administrator and I look after the office tasks and well well-being of the care staff.


I am also a local MP for Wrexham. I have a great interest in our City.

Kudirat

Kudirat Abdul

Job Title: HCSW Joined: 2024

My name is Kudirat, and I have a little girl.


I am registered with Social Care Wales and completed regular training for the post

Krishna

Krishna Patel

Job Title: HCSW Joined: 2024

I am a Level 3 Health and Social Care and also a registered nurse in India, and have completed management training. I am registered with Social Care Wales.

Sandhyamol

Sandhyamol Suman

Job Title: HCSW Joined: 2024

I am a carer here, and I was also a carer in India. I hold a Level 2 in Health and Social Care. I am registered with Social Care Wales.

Tracy

Tracy Randles

Job Title: Cook Joined: 2014

I have worked here for a few years, starting as a carer working up to level 3 in Health and Social Care and decided I would like to be the Home's cook due to my knowledge.

Stephanie

Stephanie Thomas

Job Title: Kitchen Assistant/Cook Joined: 2022

I have worked here as a kitchen assistant, and I speak Welsh.

Sandhyamol

Sandhyamol Soman

Job Title: HCSW Joined: 2024

I hold a level 2 in Health and Social Care, and I am registered with Social Care Wales.

Lakmini

Lakmini Marukkukkankan Amage Dona

Job Title: General Assistant Joined: 2025

I am registered with Social Care Wales, and I cover the general assistant role, Laundry, housekeeping, activity co, and care.

Sheila

Sheila Jones

Job Title: Housekeeper Joined: 2000

I have worked at the Whitehouse as a Housekeeper for over 25 years.

Kim

Kim Jones

Job Title: Housekeeper Joined: 2022

I mostly work in the laundry, but part-time I am studying for a History degree.

Carol

Carol James

Job Title: Housekeeper Joined: 2021

I have worked here since 2021, and I cover all aspects of Housekeeping.

Karl

Karl Parsons

Job Title: Activity Coordinator Joined: 2025

I am the main activity coordinator, and I arrange all of the activities at the care home.

Phillip

Phillip Butcher

Job Title: Maintenance Joined: 2017

I have worked as a previous firefighter in Monsanto, and I have brought my work skills to the Care Home with regular maintenance checks.

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