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Balnacarron Care Home

116 Hepburn Gardens, St Andrews, Fife KY16 9LT
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Balnacarron is a happy home and is on the side of residents and familiesL G(Son of Resident/Service User)
Balnacarron Care Home, St Andrews
Balnacarron Care Home, St Andrews
Balnacarron Care Home, St Andrews

At Balnacarron Care Home, located in the beautiful town of St Andrews, the team provide personalised residential and residential dementia care to older people.

Balnacarron boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor to the home....  

Care Provided by Balnacarron Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,274From £1,402
Residential Dementia CareFrom £1,274From £1,402

Contact Balnacarron Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Olga Jankovska (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (19)

Balnacarron Care Home Reviews (58)

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9.8

Balnacarron Care Home has a Review Score of 9.8 (9.751) out of 10, based on 12 reviews in the last 2 years. Over all time Balnacarron Care Home has 58 reviews.

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Showing 58 reviews matching selected criteria
Review from D M (Husband of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

At Balnacarron the management, carers and staff are outstanding. My wife has received wonderful care and she just loves them all. As family, I am freely given updates and information regarding my wife, she is treated with dignity, excellent care, kindness and compassion. On my regular visits, I, too am treated with great kindness. Truly first-class staff and a wonderful care home.

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Review from N M (Daughter-in-law of Resident) published on 14 April 2026 Submitted via Postal Card
Overall Experience
I cannot praise the staff highly enough. They all went above and beyond what I expected a care home to be like. I felt totally at ease leaving my father-in-law in their care. The home was very clean and the meals (those that I saw when visiting) all looked very good, a good amount and well presented.
This was a four week respite care for a dementia patient, and he was always calm, well turned out, singing the staff's praises.

I would not hesitate, if the time comes, to admit him permanently.

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Review from John A (Husband of Resident) published on 13 March 2026 Submitted via Postal Card
Overall Experience
My wife was in Balnacarron for a number of year and have to congratulate you on the care and attention she recieved not only her but our family when they visited. The staff were very helpful in every way.

Thank you so much.

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Review from C K (Sister of Resident) published on 5 January 2026 Submitted via Postal Card
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My sister was in Bolnacarron Care Home for three years. She received very good care. The staff were excellent and she was happy. There was always someone to chat to if I needed to discuss her care.

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Review from Judith S (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

Care home staff have been wonderful. They have adapted mum's care to ensure she is comfortable as he frailty progresses. Communication & compassion have been much appreciated in now difficult times.

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Review from L A (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience
Mum has received excellent care during her 3 years in Balnacarron. The staff know her and her needs personally. We receive regular updates by email and phonecalls & we are asked our opinion but feel reassured that they are best placed to care for her needs. Mum appears happy and settled and engages with the staff and the excellent activities planned for the residents.

We would highly recommend it.

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Review from S D (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card
Overall Experience
Staff very caring and helpful, nothing to much trouble!
Standards of housekeeping and food excellent, great activities.

One member of staff, in particular - she's in a class of her own! Such a caring, fun and vivacious person. She is the heart and soul of the home, Mum is very settled & happy.

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Review from Hayley D (Granddaughter of Resident) published on 5 August 2025 Submitted via Postal Card
Overall Experience
Staff are all amazing and have really gone the extra mile for my gran in an extremely difficult time for her. They are consistently genuine kind and caring. I dont think we could of found a better care home for her. Staff engage with residents and visibly lift there mood and also make residents guests feel at home - does feel like a big family!

Sending all my thanks!

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Review from Lynn B (Friend of Resident) published on 23 July 2025 Submitted via Website
Overall Experience
The Care, kindness and compassion given to my friend by the wonderful staff is second to none, they are also very willing to sit and have a chat should I ever have concerns about my friend they are then resolved quickly.

There is nothing nicer than having a cheery welcoming smile by the staff to greet you at the door on entering.

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Review from Shirley B (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience

My mum moved into Balnacarron Care Home in February 2024 and has really thrived in the very sociable atmosphere. The home is very well managed and all the staff are very caring and empathetic with all the residents. There is so much going on, arranged by the very enthusiastic entertainment manager. There are trips out on the minibus, regular church visits, live music sessions and a daily entertainment programme. Many residents are animal loves and they have many visits from pet owners with their well-behaved animals. My mum really has fun here and is safe and well cared for.

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Review from Karen Y (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card
Overall Experience

My dad had been a resident at Balnacarron for a year. The staff were exceptional, providing him with comfort, dignity and respect. My dad was a strong willed man, and was given the time + space to make his own decisions, always. After being hospitalised, Dad wanted to come home as he called it, to end his life. The end of life care he received was incredible. On the night he died, I was moved by the emotion and care shown by staff. An outstanding staff to trust your parents to.

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Review from J G (Daughter of Resident) published on 6 March 2025 Submitted via Website
Overall Experience

Both my parents ended their days in Balnacarron - my dad dying there this month. The level of care, compassion and love shown to both my parents by the staff was exemplary. The care each of them received during their time there was faultless. Always clean, always treated with respect and dignity and individual needs catered for above and beyond expectations. I and my wider family only have good things to say about the entire team at Balnacarron.

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Review from M A (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card
Overall Experience

My mother is well catered for and cared for, there are no issues and she wants for nothing. Very pleased with the service.

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Review from M K (Friend of Resident) published on 18 March 2024 Submitted via Postal Card
Overall Experience
A close family friend was a resident at Balnacarron for four years during that time the care she received was excellent. The staff were so kind and patient always willing to help in any way they could.

I would highly recommend this care home to anyone.

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Review from M D (Son of Resident) published on 8 March 2024 Submitted via Website
Overall Experience

Balnacarron provides a warm, kind and caring living environment for my mother. The staff are friendly and welcoming when I visit. Any issues are generally dealt with promptly. There are a range of activities on offer as well as occasional trips out on the minibus e.g. to the pantomime at the local theatre.

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Review from Emma M (Granddaughter of Resident) published on 29 February 2024 Submitted via Website
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My gran has been in the home since December 2022, I have had no issues, the staff are friendly and great with my gran, they interact with me and keep me updated on everything, extremely happy, the events lady is full of cheer and amazing at her job and also a special mention to another staff member who video calls me regularly.

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Review from E G (Nephew of Resident) published on 22 February 2024 Submitted via Postal Card
Overall Experience

I have had two relatives at Balnacarron Care Home over the last four-plus years and I have always been impressed with the level of care given and the level of commitment and care from the staff has been second to none.

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Review from D I (Son of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

The carers were magnificent. Respectful, friendly and fun. My mum felt loved and was very happy in Balnacarron Care Home. Perhaps personal hygiene, really mainly fingernails and sometimes clothes and cleaning could be a bit better. Entertainment and animation was fantastic and makes a huge positive difference to well-being.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Balnacarron Care Home

Thank you very much for taking the time to leave a review regarding your late Mothers's stay at Balnacarron Care Home, we are delighted that you found many aspects of her care to be of a high standard and I am very sorry that you felt there was an area we could improve upon. We will discuss your...  

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Review from Ele A (Niece of Resident) published on 5 January 2024 Submitted via Website
Overall Experience
I am extremely pleased with the care, kindness and compassion that my aunt is treated with.
Every member of staff is welcoming and thoughtful and it makes such a difference to everyone around them.
They are first class at keeping in touch with anything concerning my aunt and sending newsletters so we can see what activities they have been doing.
It's a lovely place to visit and my aunt seems content and settled.

Lastly, I should add that it is extremely clean and always smells fresh.

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Review from L B (Daughter of Resident) published on 23 December 2022 Submitted via Website
Overall Experience

Mum is very happy and comfortable in Balnacarron. Her strength, confidence and happiness has returned since living there. All the staff are very attentive and caring, the food is very good and her room is large, quiet and comfortable with a lovely view of the garden. I am very confident that she will be well cared for now and in the future. It is nice to see her happy and healthy and this is thanks to the care and dedication of all the staff there, from the home manager to the carers, kitchen staff and cleaners, an excellent team. Thank you.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 04 March 2026
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Very Good

    (5)

  • How good is our setting?
    Good

    (4)

  • How well is care and support planned?
    Good

    (4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 23 Dec 2025

    On Friday 19th December 2025, Wendy Chamberlain, MP for North East Fife, visited HC-One Scotland’s Balnacarron Care Home in St Andrews, Fife to recognise the home’s commitment to exceptional care...

  • 13 Oct 2025

    Residents and colleagues at HC-One Scotland’s Balnacarron Care Home, in St Andrews, Fife, were delighted to welcome two special visitors on Monday 6th October, when Wendy Chamberlain, MP for North...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Balnacarron Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Balnacarron Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Balnacarron Care Home

What types of Care is Balnacarron Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Balnacarron Care Home have?

There are 33 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Balnacarron Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Balnacarron Care Home to the centre of St Andrews?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Balnacarron Care Home to verify any information. View our terms and conditions. Balnacarron Care Home has an Enhanced Service -more info.