Aspen Court Care Home

17/21 Dod Street, Poplar, London E14 7EG
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9.8 78 Reviews
  • Aspen Court Care Home, London
Located within Poplar in London, Aspen Court is a purpose built care home offering nursing and dementia care.

At Aspen Court Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of comfortable and well-equipped bedrooms. All bedrooms have en-suite facilities; all are wheelchair friendly, have TV aerial points and a nurse call system.

Aspen Court chefs pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1418
  • Self-Funded Nursing Dementia Care: from £1568
  • RESPITE Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Nursing Care: from £1560
  • RESPITE Self-Funded Nursing Dementia Care: from £1725

These prices are only a guideline, please contact Aspen Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Fiona Hewitt (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (3)

Aspen Court Care Home Reviews (78)

9.8

Aspen Court Care Home has a Review Score of 9.8 (9.806) out of 10, based on 18 reviews in the last 2 years.
Over all time Aspen Court Care Home has 78 reviews.

Overall Experience
  • 44
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Date Published
  • 78
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Reviewer Connection to Aspen Court Care Home
  • 33
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Total of 78, showing 41-60
Review from Lilian L (Wife of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aspen Court is bright and cheerful with a lovely garden.
There's always a warm welcome from staff who are pleasant and happy to see visitors.
Residents are shown care, kindness and respect. It gives me peace of mind knowing my husband is settled and well cared for.
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Review from Debbie R (Friend of Resident) published on 26 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited the home in the month of June with my friend who's mum is there, I had such a warm friendly welcome from the staff and the manager it was quite overwhelming. The manager had been extremely welcoming and made an effort to come and look for me just to say hi. The residents themselves all look
happy and content and my friend has been over the moon regarding the care her mother receives, I would definitely recommend this home.
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Review from H H (Wife of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Different staff, different care. On the whole, good work is carried out but you will come across your husband with dirty, smelly hair or unshaven sometimes. Disappointed how scruffy he is dressed. Always have trouble in the winter, they will put him in shorts, now summer is here, he has long trousers
on. Their clothes are never put on straight, always twisted on him and uncomfortable but as I said, different staff.
Reply from Clare Sheehan, Careline Advisor at Aspen Court Care Home

Thank you for your recent review, feedback is extremely important to us and our Residents’ health and wellbeing is our absolute priority. I’m sorry to hear about your concerns and would like to take this opportunity to apologise for any distress caused. Following your review, I have completed an investigation which involved meeting with all the staff team to remind them of the need for delivering the highest standard of care possible. I will be monitoring this also during my daily walk around.


We have recently had enhanced support with a robust recruitment drive due to a number of staff vacancies and are really pleased that we have been able to make our care team stronger. Please do come and see me when you next visit the home.

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Review from Alan K (Son of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were taken into this care home in May 2016. The care and support they received throughout their stay has been second to none. Nothing has been too much trouble. The staff are very caring people.
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Review from Alison C (Granddaughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan reached her 100th birthday last month in the home and the activities coordinators really did a wonderful party for her. They went the extra mile for her and even did the entertainment for her themselves.
The kitchen staff laid on a lovely food spread for her family and other residents. My nan
felt so special and had a wonderful time. Thanks to them both for making her day very special. Thank you, Aspen Court and your wonderful staff.
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Review from Dean B (Son of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care mum receives at Aspen Court Care Home. The staff are helpful and friendly. I never have to worry about my mum as I know she is safe and happy.
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Review from Stanley K (Son of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed, the staff were always very thoughtful. My mother was very poorly. She was looked after all the time. They were always checking to make sure we were happy. I feel my mum was looked after. If we needed anything, they were there. If we were worried about anything, they would answer
any questions. Lovely staff.
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Review from Maria G (Wife of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home has been a lifesaver since my husband was admitted. The care, cleanliness of both resident and room were excellent. The staff were very helpful and treated both my husband and myself with respect.
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Review from Jackie C (Friend of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was a visitor to this care home. The staff always appeared to be very caring and treated both the residents and visitors with respect. Residents and the rooms were always clean and I was always offered a cup of tea which after a long journey was always welcome.
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Review from Mary W (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the staff for all the compassion that they show my mother from the cleaners to the management. They do well in all they do at Aspen Court. I'm so glad that we picked this care home for their understanding of dementia. I know my mother is in safe hands. They are always willing to talk if
you have problems and will help to resolve any issues you may have.
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Review from D C (Husband of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very nice and clean. The food is nice, staff are fantastic and there lots of activities for the residents.
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Review from K M (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It took some time for Mum to settle but on the whole, I am happy with Aspen Court.
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Review from Karen C (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and I am very happy with the care my mum receives from the staff who are very caring and nothing is too much trouble.
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Review from Julie S (Daughter-in-law of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, staff extremely helpful and communication is excellent. Care and compassion is shown and my father in law settled really well. Staff are attentive and offer refreshments. The administrator, in particular, has kept me informed at all times.
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Review from Janice B (Daughter of Resident) published on 23 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since our mum became a resident 6 weeks ago we cannot find fault with the standard of care provided. The staff are friendly, caring, very approachable and mum seems happy and settled. This gives us great peace of mind knowing she is being well cared for and treated with respect.
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Review from Dennis M (Son of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really have found our experience to be pleasant.
No one likes their parents to go into care but it's comforting for me to know she is in a clean, modern and friendly environment whilst still having the specialists on hand to provide the necessary care and treatment.
Well done.
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Review from Teresa P (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our mother is receiving at Aspen Court is exceptional. The staff are caring, kind and friendly. We were worried about having to put our mum in a care home but our fears were calmed. Our mum is treated with respect and dignity.
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Review from M S (Son of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in this home for three months and has been treated with the dignity a person of her age should be treated. Mum was bedridden the first three weeks at the home, but since then she has been out of bed on a daily basis even though she is in a wheelchair.
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Review from Louie G (Grandson of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family was initially very concerned about placing my grandmother in a care facility after she had a stroke. However, after visiting her almost every day, we could see she was receiving the care and attention she needed.
Whilst my grandmother was only at Aspen Court for two weeks before she passed
away, I can honestly say she was treated with respect, compassion and kindness.
The staff seemed very attentive and caring (the latter of those two is perhaps the most important)
Many thanks to all the staff who looked after her during her brief stay.
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Review from Christine F (Regular Volunteer) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Aspen Court Care Home almost every Friday and work with the Activity Manager and other members of staff. I have been visiting for nearly 10 years. I want to say how impressed I continue to be with the care given to residents and the genuine efforts made to provide a stimulating environment.
The staff are very kind and caring and really professional. I would be happy to be a resident in Aspen Court Care Home.
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Aspen Court Care Home is calculated as follows: ( (175 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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