Ashmead Care Centre

201 Cortis Road, Putney, London SW15 3AX
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9.4 55 Reviews
  • Ashmead Care Centre, London
Ashmead Care Centre provides specialised care for older people living with a wide range of nursing needs including physical disabilities.

Conveniently located close to Putney Heath and easily accessible by local transport, the home has recently been completely refurbished and is fresh and modern throughout, providing a high level of comfort for residents. WiFi is available throughout the home.

Residents are encouraged to personalise their own private homely space, whilst the wide range of communal areas are more suited to spending time with friends and family or taking part in one of the varied activities on offer.

The home takes pride in its feedback, ensuring that staff work to nurture a positive and uplifting environment where families and pets are welcome to visit and spend time in the home.

The activity team organise a varied programme of daily events and one-to-one activities including baking, arts and crafts, reminiscence therapy and indoor games. There is regular contact with the local community, from entertainers to local schools and groups.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1925
  • Self-Funded Residential Dementia Care: from £1925
  • Self-Funded Nursing Care: from £2145
  • Self-Funded Nursing Dementia Care: from £2145

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Ashmead Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Luminita Cupsa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (110)
  • Couples/Companion Rooms (0)

Visiting

  • Protected meal times.

Parking

  • Limited free on-site parking.

Ashmead Care Centre Reviews (55)

Total of 55, showing 21-40
9.4

Ashmead Care Centre has a Review Score of 9.4 (9.439) out of 10, based on 19 reviews in the last 2 years. Over all time Ashmead Care Centre has 55 reviews.

Overall Experience

  • 40
  • 13
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Date Published

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36

Review from J W (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum, was admitted to Ashmead, I try to visit as much as I can. When I visit, I find my mum well looked after, she is always fresh and clean and well dressed. The staff are all lovely, caring and professional.
One of the nurses is always prioritising my needs as well as my mum's. The rooms
are massive.

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Review from J K (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for about five weeks. Ashmead lives up to the good reviews I had read previously, it seems to have improved the activities to more choice and daily.
This is very important for my mother and the others here. good stimulation improves everyone's well-being. One staff member, in
particular, is lovely and kind, everyone appreciates her. She did a lovely job with my mum's manicure. Four other staff members are all very caring and attentive, it is good to be able to communicate Mum's needs to professional caring staff.

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Review from A G (Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Never having been in a care setting before, this has been an interesting experience. The matron and staff have all been extremely caring, kind and considerate, I appreciate all the help and support they have given me.

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Review from A D (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly father, aged 102, has just spent two weeks staying in Ashmead. He was cared for with love, dignity and excellent general care. All staff, from management to cleaners, were friendly, courteous and helpful. I would highly recommend this home. The only drawbacks were, at times, a shortage of
staff, and this, of course, does impact the residents.

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Review from Brian M (Son of Resident) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my father several times, unannounced to find Ashmead Care Centre spotlessly clean. The staff have always been extremely helpful and cheerful. My father is being very well cared for. He and his room are kept very clean and tidy and he is being treated with great respect. Thank you to all the
staff at Ashmead.

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Review from A M (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, amazingly friendly staff, all willing to go that extra mile to make my father's stay and indeed my visits to see him as perfect and pleasurable as possible. Would highly recommend this home.

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Review from P S (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be most attentive to my mother's needs. They are caring and professional in their abilities to carry out their work. They are also extremely happy which is a good sign. The nurses are most capable and also show compassion and know how to do their jobs. The room, where
my mother lives, is bright and clean and is cleaned on a regular basis. My mother is bedbound so cannot participate in activities.

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Review from Arthur C (Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better than a luxury London hotel.
Excellent.

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Review from Gill F (Regular Volunteer) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to add a new review of Ashmead Care Centre. My mother was at the home for 20 months before her passing last year. During those 20 months and the pandemic, I saw how hard the staff work for all the residents, from the kitchen, cleaners, carers, nurses and management. All work for the safety
and well-being of all the residents. I wanted to give something back to them for the wonderful care of my mother. So I became a volunteer, just a few hours once a week just speaking to the residents, singing, dancing and having fun. During my time at the home, I only see great care and understanding towards all the residents. It is a wonderful home and I would recommend it to anyone. Thank you Ashmead.

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Review from Crena M (Daughter-in-law of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been looked after by the staff on Lavender and all the staff at Ashmead since 2020. She moved to Ashmead in March of that year the day before her 90th birthday. Although Covid was a terrible time and we couldn't see her as we would have wished to we knew she was getting the best
of care and we were kept informed of her well-being at all times. Knowing my mother-in-law is safe and well cared for has given the whole family much comfort and she continues to enjoy the care and attention she receives. My husband and I have nothing but admiration for the staff and our heartfelt thanks go to all of them. We are grateful that Mother-in-law lives there. Thank you.

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Review from Linda I (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was blessed to have been admitted to this outstanding care home in April 2019. The home is clean and professionally run and the staff are simply very special people. They took such great care of my mother, right up until the time she passed away in May 2022. Because I was informed that
her end was approaching, I was able to reach her in time as she drew her last breath. She died peacefully and pain-free in a lovely room, with me holding her hand and kissing her forehead as she slipped away. At all times during Mum's residency, I was kept informed if she was unwell and needed to be admitted to hospital. I was involved in every stage of the process. The staff respected my wish that she wouldn't be readmitted after her final stay in hospital, as I wanted a peaceful death for her. A special thank you goes to the Buttercup Wing team. It was only by chance, that Mum was admitted to Ashmead Care Centre and I consider this home simply the best. I would highly recommend Ashmead to anyone.

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Review from J B (Partner of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Expert nursing. Friendly atmosphere. Good care. Nice rooms. Helpful manager.

Reply from Lumi, Manager at Ashmead Care Centre

Thank you for taking the time to review our home, I will pass your comments on to the team here at Ashmead. Many thanks.

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Review from Joseph M (Son of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at this home treated my father with compassion. They were all extremely professional and caring. My father's last days were stress-free, pain-free, and dignified. The home itself has a family atmosphere and we were always made to feel welcome.

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Review from T M (Granddaughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff on Lavender Unit looked after my grandmother well, she was only there for nine days before she sadly passed away peacefully.

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Review from Anna M (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Ashmead only for a few weeks before he died. As I live in Hampshire and my mum in Chiswick it was hard for us to visit frequently. The staff always kept me informed as to any changes in my dad's conditions and recommended when we needed to see him at the end. My dad was very comfortable
and settled at Ashmead and seemed more than happy there. I couldn't have asked for better care. Thank you.

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Review from Lois A (Daughter of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Ashmead from hospital in October 2020. My daughter and I visited Ashmead for the first time on 1st January 2021 as my father was on 'end of life' care. As soon as you walked into Ashmead you were instantly met with a sense of caring. It was extremely welcoming. The staff
and residents all looked happy. Ashmead is well run and clean with lovely furniture, exactly what you want for a loved member of your family. The staff at Ashmead have been truly amazing. They have been unbelievably caring. There have been two members of staff at Ashmead who I believe are angels on earth. They are the nursing staff on the Primrose Ward where my Dad stayed. They have been absolutely wonderful, kind and considerate. I cannot use enough words to describe how I will always remember their kindness to my Dad when he really needed it the most and was at his most vulnerable. He was a very strong, independent man who would have found it very hard to be so helpless but I know that both of them were wonderful with him and I will be eternally grateful to them.

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Review from Kwame A (Nephew of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion provided by the staff during my aunt's stay for over 6 months at Ashmead Care Centre was truly outstanding.


Considering this was during a global pandemic, the staff worked to high standards and showed due care and conscientiousness in discharging their duties. Staff were also

receptive, helpful, kept me updated on her care, and acted on her needs with kindness and true compassion.


As a retired midwife, she appreciated the tidiness at Ashmead Care Centre and how considerate the staff were. In her own words, Ashmead was like a "palace" where her needs were met with due care and understanding. My aunt and I would like to express our profound gratitude to the manager and all the staff especially at the Rose Unit for their kindness, outstanding care and professionalism during her stay.

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Review from N T (Grandson of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are very good and the staff are always very helpful and compassionate.

Reply from Luminita Cupsa, Home Manager at Ashmead Care Centre

Thank you for your kind words which I will pass on to our staff, as they really do appreciate such positive feedback and find it very motivating.

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Review from A B (Next of Kin) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour was brought here for rehab and care of pressure sores, after being in hospital for COVID-19.
His care here has been excellent. Thank you. He has recovered his strength and the sores have healed thanks to your lovely, caring and professional staff.

Reply from Luminata Cupsa, Home Manager at Ashmead Care Centre

Thank you so much for your feedback and I am pleased that we have been able to provide a welcoming environment, along with a high standard of care for your neighbour during his stay with us.

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Review from Anne H (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we come to see our mum, we are always happy with the staff and the way she is being cared for. We are very grateful for the care and attention my mum received while in the lockdown, we rang every week to check she was ok. The staff were always really helpful.

Reply from Luminata Cupsa, Home Manager at Ashmead Care Centre

Thank you for your kind words about our staff and I'm delighted that you are happy with the high standard of care we are able to provide for your Mum. We all really appreciate this positive feedback and value your continued support.

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Current Review Score: 9.4 (9.439)

Overview of Review Score

The Review Score of 9.4 (9.439) out of 10 for Ashmead Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Ashmead Care Centre is calculated as follows: ( (169 Excellents x 5) + (25 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 219 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.818 Points relating to the number of positive Reviews for Ashmead Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 18 Positive Reviews ÷ 22 = 0.818

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (1)

Luminita

Luminita Cupsa

Job Title: Home Manager

Hello, my name is Luminita and I am the Home Manager at Ashmead.


I am a wife and a mother born, raised and trained in Romania where I practiced paediatric nursing before moving to the UK. I trained to become an adult nurse (RGN), and I am proud to have worked as a senior carer, an RGN, Clinical Lead, the Deputy Manager and the Home Manager in the same care home, Ashmead where I continue to be the Home Manager today. I am passionate about delivering great care to the people living with us and as a Home Manager, I take pride in not only providing good quality care but also great hospitality services to the people that live with us. I believe in continuing professional development and supporting my staff to develop themselves to grow in their careers. It has been a very rewarding journey so far as my 34 years of nursing continues at Ashmead, and I aim to continue to help improve our services for our residents.

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