Trem y Glyn

Park Avenue, Glynneath, Neath SA11 5DW

Trem-y-Glyn is perfectly situated in the small town of Glynneath in the Neath Valley. Since opening in the 1970s, the home has established an excellent reputation as being a quality and valued care provider where the needs of the residents are at the centre of all that they do. The home has excellent links with local community groups such as the allotment society, local schools and churches.

Residents often use the local bus service which is on a direct route to Neath, Swansea and Aberdare. The local amenities such as shops, hairdressers, cafes and pubs are all within easy walking distance.

Staff at Trem-y-Glyn understand that everyone is unique. Tailored care is designed to meet the individual needs and wishes of each resident at the home. Staff are highly trained and understand the importance of enabling people to keep control of their lives. They do this by offering support and encouragement to maintain independence as far as is possible.

The home also has an excellent relationship with the local GP who makes regular visits to the home.

Recognising that there is more to life that simply meeting care needs, staff ensure they support residents in living as actively as possible. A variety of activities and events are offered both within the home and in the wider community. Trem-y-Glyn provides residents with a choice of nutritious, home cooked meals.

A local hairdresser visits weekly or residents can choose to visit a salon of their choice locally.

There is a monthly church service held in the home and a residents group meets regularly to discuss what events they would like to have.

Families and friends of residents are always welcome to visit for a cup of tea or join their relative for a meal.

Group: Gwalia

Person in charge: Debra Davies (Manager)

Local Authority / Social Services: Neath Port Talbot County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 30

Shared Rooms: 0

Rooms with ensuite WC: 0

Facilities & Services: Gardens for residents

Directions:

Exit M4 at J43 – at roundabout take exit to A465 towards Neath/Merthyr Tydfil. At next roundabout take 2nd exit and stay on A4645. At 3rd roundabout take 1st exit onto B4242 into Glynneath – Destination on left.

Visiting:

Visitors welcome at any time

Parking:

On-site parking for 7 cars

Latest Care and Social Services Inspectorate Wales* Report on Trem y Glyn: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 8.1 (maximum of 10) for Trem y Glyn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Trem y Glyn in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.957 for Trem y Glyn is calculated as follows: ( (46 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.167 Points relating to the number of positive Reviews for Trem y Glyn is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Trem y Glyn has a Review Score of 8.1 (8.124) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trem y Glyn?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trem y Glyn

  • Niece of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother has been in Trem-y-Glyn now for 5 weeks, and I'd like to thank all the staff for the care and attention you have given her, it is second to none! It is such a warm and friendly place and has a very calming atmosphere. Again, thank you all, you are hand picked for the job!

How likely would you be to recommend Trem y Glyn? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

A warm, caring environment. Everyone I spoke to at the Christmas lunch for residents, family and friends could not speak highly enough of Trem y Glyn. It's an important part of the local community and the locals appreciate that residents are treated with respect, dignity and a sense of humour. It's so easy for friends and family to drop in because it's so well positioned. Knowing your loved one is well cared for at the end of their days is so reassuring.

How likely would you be to recommend Trem y Glyn? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Trem y Glyn for nearly three years, from day one she has had superb care. All my family are more than happy about the ways she's being looked after. Glynneath is a small town and because of this I know most of the residents and their families in talking to them and I think that they are all in the same opinion about Trem y Glyn, All the staff are wonderful, nothing is too much trouble for them, easy to talk to they know how to look after old people. It's too bad to think Trem y Glyn will only be there for another six years.

How likely would you be to recommend Trem y Glyn? Extremely Likely

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Average Rating:   5 out of 5

I have been pleased and relieved that my aunt was offered a place at Trem y Glyn. The staff provide good care. This is clear from what I see when I visit. My aunt suffers from dementia and for two years while trying to accost her to the idea of care which I could see would become necessary she became increasingly unhappy at home. Since moving she is settled and contented. She looks well, clean and well presented and I believe that all her needs are met.

How likely would you be to recommend Trem y Glyn? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.8 out of 5

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