Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee DD5 1NW
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9.9 107 Reviews
  • Balcarres Care Home, Dundee
Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.

The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Balcarres likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Balcarres, residents are encouraged to take an active role in the Broughty Ferry community.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to offer the highest quality support to every resident and their loved ones. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Balcarres.
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Care Provided by Balcarres Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1391
  • Self-Funded Residential Dementia Care: from £1391
  • RESPITE Self-Funded Residential Care: from £1530
  • RESPITE Self-Funded Residential Dementia Care: from £1530

These prices are only a guideline, please contact Balcarres Care Home to find out the exact price for your requirements.

Contact Balcarres Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Contact Balcarres Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mimi Popa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 63+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (24)

Balcarres Care Home Reviews (107)

9.9

Balcarres Care Home has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years.
Over all time Balcarres Care Home has 107 reviews.

Overall Experience
  • 103
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Date Published
  • 107
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  • 39
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Reviewer Connection to Balcarres Care Home
  • 23
  • 20
  • 14
  • 10
  • 8
  • 4
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  • 1
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Total of 107, showing 1-20
Review from C S (Friend of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend of many years moved into balcarres which has been an amazing experience for her, she only has great things to share about balcarres, when visiting the staff are all so lovely and always make me feel welcome, offering tea and delicious cakes. My friend has been going on outings which she said
she really enjoys.
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Review from David C (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been in Balcarres since January 2023.
They are very well looked after by all the staff members.
The staff are very understanding to both my parents who have dementia.
We are kept fully informed of any issues my parents have by the staff in a timely manner.
All in all, Balcarres
is an excellent care home for my mum and dad.
Thank you.
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Review from Mj Y (Granddaughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful to the staff at Balcarres Care Home for the care and kindness they show my gran on a daily basis. She is treated with dignity, warmth, and genuine compassion, which gives our family great peace of mind.
The home is welcoming, clean, and feels like a true home rather than an
institution. I would highly recommend Balcarres to anyone looking for a caring and supportive environment for their loved one.
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Review from L L (Great-Niece of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family's experience with Balcarres has been nothing but positive. From day one, it felt like a true home, not just a care facility. The team treat residents with kindness, dignity, and respect, and always take time to communicate openly with families. The atmosphere is warm and welcoming, the home
is clean and comfortable, and activities are thoughtfully planned. Most importantly, my loved one is happy, safe, and well cared for. I would wholeheartedly recommend Balcarres to other families.
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Review from A S (Granddaughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly cannot say enough good things about Balcarres. From day one the staff have been absolutely amazing with my gran. They care for her with such kindness, patience, and respect, and it is so clear that they genuinely love what they do.
The staff bring real warmth and humour into her days, alongside
their care duties. They are always happy to have a laugh with her, which means the world to us as a family.
I am also kept well informed about how she is doing, and the staff are so compassionate and professional in their approach when talking about sensitive topics, which is appreciated.
Knowing my gran is safe, comfortable, and surrounded by people who treat her like family gives me complete peace of mind. I am so grateful to every single member of staff at Balcarres for the compassion, dedication, and positivity they show every day. I couldn't recommend Balcarres highly enough.
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Review from J G (Power of Attorney of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Balcarres over many years now and am always impressed with the care and support they provide not only to their residents but to the people connected to their residents. From ensuring as smooth a transition into care as possible to tailoring activities to the personal needs and interests
of their residents.
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Review from R G (Son of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been at Balcarres for 4 years. We wouldn't want her anywhere else. We are continually impressed with the level of care and attention, and proactive interaction. All of the staff go above and beyond - care staff, janitorial staff, kitchen staff Totally brilliant.
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Review from Kelly B (Granddaughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our grandmother was in Balcarres for nearly 3 years & recieved the upmost care & respect. Staff were considerate to her needs & personality. When she felt upset or emotional staff were very supportive. All staff took time to get to know her & her family. When needs change staff were quick to rectify
for us & always updated us. We were very happy with the care, staff, facilities & her room was always spotless all staff treat residents as their own family.
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Review from Angus G (Son of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facility is fantastic. The staff are excellent. The care of my mother is as if it was their own parents. The food for excellent along with facilities. Always very quick to let us know how mum is. Nothing even slightly negative on the home. 10 out of 10.
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Review from L L (Grandson of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran moved into Balcarres which has been the best decision, she is so much happier and has made friends that has been a positive impact on her welling. The manager has been a great support to my family throughout the transition. The staff are all so kind and caring. The home has a warm friendly feeling
and always welcoming.
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Review from A K (Son of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Irene, is relaxed and stimulated with the care and activities provided by Balcarres home.
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Review from A M (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has recently moved into Balcarres Care Home. We have been extremely impressed by the care and kindness of the staff during the move and settling in period. The quality of care and support provided is everything we as a family could wish for. She is thriving in the environment and happy in
her new home.
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Review from K S (Son-in-law of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first walking into the establishment the atmosphere is second to none, warm friendly & welcoming, staff are always around and always happy to help with a smile, lovely grounds well maintained & a nice clean environment, always lots going on my relative has had a wonderful experience. I would highly
recomend Balcarres as a top place to live.
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Review from Ann P (Sister of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy at Balcarres and the care he receives is excellent.
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Review from T B (Nephew of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, great staff, clean surroundings, beautiful garden.
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Review from G H (Son of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care shown at end of life exemplary.
Compassion towards family made a very difficult time easier.
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Review from I F (Relative of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be more pleased with the care that my family member has received since arrived at Balcarres Care Home.
Everything that you see reported in these reviews and elsewhere is true. Our family member is thriving and it is like they are on a permanent vacation now.
A brilliant experience for
all involved that only appears to be getting better with time.
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Review from Maureen M (Sister of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister who had dementia was resident for the past 5 years. She was well cared for by a caring team. Staff and management were always supportive and approachable. She had a good care plan in place. Lovely, clean environment and loved the food.
The summer months were something that family and residents
looked forward to, sitting outside under the umbrellas. Plenty of entertainment, dancing, music, keep fit.
We were not only supported as a family throughout my sister's time in the home, but when it came to her end of life care, it was exceptional, peaceful and respectful, well looked after to the very end.
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Review from Gina B (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only spent a short time as a resident in Balcarres Care Home, Dundee. My mother finds the home and all the staff to be extremely kind and helpful, even though she has dementia, she feels secure in Balcarres, it's as if she is living in her own home.
Her room and bathroom are cleaned daily
to a high standard, the common room and dining area are also kept to a high standard. The food is extremely nice and plenty to select from.
I always look back to the beautiful main building and gardens on my way out, after visiting my mother, happy in the knowledge that she's well cared for. It puts my mind at rest until my next visit. However, should there be any problems with my mother health or care, I am fully confident the manageress or staff member would contact me without delay.
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Review from John M (Brother of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident for a couple of years now. She has early onset dementia.
In my professional life, I had cause to visit many care homes and my other sister is employed in a senior capacity in the care sector.
We made an informed choice to place our beloved sister in Balcarres Care Home-we
have never regretted it.
Dementia is an extremely challenging disease.
I cannot speak highly enough of the management and staff who care professionally, but more importantly, lovingly with our sister.
The home has an open-door policy for visitors and I visit at least once a week and have never witnessed anything untoward.
If you choose Balcarres for your loved one it is quite simply the best choice you can make.
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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Balcarres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Balcarres Care Home is calculated as follows: ( (431 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 466 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Balcarres Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 11 Dec 2023
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Excellent (6)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Balcarres Care Home

What types of Care is Balcarres Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Balcarres Care Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Balcarres Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Balcarres Care Home to the centre of Dundee?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Balcarres Care Home to verify any information. View our terms and conditions. Balcarres Care Home has an Enhanced Service - more info.