Marian House

So all in all she is happy and content in a difficult health situation thanks to the care and kindness of the staff of Marian House who really couldn't try harder.

Our mum moved into Marian House at the beginning of the year. We got a really good feeling about the care home when we went to see it and have to say we were not wrong. The staff are fantastic, the level of care and attention to detail is first-class. There’s a great programme of weekly activities. We really can’t praise Marian House enough and feel totally reassured that our mum is being well looked after.

As I live abroad I am lucky that my Mum is living and cared for in such a lovely place, and that I have access to the care plans. when I ring there is always time to keep me updated. I feel as though nothing is too much trouble.

Mum has now been at Marian House for a few years and we count ourselves very lucky indeed that we found this care home. The place is an oasis of calm, always clean and the staff cannot do enough for their residents. Even though Mum isn't able to participate in many activities now due to her advancing dementia she isn't ignored and people spend time with her. The laundry is always immaculate and the food is good. I feel like the staff looks after the whole family, not just the residents, and I can't think of a better place for my mum to be looked after.

Overall, I’d commend the home on its organization, cleanliness, nutrition and, most importantly the personal care my mother receives. She enjoys the food choices in the dining room, she is engaged in lots of activities to fight boredom and she feels comfortable and safe in her room. As a relative, I like that the nurses are easy to reach and the manager is quick to respond to queries. In addition she provides regular, helpful information and updates in her emails. I only go to the home twice a year while visiting from overseas, but I am always made very welcome and all the staff are willing to help and answer any questions I have.

Moving Mum into Marian House was made very easy. I was able to bring in items from home to make her lovely room more individual to her, and they liaised with the hospital about the arrangements for transferring Mum on the agreed date. Also, the staff always made me feel very welcome and I was able to visit Mum often. I feel that each resident is respected as an individual within the Marian House community and is encouraged to engage in the things that interest them.

Marian House is a very special place and I am so glad that my mother is being cared for there. I could wax lyrical about the astute leadership, the dedicated nursing care, the healthy food, the bright, clean and cheerful environment, and the engaging programme of activities, but I think, above all, it is the people who work there who make it so special. Staff go the extra mile to make residents feel at home, and are consistently patient, kind and welcoming. Residents are always treated with respect and everyone's point of view matters. The regular residents' meetings, for example, are properly minuted and displayed. This makes my mother feel valued and encourages her to participate in the life of the home. The wider family are also included in my Mother's care. As my sisters live abroad, they appreciate the daily reports recorded in a secure online portal. My mother's visitors are always warmly welcomed and the afternoon cup of tea is generously shared with strangers. A special place indeed.

Marian House has been very welcoming to my mother (nearly 97). The activities coordinator has been very kind - the pet therapy dog has been very good for her. The home is warm and comfortable. The cups of tea and coffee and homemade cakes are very appreciated. The management is kind and good at communication. The nurses are excellent.

When it became necessary for Mum to move into a care home we asked around. Marian House was mentioned favourably several times. These recommendations were entirely justified. Her room is most attractive with a view out to a lovely garden. Mum settled very quickly, very much appreciating being able to bring items from home. As well as a TV she also has a landline phone beside her chair so feels in touch with the outside world. Staff are friendly and caring and visitors are made to feel very welcome. As a family we appreciate how quickly we are informed of any concerns and how promptly a doctor would arrive if necessary.

They recognise the need to provide activities for resident's emotional needs as well as physical and are working to improve this aspect.

My mum had to move into a care home in September 2022 at very short notice. I cannot praise everyone at Marion House highly enough, they made the move so easy and welcoming for my mother and the family. Over the past year, the staff have been so thoughtful, caring and kind. The high level and consistency of her care has been so reassuring for us. My mum's quality of life has improved enormously both socially and physically. She really enjoys the wide range of activities and the quality of the meals. It has been so good to see her thriving after a long period of struggling to cope at home.

From day one Marian House has been a positive experience. Great staff with a real genuine focus on ensuring that the resident is cared for in every way. The home has exceeded our expectations.

The staff are very kind hearted and listen to what you have to stay. My room suits me very well. My visitors tell me it is homely. I feel good having my own furniture here with me. We have a good variety of meals, well cooked. My family are reassured knowing I am safe.

Our mother came to Marian House in February 2021, during the covid restrictions., with Alzheimer's. We have been extremely happy with the care she has received. The staff have been very caring to our mother, as her illness has developed and worsened. We are kept fully briefed on how she is and are made to feel welcome whenever we visit.

My sister is very well looked after at Marian House. She has very specific needs and they are fully met by the staff. They report any matters to me very promptly and take action quickly when required. Very impressed also with the reporting mechanism through the gateway (online).

The Care team are absolutely wonderful - always kind, caring, supportive and compassionate, even in difficult circumstances. It is interesting to observe my husband's different responses and relationships with individual staff - all are positive and bring him happiness!

Our mum has been in Marian House for nearly 5 years. During the whole of that time the quality of care she has received has been of a consistently very high standard. The staff are very professional, very friendly and easily approachable. On top of this they always look like they enjoy their work, even when very busy. This was true even during the pandemic with the immense stresses and difficulties posed by restrictions and fears about cross infection. One of the things that I immediately noticed when I started being a regular visitor was that every member of staff looked up and said hello and smiled when I walked by. This was very important to me and still is. I found it very welcoming and reassuring. Mum has had many challenging periods with hospital admissions, deteriorating health, and increasing frailty. The way that Marian House has responded to mum's changing circumstances and needs have given me an enormous amount of confidence about how well she is being looked after.

My mum has been a resident in Marian House since 2018. From the outset, she was warmly welcomed and settled in immediately. All of the staff are extremely professional, caring and respectful. Her care needs have increased during her stay and they have been dealt with without prompting and appropriately. The recent management change was carried out professionally and seamlessly. The manager has settled into her role wonderfully and has maintained the home’s extremely high standards. Our family are totally satisfied with the care provided and would have no hesitation in recommending Marian House to anyone seeking care for their loved ones.

My elderly cousin was a very successful scientist during her working life, she never married and became lonely. She developed vascular dementia and has now been a resident at Marian House for almost 4 years. The staff have been superb in supporting her through the difficult change in her circumstances when she moved there, all through the slippery slope of her increasing dementia. At first, she found it difficult to accept the restrictions on her lifestyle and her behaviour at times was unacceptable. The staff coped with this impeccably. Since those early days, she has become a totally different person - she feels loved, cared for, accepted and no longer on her own. I cannot thank the staff at Marian House enough for what they have given her, and continue to do so on a daily basis. Marian House has become the home that she never had, the staff are her friends and the residents her brothers and sisters, she is now the happiest she has ever been. Thank you Marian House.

At the end of the day, the quality of my Mum’s life at Marian House is all down to the staff who I have utter respect for. They care deeply about the residents and forge strong relationships with them and their relatives. They work long hours and I often wish I could wave a magic wand to bring in more staff allowing current staff time to recharge their batteries in between shifts. Thank you Marian House.