Llwyn Teg Care Home, Llanfyllin, Powys
Llwyn Teg Care Home, Llanfyllin, Powys
Llwyn Teg Care Home, Llanfyllin, Powys

Llwyn Teg has been purpose built and designed to offer a high standard of care and accommodation. A team of friendly and experienced professionals are on hand to offer 24 hour, individual based care for short or long term needs as well as providing expert care to people who are living with dementia.

Surrounded by beautiful countryside close to the town of Llanfyllin, the home benefits from many local amenities. The landscaped garden with its patio, sensory garden and vegetable and herb patch is enjoyed by many on warmer days.

The chef gets to know each resident’s nutritional needs when they move into the home to ensure that the daily menu suits everyone’s tastes. A Nite Bite menu is available between 6.30pm and 6.30am if residents have extra food preferences.

The home arranges at least one monthly themed event which is tailored to residents’ abilities so that everyone can enjoy it. Llywyn Teg has a dedicated activity co-ordinator who arranges other regular activities for residents to benefit from such as canal trips and pampering sessions.

Group: Bupa Care Homes

Person in charge: Jane Humphreys (Home Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Languages Spoken by Staff (other than English): Welsh, Finnish, Polish, Swedish

Single Rooms: 33

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Llwyn Teg Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Llwyn Teg Care Home has a Review Score of 9.8 (9.759)

The Review Score of 9.8 (maximum of 10) for Llwyn Teg Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Llwyn Teg Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.759 for Llwyn Teg Care Home is calculated as follows: ( (359 Excellents x 5) + (107 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 469 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Llwyn Teg Care Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 24 Reviews ÷ 6.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Llwyn Teg Care Home?

  • Extremely LIKELY
    35
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Llwyn Teg Care Home

  • Resident / Service User
    16
  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • more

Llwyn Teg Care Home is very well run. The staff provide a warm, safe, friendly, yet professional service to all residents. I think the staff here are the making of this care home! I've witnessed nothing but the utmost care and consideration for all the residents here. Care at its best!

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Llwyn Teg Care Home responded to this review on 12 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I am here to stay until my next operation. I have been looked after with care and my dignity has been respected. The staff here are wonderful and are making my stay here an enjoyable one.

Food and drink are lovely and facilities are always clean and the overall place is very well looked after.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Llwyn Teg Care Home responded to this review on 12 Sep 2017:

Thank you for your review. I'm so pleased to hear that you are enjoying your stay with us. I hope your operation goes well and you have a quick recovery.

Very warm and caring welcome to my mother and to her visitors.
All staff very welcoming, caring and cheerful.
Exceptional care when my mother was not too well soon after admission.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Llwyn Teg Care Home responded to this review on 21 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Having been a very independent for all her retirement and since my father died, my mother was not keen to enter a care home. Due to her inability to look after herself at home, she entered Llwyn Teg last September. Is it a reflection of the care and attention given to my mother by all the staff at Llwyn Teg that she is now happily settled into her new routines. A constant open dialogue between family and staff ensure all her needs are met.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administator at Llwyn Teg Care Home responded to this review on 01 Aug 2017:

Thank you for your review.
It is so nice to know that your mum has settled well and is happy in her new environment, this must give you such peace of mind knowing that she is well cared for and that you are kept informed of everything.

The home gives excellent care, hand on heart I wouldn't put him here if I had any worries. Care staff and manager are very approachable and caring. Well run home house keeping, cooks, everyone works well. The food is good and Dad loves meal times.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Llwyn Teg Care Home responded to this review on 18 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Staff are very caring and attentive. Room always clean and tidy along with communal areas. Sometimes menu choices could be more varied but overall quality is good. Security is taken very seriously.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Llwyn Teg Care Home responded to this review on 18 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Very contented, well looked after.
Happy to be here.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Llwyn Teg Care Home responded to this review on 18 Jul 2017:

Thank you for your review. It is lovely to hear that you are happy and well looked after.

Warm, friendly staff. The home is clean.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer sercices administrator at Llwyn Teg Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Pleasant, friendly staff. Good food. Happy atmosphere.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at Llwyn Teg Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum seems very happy with all the care and services provided to her. Mum has been in Llwyn Teg Care Home for two years now and we as a family see how all the staff treat mum with care, dignity and understanding, she suffers from vascular dementia. I come and support Mum and help with some activities so quite involved with the staff. I have always found them professional, courteous and kind. Mum is always looking very clean and tidy. I would have no hesitation whatsoever in recommending Llwyn Teg Care Home to anyone - in fact, I think I will book my place now.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Llwyn Teg Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Very relaxed, safe and caring.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Llwyn Teg Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I am very happy with the care provided to my mother at Llwyn Teg. The staff are caring and hard-working and treat the residents extremely well. Ideally, I would like my mother to have more one-to-one interaction with the staff but I realise that this is difficult, given their workload. The food provided is excellent and the facilities are generally clean and pleasant. Drugs appear to be administered consistently and efficiently. My mother often needs medical attention and this is generally provided appropriately, although I am increasingly concerned about her condition.

I would like to thank all the staff at Llwyn Teg for the way they care for my mother and for their helpfulness to me as her daughter.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your kind comments with us, we really appreciate it. I am so pleased that you are happy with the care your Mother is receiving. The Bupa Customer Care Team.

Always a lovely welcome from all of the staff. Very friendly and a compassionate way with the residents. The home itself is impeccably clean and tidy. Food is also very good compared to previous home my brother was in. All in all "home from home"- excellent.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom Meyer, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 20 Mar 2017:

We are thankful for your review and happy to hear your lovely comments about our home.

I am very pleased with the company and care they give.
Thank you very much.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom Meyer, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 20 Mar 2017:

Thank you for your review. We're glad to hear you how you feel about our care services.

My mother was a resident at Llywn Teg care home for almost two years. During that time she was extremely well cared for. She is Welsh speaking as her first language and as her dementia took a stronger hold, she increasingly conversed with the staff in Welsh. A strong bond developed and despite her increasing frailty, it was heartwarming to see the quality of care and gentle humour staff displayed. The home responded well to changes in her dietary needs. They also were efficient in their management of her medication and in their communication to ourselves.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 17 Mar 2017:

Thank you so much for sharing your positive feedback regarding the staff and your Mother's stay. I am so pleased to hear that you were happy throughout her stay. I will pass on your lovely comments to the home manager. Thank you again, best wishes, The Bupa Customer Care Team

Carers are always very kind, helpful and professional.
Mum loves her room and is allowed to personalise it.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administator at Llwyn Teg Care Home responded to this review on 17 Mar 2017:

Thank you for sharing your kind feedback with us. I will be sure to pass these comments onto the home manager. I am pleased that your Mum is enjoying her stay. The Bupa Customer Care Team.

My parents came here in June 2016, unfortunately, Mam died last October. Both have received excellent care. No complaints at all. The staff are friendly and very caring. They both settled in very well after 75 years of marriage.
The food is also very good and there is also entertainment etc.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 17 Mar 2017:

Thank you so much for sharing your lovely feedback with us, it is very much appreciated. I am so sorry for your loss. I am pleased that your parents received the care that they needed. I will pass on your kind words to the home manager. Best wishes, The Bupa Customer Care Team.

I am very happy being here, good company. I feel I'm well looked after, plenty to do if you want to take part.
Excellent service and good care.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 17 Mar 2017:

Thank you for your kind review. I am pleased you are enjoying your stay at Llwyn Teg and that you continue to do so throughout. I will pass on your feedback to the home manager. Best wishes, The Bupa Customer Care Team.

Very pleased to be accepted to live in Llwyn Teg. I have had excellent care the whole of the time I have been here. The food is excellent here and we are all putting on weight.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administator at Llwyn Teg Care Home responded to this review on 17 Mar 2017:

Thank you for your lovely review. I am so pleased that you are happy with the care you have been receiving and that your meals are delicious! I will pass on your kind comments to the home manager. Best wishes, The Bupa Customer Care Team.

Before coming here I was a little apprehensive but certainly didn't need to be as everything has been great.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 17 Mar 2017:

Thank you for your kind review. I am pleased you are happy with everything, I will pass on your feedback to the home manager. The Bupa Customer Care Team.

Care is good here.

How likely would you be to recommend Llwyn Teg Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 17 Mar 2017:

Thank you for your review, I am pleased that you are happy with the level of care our staff provide. The Bupa Customer Care Team.

I can recommend Llwyn Teg Care Home as a first class home.
I was very poorly when I first arrived, I did not know where I was, but after a few weeks of loving care I put on weight and I started to feel better in myself.
I could not ask for a better place. The love and care has been first class.
I will live here until the end knowing I will be well looked after.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 17 Mar 2017:

Thank you so much for sharing your feedback with us, we really appreciate it. I am so pleased to hear that you settled in well and that you have been making great progress. We wish you all the best whilst you continue staying at our Llwyn Teg Care Home. I will be sure to pass on your comments to the home manager. Best wishes, The Bupa Customer Care Team.

The care has been fantastic and we found it a very friendly and lovely place to be.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Have been happy here since I came. I wish I could stay here for the winter if possible, I like my room very much. I am a little bored with my diet as it has to be liquidised, as I have a stent.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Servicies Administrator at Llwyn Teg Care Home responded to this review on 14 Dec 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother seems very well looked after. The staff are very considerate and entertain her well. I feel my mother is safe and well.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 15 Aug 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My first impression was that of a modern, comfortable hotel. The staff are extremely pleasant but at the same time very efficient at providing good routine, cleanliness, checking all medication and other medical needs and above all been observant and encouraging improvement and recovery where possible. Safety was the forefront at all times.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 16 Aug 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Carers and staff always very friendly and helpful. Friend reports food is very good. Bedroom and bedding very clean and comfortable. Medication is always given on time. Laundry service excellent. Very noticeable difference both mental and physical due to high standards.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 15 Aug 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

What a lovely home. Staff so friendly, beautiful surroundings and garden, wonderful staff - maybe I might come here myself some day.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 07 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very happy to be here, we perhaps should have come sooner. Staff are so good, we are comfortable here and glad to be together.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Care Team at Llwyn Teg Care Home responded to this review on 07 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This is my mums second visit to Llwyn Teg and loves it. Everyone is very kind to her and enjoys the other residents company. The staff are always on hand and very approachable. Mum is also enjoying the food.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administra at Llwyn Teg Care Home responded to this review on 15 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am a visitor from Australia came to see my cousin. Very pleased with her treatment.

How likely would you be to recommend Llwyn Teg Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Rooms: Good

Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 08 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother in law is complimentary about staff, her care, food and support. She is of course 94 years of age and so is not always as comfortable as she would like or as active as she would wish to be. However she expresses herself as feeling safe and well cared for at Llwyn Teg Care Home. Her appetite and general health has improved since she has been here as has her general morale.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 15 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Always clean and friendly.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 15 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent care. Friendly atmosphere. No complaints.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 15 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very happy to be here, after a very a recent stay in a nursing home. Love living here, very settled. Enjoy the company.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

After a recent time at a nursing home, I feel relaxed here and enjoy being in company. Staff are very good and the food is very enjoyable.

How likely would you be to recommend Llwyn Teg Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrtaor at Llwyn Teg Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear your positive experience of our care home and will share your comments with the home manager. The Bupa Customer Care Team.

After a stay in hospital I was glad to be in Llwyn Teg to recuperate and get stronger.
All the staff are very good. Enjoying peace and quiet in my nice room.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Llwyn Teg Care Home responded to this review on 22 Mar 2016:

Thank you for your review. we are pleased to hear your positive experience of our care home and will share your comments with the home manager. The bupa Customer Care Team.

Use to be a member of staff many years ago. Loves being here and taking part in the activities and the company of other residents.

How likely would you be to recommend Llwyn Teg Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum seems quite content and happy and the staff are brilliant.

How likely would you be to recommend Llwyn Teg Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everyone has provided caring with warm care and I cannot say how much I appreciate this, physically and emotionally at a difficult stage of my convalescence. Having sold my house and temporarily without a firm base. I found LLwyn Teg a most welcoming temporary home.

How likely would you be to recommend Llwyn Teg Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Llwyn Teg Care Home

Date: Saturday 01 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes Wales 2015

Recipient: Llwyn Teg Care Home

Date: Sunday 01 Feb 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Llwyn Teg Care Home