Mull Hall Care Home

Barbaraville, Invergordon IV18 0ND
Review Us
9.9 75 Reviews
  • Mull Hall Care Home, Invergordon
Mull Hall has had an impressive refurbishment with some wonderful spaces for the residents to enjoy. As well as the lounges, there is a new conservatory which is a wonderful space to relax with loved ones, who are welcome at any time. In the dining room, residents enjoy delicious, home-cooked meals from a menu which is very much tailored to the home, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea.

With views over the stunning Cromarty Firth, the home is in a beautiful rural location. And outside, there is a children’s play area in the large gardens. During the summer the residents loved growing their own herbs in the garden for the chef to use in the kitchen.   

The staff are passionate about residents playing a very active role in how their home is run, from choosing the décor to providing feedback on everything from the activities to the menu.

Many of the team, including the home manager, have been with the home for over ten years, giving Mull Hall that warm, family feel. Two of the team have won National Care Awards for their devotion to enriching the lives of their residents.

The home is thriving, with so many activities to enjoy and trips out in the minibus to places the residents love to visit. From pub lunches, barge trips and community lunch clubs, to church visits, shopping and garden centres.

School children regularly pop in, treating the residents to musical performances, and a mobile hairdresser visits for appointments in the home's salon. There is a monthly church service in the home, and regular animal visits with Therapet. And the home also has two pet rabbits, Jack and Victor!

And there is a private family and friends Facebook page, where loved ones can see what the residents have been enjoying doing, even if they can’t be there in person.
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Care Provided by Mull Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1428
  • Self-Funded Residential Dementia Care: from £1428
  • RESPITE Self-Funded Residential Care: from £1428
  • RESPITE Self-Funded Residential Dementia Care: from £1428

Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1428, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

The price(s) shown are provided by the care home. Contact Mull Hall Care Home for full pricing details and T&Cs.

Contact Mull Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Contact Mull Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lorna McDonald (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (12)

Mull Hall Care Home Reviews (75)

9.9

Mull Hall Care Home has a Review Score of 9.9 (9.874) out of 10, based on 17 reviews in the last 2 years.
Over all time Mull Hall Care Home has 75 reviews.

Overall Experience
  • 69
  • 5
  • 1
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Date Published
  • 75
  • 6
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  • 17
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Reviewer Connection to Mull Hall Care Home
  • 26
  • 14
  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
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Total of 75, showing 21-40
Review from A W (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is a long-term resident at Mull Hall and has had exceptional care the whole time she has been there. Mum has dementia which has steadily deteriorated over time but her care has always been excellent and completely appropriate for the stage of her illness. The staff are wonderful and we are very
very thankful for the care they give to our mum.
Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care HomeThank you for taking the time to leave such a wonderful review, the team at Mull Hall will be especially delighted to read your comments about the exceptional care they provide.
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Review from Carol B (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Mull Hall to be a warm, friendly, caring environment. The staff are always welcoming and willing to help in any way they can. I feel they go above and beyond, which I have no doubt, is reflected in Mum’s ease of settling in. She’s been a resident for 18 months now and considers Mull Hall
her home.
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Review from Margaret T (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I do not visit too often due to living far from the home but when I do I always feel welcome. Mostly Mum and I spend time in her room catching up but I am aware of activities for residents who want to join in. There always seems to be a relaxed atmosphere. If I have any concerns or need to share my
views of how Mum is I feel I can approach a staff member.
For relatives, they have a bimonthly meeting which you can attend in person or remotely which is helpful. A digital group for peer support. They are always keen to hear any suggestions for improving or developing the service they provide.
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Review from David T (Husband of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review relates to the entire time my wife has been in your care. I am more than satisfied with the care she receives. I have found your staff to be most attentive to the residents and indeed to visitors as well. The love they give and the dignity they afford the residents are most heartwarming. I
think most families of loved ones appreciate that the jobs your staff do are not easy, yet they go about their duties with a smile and a kind word for all. May I say that I am most impressed with the young carers. Some are barely out of their teens. Some perhaps are still teenagers, yet they perform their duties with great empathy for their charges.
I would certainly recommend Mull Hall, in fact, if I find myself, as well I may, in need of going into a care home, I pray that it will be Mull Hall.
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Review from Sandra S (Sister of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mull Hall has a lovely homely friendly atmosphere and is very welcoming, beautifully clean and has a happy atmosphere. Staff are helpful and residence are well looked after with activities, lovely nutritious food and outings.
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Review from Alan M (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is not able to participate in activities the same now but she is included in events happening in the lounge.
The staff are all very pleasant and work hard. Mull Hall is always a happy welcoming place.
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Review from Ann L (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this team highly enough. Every single member of staff in absolutely every area of work gives such care, love, assurance and understanding to each and every resident. More than that, the consideration, friendship and thoughtfulness to family members is second to none. Mum has been unwell
over Christmas and New Year so we shared Hogmanay with her in her room. We witnessed elderly people having such fun - singing, enjoying drinks and snacks whilst wishing each other Happy New Year! We will book in next year!
Well done to you all.
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Review from Debbie M (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mull Hall is a welcoming place with happy friendly staff. Any problems or concerns you have, they try their best to sort. They are always open to suggestions to help make it better. The management is nice and relaxed so you don’t feel intimidated to say something.
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Review from Mandi S (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the staff at Mull Hall. They have gone above and beyond to help my mum settle into the home and are always very welcoming. It has been a very hard time adjusting to her loss of independence but the staff have made it so easy.
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Review from June B (Daughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Mull Hall Care Home staff enough for caring for my mother in the last year. Activities and outings are excellent. Mother's Day was wonderful with the pampering we got even my husband got a facial! It puts my mind at ease to see she is well cared for by all the staff who are all so positive
and cheerful.
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Review from Iain L (Son of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Mull Hall at the end of March. Her dementia was creating growing risks for living alone at home. Nonetheless, she was reluctant to give up her independence. As a result, contemplation of the move was very stressful for us both. Now, 7 weeks on, she's well settled, very well cared
for and enjoys participating in the many activities that are on offer. I believe that her life is much improved.
We were allowed to replace the room contents with her own furniture. In fact, they even sent their van to pick it up. This made an enormous difference, making the room feel more like home. I soon found out that this degree of kindness and consideration is standard at Mull Hall. It's displayed by all of the team every day. The more I see, the more impressed I am. The care is first class, the home is well-organised and there's always some activity on offer. Everybody is so kind and caring. The experience so far has been truly excellent. Well done and thanks to all.
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Review from Joyce M (Friend of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our friend is a new resident who lost her mobility due to a fall and was months in hospital before coming to Mull Hall. Within a week they had her standing and moving to her wheelchair. I am told they are also having her hearing and eyesight checked and she had her hair permed this week.
The staff
are brilliant and have done a lot to help her settle in. Nothing is too much trouble. Visitors are welcomed as friends and we love this because it makes us feel part of the happy gang. Our friend looks happier than I have seen her for months. She is accepted for herself and hopefully will become more mobile as she settles into Mull Hall's happy atmosphere.
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Review from Maureen K (Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home staff, always very obliging and give residents all the support they need to make them content and to feel at home.
Home always spotless.
Food always great.
Activities varied keeping residents occupied.
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Review from M E (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had an absolutely amazing afternoon with mum on Saturday. Staff in Mull Hall Care Home set up a pamper room for a Mother's Day experience. Nails, facials, pedicures, massage - what more could you ask for? Well, there was also prosecco (non-alcoholic if preferred) nibbles, bite-size bakes and chocs.
Best of all was the chat and banter! To top it all - mum was asked to choose a bunch of flowers to give to me. This made her so happy as she has always been a giver. Well done Mull Hall for all your efforts and giving me and mum another fantastic experience together
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Review from M M (Daughter-in-law of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent the last 14 months in Mull Hall Care Home. During her time there, the staff were absolutely brilliant in the care she received. We can't commend them highly enough. We also felt we were part of the Mull Hall family. Nothing was any bother to the staff no matter what it was she
required. Sadly she passed away recently and the care she received in her final days was unbelievable. The staff could not do enough for us as a family during that difficult time. I will carry the love she received from them all with me always. The manager and her team are one in a million. It takes special people to make a special place and Mull Hall is one of those special places. Thank you.
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Review from Geoffrey P (Friend of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found that all the staff were very helpful and have genuine care for the residents. Our friend, who has been there since August 2020, has nothing but very high praise for all the staff and everyone who are involved with the home.
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Review from J P (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam moved into Mull Hall in October this year. From the day she moved in, she has been treated with the utmost respect and care. My mam has been unwell a couple of times, and each time I have been kept informed as to what was wrong and then phoned me to let me know when the doctor had been. I'm so
glad I followed my instincts and put her on the waiting list at Mull Hall; all the staff are so caring and kind and are constantly on the go. My mam is so happy and content there, and we, as a family, are more than happy with all the care and attention she receives couldn't ask for anything more.
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Review from L B (Granddaughter of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Some of the staff are friendly and caring towards my grandmother. Although I have received different stories. The home is always clean and tidy and she is looked after well depending on who is on shift.
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Review from G M (Daughter-in-law of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law has settled in and loves her surroundings. All staff are very caring and attentive to her/her family's needs with nothing a problem. Very bright welcoming atmosphere. Food choices and quality are excellent. Plenty of outdoor/indoor activities that cater for both men/women.
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Review from Alan B (Friend of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all staff at Mull Hall extremely caring, helpful and friendly at all times, even to little Bertie the dog who visits with me. Everything there is always clean, tidy, and nice, I have never had any complaints about anything.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Mull Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Mull Hall Care Home is calculated as follows: ( (187 Excellents x 5) + (10 Goods x 4) ) ÷ 197 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Mull Hall Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (3)

Lorna

Lorna McDonald

Job Title: Home Manager Joined: 2013

My name is Lorna McDonald, and I am proud to be the manager at Sanctuary Care’s Mull Hall Care Home.


I became Home Manager at Mull Hall in 2017, having joined the team as Deputy Manager in 2013. Before my roles at Mull Hall, I worked as a trained nurse focusing mainly on care for older adults for 13 years, having qualified in 2008.


My role at Mull Hall is very rewarding. I enjoy supporting my team and encouraging them to develop and providing quality care to ensure our residents live enriched and fulfilling lives.

James

James Samson

Job Title: Maintenance Operative Joined: 1997

James is such an inspiration to everyone at Mull Hall, he was nominated for The Care Champion Award at the National Care Awards 2022. Travelling to London for the finals, he was over the moon when they called his name as the winner!


Described as a "hero" who enriches the lives of everyone around him, James was nominated for the way he goes above and beyond each and every day to do amazing things for the residents, their loved ones and his colleagues.

Sophie

Sophie Roddick

Job Title: Care Assistant Joined: 2020

Sophie was the proud winner of the Care Newcomer Award in the National Care Awards 2021!


Sophie joined Mull Hall as a care assistant in 2020 and from the moment she arrived she devoted her life to the home, getting to know her residents as if they were members of her own family so that she can provide truly enriching person-centred care.


Described as an "angel" and an "inspiration", Sophie was nominated for the way she gives absolutely everything to make sure her residents are happy and fulfilled each and every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mull Hall Care Home to verify any information. View our terms and conditions. Mull Hall Care Home has an Enhanced Service - more info.