Glenalina Lodge

My Dad was admitted to Glenalina Lodge Care Centre circa July 2020 after a fall that had him hospitalised since February 2020. I have never had dealings with this sector and found the management of the centre very informative, professional and flexible in all dealings with me. This level of service is cascaded via the whole team from cooks to carers and from cleaners to reception staff. My Dad has settled well and this allows me, my family and my Dad's siblings to have peace of mind that his health and well being is monitored 24/7 in a safe and structured environment, especially through the difficult times we live in due to Covid. I can't thank them or sing their praises highly enough and in particular the Deputy Home Manager.

There is too much noise all night, I can not get to sleep every night it happens. Dance over the room, it's not fair on all of us.

The new management team are doing very well.

My brother requires care which is individual to him based on his background, behaviour and medical needs. The team at Glenalina have been excellent at meeting his needs by being patient and structured in their approach to his care. The team at Glenalina have a good understanding of his individual needs and adapt their approach to ensure he feels safe, supported and feels part of the bigger family at Glenalina. The facilities are excellent, the three meals a day are healthy, varied and freshly prepared with residents getting snacks when they need throughout the day, which is great as my brother has individual eating habits. The grounds are well kept and the site is well maintained. The team touch base with us as a family to keep us in the loop, which is reassuring and lets us know our brother is still being cared for to a high standard. I can fully recommend Glenalina as at every stage of my brother's residence; I have witnessed structure, professionalism and care.

The home is really well run, safe and the staff are lovely and have really looked after my mum, nursing her back after falls, she back on her feet now.

My brother has been a resident at Glenalina since July 2019. He arrived at a time of great change in his circumstances which presented significant challenges to both his family and the staff at the Lodge. The staff assisted the family in meeting his immediate needs and also engaged in ensuring that longer terms needs were assessed and appropriately addressed. The family have found the management and staff at the Lodge a great asset in my brother's ongoing care. The accommodation is clean and the common areas well maintained. The catering is excellent, and my brother has reported his happiness with all the facilities at the Lodge. I would like to record my personal satisfaction will all the staff and the arrangements they have put in place for my brother's care.

The staff have gone out of their way to help me with a number of difficult issues, displaying an uncommon compassion and empathy which has made all the difference in my father's transition to residential care.

Excellent management and staff are great support and information from the staff best decision we made as a family to place mum in Glenalina Lodge. The outstanding place couldn't recommend it enough.

this is a very good home.

On arriving at Glenalina Lodge, I was very nervous and apprehensive, within minutes those feelings were diminished and I was welcomed by staff, friendly and happy. I felt really at ease. On being shown my room, I was overwhelmed by the cosy, warm feeling and surprised at the appliances provided (e.g kettle, microwave and fridge) I feel very much cared for by staff and safe.

Very good.

Extremely happy with Glenalina Care Home. Staff so helpful and caring. Lovely to see my sister so happy there.

I enjoy living here. Staff are very friendly and helpful. My needs are met. Activities are full and plenty.

I am pleased with the treatment I am getting.

They provided the very highest level and standard of care for my uncle. Further they were very supportive of the whole family at a very difficult time.

Plenty of activities for residents. Food choice is excellent.

The staff were very friendly and caring. Being away from home after a spell in hospital, the environment helped me to heal and make a full recovery. My wife was made to feel welcome at each visit and nothing was too much trouble. I would definitely recommend Glenalina Lodge care centre as a family home from home.

My uncle has had a wonderful time here. I can honestly say I'd recommend it to anyone.

On one occasion (some time ago) I had a complaint - it certainly was not fully investigated.

I consider that Glenalina Lodge gives a good level of care and support to its residents.