Balcarres Care Home

We were not only supported as a family throughout my sister's time in the home, but when it came to her end of life care, it was exceptional, peaceful and respectful, well looked after to the very end.

I always look back to the beautiful main building and gardens on my way out, after visiting my mother, happy in the knowledge that she's well cared for. It puts my mind at rest until my next visit. However, should there be any problems with my mother health or care, I am fully confident the manageress or staff member would contact me without delay.

If you choose Balcarres for your loved one it is quite simply the best choice you can make.

Myself and my brothers cannot praise Balcarres Care Home highly enough. Our lovely mum moved in here about three months ago and has had a revival since going there. Mum has mild dementia and was no longer coping on her own. Since going into Balcarres, she is receiving truly excellent care, both emotionally and physically. The manager is excellent at keeping us informed of how Mum is and at making sure staff meet very high standards. The food, grounds and activities are also superb and we have loved seeing photos and videos of our mum up and dancing (with some support). A wee gem of a place.

All staff are friendly and welcoming and know residents well. There are various activities available for residents who wish to participate, from craft work to listening and dancing to singers. It is lovely to see residents so happy and joining in. The home is beautifully decorated for Christmas, as it is when there is any special occasion.

My mother was in Balcarres Care Home for over 6 years and in all that time I can honestly say, the staff and the manager done all they could for my mother. My mother was living with dementia and unaware of her environment but the staff made this process easy and made my mother feel at home and the care was excellent. From the bottom of my heart, I was overwhelmed with the care provided and would recommend this home to anyone.

Many thanks to all the staff at Balcarres

and professionally.

I have been a neighbour opposite the care home for three decades. Balcarres Care Home has always been number one in Dundee and still is. It has progressed to be the number one in the UK. I am pleased to observe the recent changes will only maintain the excellent standard and wherever possible, be improved. As a service user, my life would be impossible without the kindness from all the staff.

The new manageress is certainly making her mark and noticeable changes are improving the high standards already set here. The manager is approachable and takes into account individual requirements of our mother. The staff are friendly and helpful and try to involve the service users in activities. This is a really good facility.

Great communication with myself to keep me informed as I don't live locally. My mum is very settled.

Very happy with my father's experience. Lovely facility and fantastic staff!

Balcarres Care Home is an amazing care home, I'm so glad to have found it. Both my parents are residents with complex needs. The staff are very friendly, kind and caring and they are very well looked after. The staff could not be more helpful and I can go anytime I want to and take my dog. I feel very included as they keep me up to date all the time. The residents are all very well looked after and the food there is amazing. There are lots of activities and trips. They all get beautiful birthday cakes and when it was my parents' diamond anniversary they were treated like royalty. Thank you to all the staff.

Very happy with care provided to my mother since her admission, December 2023. Home is warm and comfy for residents and visitors are welcomed and looked after.

The overall care for both is excellent, all aspects of their life are covered and I believe my parents are happy at Balcarres, albeit clouded by dementia.

Could do with more activities/stimulation, especially over the weekend and Mondays. There's a big change in everyone on Tuesday and Wednesday. Also, do staff need to sit and fill in reports during the quiet periods as they are not paying enough attention to residents? Would also appreciate more personal care for Mum's appearance, teeth brushed, face washed, clean clothes etc. Gives her dignity.

Staff are delightful, very approachable and willing to assist/help.

My mother is living at Balcarres Care Home and I couldn't be more happy with the service she receives. Highly recommend this home, Balcarres.

Management is doing a great job running the home.

Excellent all round.