Glenalina Lodge Care Centre is a highly respected and homely residential care centre situated in West Belfast.
The home, managed by Care Circle Group, has built a reputation of providing excellent residential care within a modern and homely environment.
The comprehensive range of activities and therapies encourage people to live life to the full.
The home is staffed by a highly trained team of carers, led by an excellent management team who ensure that residents' needs come first.
It is a lovely home with a friendly and welcoming atmosphere. Glenalina Lodge Care Centre offers respite accommodation as well as permanent residential beds for both over and under 65 categories.
Person in charge: Peter Bradley (Manager)
Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alcohol Dependence (past or present) • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 47
Rooms with ensuite WC: 47
Weekly Charges Guide: Personal Care Single £460 – £525 (These prices are only a guideline, please contact Glenalina Lodge to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest The Regulation and Quality Improvement Authority* Report on Glenalina Lodge: click here
* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Glenalina Lodge has a Review Score of 9.7 (9.728)
The Review Score of 9.7 (maximum of 10) for Glenalina Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Glenalina Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.728 for Glenalina Lodge is calculated as follows: ( (182 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 239 Ratings = 4.728
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Glenalina Lodge is based on 14 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 14 Reviews ÷ 9.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Sharon L (Daughter of Resident) on Wednesday 2 August 2017. Relates to July 2017.
Excellent friendly staff.
Clean premises.
Plenty of activities for residents. Food choice is excellent.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by P C (Resident) on Tuesday 18 July 2017. Relates to March 2017.
The staff were very friendly and caring. Being away from home after a spell in hospital, the environment helped me to heal and make a full recovery. My wife was made to feel welcome at each visit and nothing was too much trouble. I would definitely recommend Glenalina Lodge care centre as a family home from home.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Rachel C (Niece of Resident) on Thursday 27 April 2017. Relates to April 2017.
My uncle has had a wonderful time here. I can honestly say I'd recommend it to anyone.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Bobby M (Nephew of Resident) on Tuesday 28 March 2017. Relates to March 2017.
My aunt moved into Glenalina Lodge about one year ago after living independently for most of her life.
At first, she found it difficult to settle but due to the care, patience, understanding and support of staff, she has now fitted in well to her new surroundings.
She has a nice room with a view of the garden.
I consider that Glenalina Lodge gives a good level of care and support to its residents.
How likely would you be to recommend Glenalina Lodge? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Paul G (Brother of Resident) on Monday 27 March 2017. Relates to March 2017.
Glenalina Lodge provides an exceptionally high standard of care to all their residents. The compassion, patience, respect and inclusiveness I have witnessed has left me with no doubt that this is the best place for my brother to live I have no hesitation in recommending this home. It truly is the gold standard in person-centered care provision.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by G C (Niece of Resident) on Thursday 23 March 2017. Relates to February 2017.
Pleased with the overall care of our uncle.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by M B (Friend of Resident) on Tuesday 21 March 2017. Relates to February 2017.
My visit to the home is usually pleasant.
Recently I've been aware of a great general improvement across the board.
More armchair activities could be a positive possibility.
On one occasion (some time ago) I had a complaint - it certainly was not fully investigated.
How likely would you be to recommend Glenalina Lodge? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Good
Food & Drink: Good
Staff: Satisfactory
Activities: Poor
Management: Good
Safety / Security: Satisfactory
Rooms: Satisfactory
Review submitted from a Postal Card by R F (Son of Resident) on Wednesday 15 March 2017. Relates to February 2017.
My mother has settled in very well and I find everyone very helpful towards my mother and myself.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Tracey B (Niece of Resident) on Tuesday 14 March 2017. Relates to February 2017.
Upon arrival, although the staff were very busy with residents, they took the time to explain everything to me and answer my questions. We were made to feel very welcome. Very bright care home and staff are all caring. Would recommend to others.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Mairead C (Sister of Resident) on Monday 13 March 2017. Relates to February 2017.
My brother had been transferred from the hospital to Glenalina Lodge. I already felt it was the wrong decision that the hospital made as my brother had mental health issues. The transfer went ahead and after a short while, the care manager of Glenalina Lodge said that he felt my brother needed re-assessed. The manager made all the calls to contacts for this to be done and whilst my brother's stay in Glenalina Lodge was brilliant, I can honestly say the 'duty of care' and understanding my brother received by management and staff was outstanding and I would like this to be recognised.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Colette W (Sister of Resident) on Wednesday 1 March 2017. Relates to January 2017.
My brother has been in Glenalina Lodge for 5 months and we have never had a problem with it. All the staff are brilliant with all people in it and their families. It is very clean and well kept and we are very happy with everything.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Deirdre S (Aunt of Resident) on Wednesday 1 March 2017. Relates to February 2017.
I come to see my aunt 2-3 times a year from England and I have to say every time I come I found the staff very helpful and pleasant. But this time I came it seemed "exceptional". My auntie looked really well, the place was spotless, the staff very welcoming.
How likely would you be to recommend Glenalina Lodge? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by M D (Niece of Resident) on Friday 6 January 2017. Relates to November 2016.
The care in the home is excellent. The staff are helpful and pleasant and the building itself is kept spotlessly clean and bright and cherry.
How likely would you be to recommend Glenalina Lodge? Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Una W (Niece of Resident) on Tuesday 29 November 2016. Relates to November 2016.
I have only good comments to write here. My aunt can be quite difficult at times. She is 95 and all of the staff without exception, have been so good and caring with her.
The accommodation is modern and bright. The bedrooms have everything she needs, and the food is excellent.
I would recommend Glenalina to anyone wishing for excellent care for their relative.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Steven M (Son of Resident) on Thursday 6 October 2016. Relates to September 2016.
Each time I call in to see my Mum, the staff are always helpful and they take the time to listen. My mum is very happy here which helps me also.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Margaret K (Sister of Resident) on Thursday 22 September 2016. Relates to September 2016.
My sister has been in many care homes but this is most definitely the tops. She is very comfortable, happy, well fed and stimulated which is of great important. Activities are displayed daily on a blackboard so that residents are free to join those of interest to them or do their own thing. My sister has a plot in the garden for growing her own bulbs and flowers. She particularly enjoys arts and crafts and has made many beautiful items which are displayed.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Martin H (Son of Resident) on Tuesday 20 September 2016. Relates to September 2016.
Experience is fantastic. Excellent care and wellbeing for my Daddy and very helpful to me and family.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Tracy P (Daughter of Resident) on Thursday 12 May 2016. Relates to April 2016.
Glenalina is a very special place with the most amazing staff, from the cleaners, kitchen staff, chef, carers to the manageress. They are all amazing. The home is spotlessly clean, well equipped and as for the food it's proper tasty home cooked food with a good amount of variety. I can not speak highly enough of Glenalina, it's a very unique home with unique staff. Thank you.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Maureen C (Daughter of Resident) on Wednesday 9 March 2016. Relates to February 2016.
My father sadly passed away on 16th Feb 2016 whilst in the care of the (angels) staff of Glenalina Lodge. His care was excellent and each member of the staff from manager to the ancillary staff went above and beyond the call of duty. This care was afforded to us as a family also. My father was allowed to have a peaceful and dignified passing by the angels in this care home. Although only in their care for a few months my father was treated as a member of their family. For this i am eternally grateful.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M B (Friend of Resident) on Wednesday 6 January 2016. Relates to December 2015.
This is a very nice modern building, nice bedrooms for residents. There are many activities for the residents ranging from helping in the garden to painting and making decorations. I would recommend this care home to other people.
How likely would you be to recommend Glenalina Lodge? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Good
Activities: Excellent
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Glenalina Lodge
