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Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee, Angus DD5 1NW
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Balcarres Care Home, Dundee
Balcarres Care Home, Dundee
Balcarres Care Home, Dundee

Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.

The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to...  

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Care Provided by Balcarres Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,391From £1,530
Residential Dementia CareFrom £1,391From £1,530

Contact Balcarres Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Mimi Popa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 63+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (24)

Balcarres Care Home Reviews (110)

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10

Balcarres Care Home has a Review Score of 10 (9.971) out of 10, based on 32 reviews in the last 2 years. Over all time Balcarres Care Home has 110 reviews.

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Showing 110 reviews matching selected criteria
Review from Maureen M (Sister of Resident) published on 14 February 2025 Submitted via Website
Overall Experience
My sister who had dementia was resident for the past 5 years. She was well cared for by a caring team. Staff and management were always supportive and approachable. She had a good care plan in place. Lovely, clean environment and loved the food.
The summer months were something that family and residents looked forward to, sitting outside under the umbrellas. Plenty of entertainment, dancing, music, keep fit.

We were not only supported as a family throughout my sister's time in the home, but when it came to her end of life care, it was exceptional, peaceful and respectful, well looked after to the very end.

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Review from Gina B (Daughter of Resident) published on 3 February 2025 Submitted via Website
Overall Experience
My mother has only spent a short time as a resident in Balcarres Care Home, Dundee. My mother finds the home and all the staff to be extremely kind and helpful, even though she has dementia, she feels secure in Balcarres, it's as if she is living in her own home.
Her room and bathroom are cleaned daily to a high standard, the common room and dining area are also kept to a high standard. The food is extremely nice and plenty to select from.

I always look back to the beautiful main building and gardens on my way out, after visiting my mother, happy in the knowledge that she's well cared for. It puts my mind at rest until my next visit. However, should there be any problems with my mother health or care, I am fully confident the manageress or staff member would contact me without delay.

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Review from John M (Brother of Resident) published on 30 January 2025 Submitted via Website
Overall Experience
My sister has been a resident for a couple of years now. She has early onset dementia.
In my professional life, I had cause to visit many care homes and my other sister is employed in a senior capacity in the care sector.
We made an informed choice to place our beloved sister in Balcarres Care Home-we have never regretted it.
Dementia is an extremely challenging disease.
I cannot speak highly enough of the management and staff who care professionally, but more importantly, lovingly with our sister.
The home has an open-door policy for visitors and I visit at least once a week and have never witnessed anything untoward.

If you choose Balcarres for your loved one it is quite simply the best choice you can make.

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Review from Sue G (Daughter of Resident) published on 13 January 2025 Submitted via Website
Overall Experience

Myself and my brothers cannot praise Balcarres Care Home highly enough. Our lovely mum moved in here about three months ago and has had a revival since going there. Mum has mild dementia and was no longer coping on her own. Since going into Balcarres, she is receiving truly excellent care, both emotionally and physically. The manager is excellent at keeping us informed of how Mum is and at making sure staff meet very high standards. The food, grounds and activities are also superb and we have loved seeing photos and videos of our mum up and dancing (with some support). A wee gem of a place.

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Review from Aileen Z (Daughter of Resident) published on 18 December 2024 Submitted via Website
Overall Experience

All staff are friendly and welcoming and know residents well. There are various activities available for residents who wish to participate, from craft work to listening and dancing to singers. It is lovely to see residents so happy and joining in. The home is beautifully decorated for Christmas, as it is when there is any special occasion.

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Review from Neil D (Son of Resident) published on 22 November 2024 Submitted via Website
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My mother was in Balcarres Care Home for over 6 years and in all that time I can honestly say, the staff and the manager done all they could for my mother. My mother was living with dementia and unaware of her environment but the staff made this process easy and made my mother feel at home and the care was excellent. From the bottom of my heart, I was overwhelmed with the care provided and would recommend this home to anyone.

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Review from Neil F (Son of Resident) published on 14 November 2024 Submitted via Website
Overall Experience
Balcarres Care Home has made the transition for my mum really easy, it has been a very positive experience for all the family. The care for residents is fantastic, there is an open door policy and you are welcome to visit any time - the management team and care home staff are welcoming this makes it a warm comforting environment for residents and visitors.
Cleanliness is also very good, we love the buildings and the grounds, the programme of activities and outings looks very well organised.

Many thanks to all the staff at Balcarres

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Review from A S (Daughter of Resident) published on 23 October 2024 Submitted via Postal Card
Overall Experience
Balcarres Care Home is a lovely home, my mum is very happy there. She has a lovely room, always kept clean and tidy. The staff are excellent. Always willing to help and quick to contact me if there are any issues with Mum. Dealt with quickly

and professionally.

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Review from Graham S (Day Care Service User) published on 18 October 2024 Submitted via Postal Card
Overall Experience

I have been a neighbour opposite the care home for three decades. Balcarres Care Home has always been number one in Dundee and still is. It has progressed to be the number one in the UK. I am pleased to observe the recent changes will only maintain the excellent standard and wherever possible, be improved. As a service user, my life would be impossible without the kindness from all the staff.

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Review from Chris M (Son-in-law of Resident) published on 17 October 2024 Submitted via Website
Overall Experience

The new manageress is certainly making her mark and noticeable changes are improving the high standards already set here. The manager is approachable and takes into account individual requirements of our mother. The staff are friendly and helpful and try to involve the service users in activities. This is a really good facility.

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Review from Alison G (Daughter of Resident) published on 16 October 2024 Submitted via Website
Overall Experience
Can't praise all the staff at Balcarres Care Home enough for the care and compassion they give my mum and our family. It is always spotlessly clean. My mum is always dressed as she would like and some staff even go the extra mile to ensure she has her lipstick on.

Great communication with myself to keep me informed as I don't live locally. My mum is very settled.

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Review from David G (Son of Resident) published on 16 September 2024 Submitted via Postal Card
Overall Experience

Very happy with my father's experience. Lovely facility and fantastic staff!

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Review from Diane P (Daughter of Resident) published on 20 August 2024 Submitted via Website
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Balcarres Care Home is an amazing care home, I'm so glad to have found it. Both my parents are residents with complex needs. The staff are very friendly, kind and caring and they are very well looked after. The staff could not be more helpful and I can go anytime I want to and take my dog. I feel very included as they keep me up to date all the time. The residents are all very well looked after and the food there is amazing. There are lots of activities and trips. They all get beautiful birthday cakes and when it was my parents' diamond anniversary they were treated like royalty. Thank you to all the staff.

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Review from Lynne E (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card
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Very happy with care provided to my mother since her admission, December 2023. Home is warm and comfy for residents and visitors are welcomed and looked after.

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Review from H S (Son of Resident) published on 9 July 2024 Submitted via Postal Card
Overall Experience
Both my parents stay at Balcarres Care Home, my father for two years and my mother for one year.

The overall care for both is excellent, all aspects of their life are covered and I believe my parents are happy at Balcarres, albeit clouded by dementia.

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Review from H J (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card
Overall Experience
Beautiful care home and lovely grounds and well looked after. Fabulous meals and staff are excellent.

Could do with more activities/stimulation, especially over the weekend and Mondays. There's a big change in everyone on Tuesday and Wednesday. Also, do staff need to sit and fill in reports during the quiet periods as they are not paying enough attention to residents? Would also appreciate more personal care for Mum's appearance, teeth brushed, face washed, clean clothes etc. Gives her dignity.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Balcarres Care Home

Thank you for taking the time to leave us your valuable feedback. I am very sorry to hear that you have some concerns in relation to personal care and activities. The new home manager who is currently going through her induction process will be in touch with you directly to discuss your concerns in more detail.

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Review from J S (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card
Overall Experience
More attention to personal care, which could be improved, showering, baths and clothing.
More activities and interaction needed over the weekend.

Staff are delightful, very approachable and willing to assist/help.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Balcarres Care Home

Thank you for taking the time to leave us your valuable feedback, it is great to hear that you find the staff welcoming and approachable. I am very sorry to hear that you have some concerns in relation to personal care and activities. The new Home Manager who is currently going through her induction process will be in touch with you directly to discuss your concerns in more detail.

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Review from N D (Son of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience

My mother is living at Balcarres Care Home and I couldn't be more happy with the service she receives. Highly recommend this home, Balcarres.

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Review from K D (Daughter-in-law of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience
My mother-in-law is in Balcarres Care Home and the staff go above and beyond for my mother-in-law.
Nothing is too much trouble for the staff.

Management is doing a great job running the home.

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Review from R Z (Son of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience
Managed and staffed by carers with best interests of all residents as a priority.

Excellent all round.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 29 January 2026
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our staff team?
    Very Good

    (5)

  • How good is our setting?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (12) & Events (0)

News
  • 19 Sep 2025

    HC-One Scotland’s Balcarres Care Home, in Brought Ferry, Dundee, is proud to celebrate the heartwarming friendship of two remarkable residents, Jemima (Mina) Kearnan and Aileen Gibbs, whose bond has become...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Balcarres Care Home.

Awards / Recognitions (17)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: Balcarres Care Home
  • 28 Feb 2023Recipient: HC-One

Accreditations

There are no accreditations posted yet for Balcarres Care Home.

Meet the Team (0)

There are no Team Members posted yet.

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