Aspen Court Care Home, London, London
Aspen Court Care Home, London, London
Aspen Court Care Home, London, London

Located within Poplar in London, Aspen Court Care Home is a purpose built 75 bedded property offering Dementia, Nursing and End of Life care.

At Aspen Court Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of comfortable and well-equipped bedrooms. All bedrooms have en suite facilities; all are wheelchair friendly, have TV aerial points and a nurse call system.

Aspen Court chefs pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Local Authority / Social Services: London Borough of Tower Hamlets Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 69

Shared Rooms: 3

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Aspen Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Jan 2018

Please contact us for information regarding our bed availability

Reviews

9.5 Aspen Court Care Home has a Review Score of 9.5 (9.534)

The Review Score of 9.5 (maximum of 10) for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Aspen Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.534 for Aspen Court Care Home is calculated as follows: ( (275 Excellents x 5) + (165 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 466 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 18 Reviews ÷ 15 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    19
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aspen Court Care Home?

  • Extremely LIKELY
    35
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Aspen Court Care Home

  • Daughter of Resident/Service User
    19
  • Son of Resident/Service User
    8
  • Wife of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Both my parents were taken into this care home in May 2016. The care and support they received throughout their stay has been second to none. Nothing has been too much trouble. The staff are very caring people.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan reached her 100th birthday last month in the home and the activities coordinators really did a wonderful party for her. They went the extra mile for her and even did the entertainment for her themselves.
The kitchen staff laid on a lovely food spread for her family and other residents. My nan felt so special and had a wonderful time. Thanks to them both for making her day very special. Thank you, Aspen Court and your wonderful staff.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with the care mum receives at Aspen Court Care Home. The staff are helpful and friendly. I never have to worry about my mum as I know she is safe and happy.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum was a resident in Aspen Court from 2000 to 2014. She was given far more above the care expected. The staff have a great compassion for her and she was looked after so well, it gave the family peace of mind, to the extent that they would also ensure my dad was made to feel like a friend to the home staff when he visited her on almost a daily basis. Unfortunately, my mum passed away within 2 weeks my dad deteriorated and now also suffers from dementia. He is now a resident in Aspen Court, since being here he has blossomed. Knowing he is well cared of obviously gives the family peace of mind and takes the stress away from having carers visit them in their own home, especially if the family see their parents really frequently.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I was very impressed, the staff were always very thoughtful. My mother was very poorly. She was looked after all the time. They were always checking to make sure we were happy. I feel my mum was looked after. If we needed anything, they were there. If we were worried about anything, they would answer any questions. Lovely staff.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a super care home. I could not ask for a better place for my mother to be looked after. The staff are very friendly and are always willing to help and will go the extra mile.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

This home has been a lifesaver since my husband was admitted. The care, cleanliness of both resident and room were excellent. The staff were very helpful and treated both my husband and myself with respect.

How likely would you be to recommend Aspen Court Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was a visitor to this care home. The staff always appeared to be very caring and treated both the residents and visitors with respect. Residents and the rooms were always clean and I was always offered a cup of tea which after a long journey was always welcome.

How likely would you be to recommend Aspen Court Care Home? Neither Unlikely or Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has been in Aspen Court since Feb 2017. The care, support and encouragement by all staff has allowed my husband to settle into his new way of life. Although some days he finds difficult the staff seem to be able to bring him back to contentment.
Knowing that my husband is safe and being cared for well, this has given myself a better quality of life, a rest from years of caring. Aspen Court has a warm and welcoming feeling whenever you are visiting.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't thank the staff for all the compassion that they show my mother from the cleaners to the management. They do well in all they do at Aspen Court. I'm so glad that we picked this care home for their understanding of dementia. I know my mother is in safe hands. They are always willing to talk if you have problems and will help to resolve any issues you may have.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is very nice and clean. The food is nice, staff are fantastic and there lots of activities for the residents.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

It took some time for Mum to settle but on the whole, I am happy with Aspen Court.

How likely would you be to recommend Aspen Court Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is lovely and I am very happy with the care my mum receives from the staff who are very caring and nothing is too much trouble.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful home, staff extremely helpful and communication is excellent. Care and compassion is shown and my father in law settled really well. Staff are attentive and offer refreshments. The administrator, in particular, has kept me informed at all times.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since our mum became a resident 6 weeks ago we cannot find fault with the standard of care provided. The staff are friendly, caring, very approachable and mum seems happy and settled. This gives us great peace of mind knowing she is being well cared for and treated with respect.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Really have found our experience to be pleasant.
No one likes their parents to go into care but it's comforting for me to know she is in a clean, modern and friendly environment whilst still having the specialists on hand to provide the necessary care and treatment.
Well done.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care our mother is receiving at Aspen Court is exceptional. The staff are caring, kind and friendly. We were worried about having to put our mum in a care home but our fears were calmed. Our mum is treated with respect and dignity.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been in this home for three months and has been treated with the dignity a person of her age should be treated. Mum was bedridden the first three weeks at the home, but since then she has been out of bed on a daily basis even though she is in a wheelchair.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Our family was initially very concerned about placing my grandmother in a care facility after she had a stroke. However, after visiting her almost every day, we could see she was receiving the care and attention she needed.
Whilst my grandmother was only at Aspen Court for two weeks before she passed away, I can honestly say she was treated with respect, compassion and kindness.
The staff seemed very attentive and caring (the latter of those two is perhaps the most important)
Many thanks to all the staff who looked after her during her brief stay.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I visit Aspen Court Care Home almost every Friday and work with the Activity Manager and other members of staff. I have been visiting for nearly 10 years. I want to say how impressed I continue to be with the care given to residents and the genuine efforts made to provide a stimulating environment. The staff are very kind and caring and really professional. I would be happy to be a resident in Aspen Court Care Home.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

If anyone had to place a loved one in a care or nursing home I would highly recommend Aspen Court. The staff and management are the most caring people I have ever met. They were kind, considerate and very friendly both to the residents and their families. They also welcomed you when you arrived with a cup of tea which made you feel at ease. I would definitely recommend this home to anyone.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband recently spent 3weeks at Aspen Court Care Home (Dodd street) was very impressed with the care he received and friendly and pleasant staff. He came home after his respite looking well and although suffering from dementia could tell us he liked it there. This is his second time at Aspen Court Care Home and I would thoroughly recommend it to anyone wishing respite and care for their loved ones . A job very well done by all the staff thank you

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad received excellent care and attention from all the staff at the care home. He was very settled there and comfortable. He thoroughly enjoyed the food of which was plentiful. We were thankful to everyone there as we knew Dad was very well looked after and all his needs catered for.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I would have no hesitation in recommending Aspen Court Care home. My mother has been a resident for nearly 2 years. The staff group continually strive to give the best possible care to the residents and support to the relatives.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very welcoming staff want the best for the residents. They are always so kind and accommodating to my father and have taken good care of him. I feel pleased that he is being taken such good care of. Thank you to all the staff, not forgetting the chefs!

How likely would you be to recommend Aspen Court Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother suffers from advancing Alzheimers and became a resident of Aspen Court on 23rd June 16 after four weeks in hospital as she was refusing all food and drinks. As a family, we were extremely worried and were uncertain if she would recover and feared the worst. The kindness and diligence of the staff in encouraging her to eat again and settling her in has been wonderful and she has, despite her dementia, seemed to be enjoying her life again. We are very grateful to all the staff.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband was made very welcome, was treated with respect and kindness, and said it was the best care home he has been in.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Looking after mum for over 20 years made this a really hard decision to make, I never thought anyone would be able to care for her like us. Mum never wanted to go into a home as we were all so close but we just couldn't meet her needs anymore. We visited a few care homes but none were like the warm and friendly reception we got from aspen court they are like one big family mum absolutely loves it there, they go out of their way to make sure she is happy and cared for in every way they can. She is happier now than I have seen her in ages it is such a treat to visit her. Mums got a lovely room overlooking the gardens, cant wait to see it come summer. Mum loves the food, shes not a big eater but they get her whatever she wants. I am so happy now I have no worries with mum's care, she is being looked after in what I feel is the best nursing home we found. As long as mums happy that's the most important thing to me and I have got Aspen Court nursing home and all the staff to thank for that.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Aspen Court for 14 months, she is very happy and contented and her health and well being have really improved. The food is good with a good choice, no one would go hungry. The staff all lovely, all are very kind and helpful to mum and also to us, her family. Anything you need to know is always sorted, they have a new manager, who is always very helpful, the office staff are good, in fact all the staff are really excellent. We are so pleased that we found Aspen Court.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in Aspen Court since October, I wasn't sure about the home when looking at reviews but since bringing mum I couldn't be happier. My mum has settled in so well, the staff are great and friendly, the unit manager has made me feel so happy always reassuring me and always updates me. Everyone else on the floor are lovely and I feel my mum is safe and I do not have to worry. Thank you Aspen Court for caring for my mum.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very helpful when first visiting home. Residents seemed happy and cared for. D├ęcor very good and nice dining room. No horrible smell apparent. Nothing too much trouble. Mum went on trial basis and is now a permanent resident.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother resides at Aspen Court Care Home and we've been extremely happy with the due care and attention she receives. It was extremely hard to let her lose her independence but as the alzheimer's set in the family wanted her to receive all the best care and attention needed to fulfil her day to day living in a comfortable, loving environment.
It's comforting to know that she receives all of this at Aspen Court and we all appreciate the service provided for her.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I was advised by the hospital that my mum was no longer able to live alone she has dementia plus had a fall and broke her hip. I knew this day would come but it came sooner than I expected although she's had dementia for 3 years now. We had lots of things in place in her home but I started looking at care homes. Unfortunately there wasn't any room available at the first one I chose. I was advised by the hospital to take a look at Aspen Court Care Home in Poplar. I went with an open mind but was extremely honest when I got there and said how I felt. I saw a lovely lady in the office and met the manager and they understood my concerns. I was shown around and invited back with my mum for an afternoon. I was so impressed with everyone there. They are so kind and caring and everyone is like a big family. I felt so happy and at home there as if I known them all for a long time. My mum came from hospital and went into a lovely room which was made very much like her own with her pictures, photos and ornaments. She been there now for about six weeks and she's settled in very well. Everyone is so happy and jolly all the time and always have time to talk to me and my family. The meals are very good and the care is brilliant which makes me so happy that I made the effort to go and visit. I cannot fault anyone there at all. I made the right choice for my mum I know I have and have no doubt at all for her being looked after well.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I recommend this care home as a 5 star care home, the staff do an excellent job, the rooms are kept very clean. There is always very helpful staff in attendance and they enjoy their work, my mother in law has been here for five years. There is never any aromas of toilets in the room. I cannot praise the staff any higher. The staff deserve this praise as I think they have a great respect for all patients. Well done.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The level of care taken at Aspen Court is very commendable and satisfactory. Staff are very helpful. Much better run than most care homes.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I am very happy with the way my mother is care for in Aspen Court. All of her specific needs are attended to and she is really happy there.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Find staff very helpful and always obliging, especially on the nursing floor.
Home is kept nice and clean, and managed very well.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been in the care home 5 years, she has been well cared for, staff are kind and caring. She is kept clean and well fed. Her room is tidy and she is always clean and well dressed.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother entered Aspen Court I have been very impressed with the care and kindness to assist her in settling in. The staff are very considerate towards the family when visiting and we are always made welcome. Mum has benefited from coming to Aspen Court and we are happy that she is looked after and safe when we are not around.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Aspen Court Care Home