






Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.
The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to...
Care Provided by Balcarres Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Balcarres Care Home for full pricing details and T&Cs.
Contact Balcarres Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Mimi Popa (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 63+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (24)
Balcarres Care Home Reviews (110)
Balcarres Care Home has a Review Score of 10 (9.971) out of 10, based on 32 reviews in the last 2 years.
Over all time Balcarres Care Home has 110 reviews.
The summer months were something that family and residents looked forward to, sitting outside under the umbrellas. Plenty of entertainment, dancing, music, keep fit.
We were not only supported as a family throughout my sister's time in the home, but when it came to her end of life care, it was exceptional, peaceful and respectful, well looked after to the very end.
Her room and bathroom are cleaned daily to a high standard, the common room and dining area are also kept to a high standard. The food is extremely nice and plenty to select from.
I always look back to the beautiful main building and gardens on my way out, after visiting my mother, happy in the knowledge that she's well cared for. It puts my mind at rest until my next visit. However, should there be any problems with my mother health or care, I am fully confident the manageress or staff member would contact me without delay.
In my professional life, I had cause to visit many care homes and my other sister is employed in a senior capacity in the care sector.
We made an informed choice to place our beloved sister in Balcarres Care Home-we have never regretted it.
Dementia is an extremely challenging disease.
I cannot speak highly enough of the management and staff who care professionally, but more importantly, lovingly with our sister.
The home has an open-door policy for visitors and I visit at least once a week and have never witnessed anything untoward.
If you choose Balcarres for your loved one it is quite simply the best choice you can make.
Myself and my brothers cannot praise Balcarres Care Home highly enough. Our lovely mum moved in here about three months ago and has had a revival since going there. Mum has mild dementia and was no longer coping on her own. Since going into Balcarres, she is receiving truly excellent care, both emotionally and physically. The manager is excellent at keeping us informed of how Mum is and at making sure staff meet very high standards. The food, grounds and activities are also superb and we have loved seeing photos and videos of our mum up and dancing (with some support). A wee gem of a place.
All staff are friendly and welcoming and know residents well. There are various activities available for residents who wish to participate, from craft work to listening and dancing to singers. It is lovely to see residents so happy and joining in. The home is beautifully decorated for Christmas, as it is when there is any special occasion.
My mother was in Balcarres Care Home for over 6 years and in all that time I can honestly say, the staff and the manager done all they could for my mother. My mother was living with dementia and unaware of her environment but the staff made this process easy and made my mother feel at home and the care was excellent. From the bottom of my heart, I was overwhelmed with the care provided and would recommend this home to anyone.
Cleanliness is also very good, we love the buildings and the grounds, the programme of activities and outings looks very well organised.
Many thanks to all the staff at Balcarres
and professionally.
I have been a neighbour opposite the care home for three decades. Balcarres Care Home has always been number one in Dundee and still is. It has progressed to be the number one in the UK. I am pleased to observe the recent changes will only maintain the excellent standard and wherever possible, be improved. As a service user, my life would be impossible without the kindness from all the staff.
The new manageress is certainly making her mark and noticeable changes are improving the high standards already set here. The manager is approachable and takes into account individual requirements of our mother. The staff are friendly and helpful and try to involve the service users in activities. This is a really good facility.
Great communication with myself to keep me informed as I don't live locally. My mum is very settled.
Very happy with my father's experience. Lovely facility and fantastic staff!
Balcarres Care Home is an amazing care home, I'm so glad to have found it. Both my parents are residents with complex needs. The staff are very friendly, kind and caring and they are very well looked after. The staff could not be more helpful and I can go anytime I want to and take my dog. I feel very included as they keep me up to date all the time. The residents are all very well looked after and the food there is amazing. There are lots of activities and trips. They all get beautiful birthday cakes and when it was my parents' diamond anniversary they were treated like royalty. Thank you to all the staff.
Very happy with care provided to my mother since her admission, December 2023. Home is warm and comfy for residents and visitors are welcomed and looked after.
The overall care for both is excellent, all aspects of their life are covered and I believe my parents are happy at Balcarres, albeit clouded by dementia.
Could do with more activities/stimulation, especially over the weekend and Mondays. There's a big change in everyone on Tuesday and Wednesday. Also, do staff need to sit and fill in reports during the quiet periods as they are not paying enough attention to residents? Would also appreciate more personal care for Mum's appearance, teeth brushed, face washed, clean clothes etc. Gives her dignity.
Thank you for taking the time to leave us your valuable feedback. I am very sorry to hear that you have some concerns in relation to personal care and activities. The new home manager who is currently going through her induction process will be in touch with you directly to discuss your concerns in more detail.
More activities and interaction needed over the weekend.
Staff are delightful, very approachable and willing to assist/help.
Thank you for taking the time to leave us your valuable feedback, it is great to hear that you find the staff welcoming and approachable. I am very sorry to hear that you have some concerns in relation to personal care and activities. The new Home Manager who is currently going through her induction process will be in touch with you directly to discuss your concerns in more detail.
My mother is living at Balcarres Care Home and I couldn't be more happy with the service she receives. Highly recommend this home, Balcarres.
Nothing is too much trouble for the staff.
Management is doing a great job running the home.
Excellent all round.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 29 January 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Very Good
(5)
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 19 Sep 2025
HC-One Scotland’s Balcarres Care Home, in Brought Ferry, Dundee, is proud to celebrate the heartwarming friendship of two remarkable residents, Jemima (Mina) Kearnan and Aileen Gibbs, whose bond has become...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Balcarres Care Home.
Awards / Recognitions (17)
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: Balcarres Care Home
- 28 Feb 2023Recipient: HC-One
Accreditations
There are no accreditations posted yet for Balcarres Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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