Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee DD5 1NW
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9.9 107 Reviews
  • Balcarres Care Home, Dundee
Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.

The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Balcarres likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Balcarres, residents are encouraged to take an active role in the Broughty Ferry community.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to offer the highest quality support to every resident and their loved ones. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Balcarres.
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Care Provided by Balcarres Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1391
  • Self-Funded Residential Dementia Care: from £1391
  • RESPITE Self-Funded Residential Care: from £1530
  • RESPITE Self-Funded Residential Dementia Care: from £1530

These prices are only a guideline, please contact Balcarres Care Home to find out the exact price for your requirements.

Contact Balcarres Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Contact Balcarres Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mimi Popa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 63+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (24)

Balcarres Care Home Reviews (107)

9.9

Balcarres Care Home has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years.
Over all time Balcarres Care Home has 107 reviews.

Overall Experience
  • 103
  • 4
  • 0
  • 0
  • 0
Date Published
  • 107
  • 12
  • 16
  • 39
  • 68
Reviewer Connection to Balcarres Care Home
  • 23
  • 20
  • 14
  • 10
  • 8
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 101-107
Review from Paul B (Friend of Resident) published on 27 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home, bright and colourful surroundings, beautifully kept gardens, staff very attentive and nothing too much trouble. We are always made to feel very welcome by all staff at any time day and night.


The management made the transition to the home very easy and comfortable ...seeing to all

needs, very reassuring.
Two staff in particular, made the stay enjoyable with their patience and understanding.


Highly recommend ??????????

Reply from Lydia Waller, Customer Service Administrator at Balcarres Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Doris M (Wife of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and friendly staff.
Lots of activities and days out. Spotless dining room. Good food.
Reply from Jayne Duck, Customer Service Administrator at Balcarres Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Review from June E (Relative of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to view with regards to a family member taking residence. Very impressed with staff and establishment. Lovely care home in all aspects. Staff are very informative and welcoming. Second to none. Rooms great size and comfortable. Security good. Menu great choice. Very clean.
Reply from Rose Pickering, Customer Service Administrator at Balcarres Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Ann K (Sister of Resident) published on 30 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our resident is very well cared for and since her hip operations has been encouraged by staff with her walking. There have been no problems with her recovery. She is always happy when we visit her and seems to fit in well with everyone and the staff all like her.
Reply from Rose Pickering, Customer Service Administrator at Balcarres Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Estelle F (Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well polished and I walk every day in the beautiful grounds. The staff give me anything I want, especially the boss lady.
Reply from Rose Pickering, Customer Service Administrator at Balcarres Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce L (Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You get the feeling of laughter when you come into the home. Lovely staff.
Reply from Rose Pickering, Customer Service Administrator at Balcarres Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary S (Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the manager. Gorgeous beautiful home. Staff could not be better.
Reply from Rose Pickering, Customer Service Administrator at Balcarres Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Balcarres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Balcarres Care Home is calculated as follows: ( (431 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 466 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Balcarres Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 11 Dec 2023
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Excellent (6)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Balcarres Care Home to verify any information. View our terms and conditions. Balcarres Care Home has an Enhanced Service - more info.