Ashmead Care Centre

201 Cortis Road, Putney, London SW15 3AX
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9.7 59 Reviews
  • Ashmead Care Centre, London
Ashmead Care Centre provides specialised care for older people living with a wide range of nursing needs including physical disabilities.

Conveniently located close to Putney Heath and easily accessible by local transport, the home has recently been completely refurbished and is fresh and modern throughout, providing a high level of comfort for residents. WiFi is available throughout the home.

Residents are encouraged to personalise their own private homely space, whilst the wide range of communal areas are more suited to spending time with friends and family or taking part in one of the varied activities on offer.

The home takes pride in its feedback, ensuring that staff work to nurture a positive and uplifting environment where families and pets are welcome to visit and spend time in the home.

The activity team organise a varied programme of daily events and one-to-one activities including baking, arts and crafts, reminiscence therapy and indoor games. There is regular contact with the local community, from entertainers to local schools and groups.
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Care Provided by Ashmead Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1899
  • Self-Funded Residential Dementia Care: from £1899
  • Self-Funded Nursing Care: from £2199
  • Self-Funded Nursing Dementia Care: from £2199

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Ashmead Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Luminita Cupsa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (110)
  • Couples/Companion Rooms (0)

Visiting

  • Protected meal times.

Parking

  • Limited free on-site parking.

Ashmead Care Centre Reviews (59)

9.7

Ashmead Care Centre has a Review Score of 9.7 (9.710) out of 10, based on 21 reviews in the last 2 years.
Over all time Ashmead Care Centre has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashmead Care Centre
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Total of 59, showing 41-59
Review from Kwame A (Nephew of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion provided by the staff during my aunt's stay for over 6 months at Ashmead Care Centre was truly outstanding.


Considering this was during a global pandemic, the staff worked to high standards and showed due care and conscientiousness in discharging their duties. Staff were also

receptive, helpful, kept me updated on her care, and acted on her needs with kindness and true compassion.


As a retired midwife, she appreciated the tidiness at Ashmead Care Centre and how considerate the staff were. In her own words, Ashmead was like a "palace" where her needs were met with due care and understanding. My aunt and I would like to express our profound gratitude to the manager and all the staff especially at the Rose Unit for their kindness, outstanding care and professionalism during her stay.

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Review from N T (Grandson of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities are very good and the staff are always very helpful and compassionate.
Reply from Luminita Cupsa, Home Manager at Ashmead Care Centre

Thank you for your kind words which I will pass on to our staff, as they really do appreciate such positive feedback and find it very motivating.

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Review from A B (Next of Kin) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour was brought here for rehab and care of pressure sores, after being in hospital for COVID-19.
His care here has been excellent. Thank you. He has recovered his strength and the sores have healed thanks to your lovely, caring and professional staff.
Reply from Luminata Cupsa, Home Manager at Ashmead Care Centre

Thank you so much for your feedback and I am pleased that we have been able to provide a welcoming environment, along with a high standard of care for your neighbour during his stay with us.

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Review from Anne H (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we come to see our mum, we are always happy with the staff and the way she is being cared for. We are very grateful for the care and attention my mum received while in the lockdown, we rang every week to check she was ok. The staff were always really helpful.
Reply from Luminata Cupsa, Home Manager at Ashmead Care Centre

Thank you for your kind words about our staff and I'm delighted that you are happy with the high standard of care we are able to provide for your Mum. We all really appreciate this positive feedback and value your continued support.

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Review from Christopher F (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best care home I have been to. Staff are very pleasant, informative and let me know what is happening.
Reply from Luminata Cupsa, Home Manager at Ashmead Care Centre

Thank you for taking the time to write such kind words about our team here at Ashmead. We are delighted to know that you are so happy with the care we provide.

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Review from K D (Granddaughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service that is provided. The team are very nice and it is clear they take good care of their residents.
Reply from Luminata Cupsa, Home Manager at Ashmead Care Centre

Our staff members will be both rewarded and motivated to hear that the high level of care and support they provide for all of our residents are so appreciated. Thank you very much for your support.

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Review from A C (Friend of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your name is beru well run. My friend has been looked after very well and he is very happy and complimentary about your care.
The staff were very helpful and informative with me too.
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Review from D M (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father came to Ashmead straight from hospital after having a fall and with Alzheimer's. It was in the middle of coronavirus in March. The staff I spoke to have been very helpful and kind and let me FaceTime him. I feel he is in the right place in safe hands. One member of staff, in particular, is
an angel! My mother visited him for the first time in 3 months which is fantastic. (My ratings are based on the fact I haven't seen all the facilities.)
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Review from N H (Son of Resident) published on 10 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother received excellent care at a very difficult time due to COVID-19 pandemic. The care and nursing staff did a very good job of keeping us informed and helped all my family to communicate with my mother in her final days. The standards of care were very high and all staff was helpful and supportive.
I fully recommend this care home to others.
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Review from Christine S (Daughter of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has been given at Ashmead Care Home has been outstanding. As a family, we cannot thank the staff enough. Mum has always feared going into a home, she has been quite happy here. The staff are so kind and understanding. It has been a very worrying and difficult time, as it has been
for many others, but our calls every day have been treated with kindness and understanding. It has been possible for us on a few occasions to video call mum, or she has been brought to the office for our call. Nothing has been too much trouble. I would if possible name staff, I am only sorry we never got to actually meet them, as we were obviously unable to visit. Mum has told us the home is very clean and the food is lovely, in her words "good wholesome food" She says the staff are very kind. Many many thanks.
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Review from C H (Friend of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my visit to a friend today and a few weeks ago I saw residents being cared for in a very respectful manner. The staff maintained the resident's dignity at all times and cared for them in a friendly, kindly manner. Thank you to all the care staff for all they do to care for and support each other
and the residents on Lavender Unit.
Reply from Lumi Cupsa, Home Manager at Ashmead Care Centre

Thank you for your kind words about out staff. We are really delighted that you are so appreciative of our wonderful care team here at Ashmead.

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Review from C D (Son of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a memorial service in memory of my mother aged 96, who sadly passed away in April 2019. She was a resident for 18 months and was so well cared for. The staff were absolutely wonderful and it was lovely to meet up with them all again and thank them for all their caring work. The service was
so well organised and both myself and my family will continue to support Ashmead over the coming years. God bless to them all.
Reply from Lumi Cupsa, Home Manager at Ashmead Care Centre

Thank you so much for taking the time to write such kind words about our staff and the care we were able to provide for you mother. The whole team at Ashmead feel both rewarded and motivated to know that their high level of care and support were so much appreciated by you.

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Review from D D (Son of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, my mother was looked after very well, for the last 16 months she was in there for. All the staff seem to treat her as it was their own mother.
Reply from Lumi Cupsa, Home Manager at Ashmead Care Centre

Thank you for your positive comments which are really appreciated.
This will be a lovely boost for our staff and motivate them in continuing to provide good care.

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Review from Clive P (Son of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Ashmead in September 2015. She passed away in February 2019. For approximately three and a half years I visited her almost every Sunday unless my wife and I were on holiday. I found all the staff friendly but professional and always welcomed you. My mother and I were very satisfied
with the care, room and food.
Two carers were especially helpful and I like to think my mother was happy to her last day.
Reply from Lumi Cupsa, Home Manager at Ashmead Care Centre

We are so pleased that you were happy with the care we were able to provide for your mother and that she was happy living here at Ashmead with us. Our staff really do appreciate such positive feedback as we continue to provide a high standard of care for all of our residents.

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Review from A O (Sister of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The rooms are very good.
Staff are always helpful and very patient. They do an excellent job.
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Review from Trevor E (Son of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Ashmead Care Centre from February 2018 to February 2019, when she passed away. I cannot thank the care home enough. The staff and everybody looked after my Mum so well. They were fantastic. The world would be a better place if there were more people in the world like the staff/carers
at Ashmead. As a family, we were truly blessed.
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Review from Francis M (Son of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care:- staff attentive and caring. Nurse in Primrose Unit looking after Mum.
Medical staff:- watchful, informative and very caring - very professional.
Rooms:- Clean, tidy.
Meals: - Well prepared, nicely served and nutritious.
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Review from J M (Wife of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Although the staff are very considerate there is a real lack of basic care. For example, they are not washed on a regular basis and beds are not changed on a regular basis. There are no male carers on the first floor but seems to be no lack of them on other floors. My husband only has one shower a week
and often doesn't get that because of the lack of male carers.
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Review from H R (Friend of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I visit my friend, I feel the atmosphere is pleasant and all the staff are caring and attentive.
Reply from Lynne Damaliti, Home Manager at Ashmead Care Centre

Many thanks for your review of Ashmead Care Centre. We try our best at the home to ensure we provide a pleasant atmosphere for all residents and visitors and I am also pleased to hear that you feel our staff are caring and attentive.

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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Ashmead Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for Ashmead Care Centre is calculated as follows: ( (201 Excellents x 5) + (29 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.955 Points relating to the number of positive Reviews for Ashmead Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 21 Positive Reviews ÷ 22 = 0.955
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Luminita

Luminita Cupsa

Job Title: Home Manager

Hello, my name is Luminita and I am the Home Manager at Ashmead.


I am a wife and a mother born, raised and trained in Romania where I practiced paediatric nursing before moving to the UK. I trained to become an adult nurse (RGN), and I am proud to have worked as a senior carer, an RGN, Clinical Lead, the Deputy Manager and the Home Manager in the same care home, Ashmead where I continue to be the Home Manager today. I am passionate about delivering great care to the people living with us and as a Home Manager, I take pride in not only providing good quality care but also great hospitality services to the people that live with us. I believe in continuing professional development and supporting my staff to develop themselves to grow in their careers. It has been a very rewarding journey so far as my 34 years of nursing continues at Ashmead, and I aim to continue to help improve our services for our residents.

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