Whitehouse

5/7 Grove Road, Wrexham LL11 1DY
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Top 20 carehome certificate
9.9 40 Reviews
  • Whitehouse, Wrexham
White House is situated near Wrexham town centre with easy access for visitors, friends and family.

Specialising in supporting those who may need help with daily tasks as well as people with mental health difficulties. White House also provides day care, respite care as well as a rapid response service for emergencies.

All staff are highly training and fully qualified so that each individuals needs can be met with dignity.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1199 – £1295
  • Self-Funded Residential Dementia Care: £1295 – £1295
  • RESPITE Self-Funded Residential Care: £1199 – £1295
  • RESPITE Self-Funded Residential Dementia Care: £1295 – £1295

These prices are only a guideline, please contact Whitehouse to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debra Shellshear (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (4)

Whitehouse Reviews (40)

9.9

Whitehouse has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years.
Over all time Whitehouse has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Whitehouse
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Total of 40, showing 21-40
Review from Hilary P (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 82-year-old mum is very happy at Whitehouse. She is well cared for in a safe environment and treated with dignity and respect.
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Review from Julie W (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my mum has been well looked after and cared for during the past four years. She has always loved her food and has never complained about it. The staff try hard to keep residents entertained and I think this is enjoyed by all. During the pandemic, the staff have gone above and beyond their
duties and I am extremely grateful for what they have done for Mum.
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Review from Helen E (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always made to feel welcome whenever I call. Mum is always clean and tidy and has her hair done regularly. Staff are willing to help in any way and they are always cheerful.
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Review from N A (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent the last 3 months of her life at the Whitehouse. She was in the final stages of dementia and required much assistance, spending the last weeks of her life in bed.


The manager and deputy manager were very helpful, right from day one, and I felt they were really trying to do their

best for both my mother and myself.


The staff were caring and attentive looking after her personal needs and involving clinical personnel as needed. They were also very kind to me, keeping me well informed and involving me in decision making about my mother's care.


I always felt welcome at the Whitehouse and I was able to spend as much time with my mother as I wanted. The staff brought me many cups of tea over the hours I spent there and I really appreciated that they cared about me, too.


I wouldn't hesitate to recommend the Whitehouse. It may not be the most modern building with the plushest furnishings but the management and care staff more than make up for that.

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Review from Sue S (Regular Volunteer) published on 2 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I pop in from time to time to speak to the residents and they really enjoy it. The staff are wonderful with them all they are always trying to help. Each time I have been in and chatted it’s always been different residents as some days they want to chat others they don’t, the environment is lovely it’s
like one big family there.


The garden area is amazing how they have the old Wrexham town on the walls and a safe garden I found the whole atmosphere was great staff very helpful and approachable along with management they can’t do enough for you. I would highly recommend, it’s a brilliant home and they all work so hard.

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Review from Brenda B (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for about 2 years now. I am very pleased with the standard of care she is having. She is very happy there and it is lovely to think my mother is to spend her days in such excellent care and a marvellous care home. All the staff are wonderful.
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Review from Ann F (Wife of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home, good staff and my husband feels safe, secure and looked after.
Only concern is laundry which takes a long time to be returned or does not return at all.
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Review from Roger W (Son of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in Whitehouse for a short while but the improvement in her general health and well-being is absolutely astonishing. My brother and I put this improvement down to the wonderful care and attention she is receiving from all staff at Whitehouse.
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Review from Claire H (Daughter of Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family of my dear father, cannot praise the manager, duty manager and numerous members of excellent carers enough.
After moving to a much larger room my dad has settled in much better. One thing is the family have had to ensure that they contact us if he has any falls at anytime of the day/night.
Needs decorating to freshen up.
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Review from Brian R (Son of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitehouse management and staff are highly qualified, hard working and extremely kind to each resident. As soon as you walk through the front door there is a "buzz"! Every resident matters which reflects in the enthusiasm of the staff. Home is well decorated with appropriate pictures/drawings on the
walls. My mother is always talking about one or the other, certainly stimulates her. Activities programme is very varied and fun!
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Review from R S (Daughter of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at The Whitehouse a while now and I must say things have improved a lot, a lot of things have changed (for the better) my dad always seems very happy and content. I can't visit much due to my location but I know he is safe.
I quite often speak to my dad on the phone, he always tells
me what's going on. I visited in May and he was at his best, the staff were all lovely, everywhere was clean and tidy, and they are speaking about getting the garden expanded which will be great. Thank you to you all.
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Review from V S (Sister of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy my brother has chosen the Whitehouse. I now can relax and know he is cared for. A lot has happened in the past. The Manager and staff are excellent with my brother, also his family and I thank them.
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Review from K J (Son of Resident) published on 10 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at The Whitehouse for many months now, now I have got a clearer picture I would like to leave a review. I was very nervous about my mum going into a home, but I must say The Whitehouse staff and management have really made the move so easy. The care, well from what I witness, you can't
fault, so caring and respecting.
Secondly management are very approachable, nothing is too much trouble, always go over and beyond. I am very happy that my mum is settled and treated well. No issues.
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Review from Sian H B (Niece of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is being treated very well and nothing is ever too much trouble. Also when his family visit they are also treated well. I recommend The Whitehouse to be one of the best care homes in the Wrexham area.
All the staff are excellent.
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Review from Kathleen W (Niece of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel that the care is excellent provided to my aunt, we feel the staff are very caring and always offer us refreshments. The management are very nice, everything is extremely well, we couldn't be happier. All the residents are always happy and smiling, my aunt has been in bed for 6 months and we
couldn't ask for better care.
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Review from Delphine C (Daughter of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently lost my lovely dad and my mum is at the Whitehouse. They have A plus staff and they are always willing to listen. The staff have helped me and it was my fathers funeral and a member of staff accompanied mum to the funeral and considering she didn't know anybody she became one of us,
it is difficult to explain how good she really was. Cannot fault the Whitehouse and they are very approachable and very caring. I am happy with mums bedroom and please she ishere.
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Review from Edith R (Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at the Whitehouse for a long time now. I really like it here, I have a few friends here but my main friend had her 100th birthday here a few weeks ago, we all had a lovely day. The staff always help me if I need help and the lounges are beautiful. We have a good variety of food but I enjoy
my puddings.
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Review from Susan (Friend of Resident) published on 8 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend in the White House a number of weeks ago and there was a 100th birthday party going on the same day, the staff ensured that all the other people were involved in the day the staff at the white house had gone over and beyond to decorate the lounge and got entertainment, there was
also a buffet on for the day for everyone including us visitors the staff was dancing with the people to ensure that they was having a good day and getting involved. It was so nice to see I'm so glad my friend is here I know I can go home and relax and my friend is safe but most importantly happy she has made some friends there which also helps, massive thank you to all staff and management for everything you do.
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Review from John L (Husband of Resident) published on 4 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in the Whitehouse for about 6 months now as I could not cope any more. I have found the staff to be most kind with her and they go over and above to make her happy.
I really do not know what I would do without the home. I now have a life again and visit as often as I wish, she is
settled now, not distraught and content, this makes me at peace with myself.
The home is very homely and clean and all are approachable. I like that they have a family get together once a month with a meeting and I can take part in it and be a part of the home. I can still have a big say in my views. Thank you.
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Review from Shirley W (Friend of Resident) published on 12 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend who is a resident at the white house and has been there for many months, she is always very clean and tidy and more importantly happy, I find the staff take time out to spend with my friend as she does spend a lot of time in her room, the last visit was such a good visit as my friend
was so happy and content in the white house, I can not thank all staff enough what a lovely bunch of people and always a lovely atmosphere everyone is always made very well come.
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Whitehouse is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Whitehouse is calculated as follows: ( (224 Excellents x 5) + (14 Goods x 4) ) ÷ 238 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitehouse is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (35)

Debbie

Debbie Shellshear

Job Title: Registered Manager Joined: 2015

RMA, Level 4 Health and Social Care.
Level 5 in Leadership for Health and Social Care Services for Adults.
Diploma in Dementia.
Registered with Social Care Wales as a Care Manager.
Six Steps End of Life Champion.

Disherpreet (Preet)

Disherpreet (Preet) Kaur

Job Title: Deputy Manager Joined: 2023

- Registered Pharmacist in India now living in the UK.
- Six Steps Trained at the end of life care.
- Registered with Social Care Wales
- Infection control champion
- Manual handler train the trainer
- Levels 2 and 3 completed in Health and Social Care
- Management Level 7

Sumanpreet

Sumanpreet Kaur

Job Title: Officer In Charge Joined: 2023

- RGN in India.
- H and SC Level 3 in the UK.
- Registered with Social Care Wales as a carer.
- Officer In Charge.

Paramsernarasarma (Gajen)

Paramsernarasarma (Gajen) Gajendhrasarma

Job Title: Senior Carer Joined: 2022

Gajen was a carer in Liverpool and started with us in 2022.
Senior carer on regular nights at Level 2 H & S C.
Registered with Social Care Wales as a carer.
Moving and handling: Train the trainer.

Stephy

Stephy Susan Mathew

Job Title: Senior Carer Joined: 2022

RGN in India.
Level 3 H and SC in the UK.
Six Steps end-of-life champion.
Registered with Social Care Wales as a carer.

Shivani

Shivani Shivani

Job Title: Senior Carer Joined: 2024

- Registered Nurse in India.
- Studying to qualify in the UK for RGN.
- Level 3 in Health and Social Care.
- Senior Carer.

Michelle

Michelle Jones

Job Title: HCSW Joined: 2019

Michelle has a level 2 in Health and Social Care.
Registered with Social Care Wales as a carer.

Julie

Julie Roberts

Job Title: HCSW Joined: 2021

Julie holds a level 2 HCSW.
Registered with Social Care Wales as a carer.

Pritam

Pritam Sunar

Job Title: HCSW Joined: 2022

Level 2 H & SC.
Registered with Social Care Wales as a carer.

Ajith

Ajith Koothoer Baby

Job Title: HCSW Joined: 2022

Holds Level 2 H and S C.
Registered with Social Care Wales as a carer.

Diane

Diane Morgan

Job Title: Senior Carer Joined: 2024

My name is Diane and I hold level 2 and 3 in Health and social care
I am registered with Social Care Wales

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Arunima Jithendran

Job Title: Senior Carer Joined: 2025

I hold a level 7 in MSc Health Services Management and recognised training for the role. I am a senior carer at The Whitehouse.

Annette

Annette Davies

Job Title: Home Administrator Joined: 2025

I am the Care Home administrator and I look after the office tasks and well well-being of the care staff.


I am also a local MP for Wrexham. I have a great interest in our City.

Martin

Martin Varghese

Job Title: Senior Relief carer Joined: 2025

My name is Martin and I am a registered nurse in India; I am level 3 in Health and Social Care in UK.
I work generally night shifts

Sarah

Sarah Cousins

Job Title: General Assistant Joined: 2014

My name is Sarah and I have worked at Whitehouse for over a decade. I was housekeeper and then moved onto care, as I know most of the work ethics of the care home. I am now General assistant and can help out in any field
I hold Level 2 in Health and Social Care and am also registered with Social Care Wales

Angela

Angela Wilson

Job Title: HCSW Joined: 2025

My name is Angela and I have been a carer for many years in the Wrexham area. I hold a Level 2 in Health and Social Care and am also registered with Social Care Wales

Kudirat

Kudirat Abdul

Job Title: HCSW Joined: 2024

My name is Kudirat, and I have a little girl.


I am registered with Social Care Wales and completed regular training for the post

Krishna

Krishna Patel

Job Title: HCSW Joined: 2024

I am a Level 3 Health and Social Care and also a registered nurse in India, and have completed management training. I am registered with Social Care Wales.

Sandhyamol

Sandhyamol Suman

Job Title: HCSW Joined: 2024

I am a carer here, and I was also a carer in India. I hold a Level 2 in Health and Social Care. I am registered with Social Care Wales.

Sophie

Sophie Kidd

Job Title: HCSW Joined: 2025

I enjoy my post and attend all training to further my career. I will soon be attending college to complete Level 2 in Health and Social Care and I am registered with Social Care Wales

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Manoj Budathoki

Job Title: HCSW Joined: 2025

I am registered with Social Care Wales and attend all of my training for the post.
I also work in the reception of a local GP surgery.

Gary

Gary Sterland

Job Title: Cook/Kitchen assistant Joined: 2023

I hold my level 2 in catering, and I am studying hospitality at Yale College.
I am the kitchen assistant, but I also cover as a cook when I am required to do so.

Sandra

Sandra Wendt

Job Title: HCSW Joined: 2025

I hold levels 2 and 3 in Health and Social Care, and I am also registered with Social Care Wales.

Mervyn

Mervyn Forward

Job Title: Cook Joined: 2023

I hold my 706/1 and 706/2 City and Guilds catering.
I also attended catering college in the Army.
I have Intermediate food hygiene.

Tracy

Tracy Randles

Job Title: Cook Joined: 2014

I have worked here for a few years, starting as a carer working up to level 3 in Health and Social Care and decided I would like to be the Home's cook due to my knowledge.

Stephanie

Stephanie Thomas

Job Title: Kitchen Assistant/Cook Joined: 2022

I have worked here as a kitchen assistant, and I speak Welsh.

Stacey

Stacey Robertson

Job Title: General Assistant Joined: 2025

I work as a general assistant with Laundry, care, activity, and housekeeping.

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Manoj Budathoki

Job Title: HCSW Joined: 2025

I work at weekends to cover the carers aspect.
I am registered with Social Care Wales.

Sandhyamol

Sandhyamol Soman

Job Title: HCSW Joined: 2024

I hold a level 2 in Health and Social Care, and I am registered with Social Care Wales.

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Lakmini Marukkukkankan Amage Dona

Job Title: General Assistant Joined: 2025

I am registered with Social Care Wales, and I cover the general assistant role, Laundry, housekeeping, activity co, care.

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Sheila Jones

Job Title: Housekeeper Joined: 2000

I have worked at the Whitehouse as a Housekeeper for over 25 years.

Kim

Kim Jones

Job Title: Housekeeper Joined: 2022

I mostly work in the laundry, but part-time I am studying for a History degree.

Carol

Carol James

Job Title: Housekeeper Joined: 2021

I have worked here since 2021, and I cover all aspects of Housekeeping.

Karl

Karl Parsons

Job Title: Activity Coordinator Joined: 2025

I am the main activity coordinator, and I arrange all of the activities at the care home.

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Phillip Butcher

Job Title: Maintenance Joined: 2017

I have worked as a previous firefighter in Monsanto, and I have brought my work skills to the Care Home with regular maintenance checks.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitehouse to verify any information. View our terms and conditions. Whitehouse has an Enhanced Service - more info.