Marian House

Our mum has been in Marian House for nearly 5 years. During the whole of that time the quality of care she has received has been of a consistently very high standard. The staff are very professional, very friendly and easily approachable. On top of this they always look like they enjoy their work, even when very busy. This was true even during the pandemic with the immense stresses and difficulties posed by restrictions and fears about cross infection. One of the things that I immediately noticed when I started being a regular visitor was that every member of staff looked up and said hello and smiled when I walked by. This was very important to me and still is. I found it very welcoming and reassuring. Mum has had many challenging periods with hospital admissions, deteriorating health, and increasing frailty. The way that Marian House has responded to mum's changing circumstances and needs have given me an enormous amount of confidence about how well she is being looked after.

My mum has been a resident in Marian House since 2018. From the outset, she was warmly welcomed and settled in immediately. All of the staff are extremely professional, caring and respectful. Her care needs have increased during her stay and they have been dealt with without prompting and appropriately. The recent management change was carried out professionally and seamlessly. The manager has settled into her role wonderfully and has maintained the home’s extremely high standards. Our family are totally satisfied with the care provided and would have no hesitation in recommending Marian House to anyone seeking care for their loved ones.

My elderly cousin was a very successful scientist during her working life, she never married and became lonely. She developed vascular dementia and has now been a resident at Marian House for almost 4 years. The staff have been superb in supporting her through the difficult change in her circumstances when she moved there, all through the slippery slope of her increasing dementia. At first, she found it difficult to accept the restrictions on her lifestyle and her behaviour at times was unacceptable. The staff coped with this impeccably. Since those early days, she has become a totally different person - she feels loved, cared for, accepted and no longer on her own. I cannot thank the staff at Marian House enough for what they have given her, and continue to do so on a daily basis. Marian House has become the home that she never had, the staff are her friends and the residents her brothers and sisters, she is now the happiest she has ever been. Thank you Marian House.

At the end of the day, the quality of my Mum’s life at Marian House is all down to the staff who I have utter respect for. They care deeply about the residents and forge strong relationships with them and their relatives. They work long hours and I often wish I could wave a magic wand to bring in more staff allowing current staff time to recharge their batteries in between shifts. Thank you Marian House.

I am very pleased with the care that my friend is receiving. She came in when there were still restrictions in place because of Covid but since things were able to start again she has benefited greatly. The staff are wonderful and friendly and approachable. She is lucky to be in Marian House.

My mother's quality of life improved considerably on admission to Marian House in March 2021. In my view, the staff are kind, considerate and patient with her and she has always responded well to them in my company. I am impressed by the high standard of care both daily and when unwell. She is comfortable in her surroundings and encouraged to take part in the activities available to her. Marian House was recommended to me by another relative when it became apparent she was no longer able to live on her own. I have not been let down and cannot ask for more. Thank you.

Marian House is an excellent care home providing very high standards of care at all times. Staff are friendly, helpful and always approachable and welcoming. Our mum is very happy and settled in Marian House, she feels safe and very well looked after. She is treated with respect at all times and is involved in making decisions as appropriate. We cannot speak highly enough about our experience at Marian House, it is much more than we ever hoped for.

It was a delight, as always, to visit the care home. A very welcoming, bright and cheerful place. The staff are always so positive in their role and reassuring to both residents and visitors.

My Mum has been a resident in Marian House since March 2021. The care she receives is excellent, the staff are all so kind, caring and friendly. The home has a lovely atmosphere and everyone is welcoming. Marion House is spotlessly clean and always smells pleasant. My Mum's room is very comfortable with her own adjoining toilet. The past few years have been challenging for everyone involved with Covid restrictions in a Care Home. We were lucky to be well informed about any changes and welcome to visit following government guidelines. Now everything is back to normal there are lots of activities for residents including the Craft Café, pet therapy, bus trips, exercise classes and entertainment. My Mum doesn't always join in these activities now that her dementia has progressed but she loves going out to the garden. We often go for a walk and have coffee outside if the weather is good. She is very settled and we are happy knowing she is so well looked after.

We are extremely pleased with the services provided by the staff at Marian House. They have done a really brilliant job, especially during the pandemic and lockdowns, keeping the family informed frequently. We can always trust that they are doing a really great job looking after our mother.

My mother was in Marian House until May 2020. When end of life came the staff could not have been more kind and considerate. Her room, while there, was spotless and she used to joke about how often the bed was changed - she was an ex-nurse and sister! She was also well looked after and was always looking clean and comfortable. I cannot praise the staff enough for all they did for her. She had many happy times there and I will always be grateful for the staff for making my mother's stay in a home fun! Thank you all so much I will never forget you and would recommend your home without hesitation. The best care and comfort you can get for someone with a nursing care illness.