Care Homes Owned by Radius Housing Association

Thank you to all at Glenalina Lodge

I came into Glenalina unexpectedly after an incident with my house. I have been treated with utmost respect and dignity and I have no complaints about the care I have received. I would recommend Glenalina to anyone looking for care.

Just sitting with my mum in her room at Glenalina chatting about how much we both appreciate the staff here, so we thought we'd put it in a review. Mum loves that they're so attentive and take time to have fun with her. She says nothing is too much trouble. I love it that I know they're looking out for her and have been really quick to notice if she needs extra help or medical care. They're genuine people who show real interest and affection to my mum and that makes a huge difference. She has settled in really well and I can understand why.

We love Glenalina. It is so comforting to know that our mum is well looked after by staff who are patient, caring and kind. Our time with Mummy in her later years is very precious. It can be hard at times to see her confused and not completely the woman she was in the past. But there is real warmth in this home between residents and with staff. We have always been made so welcome even in these difficult times. We are very thankful.

I am so happy with our experience with Glenalina Lodge. My mum has been staying there since August 2021 and she settled so quickly because of the lovely atmosphere and friendly staff. They treat our mum as one of the family and we can come away happy knowing she is so content. I would recommend it to anyone looking for a home from home.

I cannot thank the Glenalina Lodge staff enough for the care they have given my son since he moved there in late October after being in hospital since March 2021. My family and I were unsure how he would settle but we needn't have worried. The staff are warm, caring and welcoming. They are the salt of the earth. I witnessed the kindness, patience and the reassuring way they spoke with the residents and answered their questions no matter how many times the same one was asked and my son can ask questions galore. Should I ever need residential care Glenalina Lodge would be where I would be happy. The manager is very helpful and informative and he and his staff have made my son's stay there easier for him. The next step to recovery for my son starts soon and he is sad to be leaving the staff behind. I cannot speak highly enough of this Care Lodge - they can be proud of their work.

I would like to thank the Glenalina staff for the excellent care my father has received during the pandemic. The management and staff have been extremely understanding, approachable and flexible towards my family and my father's needs. Glenalina staff made sure his medical needs, physical need a and his emotional needs were met to a high standard.

My brother has needed tailored care in the last few months. I have found the staff at Glenalina extremely accommodating to his needs and have kept me up to speed sometimes on a daily basis, this has enabled me to give constructive feedback to his wider care group enabling a stronger more individual approach to his care.

I feel the staff at this home are very good and I also like doing activities with them and I like colouring in with them. Most of all I tell the staff good jokes and it makes them happy for all they do is laugh at them because they say that they are funny. Before I let this go they are 100% very good people.

Very safe. Rooms are spotless and staff are very kind. Food is excellent.

My 97-year-old mother-in-law needed a period of respite after being in hospital and we were drawn to Glenalina Lodge because it looked so inviting and also had a large number of fantastic reviews. I contacted the home and the manager immediately went out of his way to accommodate us, changing rooms around to ensure our needs were met, leading to my mother-in-law being warmly welcomed earlier this week to Glenalina. It has been an anxious time for all of us but the staff have been so friendly, caring and professional, while also bringing a personal and reassuring touch that makes all the difference when a family member is staying somewhere unfamiliar. The en-suite room is bright, clean and well furnished, the dining room is lovely and provides a range of nourishing meals, the social area offers a programme of different activities and there's a lovely garden terrace area to sit in the warmer weather. Glenalina Lodge is a wonderful place and we can't thank the staff enough for everything.

My friend arrived at Glenalina recently and has received fantastic care since the beginning. They have been supported through their daily living within the home and I cannot say a bad word about Glenalina. The admin has been very supportive throughout, assisting me with documentation. My friend has settled in very well and is enjoying the daily activities within the home.

My mum was a resident in Glenowen Court for the last three years before recently moving to a nursing home because of her failing health. From her first day as a resident, she was welcomed and experienced the joy of being a part of the Glenowen Court family. This afforded her an opportunity of experiencing first hand, staff who treated her with kindness and respect. The independence she enjoyed was a result of my mum having her own room, with kitchenette and en-suite. This was in addition to the security she experienced, as an elderly person, having caring staff who delivered medication, meals and provided laundry services. Being a frequent visitor, I was made more than welcome and received regular updates on all aspects of my mum’s health. The manager was very approachable and conscious of promoting the rights of the residents. Covid-19 has certainly restricted movement in all care facilities but a big thank you to the manager and staff for keeping our loved one’s safe.

All staff very helpful. Food fine (no concerns). Any concerns that I would have, the staff would always help as best as they could.

I am extremely happy that my friend is so well cared for in Glenalina Lodge. It is home from home for her, and I can relax knowing she is cared for by genuinely caring staff who know the residents well and meet all identified needs. There are activities daily which my friend loves. The home is comfortable, and the food always looks appetising. Staff always notify me if there is the slightest concern, which is very reassuring. Thank you all.

I think it is absolutely marvellous. I have had no problems since I have been here.

My mother has done very well at Glenalina. She is happy and often says how kind the staff are. The team have been very good at allowing free access to phone calls from family during this difficult lockdown period. It has been important to stay in contact.

I have been extremely happy with everything in regard to the care I received within Glenalina Lodge. The food that is provided is excellent. I would highly recommend this service to anyone who would require extra help.

My mum has been in Glenalina Lodge for the past year and it has been fantastic for her. The staff are very attentive and she just loves it. She never spends time in her room as she enjoys the company from the residences and staff. My mum looks really well and she just loves the food as well. My mum can’t say enough things about the staff as they are very kind and loving. When I ring her she can’t get off the phone quick enough as she’s afraid to miss something. We as a family are very happy we picked Genalina as my mum has flourished and we are content knowing she is safe and happy.

My brother entered Glenalina Lodge care home in 2020 and from the moment he stepped inside he was treated with the utmost care and attention. Before lockdown I was able to see for myself how efficient the whole home was being organised from the bottom to the top. The management, the staff, the catering facilities were on a par with any top hotel you wish to name. I have every confidence in the way my brother's care package is being handled.