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Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee, Angus DD5 1NW
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Balcarres Care Home, Dundee
Balcarres Care Home, Dundee
Balcarres Care Home, Dundee

Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.

The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to...  

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Care Provided by Balcarres Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,391From £1,530
Residential Dementia CareFrom £1,391From £1,530

Contact Balcarres Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Mimi Popa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 63+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (24)

Balcarres Care Home Reviews (110)

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10

Balcarres Care Home has a Review Score of 10 (9.971) out of 10, based on 32 reviews in the last 2 years. Over all time Balcarres Care Home has 110 reviews.

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Showing 110 reviews matching selected criteria
Review from Annette R (Friend of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience
We visited our friend and were overwhelmed by the care and kindness shown to her.
The 'village' in the garden is an absolutely brilliant idea.
The residents are looked after to an absolutely top class standard.
Balcarres Care Home is a lovely place, and it's so comforting to know your loved one is being looked after here.

Thank you all very much.

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Review from Pam P (Daughter of Resident) published on 9 October 2018 Submitted via Postal Card
Overall Experience
My mother chose to go and live in Balcarres Care Home in January 2014, aged 96. She has nothing but praise for the home and I feel the same. The staff are unfailingly caring and polite and exude kindness from the management and catering right through. Mum is now 101. Despite several health scares, she keeps pulling through, thanks I'm sure to the excellent care. Nothing is too much trouble. I phone from London every day and if mum doesn't answer the nurses take their phone to her for me to speak.

Very reassuring.

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Review from Douglas P (Son-in-law of Resident) published on 5 October 2018 Submitted via Postal Card
Overall Experience

Totally impressed by the loving care demonstrated by the staff for whom nothing appears too much. The staff display wonderful patience and take a close, sincere interest in the residents. My mother-in-law has been so well treated and this is a comfort for relations who live far away.

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Review from N R (Power of Attorney of Resident) published on 4 September 2018 Submitted via Postal Card
Overall Experience

I have been a visitor at Balcarres Care Home for many years. The conditions at the home are all as you would want for yourself or a relative/friend. The manageress and her staff take great pride in assuring that the residents are well cared for in pleasant and fresh surroundings. They provide a plethora of activities for their wards.

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Review from Aileen G (Wife of Resident) published on 22 June 2018 Submitted via Postal Card
Overall Experience
Very happy with all aspects of this care home. My husband is very well cared for and has become at home here.

Staff are always so welcoming and friendly towards residents and visitors alike. My husband now has complex needs and the staff are so good with him and attend to him so well.

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Review from Marlyn S (Resident / Service User) published on 31 May 2018 Submitted via Postal Card
Overall Experience
I like the staff and the food.

I also like to spend a lot of time with the office staff.

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Review from Fiona (Granddaughter of Resident) published on 29 January 2018 Submitted via Website
Overall Experience

The care in Balcarres is second to none. The team work with families to ensure the best dementia care for my granny. The activities on offer are excellent and the home is remarkably clean. I would highly recommend Balcarres to anyone looking for care for the elderly

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Review from Karen C (Great-granddaughter of Resident) published on 29 January 2018 Submitted via Website
Overall Experience

Such a bright and welcoming home, with very experienced staff who provied excellent personal care to grest granny.

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Review from Steven (Grandson of Resident) published on 28 January 2018 Submitted via Website
Overall Experience

The care in this home is exceptional I can sleep at night knowing my gran is in good hands and well looked after. All her needs are catered for on a daily basis.

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Review from Craig S (Son of Resident) published on 28 January 2018 Submitted via Website
Overall Experience

My dad was a resident at the home but sadly passed away. The quality of the care he received throughout his time was out of this world the care he received up until the end of his life was incredible. The support the family received both from the management and care team was amazing we could not thank the home enough. I would highly recommend the home to anyone. The food also great.

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Review from C M (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card
Overall Experience

Balcarres Care Home; it is my mother's home. She is surrounded and supported by staff who care for her and meet her needs. The staff form lasting, nurturing relationships with the residents. This level of care allows the rest of our family to be free of anxiety about my mother. She is safe, secure and so well looked after, she is encouraged in so many ways to be independent and at home. We as a family are always welcome.

Reply from Jayne Duck, Customer services administrator at Balcarres Care Home

Thank you for your lovely review. It is so nice to hear that you and your mum look upon Balcarres as her home, it is the little things that make it home from home.

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Review from Yvonne L (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card
Overall Experience

The staff and management team are outstanding. Very helpful and treat my Mum like a friend - they are dedicated to taking care of each resident - could not ask for a better place for Mum.

Reply from Jayne Duck, Customer Services Administrator at Balcarres Care Home

Thank you for your review. It is great to know that your Mum is treated like a friend as this helps to have a family atmosphere in the home and hopefully gives you peace of mind as well.

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Review from Carina M (Friend of Resident) published on 4 April 2017 Submitted via Postal Card
Overall Experience
I have been visiting the home every Sunday since Christmas 2016. I find the staff friendly, helpful and welcoming. My son has Autism and he was Santa on Christmas Day. The manager was very supportive of him doing this and the resident's loved it. Staff say "hi" to him every Sunday and make him feel happy to be in the home.

I went to a resident/family meeting in March and was delighted to hear all that is happening. My friend, who lives in the home was also in attendance and encouraged to speak at the meeting. The home has a lovely family feel to it. Lovely home.

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Review from Linda A (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card
Overall Experience

I find the staff to be extremely friendly, knowledgeable, caring and helpful. They all do 100% for their residents. The home is extremely clean. The cooks do a great job as the food is delicious with plenty of choices. The gardens are amazing, lovely for the residents and their families to sit out, the shops in the garden are an excellent idea allowing residents to "go to the shops" activities are really good, cooking, baking, crafts, singing etc. I feel so lucky that my mother lives here, she is really well cared for which puts my mind at ease.

Reply from Jamie Barrett, National Development Manager at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Johan M (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience

Balcarres Care Home is a warm, friendly home from home, not only for the residents but also for friends and family. The care, compassion and love my mum received from all members of staff was second to none. Nothing was too much trouble and the staff know residents and family and friends very well and made us extremely welcome. The manager and staff are excellent and a dedicated team. I am so very glad my mum was there.

Reply from Jamie, National Development Manager at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from I B (Resident / Service User) published on 27 March 2017 Submitted via Postal Card
Overall Experience
I am comfortably residing in an en-suite room with a pleasant outlook.
The food is excellent and varied.
The staff are very caring and professional and my medical needs are met without complaint.
The outings and entertainment provided are varied and most enjoyable.

My husband is welcomed to join me in an evening meal at weekends.

Reply from Jamie, National Development Manager at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from John W (Son of Resident) published on 19 March 2017 Submitted via Postal Card
Overall Experience

Having travelled from South Africa to see my parents I was extremely happy to see the level of care and commitment by both staff and management at Balcarres. I know and have confidence that on returning to South Africa my mother will continue to get a high level of both professional and personal care from the staff of Balcarres at all times.

Reply from Emily Wilson, Customer Service Administator at Balcarres Care Home

Thank you so much for sharing your lovely feedback. I am so pleased that you are happy with the care your Mother is receiving. I will pass on your kind winds to the home manager. Best wishes, The Bupa Customer Care Team.

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Review from Maureen W (Daughter-in-law of Resident) published on 19 March 2017 Submitted via Postal Card
Overall Experience

Balcarres is a wonderful place, we were treated like the residents from the moment we visited, we were told to help ourselves to tea, coffee and biscuits or if it was time for the residents to have tea we were always included and with any activities that were going on as well. We were also invited for a meal as well. Nothing was too much for the staff and they always were calm when confronted with different situations that occur sometimes with the residents. The rooms were lovely, spacious and bright and clean. We enjoyed going every day and got to know quite a few of the residents. Would be very happy to go there myself.

Reply from Emily Wilson, Customer Service Administrator at Balcarres Care Home

Thank you so much for such lovely feedback. I am so pleased that you are happy with the home, environment and the staff. I will pass on your kind words to the home manager. Thank you again, The Bupa Customer Care Team.

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Review from J B (Daughter of Resident) published on 12 January 2017 Submitted via Postal Card
Overall Experience

Comfortable home from home with excellent care. Efficient and kindly management, nursing staff and assistants.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J M (Resident / Service User) published on 12 January 2017 Submitted via Postal Card
Overall Experience

Better than the last place.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 29 January 2026
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our staff team?
    Very Good

    (5)

  • How good is our setting?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (12) & Events (0)

News
  • 19 Sep 2025

    HC-One Scotland’s Balcarres Care Home, in Brought Ferry, Dundee, is proud to celebrate the heartwarming friendship of two remarkable residents, Jemima (Mina) Kearnan and Aileen Gibbs, whose bond has become...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Balcarres Care Home.

Awards / Recognitions (17)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: Balcarres Care Home
  • 28 Feb 2023Recipient: HC-One

Accreditations

There are no accreditations posted yet for Balcarres Care Home.

Meet the Team (0)

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