Glenalina Lodge

607 Springfield Road, Belfast BT12 7FN
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8.0 55 Reviews
  • Glenalina Lodge, Belfast
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Care Provided by Glenalina Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Graeme Beatty (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)
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Glenalina Lodge Reviews (55)

8.0

Glenalina Lodge has a Review Score of 8.0 (8.017) out of 10, based on 1 reviews in the last 2 years.
Over all time Glenalina Lodge has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Glenalina Lodge
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Total of 55, showing 41-55
Review from Paul G (Brother of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glenalina Lodge provides an exceptionally high standard of care to all their residents. The compassion, patience, respect and inclusiveness I have witnessed has left me with no doubt that this is the best place for my brother to live I have no hesitation in recommending this home. It truly is the gold
standard in person-centered care provision.
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Review from G C (Niece of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the overall care of our uncle.
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Review from R F (Son of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in very well and I find everyone very helpful towards my mother and myself.
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Review from Tracey B (Niece of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon arrival, although the staff were very busy with residents, they took the time to explain everything to me and answer my questions. We were made to feel very welcome. Very bright care home and staff are all caring. Would recommend to others.
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Review from Mairead C (Sister of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother had been transferred from the hospital to Glenalina Lodge. I already felt it was the wrong decision that the hospital made as my brother had mental health issues. The transfer went ahead and after a short while, the care manager of Glenalina Lodge said that he felt my brother needed re-assessed.
The manager made all the calls to contacts for this to be done and whilst my brother's stay in Glenalina Lodge was brilliant, I can honestly say the 'duty of care' and understanding my brother received by management and staff was outstanding and I would like this to be recognised.
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Review from Colette W (Sister of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Glenalina Lodge for 5 months and we have never had a problem with it. All the staff are brilliant with all people in it and their families. It is very clean and well kept and we are very happy with everything.
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Review from Deirdre S (Aunt of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to see my aunt 2-3 times a year from England and I have to say every time I come I found the staff very helpful and pleasant. But this time I came it seemed "exceptional". My auntie looked really well, the place was spotless, the staff very welcoming.
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Review from M D (Niece of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care in the home is excellent. The staff are helpful and pleasant and the building itself is kept spotlessly clean and bright and cherry.
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Review from Una W (Niece of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only good comments to write here. My aunt can be quite difficult at times. She is 95 and all of the staff without exception, have been so good and caring with her.


The accommodation is modern and bright. The bedrooms have everything she needs, and the food is excellent.


I would recommend

Glenalina to anyone wishing for excellent care for their relative.
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Review from Steven M (Son of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I call in to see my Mum, the staff are always helpful and they take the time to listen. My mum is very happy here which helps me also.
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Review from Margaret K (Sister of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in many care homes but this is most definitely the tops. She is very comfortable, happy, well fed and stimulated which is of great important. Activities are displayed daily on a blackboard so that residents are free to join those of interest to them or do their own thing. My sister
has a plot in the garden for growing her own bulbs and flowers. She particularly enjoys arts and crafts and has made many beautiful items which are displayed.
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Review from Martin H (Son of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience is fantastic. Excellent care and wellbeing for my Daddy and very helpful to me and family.
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Review from Tracy P (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glenalina is a very special place with the most amazing staff, from the cleaners, kitchen staff, chef, carers to the manageress. They are all amazing. The home is spotlessly clean, well equipped and as for the food it's proper tasty home cooked food with a good amount of variety. I can not speak highly
enough of Glenalina, it's a very unique home with unique staff. Thank you.
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Review from Maureen C (Daughter of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father sadly passed away on 16th Feb 2016 whilst in the care of the (angels) staff of Glenalina Lodge. His care was excellent and each member of the staff from manager to the ancillary staff went above and beyond the call of duty. This care was afforded to us as a family also. My father was allowed
to have a peaceful and dignified passing by the angels in this care home. Although only in their care for a few months my father was treated as a member of their family. For this i am eternally grateful.
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Review from M B (Friend of Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very nice modern building, nice bedrooms for residents. There are many activities for the residents ranging from helping in the garden to painting and making decorations. I would recommend this care home to other people.
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Current Review Score: 8.0 (8.017)

Overview of Review Score

The Review Score of 8.0 (8.017) out of 10 for Glenalina Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Glenalina Lodge is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.1 Points relating to the number of positive Reviews for Glenalina Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 1 Positive Reviews ÷ 10 = 0.1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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