






White House is situated near Wrexham town centre with easy access for visitors, friends and family.
Specialising in supporting those who may need help with daily tasks as well as people with mental health difficulties. White House also provides day care, respite care as well as a rapid response service for emergencies.
All staff are highly training and fully qualified so that each individuals needs can be met with dignity.
Care Provided by Whitehouse
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Whitehouse to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Chestnut House Healthcare Group
- Private Owned
Person in charge
- Debra Shellshear(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
Room Information
- Single Rooms (37)
- Single Rooms with ensuite Wet Room (4)
Whitehouse Reviews (44)
Whitehouse has a Review Score of 9.6 (9.639) out of 10, based on 12 reviews in the last 2 years.
Over all time Whitehouse has 44 reviews.
Wonderful how happy everyone is. Amazing how well cared for the residents are and the staff do an amazing job would recommend it to everyone I know, happiness is very important and they certainly feel that here!
The staff are super friendly, and caring and most of all show a great deal of empathy and support for their residents.
It is spotlessly clean. The residents' rooms are warm and have lots of their own personal items.
The food has always been of an impressive standard and of course, they make a cracking cup of tea!
The manager has been there for years and both she and her staff treat the residents as part of their own family!
Mum moved into The Whitehouse at the end of October after being diagnosed with mixed Dementia. I must admit I was nervous about how she would adapt as she had lived in her own home for over 50 years and was always fiercely independent. I needn't worry! She settled in amazingly quickly, something I attribute to the kind and caring staff and the general homely and welcoming atmosphere that you feel as soon as you walk through the door.
I have visited my friend at Whitehouse for nearly a year. She's always happy when I see her. The staff are amazing. The love and care they provide is 100%. My friend was put on end-of-life care back in January, however she got better and is now back to herself. I'm sure the care from staff brought her back. Fantastic care home.
We are so pleased we are doing well in what we are trained to do, showing compassion and care to our residents and we love to see them responding back from end-of-life care.
My 82-year-old mum is very happy at Whitehouse. She is well cared for in a safe environment and treated with dignity and respect.
I feel that my mum has been well looked after and cared for during the past four years. She has always loved her food and has never complained about it. The staff try hard to keep residents entertained and I think this is enjoyed by all. During the pandemic, the staff have gone above and beyond their duties and I am extremely grateful for what they have done for Mum.
Always made to feel welcome whenever I call. Mum is always clean and tidy and has her hair done regularly. Staff are willing to help in any way and they are always cheerful.
My mother spent the last 3 months of her life at the Whitehouse. She was in the final stages of dementia and required much assistance, spending the last weeks of her life in bed.
The manager and deputy manager were very helpful, right from day one, and I felt they were really trying to do their best for both my mother and myself.
The staff were caring and attentive looking after her personal needs and involving clinical personnel as needed. They were also very kind to me, keeping me well informed and involving me in decision making about my mother's care.
I always felt welcome at the Whitehouse and I was able to spend as much time with my mother as I wanted. The staff brought me many cups of tea over the hours I spent there and I really appreciated that they cared about me, too.
I wouldn't hesitate to recommend the Whitehouse. It may not be the most modern building with the plushest furnishings but the management and care staff more than make up for that.
I pop in from time to time to speak to the residents and they really enjoy it. The staff are wonderful with them all they are always trying to help. Each time I have been in and chatted it’s always been different residents as some days they want to chat others they don’t, the environment is lovely it’s like one big family there.
The garden area is amazing how they have the old Wrexham town on the walls and a safe garden I found the whole atmosphere was great staff very helpful and approachable along with management they can’t do enough for you. I would highly recommend, it’s a brilliant home and they all work so hard.
Only concern is laundry which takes a long time to be returned or does not return at all.
My mother has been in this care home for about 2 years now. I am very pleased with the standard of care she is having. She is very happy there and it is lovely to think my mother is to spend her days in such excellent care and a marvellous care home. All the staff are wonderful.
My mother has only been in Whitehouse for a short while but the improvement in her general health and well-being is absolutely astonishing. My brother and I put this improvement down to the wonderful care and attention she is receiving from all staff at Whitehouse.
After moving to a much larger room my dad has settled in much better. One thing is the family have had to ensure that they contact us if he has any falls at anytime of the day/night. Needs decorating to freshen up.
Whitehouse management and staff are highly qualified, hard working and extremely kind to each resident. As soon as you walk through the front door there is a "buzz"! Every resident matters which reflects in the enthusiasm of the staff. Home is well decorated with appropriate pictures/drawings on the walls. My mother is always talking about one or the other, certainly stimulates her. Activities programme is very varied and fun!
I quite often speak to my dad on the phone, he always tells me what's going on. I visited in May and he was at his best, the staff were all lovely, everywhere was clean and tidy, and they are speaking about getting the garden expanded which will be great. Thank you to you all.
I am very happy my brother has chosen the Whitehouse. I now can relax and know he is cared for. A lot has happened in the past. The Manager and staff are excellent with my brother, also his family and I thank them.
Secondly management are very approachable, nothing is too much trouble, always go over and beyond. I am very happy that my mum is settled and treated well. No issues.
All the staff are excellent.
We feel that the care is excellent provided to my aunt, we feel the staff are very caring and always offer us refreshments. The management are very nice, everything is extremely well, we couldn't be happier. All the residents are always happy and smiling, my aunt has been in bed for 6 months and we couldn't ask for better care.
I have recently lost my lovely dad and my mum is at the Whitehouse. They have A plus staff and they are always willing to listen. The staff have helped me and it was my fathers funeral and a member of staff accompanied mum to the funeral and considering she didn't know anybody she became one of us, it is difficult to explain how good she really was. Cannot fault the Whitehouse and they are very approachable and very caring. I am happy with mums bedroom and please she ishere.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Whitehouse.
There are no upcoming events for Whitehouse.
Awards / Recognitions (2)
- 31 Jan 2025Recipient: Whitehouse
- 27 Jan 2023Recipient: Whitehouse
Meet the Team (20)

Level 5 in Leadership for Health and Social Care Services for Adults.
Diploma in Dementia.
Registered with Social Care Wales as a Care Manager.
Six Steps End of Life Champion.

- Six Steps Trained at the end of life care.
- Registered with Social Care Wales
- Infection control champion
- Manual handler train the trainer
- Levels 2 and 3 completed in Health and Social Care
- Management Level 7

- H and SC Level 3 in the UK.
- Registered with Social Care Wales as a carer.
- Officer In Charge.

- Studying to qualify in the UK for RGN.
- Level 3 in Health and Social Care.
- Senior Carer.

Registered with Social Care Wales as a carer.

Registered with Social Care Wales as a carer.

I hold a level 7 in MSc Health Services Management and recognised training for the role. I am a senior carer at The Whitehouse.

I am the Care Home administrator and I look after the office tasks and well well-being of the care staff.
I am also a local MP for Wrexham. I have a great interest in our City.

My name is Kudirat, and I have a little girl.
I am registered with Social Care Wales and completed regular training for the post

I am a Level 3 Health and Social Care and also a registered nurse in India, and have completed management training. I am registered with Social Care Wales.

I am a carer here, and I was also a carer in India. I hold a Level 2 in Health and Social Care. I am registered with Social Care Wales.

I have worked here for a few years, starting as a carer working up to level 3 in Health and Social Care and decided I would like to be the Home's cook due to my knowledge.

I have worked here as a kitchen assistant, and I speak Welsh.

I hold a level 2 in Health and Social Care, and I am registered with Social Care Wales.

I am registered with Social Care Wales, and I cover the general assistant role, Laundry, housekeeping, activity co, and care.

I have worked at the Whitehouse as a Housekeeper for over 25 years.

I mostly work in the laundry, but part-time I am studying for a History degree.

I have worked here since 2021, and I cover all aspects of Housekeeping.

I am the main activity coordinator, and I arrange all of the activities at the care home.

I have worked as a previous firefighter in Monsanto, and I have brought my work skills to the Care Home with regular maintenance checks.
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