Kincaid House

All departments run well and efficiently.

I attended a six monthly review which was attended by myself, assistant manager and nurse. Both staff members work on same unit as my relative and know him and his routines well. Prior to review I was provided with hard copy of previous review which meant I could focus on the structure of review, it also highlighted decisions made at previous review. The review covered all aspects of my relatives care, giving me a clear picture of what his daily routines may consist off. I was informed how staff manage his needs and what decisions are taken daily to ensure his day/night focuses on his needs taking account of his moods etc. Food, medication, personal care, laundry, were discussed. I was given an opportunity to ask questions and anything that I had concerns about were noted. On the whole the review provided me with a good picture of my relatives daily routine. My only negative is I felt the review was slightly rushed, however I acknowledge that staff members are extremely busy.

I cannot praise the staff and management at Kincaid House highly enough. Fortunately, I live close to the home and am able to visit Mum on a very regular basis, at all times it is clear to see the staff attending to their tasks in a very professional manner, constantly engaging with and attending to the needs of residents and fully appreciate what they do for all concerned.

There is an activities team which takes residents out and there are planned activities. At the moment they are raising ducklings which will be housed in the garden. So those who are interested get to interact in various wee days out.

Good standard of care and attention given to Mum. Room always clean and tidy. Variety of food and activities, days out etc.

Excellent very thorough and thoughtful.

I can't praise all the staff enough for their care and dedication to ensure my mother-in-law, who has been a resident since during lockdown, is treated with respect and dignity at all times. They show so much concern and love to all their residents. The home itself is always a hub of activity and they keep their residents involved with all the activities both in the well-looked-after buildings, outbuildings and beautifully kept gardens, mum especially loves the days out for lunch, shows etc. It is a comfort to be confident that she is safe and loved when we are not there. The staff are always welcoming, approachable and knowledgeable I have and will in the future refer Kincaid House to everyone without hesitation.

It is very comforting to know your relatives are in good hands and being well looked after.

Sincere thanks to all involved in Mum's care.

I have been very impressed with the professionalism, dedication and genuine caring of all staff at Kincaid House. This extends from management, staff nurses, carers, domestic staff and laundry. They all like to have a chat with my wife and nothing is too much bother. A programme of interesting activities are in place and it's heartwarming to see how staff gently help everyone join in. Kincaid House is a safe secure location with impressive gardens that the residents enjoy during the summer months. Regular worthwhile communications from management ensure a constant connection with families.

Very satisfied with reveiw. All concerns I had were answered and explained very well. Any time I approached nurses with concerns about my wife, they were only too happy to explain how they were dealing with it.

The staff are friendly and approachable at all times and would go out of their way to help any residents and their family.

I would have absolutely no hesitation in recommending Kincaid House to friends or family.

My mum stayed in Kincaid House for 4 years until she passed away in March. I cannot thank the staff enough on Bute level for the care and attention they gave to mum right up till the end and the staff member who was with mum, my son and myself at the very peaceful end. Thank you all so much for taking great care of mum.

All the staff are friendly and approachable. They attend to any concerns promptly and keep me updated with my mum's care and her wellbeing. Rooms are comfortable, clean and warm. Activities are enjoyable and inclusive. Overall we are very happy with how Mum has settled and her care. Thank you.

My mother has been a resident for over three years and during this time we have found that staff at Kincaid House have been very attentive and caring in the service they have provided.

This is a beautiful home. Immaculately clean and beautiful meals. A constant stream of cleaners and laundry staff keeping it beautiful. The nurses have robust policies in place and the atmosphere is happy and calm. I highly recommend the care here.

My father lived in Northern Irland and was in a temporary care home there. Comparing the two care homes, Kincaid House is like 5-star accommodation. Can't fault the staff at both, however, the staff at Kincaid House go that extra mile. I feel there is a more personal approach from all, from management, office, housekeeping, nurses, carers, cleaners. I know my family are all delighted with the care and worry free.

The building and the grounds are perfect and care home is always full of laughter and has the family feel. Couldn't ask for any better. My father is so happy.

When dad was in last weeks of life we were encouraged to spend as much time as we wanted with him. Staff supported the family as well as dad. Nothing was too much trouble. The only things that could have improved it was if there was 4 instead of 3 staff nurses as when my dad needed diamorphine it could take a little time as they had to get a staff nurse from another floor to be present as it requires 2 nurses to supervise it. So having floating nurse would be helpful, it would also be good to have the nurses trained in the use of the syringe driver as part of their palliative care training. This would improve patient care.