Whitehouse

5/7 Grove Road, Wrexham LL11 1DY
Review Us
Top 20 carehome certificate
9.9 41 Reviews
  • Whitehouse, Wrexham
White House is situated near Wrexham town centre with easy access for visitors, friends and family.

Specialising in supporting those who may need help with daily tasks as well as people with mental health difficulties. White House also provides day care, respite care as well as a rapid response service for emergencies.

All staff are highly training and fully qualified so that each individuals needs can be met with dignity.
Show Whitehouse on the Map

Care Provided by Whitehouse

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1199 – £1295
  • Self-Funded Residential Dementia Care: £1295 – £1295
  • RESPITE Self-Funded Residential Care: £1199 – £1295
  • RESPITE Self-Funded Residential Dementia Care: £1295 – £1295

These prices are only a guideline, please contact Whitehouse to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Debra Shellshear (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (4)

Whitehouse Reviews (41)

9.9

Whitehouse has a Review Score of 9.9 (9.900) out of 10, based on 21 reviews in the last 2 years.
Over all time Whitehouse has 41 reviews.

Overall Experience
  • 36
  • 5
  • 0
  • 0
  • 0
Date Published
  • 41
  • 3
  • 6
  • 21
  • 20
Reviewer Connection to Whitehouse
  • 17
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Shirley W (Friend of Resident) published on 12 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend who is a resident at the white house and has been there for many months, she is always very clean and tidy and more importantly happy, I find the staff take time out to spend with my friend as she does spend a lot of time in her room, the last visit was such a good visit as my friend
was so happy and content in the white house, I can not thank all staff enough what a lovely bunch of people and always a lovely atmosphere everyone is always made very well come.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Whitehouse is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Whitehouse is calculated as follows: ( (225 Excellents x 5) + (25 Goods x 4) ) ÷ 250 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitehouse is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 8 May 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (35)

Debbie

Debbie Shellshear

Job Title: Registered Manager Joined: 2015

RMA, Level 4 Health and Social Care.
Level 5 in Leadership for Health and Social Care Services for Adults.
Diploma in Dementia.
Registered with Social Care Wales as a Care Manager.
Six Steps End of Life Champion.

Disherpreet (Preet)

Disherpreet (Preet) Kaur

Job Title: Deputy Manager Joined: 2023

- Registered Pharmacist in India now living in the UK.
- Six Steps Trained at the end of life care.
- Registered with Social Care Wales
- Infection control champion
- Manual handler train the trainer
- Levels 2 and 3 completed in Health and Social Care
- Management Level 7

Sumanpreet

Sumanpreet Kaur

Job Title: Officer In Charge Joined: 2023

- RGN in India.
- H and SC Level 3 in the UK.
- Registered with Social Care Wales as a carer.
- Officer In Charge.

Paramsernarasarma (Gajen)

Paramsernarasarma (Gajen) Gajendhrasarma

Job Title: Senior Carer Joined: 2022

Gajen was a carer in Liverpool and started with us in 2022.
Senior carer on regular nights at Level 2 H & S C.
Registered with Social Care Wales as a carer.
Moving and handling: Train the trainer.

Stephy

Stephy Susan Mathew

Job Title: Senior Carer Joined: 2022

RGN in India.
Level 3 H and SC in the UK.
Six Steps end-of-life champion.
Registered with Social Care Wales as a carer.

Shivani

Shivani Shivani

Job Title: Senior Carer Joined: 2024

- Registered Nurse in India.
- Studying to qualify in the UK for RGN.
- Level 3 in Health and Social Care.
- Senior Carer.

Michelle

Michelle Jones

Job Title: HCSW Joined: 2019

Michelle has a level 2 in Health and Social Care.
Registered with Social Care Wales as a carer.

Julie

Julie Roberts

Job Title: HCSW Joined: 2021

Julie holds a level 2 HCSW.
Registered with Social Care Wales as a carer.

Pritam

Pritam Sunar

Job Title: HCSW Joined: 2022

Level 2 H & SC.
Registered with Social Care Wales as a carer.

Ajith

Ajith Koothoer Baby

Job Title: HCSW Joined: 2022

Holds Level 2 H and S C.
Registered with Social Care Wales as a carer.

Diane

Diane Morgan

Job Title: Senior Carer Joined: 2024

My name is Diane and I hold level 2 and 3 in Health and social care
I am registered with Social Care Wales

No image found

Arunima Jithendran

Job Title: Senior Carer Joined: 2025

I hold a level 7 in MSc Health Services Management and recognised training for the role. I am a senior carer at The Whitehouse.

Annette

Annette Davies

Job Title: Home Administrator Joined: 2025

I am the Care Home administrator and I look after the office tasks and well well-being of the care staff.


I am also a local MP for Wrexham. I have a great interest in our City.

Martin

Martin Varghese

Job Title: Senior Relief carer Joined: 2025

My name is Martin and I am a registered nurse in India; I am level 3 in Health and Social Care in UK.
I work generally night shifts

Sarah

Sarah Cousins

Job Title: General Assistant Joined: 2014

My name is Sarah and I have worked at Whitehouse for over a decade. I was housekeeper and then moved onto care, as I know most of the work ethics of the care home. I am now General assistant and can help out in any field
I hold Level 2 in Health and Social Care and am also registered with Social Care Wales

Angela

Angela Wilson

Job Title: HCSW Joined: 2025

My name is Angela and I have been a carer for many years in the Wrexham area. I hold a Level 2 in Health and Social Care and am also registered with Social Care Wales

Kudirat

Kudirat Abdul

Job Title: HCSW Joined: 2024

My name is Kudirat, and I have a little girl.


I am registered with Social Care Wales and completed regular training for the post

Krishna

Krishna Patel

Job Title: HCSW Joined: 2024

I am a Level 3 Health and Social Care and also a registered nurse in India, and have completed management training. I am registered with Social Care Wales.

Sandhyamol

Sandhyamol Suman

Job Title: HCSW Joined: 2024

I am a carer here, and I was also a carer in India. I hold a Level 2 in Health and Social Care. I am registered with Social Care Wales.

Sophie

Sophie Kidd

Job Title: HCSW Joined: 2025

I enjoy my post and attend all training to further my career. I will soon be attending college to complete Level 2 in Health and Social Care and I am registered with Social Care Wales

No image found

Manoj Budathoki

Job Title: HCSW Joined: 2025

I am registered with Social Care Wales and attend all of my training for the post.
I also work in the reception of a local GP surgery.

Gary

Gary Sterland

Job Title: Cook/Kitchen assistant Joined: 2023

I hold my level 2 in catering, and I am studying hospitality at Yale College.
I am the kitchen assistant, but I also cover as a cook when I am required to do so.

Sandra

Sandra Wendt

Job Title: HCSW Joined: 2025

I hold levels 2 and 3 in Health and Social Care, and I am also registered with Social Care Wales.

Mervyn

Mervyn Forward

Job Title: Cook Joined: 2023

I hold my 706/1 and 706/2 City and Guilds catering.
I also attended catering college in the Army.
I have Intermediate food hygiene.

Tracy

Tracy Randles

Job Title: Cook Joined: 2014

I have worked here for a few years, starting as a carer working up to level 3 in Health and Social Care and decided I would like to be the Home's cook due to my knowledge.

Stephanie

Stephanie Thomas

Job Title: Kitchen Assistant/Cook Joined: 2022

I have worked here as a kitchen assistant, and I speak Welsh.

Stacey

Stacey Robertson

Job Title: General Assistant Joined: 2025

I work as a general assistant with Laundry, care, activity, and housekeeping.

No image found

Manoj Budathoki

Job Title: HCSW Joined: 2025

I work at weekends to cover the carers aspect.
I am registered with Social Care Wales.

Sandhyamol

Sandhyamol Soman

Job Title: HCSW Joined: 2024

I hold a level 2 in Health and Social Care, and I am registered with Social Care Wales.

No image found

Lakmini Marukkukkankan Amage Dona

Job Title: General Assistant Joined: 2025

I am registered with Social Care Wales, and I cover the general assistant role, Laundry, housekeeping, activity co, care.

No image found

Sheila Jones

Job Title: Housekeeper Joined: 2000

I have worked at the Whitehouse as a Housekeeper for over 25 years.

Kim

Kim Jones

Job Title: Housekeeper Joined: 2022

I mostly work in the laundry, but part-time I am studying for a History degree.

Carol

Carol James

Job Title: Housekeeper Joined: 2021

I have worked here since 2021, and I cover all aspects of Housekeeping.

Karl

Karl Parsons

Job Title: Activity Coordinator Joined: 2025

I am the main activity coordinator, and I arrange all of the activities at the care home.

No image found

Phillip Butcher

Job Title: Maintenance Joined: 2017

I have worked as a previous firefighter in Monsanto, and I have brought my work skills to the Care Home with regular maintenance checks.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitehouse to verify any information. View our terms and conditions. Whitehouse has an Enhanced Service - more info.