Barbaraville, Invergordon IV18 0ND
Owner: Mull Hall Care Ltd
Person in charge: Lorna Ross (Manager)
Local Authority / Social Services: Highland Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Old Age
Admission Information: No admission to smokers. Ages 65+.
Single Rooms: 42
Rooms with ensuite WC: 42
Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Inspectorate* Report on Mull Hall: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 8 (maximum of 10) for Mull Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mull Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.909 for Mull Hall is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.119 Points relating to the number of positive Reviews for Mull Hall is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mull Hall has a Review Score of 8 (8.028) from 1 Reviews
Review submitted from a Website Submission by Lesley G (Friend of Resident) on Sunday 25 March 2018. Relates to March 2018.
I've visited this home twice now. On both occasions, the residents are clean, well dressed, (not so normal in some places I can assure you!) and appear generally on good form.
The staff are lovely, the activities coordinator is a breath of fresh air. She is wonderful with the residents and nothing is too much trouble. Probably the nicest residential home I've ever been in.
How likely would you be to recommend Mull Hall? Extremely Likely