Ashmead Care Centre

My elderly father, aged 102, has just spent two weeks staying in Ashmead. He was cared for with love, dignity and excellent general care. All staff, from management to cleaners, were friendly, courteous and helpful. I would highly recommend this home. The only drawbacks were, at times, a shortage of staff, and this, of course, does impact the residents.

I visited my father several times, unannounced to find Ashmead Care Centre spotlessly clean. The staff have always been extremely helpful and cheerful. My father is being very well cared for. He and his room are kept very clean and tidy and he is being treated with great respect. Thank you to all the staff at Ashmead.

Excellent care, amazingly friendly staff, all willing to go that extra mile to make my father's stay and indeed my visits to see him as perfect and pleasurable as possible. Would highly recommend this home.

I have always found the staff to be most attentive to my mother's needs. They are caring and professional in their abilities to carry out their work. They are also extremely happy which is a good sign. The nurses are most capable and also show compassion and know how to do their jobs. The room, where my mother lives, is bright and clean and is cleaned on a regular basis. My mother is bedbound so cannot participate in activities.

Excellent.

I just wanted to add a new review of Ashmead Care Centre. My mother was at the home for 20 months before her passing last year. During those 20 months and the pandemic, I saw how hard the staff work for all the residents, from the kitchen, cleaners, carers, nurses and management. All work for the safety and well-being of all the residents. I wanted to give something back to them for the wonderful care of my mother. So I became a volunteer, just a few hours once a week just speaking to the residents, singing, dancing and having fun. During my time at the home, I only see great care and understanding towards all the residents. It is a wonderful home and I would recommend it to anyone. Thank you Ashmead.

My late mother was blessed to have been admitted to this outstanding care home in April 2019. The home is clean and professionally run and the staff are simply very special people. They took such great care of my mother, right up until the time she passed away in May 2022. Because I was informed that her end was approaching, I was able to reach her in time as she drew her last breath. She died peacefully and pain-free in a lovely room, with me holding her hand and kissing her forehead as she slipped away. At all times during Mum's residency, I was kept informed if she was unwell and needed to be admitted to hospital. I was involved in every stage of the process. The staff respected my wish that she wouldn't be readmitted after her final stay in hospital, as I wanted a peaceful death for her. A special thank you goes to the Buttercup Wing team. It was only by chance, that Mum was admitted to Ashmead Care Centre and I consider this home simply the best. I would highly recommend Ashmead to anyone.

Expert nursing. Friendly atmosphere. Good care. Nice rooms. Helpful manager.

Everyone at this home treated my father with compassion. They were all extremely professional and caring. My father's last days were stress-free, pain-free, and dignified. The home itself has a family atmosphere and we were always made to feel welcome.

The staff on Lavender Unit looked after my grandmother well, she was only there for nine days before she sadly passed away peacefully.

My dad was in Ashmead only for a few weeks before he died. As I live in Hampshire and my mum in Chiswick it was hard for us to visit frequently. The staff always kept me informed as to any changes in my dad's conditions and recommended when we needed to see him at the end. My dad was very comfortable and settled at Ashmead and seemed more than happy there. I couldn't have asked for better care. Thank you.

My father was transferred to Ashmead from hospital in October 2020. My daughter and I visited Ashmead for the first time on 1st January 2021 as my father was on 'end of life' care. As soon as you walked into Ashmead you were instantly met with a sense of caring. It was extremely welcoming. The staff and residents all looked happy. Ashmead is well run and clean with lovely furniture, exactly what you want for a loved member of your family. The staff at Ashmead have been truly amazing. They have been unbelievably caring. There have been two members of staff at Ashmead who I believe are angels on earth. They are the nursing staff on the Primrose Ward where my Dad stayed. They have been absolutely wonderful, kind and considerate. I cannot use enough words to describe how I will always remember their kindness to my Dad when he really needed it the most and was at his most vulnerable. He was a very strong, independent man who would have found it very hard to be so helpless but I know that both of them were wonderful with him and I will be eternally grateful to them.

The care and compassion provided by the staff during my aunt's stay for over 6 months at Ashmead Care Centre was truly outstanding.

Considering this was during a global pandemic, the staff worked to high standards and showed due care and conscientiousness in discharging their duties. Staff were also receptive, helpful, kept me updated on her care, and acted on her needs with kindness and true compassion.

As a retired midwife, she appreciated the tidiness at Ashmead Care Centre and how considerate the staff were. In her own words, Ashmead was like a "palace" where her needs were met with due care and understanding. My aunt and I would like to express our profound gratitude to the manager and all the staff especially at the Rose Unit for their kindness, outstanding care and professionalism during her stay.

Facilities are very good and the staff are always very helpful and compassionate.

His care here has been excellent. Thank you. He has recovered his strength and the sores have healed thanks to your lovely, caring and professional staff.

When we come to see our mum, we are always happy with the staff and the way she is being cared for. We are very grateful for the care and attention my mum received while in the lockdown, we rang every week to check she was ok. The staff were always really helpful.

This is the best care home I have been to. Staff are very pleasant, informative and let me know what is happening.

Very happy with the service that is provided. The team are very nice and it is clear they take good care of their residents.

The staff were very helpful and informative with me too.

My father came to Ashmead straight from hospital after having a fall and with Alzheimer's. It was in the middle of coronavirus in March. The staff I spoke to have been very helpful and kind and let me FaceTime him. I feel he is in the right place in safe hands. One member of staff, in particular, is an angel! My mother visited him for the first time in 3 months which is fantastic. (My ratings are based on the fact I haven't seen all the facilities.)