Alastair House, Rhyl, Conwy
Alastair House, Rhyl, Conwy
Alastair House, Rhyl, Conwy

Alastair House has many years of experience in providing quality care for older people living with dementia and other similar conditions.

Alastair House prides itself on creating a homely environment with emphasis on social interaction and regular activities to stimulate the mind and body. Meal times take place in the dinning room and are considered by many to be a lively social gathering.

The daily programme is organised as a response to a person's individual and combined needs. Regular activities and outings are also organised for the service users, who enjoy participating.

Owner: Alastair House Ltd

Person in charge: Samantha Leuty (Registered Manager)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 13

Shared Rooms: 1

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £560 – £590 , Personal Care Shared (per person) £550 – £571 (These prices are only a guideline, please contact Alastair House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Alastair House: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Alastair House has a Review Score of 9.9 (9.900)

The Review Score of 9.9 (maximum of 10) for Alastair House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Alastair House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.9 for Alastair House is calculated as follows: ( (227 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 251 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alastair House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 13 Reviews ÷ 3 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alastair House?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alastair House

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My mother has lived at Alistair House for over two and a half years now and her condition is deteriorating. During this year and particularly this last month she has been much more dependent on the kindness and patience of the carers.
In the day to day entertainment, she is encouraged to join in the singing and is, in fact, part of the Choir that won the carehome.co.uk competition. Mum also enjoys "dolly" care and has her own babies to look after which soothes her considerably, I feel that her best interests are always taken into account to make her as happy and comfortable as she can possibly be.
I don't think she could receive better care than what she receives at Alistair House, the staff have become my friends, I have regular chats with the team who keep me up to date regarding mums health and medication, at no time am I left guessing as to what's going on with her. I have peace of mind that she is well cared for and loved. They are brilliant and amazing ladies.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Residents are cared for with dignity and everyone is treated as an individual.
The wide range of activities help to stimulate residents and everyone is encouraged to take part whenever I visit, my relative and all other residents are always clean and well dressed.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alastair House is a wonderful caring place. Mum has been there a year and is very settled. She is treated as an individual and always with dignity. She has loved being part of the resident's choir which is one of the activities at the home. The staff are attentive, loving and patient. The extra space created by the extension has made a big difference to the living space and there is more room for everyone to spread out and a choice of lounge. The home now has a minibus so there is more opportunity for trips out e.g. Theatre, small animal farm, cinema. Communication is good. I am kept well informed of mum's care and contacted if any issues arise. Overall I am very happy with Alastair House.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since moving to Alistair House care home over a year ago, my mother has settled in really well. The staff are extremely friendly and helpful and tend to residents every need, nothing is to much trouble. I am kept up to date with mum's appointments/needs etc constantly. I particularly like their daily varied activities which help with her dementia and no one is just left sitting in a chair. Mum can have challenging behaviour due to her regular UTIs and the staff are very kind, caring and considerate towards her. I was particularly impressed with their choir and how they all excelled and really enjoyed it.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has Alzheimer's and I first found Alastair House when I was seeking an active specialised Day Programme for her. Alastair House was a fantastic choice, they were Mum's home from home and she looked forward to her days there. This made the transition into full-time residential care much easier for her when she really couldn't manage at home anymore. It also reduced the stress for me because I knew that Mum liked it and that she was valued and cared for so well there. I can always talk to the staff about any concerns I have about Mum's health. They have excellent working relationships with the G.P's and allied services and are very thorough. The staff are friendly and patient and undertake the training vital to understanding Alzheimer's disease. The ambience of Alastair House is homely and lots of little touches make it a personal home for residents. The addition of the new room allows the residents a more comfortable personal space downstairs.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been at Alastair House for nearly a year and a half now, which seems to have flown! I am glad that my mum has settled in so well. She sees her room as her own "flat" now and does join in more than she used to. My mum has got used to the staff and they are very friendly with her, in fact they are more like friends now - she sees the same faces and that helps her feel settled. It also helps me as well!
They have recently been extending the home and I am amazed at how unfazed the residents have been with all the work going on. I think it helps that they all feel secure and supported there and the staff have worked hard to minimise the impact on the residents.
I have recommended Alastair House to friends who have needed to find a residential home for a relative. I visited lots of homes to find the best place for mum and I am pleased to say that in Alastair House I found it.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alastair House is like a home away from home, like a big family, with carers to see to the needs of the residents. The staff are caring and make time to support the residents emotionally like friends would. People are treated with dignity and respect. The lounge is not spacious but this means the residents are able to converse and communicate in a more natural way as you would with visitors at home.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Good rapport between staff and residents.
Management and staff always available.
Medical and medication needs are strictly adhered to.
Residents are always clean and tidy, clothes laundered daily.
Good varied menu with drinks and snacks available every day.
Regular activities and outdoor visits.
Newly built and furnished lounge excellent.
I can visit anytime and I'm made welcome.
A family atmosphere in the home.
Regular visits by chiropodist, hairdresser and beautician.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I would recommend Alastair House to everyone who needs their services. My friend has been there for a couple of years now. I know her daughter struggled at first with having to place her in residential care. But she now has no worries and is completely confident that she made the right decision choosing Alastair House. I know my friend and her daughter have benefited from the care and support they have both received and are both extremely happy with everything provided. The staff all give 110% effort ensuring that all service users are happy, safe and content. The homeowner is excellent and interacts with residents and shows a genuine concern for their welfare.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alastair House is amazing. My mum can be difficult at times and I am very satisfied with the treatment she receives. Not only the staff but the owner as well, all show respect and concern for her welfare. They ALL treat me as part of their family and I am always welcomed warmly. The home is ALWAYS clean and relaxing. The food is excellent and mum has access to drinks and snacks at all times. Everyone there is treated with the same respect and each individual need is met to the highest standard. I have no worries about my mum's care. Even though I live in Staffordshire, England I feel close to Alastair House because they keep my very well informed on mum's needs and all the activities that they plan. I know I am welcome at any time of day and can always speak to mum and staff if ever I feel the need.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident but she passed away but I still visit the home with biscuits and do Christmas presents for all the residents. When you walk in the home you can feel the love and carers are all angels. The owner does everything for the residents. They have a beauty parlour. You cannot fault the home, home cooked meals. I would recommend Alastair House to anyone.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has stayed in other care homes. The Tina Turner song "Simply The Best" and it is simply the best, I give it 10 out of 10 ever time.
My mother has been here since 2012 never had a problem . My mother's needs are met to the highest standards.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mum has been here, she has settled well. Mum has been here eleven months, and I am happy that she is here, which has given me peace of mind. Care is good, activities are brilliant too!

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The caring starts as you enter, where nothing is too much trouble. A helping hand is always there when you need it most. An honest and hardworking team make all this possible. The staff go the extra mile to make it feel as much like home as possible.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good standard of care for my uncle and seems to be very happy at the home. He has found new friends and very content always clean and tidy and good feedback from staff.
We have always been kept informed by the staff/manager on my uncle's needs and requirement.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mother has been very unsettled in other nursing homes. We're extremely happy that she has settled in to Alistair House. The staff are attentive and focused on the residents. We are particularly happy about the sense of community that exists in the home. Every time we visit I observe that mother is happily talking to one of the other residents. Mother can be difficult but she is always treated with kindness. There is always something going on and mother particularly enjoys the sing songs. Mother always asks me to thank the carers.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been looked after with great care no doubt about that, wonderful, Alastair House have a good team, and care is there. I have seen it for myself, is it any wonder they were in the awards again this year and came in the top class. Well done.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband spent only three months at Alastair House Residential. He has Parkinson's disease and dementia. Unfortunately he has deteriorated to a degree where he needs more care than a residential home can provide, and has had to move on. I consider Alastair House to have given my husband excellent care, encouraging and supporting him. The owner, management and all the care team have been extremely helpful and considerate.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visited mum today, she was very agitated when I arrived. The staff calmed her and were fantastic. Nothing was too much trouble for her. She was offered at least ten choices for her evening meal. I cannot praise the staff here enough for their help for mum and the support for us to understand how to cope with her enormous mood swings.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum's been here for a couple of years now. She always looks well, clean, smart and hair always looks tidy. We can see she is happy by the way she smiles and talks to other residents. The staff are brilliant! really good with everybody. We can call anytime and we are always made welcome A1*.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle has been a resident for approx 1 year and the care and support given is excellent in every aspect. All staff work really hard and treat all residents as individuals with care and dignity. They keep you informed every way and nothing is too much trouble. I recommend anyone thinking of placing a relative in residential to go and view as you will not be disappointed. Thank you to all staff.

How likely would you be to recommend Alastair House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Alastair House

Date: Saturday 01 Apr 2017

more details

February 2017

Winner of Care Home Idol 2016

Recipient: Alastair House

Date: Wednesday 01 Feb 2017

more details

Top 20 Care Homes Wales 2016

Recipient: Alastair House

Date: Monday 15 Feb 2016

more details

2015 National Care Awards

Recipient: Alastair House

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes Wales 2015

Recipient: Alastair House

Date: Sunday 01 Feb 2015

more details

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Care Home Idol 2016

Choir

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Posted: 24 Nov 2016

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