White Rose Care Centre, in Gwent, is registered to offer residential and respite care for up older people in a calm and homely atmosphere set up to respect personal freedoms.
The centre is located in scenic surroundings, though residents also have a selection of quiet and social areas in which to spend their days and many activities to enjoy.
The well-being and nutrition of residents is a core part of the service, as care staff look to maintain high standards that contribute to a healthy care sector.
Group: Larchwood Care
Person in charge: Jayne Coburn (Home Manager)
Local Authority / Social Services: Caerphilly County Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 32
Rooms with ensuite WC: 0
Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents
Latest Care and Social Services Inspectorate Wales* Report on White Rose Care Centre: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 9.7 (maximum of 10) for White Rose Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for White Rose Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.743 for White Rose Care Centre is calculated as follows: ( (112 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.743
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for White Rose Care Centre is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
White Rose Care Centre has a Review Score of 9.7 (9.743) from 12 Reviews
Review submitted from a Postal Card by Peter D (Son of Resident) on Friday 13 April 2018. Relates to February 2018.
From the first time at visiting White Rose Care home in October 2017, to investigate if the care home could accommodate dad's needs, the management, carers and kitchen staff have all been welcoming, offering professional advice, comfort and assistance. Even during the initial weeks when dad was not at his best in behavioural terms, the staff were patient and understanding, offering a calming influence in respect of my concerns. Dad can be very demanding at times, awkward and stubborn, but he does appear more contented and settled. This undoubtedly has been achieved by the patience and attitudes of all staff.
How likely would you be to recommend White Rose Care Centre? Likely
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Review submitted from a Postal Card by Audrey R (Resident) on Monday 26 June 2017. Relates to June 2017.
On arrival to the care home, you are met with lovely surroundings which are well kept. On entering the home, you can see instantly that the home is clean. The staff are more than accommodating on every visit. The staff are caring with all the residents and this comes over in positives actions that are clear to see. Residents are kept occupied by a range of activities throughout the day and really enjoy them. The activity coordinator should be highly valued.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by Theresea G (Daughter of Resident) on Friday 23 June 2017. Relates to June 2017.
Both my parents were residents in White Rose Care Centre. My dad, who had dementia, passed away in January. Both my parents had lived there for three years. The compassion and care the staff show, not just to the residents but to their families too is so greatly appreciated by us all. The staff are like an extended family and we as a family appreciate how lucky we are that our parents have been so well cared for there.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by Linda G (Daughter of Resident) on Thursday 8 June 2017. Relates to May 2017.
The staff at White Rose are brilliant, nothing is too much trouble for them. They love my mother and see to all her needs.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by D L (Daughter of Resident) on Wednesday 7 June 2017. Relates to May 2017.
My mother has been living at White Rose for just over a year. She is very happy there which makes me happy. The staff are all very lovely and caring and can't do enough for you when you are there.
It is always a pleasant atmosphere when you walk in and it feels very homely.
The residents have great trips out shopping etc. Mam always tells us that she feels safe, being treated with dignity and respect.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by K P (Friend of Resident) on Monday 5 June 2017. Relates to May 2017.
I call to see my friend at White Rose Care Centre every Tuesday afternoon. She is always clean and well dressed for the environment. I sometimes take her out for a coffee and cake. She is clearly well cared for and gets on well with other residents and all the staff. The staff are always respectful to my friend and the other residents and I have no concerns about my friend at White Rose Care Centre.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by Catherine R (Daughter of Resident) on Wednesday 31 May 2017. Relates to May 2017.
My father has been in the home for 2.5years now. The staff are very friendly, from senior staff to maintenance personnel.
They keep me up to date on all doctor and nurse visits to my father.
The care he receives is second to none, he is always clean and well fed.
The staff are very supportive towards my family and me, a shoulder to cry on. A great home, it must be because my dad wouldn't be in there if it wasn't.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by Rhian P (Daughter of Resident) on Thursday 25 May 2017. Relates to May 2017.
Staff very friendly and helpful whatever time you go there. Very kind to residents and family.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by Janice A (Mother-in-law of Resident) on Wednesday 24 May 2017. Relates to April 2017.
5 star. Clean, comfortable, welcoming with excellent management. The staff at this care home go above and beyond their duties. The home is clean, well-managed and always has something going on for their residents, even during the day to day running of the care home. The staff are always encouraging their residents to have a sing-song or play games. The food and management are first class and I can only thank them for the care me mother-in-law received.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by C W (Daughter of Resident) on Monday 22 May 2017. Relates to May 2017.
My mother has lived in White Rose Care Centre for almost a year. Mum is a lot calmer, safer and happier than she has been in a while. The staff are excellent with mum and all the other residents. It is a very homely place with good routines that are important to mum and the elderly. It is great to have piece of mind that mum is safe and cared for. You can't really put a price on that!!!
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by Richard G (Son of Resident) on Monday 22 May 2017. Relates to May 2017.
Have no complaints at all with my mother's care. Very professional staff and very helpful.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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Review submitted from a Postal Card by Gail L (Daughter of Resident) on Monday 15 May 2017. Relates to April 2017.
All staff very welcoming, even in the most difficult circumstances, always chatting to residents and families.
I feel like the standard of care is very high, as I have been in other care homes.
Nothing is too much trouble with whatever is asked of the staff, also I have had dealings with the manager and found her to be extremely helpful with whatever is asked and very accommodating.
A very pleasant and cheerful home and would gladly recommend this home to friends and other family.
How likely would you be to recommend White Rose Care Centre? Extremely Likely
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2 Bed Vacancies
posted 29 Mar 2018
2 bedroom(s) available in our lovely home in New Tredegar.
February 2018
There are currently no Care Home Idol entrants who have performed at White Rose Care Centre
