Burlington Court Care Home

3 Stepps Road, Glasgow G33 3NH
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9.6 61 Reviews
  • Burlington Court Care Home, Glasgow
Burlington Court Care Home is situated just off Junction 10 of the M8 motorway. The home is situated not far from Glasgow Fort. It is a 90 bedded Care Home offering care for Frail Elderly and those with Dementia among other conditions.

This includes a 15 bedded Intermediate Care Unit for those who need rehabilitation from hospital. This is a 4-week assessment placement used for residents who are looking to go home or to move to another Care Home. There is also the option to move into Burlington Care wider home depending on beds available.

The home has a large garden area surrounding the outside of the building. It also has a closed off Courtyard that residents and visitors can access weather permitting.

The home also has a local van that comes daily to deliver residents' newspapers and also provides cakes, sweets confectionary etc.

The home has two full time activity workers and a part time activity worker who organize day to day activities including trips to local churches, day centres, etc.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1116 – £1477
  • Self-Funded Nursing Dementia Care: £1308 – £1668

If the resident applies for and receives Free Personal Care this will be deducted from the highest amount.

These prices are only a guideline, please contact Burlington Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Owner

  • Burrell Care Ltd

Person in charge

  • Lorraine Foster (Home Manager)

Local Authority / Social Services

Admission Criteria

  • We provide care for those privately funding, LA and NHS trust.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (90)

Visiting

  • It is important that you are able to maintain a social life and keep links with family, friends and community networks. Visitors are welcome at the Home at anytime. However, please be mindful that Homes are ‘home’ to many people so ask that mealtimes and late night visits are treated with courtesy.

Parking

  • Parking available

Burlington Court Care Home Reviews (61)

9.6

Burlington Court Care Home has a Review Score of 9.6 (9.557) out of 10, based on 25 reviews in the last 2 years.
Over all time Burlington Court Care Home has 61 reviews.

Overall Experience
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Reviewer Connection to Burlington Court Care Home
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Total of 61, showing 41-60
Review from M O (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
No issues to report. Happy with the service and support my mum gets. It's been a trying time due to the pandemic, from window visits to more relaxed, I’ve felt that the care home has adapted as well as can be expected.
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Review from Sheona C (Daughter-in-law of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law seems to have settled in well to the care facility. She seems happy and contented in her new environment. She seems to relate well to the staff who have been patient and understanding. She has been involved with a range of different activities from bingo to a sing-song associated with
the queen's jubilee.
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Review from Gordon G (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found that my father is calm and relaxed when I visit. He is in his chair listening to his radio and content. I have found him to be well looked after and have enjoyed watching him interact with both Burlington Court staff and the visiting hairdresser. I have been pleasantly surprised at how
well my father has taken to life at Burlington Court and can only put this down to the quality of the care and the attention he receives from all members of the staff that look after his welfare.
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Review from M C (Sister of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Me as the sister don't always agree with things, but I know my brother is happy where he is. As a staff team, I say it varies, attitudes, language barriers, and communication with phone calls. Staff seem more relaxed since covid and entering the home is more relaxed.
Reply from Katie Barnett, Marketing Administrator at Burlington Court Care Home

Thank you for taking the time to leave us feedback on your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. We take all comments seriously and see them as an opportunity to improve the services we provide. Please feel free to contact the home manager directly to arrange a visit or a chat to see how we can improve in the areas you mentioned. Thank you.

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Review from T W (Nephew of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is not the first time we have used Burlington, which tells you everything. Like every business people make the difference and the staff led by the manager, are first class. They all show great enthusiasm for the job, are totally empathetic to the patient's needs and carry it out with professionalism
and a smile. Still offering a 5-star service in these difficult times - Well Done!
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Review from Lorraine G (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care our dad is receiving. He is really relaxed settled and happy. All staff are lovely and really caring, they can’t do enough for Dad and they are always pleased to see us when we visit. Burlington Court is always really clean and tidy. We can’t thank them enough for all
they do.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Lorraine, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Edward M (Brother of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother seems to have settled into the care home life. The staff are attentive and caring. They have been a great help with the settling in period and are always friendly and helpful. The room has been kept clean and tidy. I have enjoyed visiting him back in the care home after being in lockdown.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Edward, for your positive feedback towards Burlington Court Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your brother has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from Helen D (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we looked through all local care homes and we chose Burlington Court. My mum has been a resident since it has been open. It was the best choice as far as we are concerned as a family. My mum settled after a while. Every staff member took good care of my mum, which I am so so grateful for.
The staff are so caring and welcoming and made all our family feel so comfortable when visiting as nothing was too much for them to help if we asked. My grandfather was also there and was well looked after. The staff even called him Granda. I would like to say a big thank you to every staff member at Burlington Court for looking after both members of my family. I would highly recommend this care home as the staff are so caring and friendly.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Helen, for your comments about your recent experience at Burlington Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Debbie A (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you to all carers, nurses, activity team, domestic staff, maintenance guys, kitchen and office staff for pulling together through this pandemic.
Your hard work and commitment have made Burlington Court a safe place for our loved ones to be, especially at a time when us as families can't be there
in person.
The Facebook page is a fantastic way for families to see what's going on. It's great to see loads of happy faces participating in the activities going on within the home.
The frequent and very detailed telephone updates from nursing and senior caring staff are really appreciated. Staff are so down to earth during these calls, and their genuine love for the residents always shines through.
Every staff member within Burlington Court who has worked their way through this pandemic has done so with the utmost respect to residents and their families.
Thank you, guys, for doing a grand job.
Reply from Kristen Fitzgerald, Marketing Assistant at Burlington Court Care Home

Thank you, Debbie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Burlington Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Susan S (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff in Douglas Unit, my dad was a resident in there for only a few months, but you'd think he had been in there for a lot longer as all the amazing staff helped him settle in so quick. Sadly, on 1st December, Dad passed away very peacefully and pain-free; the great staff
made sure of that. I will be forever grateful to the amazing staff that gave my dad the level of care in which they did.
Reply from Kristen Fitzgerald, Marketing Assistant at Burlington Court Care Home

Thank you, Susan, for your feedback and for taking the time to share your experience at Burlington Court Care Home. We are so sorry to hear about your Dad but pleased you felt he received great care and hope that his time at Burlington did see some friendships flourish, especially with the care team.

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Review from Janice G (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Like most people, I was apprehensive about my Ma going into care. My Ma was going downhill rapidly. Since going into Burlington Court she has improved immensely thanks to the care and dedication of the staff. I really appreciate all they are doing, especially during this Pandemic. I love getting the
updates and seeing the photos on the FB page.
Reply from Kristen Fitzgerald, Marketing Assistant at Burlington Court Care Home

Thank you, Janice, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Joanne A (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in this care home since February 2019. She has had a few accidents which staff have dealt with quickly getting her the medical support she needed. After many hospitals stays they have welcomed her back and treated her appropriately. She has built up relationships with all staff. She
has her favourites and rightly so. I want to thank all the staff for looking after her and treating the family with respect. I hope we can get to visit again soon.
Reply from Kristen Fitzgerald, Marketing Assistant at Burlington Court Care Home

Thank you, Joanne, for your positive feedback towards Burlington Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mother has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from L D (Daughter-in-law of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my relative has the best care in Burlington Court. The staff is very helpful when I come and they keep me updated with regular calls regarding my relative's wellbeing.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from H B (Husband of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been well looked after by all the staff. Very friendly and let you know about things that are going on. Thank you.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from I O (Daughter-in-law of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very difficult time to write a review, given the current pandemic. However, that aside, we have no complaints about the level of care provided and would highly praise the staff who work with our relative on a daily basis. The housekeeping within the home is very good and the range of activities
varied. All in all, we are happy with the care provided.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Burlington Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M H (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Find staff very helpful and friendly and very informative when advising on resident's health issues. No airs and graces. Down to earth, realistic people.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Jordan K (Great-grandson of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Great-Grandmother attended Burlington Court near the end of 2019 as her health had unexpectedly deteriorated quickly and she could no longer live alone. The care she received when in the home was second to none and all of the staff that looked after her did so in a very caring, respectable and personal
manner. She knew them all by name and had a different relationship with each of them. Unfortunately, she passed away due to her ill health, but the staff and management were very professional in helping us with the situation upon our visits. I’m writing this review because I feel that during this current pandemic, the home has come under a lot of very unfair and untrue criticism from the press, yet still, they seemed to have coped well and as always the care of their resident’s came first and foremost. I met the majority of the staff during my visits, and everyone was very friendly and welcoming. I would thoroughly recommend the home to anyone.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Jordan, for your feedback and for taking the time to share your experience at Burlington Court Care Home. We are so sorry to hear about your Great Grandmother, but pleased you felt she received great care and hope that her time at Burlington Court did see some friendships flourish, especially with the care team. We really appreciate all of your kind words about our team, our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care, if there is anything more we can do please do not hesitate to reach out.

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Review from Jacqueline C (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After all the bad publicity during the Covid outbreak, I felt I had to comment again about Burlington Court. During the time my mother was there I found the staff extremely competent and caring. Nothing was too much trouble for them and anything we requested was dealt with. They treated my Mum with
nothing but respect and compassion and nothing was too much trouble for them. Amid all the bad publicity surrounding care homes, I felt I had to speak up for Burlington.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Jacqueline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Burlington Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Siobhan W (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I spent many a day spanning over a period of 26 months at Burlington Court when my Mum was being looked after there, and I can hand on heart say, that every member of this amazing team could not care any more than they do for their residents and the families/relatives. I saw first-hand the daily challenges
and demands they face, they are all professional and capable and put their residents' needs first at all times.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Siobhan, for letting us know how we are doing at Burlington Court Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from Paula C (Relative of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since coming to live at Burlington our uncle has gained weight, is bright and chatty and seems very happy. The staff have done a truly amazing job and we cannot thank them enough. They have shown genuine care for someone who has been quite stubborn and trying to remain independent at home. He really
is having a great time now with plenty of company in a nice cosy environment. Thank you so much.
Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Paula, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Burlington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.557 for Burlington Court Care Home is calculated as follows: ( (203 Excellents x 5) + (65 Goods x 4) + (7 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 287 Ratings = 4.557
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burlington Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 28 Aug 2025

No Current Bed / Place Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Lorraine

Lorraine Foster

Job Title: Home Manager Joined: 2008

Lorraine has been a qualified nurse for 30 years and has been with Burlington Court since 2008, bringing a wealth of experience and dedication to the position.


In her free time, Lorraine enjoys reading, going to the cinema (she is a huge Lord of the Rings fan!), dining out, spending time with family, and travelling abroad to explore new places. A personal achievement she cherishes is becoming a dog lover; despite initially not wanting a dog, she now enjoys dog-sitting for her son's pet and loves every moment of it.


What Lorraine enjoys most about her role is the friendly, home-like environment at Burlington Court. She loves meeting new people and learning about their histories, as everyone has a unique story to share. For those considering a career in care, Lorraine acknowledges that while it can be challenging and difficult at times, it is also one of the most rewarding jobs you will ever do.


If you’d like to learn more about Burlington Court Care Home, please feel free to get in touch. Lorraine looks forward to welcoming you and sharing what makes their home special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burlington Court Care Home to verify any information. View our terms and conditions. Burlington Court Care Home has an Enhanced Service - more info.