Barchester Lakeside Care Home

La Rue de la Commune, St Peter, Jersey JE3 7BN
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9.5 42 Reviews
  • Barchester Lakeside Care Home, Jersey
Lakeside is situated in a quiet rural part of Jersey and provides 24 hour nursing and residential care. The team pride themselves on delivering exceptional standards of care with the focus being on the individual needs of residents and their loved ones.

The home boasts a large two-story property on extensive grounds. All bedrooms have a large floor to ceiling window and a private balcony overlooking a private lake.

Care Provided by Barchester Lakeside Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1950
  • Self-Funded Nursing Care: from £2000
  • Self-Funded Nursing Dementia Care: from £2100
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Nursing Care: from £2100

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Lakeside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Andy Buttimer (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Open visiting policy.

Parking

  • Generous parking facilities directly in front of home.

Barchester Lakeside Care Home Reviews (42)

9.5

Barchester Lakeside Care Home has a Review Score of 9.5 (9.525) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Lakeside Care Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Lakeside Care Home
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Total of 42, showing 21-40
Review from T L (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Lakeside since July 2023. The care that he gets is so good, he has settled in, the staff get on well with him and he likes them all. The whole atmosphere in Lakeside is really warm and friendly both towards Dad and us as family when we visit.
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you for your review, and I am delighted that your Dad receives the care he deserves, We really try to create an atmosphere that is relaxing, enjoyable and stimulating, I am therefore pleased…read more
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Review from I S (Daughter of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful e.g. they asked us to complete a form about my Mum's food and drink preferences. The home is clean, light and airy. My mum looks well. Staff have arranged for me to talk to Mum on the home's mobile phone, which I really appreciate, as I don't live on the island.
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Lakeside really appreciate your review. It is important for us to receive feedback from residents and their families, as it drives us to make continued improvements.
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Review from Louise S (Niece of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakeside has been a warm and attentive environment for my aunt, who has had a difficult time adapting to life since her brother died. Nursing staff and management have been very patient with her care and other complex needs, showing humanity and professionalism at all times. On a practical side, the
location is beautiful, with her room overlooking the lake.
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you for your review of Lakeside Care Home; we are very committed to maintaining this level of professionalism. We very much appreciate feedback such as this, as it enables us to monitor our…read more
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Review from A P (Sister of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is very kind and capable staff. I have seen some of them been spoken to in a very rude and threatening manner from residents. They remain calm and in control. Surroundings are very pleasant, and furniture is chosen with care. Staff are the front line. I have no complaints.
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you for your positive feedback, we constantly aim to achieve high standards and recruiting the 'right people' is a fundamental part of this process.
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Review from D W (Wife of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, very helpful. I enjoyed my short stay to recover my strength after I was in hospital full stop my husband is also being cared for here.
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you for your feedback which is very important to us. Really delighted that you enjoyed your respite with us and that you have returned to your home. All of the staff at Lakeside wish you the…read more
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Review from Carol D (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mum and dad have been residents in 2023. My mum has had respite care and it has been wonderful! They accommodated her very quickly to get her out of hospital quickly. My dad remains in nursing care - he has had wonderful attention. Fabulous team - every one of them.
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you so much for your feedback. Feedback is very important to us. It helps us to understand the needs of our residents and their families and significantly drives us to maintain existing high…read more
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Review from Christine F (Niece of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident since the end of 2020 until she died at the end of June 2023. I have witnessed nothing but professional care, kindness and compassion from the staff who have looked after her extremely well. I have visited as often as I can, but not being a Jersey resident this has been less
often than I would like. Auntie's main carers rang me with great regularity and I was kept fully informed of her condition and what was being done to address her physical and mental welfare.
I think the staff are what makes the care home and that is why I have given a five-star review and on behalf of all the family, I would like to say a very big thank you to them.
There are aspects of the building that could be refreshed but on balance, I'd rather the money was spent to give the staff a pay rise!
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you for our review of Lakeside Care Home, and we really appreciate the acknowledgement for the care staff in particular, thank you.
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Review from P H (Respite Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I went to Lakeside to convalesce after a hip operation, but they do not cater for that so I would not recommend it for a post-op stay. They are more of a care home. I could not fault the staff they were all excellent, friendly and caring. The building itself is very tired and needs a facelift in the
rooms, particularly the bathrooms and the bed was uncomfortable. I was not impressed with the food. The main courses and desserts were not very appetising.
Reply from Charlotte Howson, Customer Experience Manager at Barchester Lakeside Care Home
Thank you for taking the time to share a review. We are pleased to hear you found our staff were excellent - we are really proud of the care and service we provide within the home. We endeavour to…read more
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Review from Nikki D (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is a resident at Lakeside. She took a while to settle down but every member of staff that have been looking after her have shown endless patience, gentleness and above all, kindness to both her and our family. Mum is now happily settled and all the family can’t begin to thank the amazing nurses
and carers for all they do. We live in England and so the frequent phone calls from lakeside to keep us up to date with mum's health, both physical and mental, are a huge comfort to us.
Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Care Home
On behalf of the staff at Lakeside, thank you for your kind appreciation.
Many regards
Rosie Goulding
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Review from Margaret A (Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very helpful. The staff are very good and always ready to help. Lovely setting and gardens balcony are very welcome.
Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Care Home
Thank you for your kind words, I will share your comments with the staff.
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Review from Kenneth L (Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and well treated. 'The best' staff are very caring people as is the manager 100%
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Review from David O (Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and kind people.
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Review from Judy P (Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
1 or 2 carers can now be off hand or abrupt.
Most are very kind and caring.
Nurses very good.
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Review from J A C (Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay here has only been for 2 months and I am being well looked after. The room is very clean. Staff are top rate, very kind. Food is OK.
Reply from Rosie Goulding, Village Manager at Barchester Lakeside Care Home
Thank you for taking the time to review our service. I am very pleased that you find the care and the staff to be excellent. I will ensure that they receive this feedback.
We like to provide a…
read more
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Review from Vicky O (Wife of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at Lakeside Care Home for 2.5years. We are very happy with the care he is receiving and he appears to be in better form this year than when he first arrived.
This, I am sure is due to the excellent food and the kind care he is given.
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Review from Linda N (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care my mother receives at Lakeside Care Home. She is cared for with dignity and respect, the staff are very helpful and friendly.
Reply from Rosie Goulding, Village Manager at Barchester Lakeside Care Home
Thank you for your kind comments and words of support. I will share them with the staff
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Review from J S (Husband of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted by my wife's care and would highly recommend.
Reply from Tracey Gentry, Home Manager/RGN at Barchester Lakeside Care Home
Thank you, Mr Skelley, we are really very happy that you feel this way.
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Review from E H (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The premises are very well kept, with wonderful grounds. The staff on the Lavender ward where my father stayed are attentive and have the knowledge and understanding to deal with all their clients. The food served is of a very good standard. We enjoyed our family meal and was better than we expected.
My
father has now passed away, and the attention and care we were provided in his last hours were fantastic. The team treated my father and my family with dignity and kindness we could not have asked for more. Thank you and kind regards.
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Review from M L (Resident) assisted by family/friend published on 4 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been well looked after since I became a resident at the home in April 2016. The food is good, the assistance I have received is good. Help if I need it is good. The staff are helpful.
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Review from William V (Nephew of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the staff at Lakeside to be very co-operative and available whenever you need to speak with them. Our aunt is very happy in their care and often says how kind the staff are to her. We are happy with the activities provided for her.
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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Barchester Lakeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.525 for Barchester Lakeside Care Home is calculated as follows: ( (166 Excellents x 5) + (96 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 280 Ratings = 4.525
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Lakeside Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

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Meet the Team (15)

Andy

Andy Buttimer

Job Title: General Manager Joined: 2023

I've been a qualified mental health, and general health nurse for almost 35 years, in various clinical health settings. I started off as a Healthcare Assistant in a care home and feel that I have 'come home' to work in Lakeside. I am totally committed to making sure you or your loved one experience nothing but the very best of care within a 5-star setting.

Jane

Jane Turner

Job Title: Admin desk - Speak Up Champion Joined: 2010

Jane is a skilled, and very well respected, front house and admin assistant. Put simply, Jane is the glue that holds everything together, a real organizer and the person central to keeping everyone and everything running smoothly. If anything goes wrong, ask Jane! If everything goes right, it's probably because you asked Jane!

Bobby

Bobby

Job Title: Activities Coordinator

My name is Bobby and I have the great privilege of working at Lakeside Care Home as the Activities Coordinator.


My job is fun and very rewarding – and I love it! I regularly invite musicians, artists, bell ringers, gardeners, chefs, and various other entertainers into the home to bring joy to the lives of residents who are living here.

Thulie

Thulie Hadebe

Job Title: Deputy Manager Joined: 2010

Thulie is a hugely experienced clinical nurse with significant clinical experience in residential and nursing care. Although a traditional 'hands-on' nurse, Thulie is a natural leader and leads the clinical element of the care home provision. Always happy, cheerful and approachable, Thulie is very much the consistent and 'go-to' person within the home.

Michael

Michael

Job Title: Senior Health Care Assistant (Residential) Joined: 2013

My name is Michael, I have been working for Barchester at Lakeside Care Home for 7 years.


I am a Senior Carer on the residential floor of this home. I help settle new residents and staff into the home.


I liaise with families, GP and other members of the multidisciplinary team to ensure the health and well-being of my residents.


I enjoy my job, I ensure that my residents are well, safe and happy.

Lina

Lina

Job Title: Senior Health Care Assistant (Nursing). Joined: 2007

My name is Lina, I have been a carer here at Lakeside for the last 12 years. I am originally from Portugal and enjoy living in Jersey.


I support the nurses to settle in new residents, I assist with completing essential assessments, I lead the health care assistants and ensure that new recruits are supported.

Alda

Alda

Job Title: Village Trainer

It is my job to induct new starters at Lakeside and Lakeside Manor. I also work alongside all care staff to ensure good standards are maintained. Providing key training updates as necessary.

Gio

Gio Buesnel

Job Title: Home Administrator Joined: 2023

Gio is a very experienced administrator having worked in the care sector over many years. She is very hands-on and makes herself known to the residents and their families from the outset.


Gio is also our 'Tell Barchester' champion.

Sara

Sara Maya Syamial

Job Title: Carer Joined: 2023

An enthusiastic Carer with a 'can-do' attitude. Sara is always happy to assist and provide a high level of care for residents.

Debbie

Debbie Green

Job Title: Registered Nurse Joined: 2023

Debbie joined us in 2023 having relocated to the island from her native Kent. A hugely experienced nurse, Debbie brings years of experience to the nursing team.

Marianna

Marianna Mojecka

Job Title: Housekeeping Joined: 2012

Marianna has been with us for 12 years working in our Housekeeping department. Always smiling, always bright and cheerful, always has a big 'hello' for everyone.

Grace

Grace Pestana

Job Title: Carer Joined: 2003

Grace has worked for Barchester for 21 years: quite simply a very experienced Carer who is totally dedicated to her role, and to the residents of the home.

(Film) Thidarat

(Film) Thidarat Faedsura

Job Title: Carer Joined: 2022

Film is the energetic and youthful member of the team. Since joining us in 2022 Film has grown in confidence and ability and is one to watch for the future.

Petros

Petros Neonakis

Job Title: Head Chef Joined: 2023

What can we say about our Head Chef? In an area which is very hard to recruit to in Jersey, Petros is a rock of reliability.


Petros thrives on feedback and is constantly checking in with residents to ensure they receive the very best 'cuisine' which he provides.

Maurilia

Maurilia Fernandes

Job Title: Senior Carer Joined: 2002

A very experienced Senior Carer having worked with Barchester for over 2 decades.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Lakeside Care Home to verify any information. View our terms and conditions. Barchester Lakeside Care Home has an Enhanced Service - more info.